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The differences between customer relationship managers and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a client service supervisor. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $48,789 average annual salary of a client service supervisor.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Customer Relationship Manager | Client Service Supervisor | |
| Yearly salary | $78,814 | $48,789 |
| Hourly rate | $37.89 | $23.46 |
| Growth rate | 5% | 10% |
| Number of jobs | 77,430 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Customer relationship managers and client service supervisors have different pay scales, as shown below.
| Customer Relationship Manager | Client Service Supervisor | |
| Average salary | $78,814 | $48,789 |
| Salary range | Between $54,000 And $113,000 | Between $34,000 And $68,000 |
| Highest paying City | San Francisco, CA | Toms River, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Amazon | Essence Global |
| Best paying industry | Technology | Media |
There are a few differences between a customer relationship manager and a client service supervisor in terms of educational background:
| Customer Relationship Manager | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relationship managers' and client service supervisors' demographics:
| Customer Relationship Manager | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |