Customer relationship manager vs customer care manager

The differences between customer relationship managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a customer care manager. Additionally, a customer relationship manager has an average salary of $78,814, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a customer care manager are patients, home health, and social work.

Customer relationship manager vs customer care manager overview

	Customer Relationship Manager	Customer Care Manager
Yearly salary	$78,814	$41,181
Hourly rate	$37.89	$19.80
Growth rate	5%	8%
Number of jobs	77,430	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a customer relationship manager do?

A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Customer relationship manager vs customer care manager salary

Customer relationship managers and customer care managers have different pay scales, as shown below.

	Customer Relationship Manager	Customer Care Manager
Average salary	$78,814	$41,181
Salary range	Between $54,000 And $113,000	Between $28,000 And $59,000
Highest paying City	San Francisco, CA	Olympia, WA
Highest paying state	Washington	Washington
Best paying company	Amazon	Adobe
Best paying industry	Technology	Telecommunication

Differences between customer relationship manager and customer care manager education

There are a few differences between a customer relationship manager and a customer care manager in terms of educational background:

	Customer Relationship Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer relationship manager vs customer care manager demographics

Here are the differences between customer relationship managers' and customer care managers' demographics:

	Customer Relationship Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 41.4% Female, 58.6%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer relationship manager and customer care manager duties and responsibilities

Customer relationship manager example responsibilities.

Exceed commercial loan and swap origination goals while simultaneously managing rehabilitation strategies for criticize bank assets.
Determine borrower eligibility for assistance / repayment plans (monthly income / NPV calculations).
Assist borrowers on default with repayment plans, modifications, short sale or DIL process.
default, loan modifications, document validation, NPV modeling, and second mortgage modifications).
Assist customers with various workout strategies for home retention including modifications for HFI and SFO loans.
Track homeowner's adherence to FHA HAMP forbearance plan and directly intervene when a homeowner are at risk of default.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer relationship manager vs customer care manager skills

Common customer relationship manager skills

Customer Service, 24%
Customer Relationships, 16%
CRM, 13%
Customer Satisfaction, 6%
Lieu, 4%
Outbound Calls, 3%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Office and Administrative Industry
Customer Relationship Manager
Customer Relationship Manager vs Customer Care Manager

Updated January 8, 2025

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