Customer relationship manager vs team manager

The differences between customer relationship managers and team managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship manager and a team manager. Additionally, a team manager has an average salary of $82,017, which is higher than the $78,814 average annual salary of a customer relationship manager.

The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a team manager are patients, taking care, and project management.

Customer relationship manager vs team manager overview

	Customer Relationship Manager	Team Manager
Yearly salary	$78,814	$82,017
Hourly rate	$37.89	$39.43
Growth rate	5%	-
Number of jobs	77,430	96,615
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

What does a customer relationship manager do?

A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a team manager do?

Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.

Customer relationship manager vs team manager salary

Customer relationship managers and team managers have different pay scales, as shown below.

	Customer Relationship Manager	Team Manager
Average salary	$78,814	$82,017
Salary range	Between $54,000 And $113,000	Between $44,000 And $152,000
Highest paying City	San Francisco, CA	New York, NY
Highest paying state	Washington	Alaska
Best paying company	Amazon	Meta
Best paying industry	Technology	-

Differences between customer relationship manager and team manager education

There are a few differences between a customer relationship manager and a team manager in terms of educational background:

	Customer Relationship Manager	Team Manager
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer relationship manager vs team manager demographics

Here are the differences between customer relationship managers' and team managers' demographics:

	Customer Relationship Manager	Team Manager
Average age	47	47
Gender ratio	Male, 41.4% Female, 58.6%	Male, 55.9% Female, 44.1%
Race ratio	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer relationship manager and team manager duties and responsibilities

Customer relationship manager example responsibilities.

Exceed commercial loan and swap origination goals while simultaneously managing rehabilitation strategies for criticize bank assets.
Determine borrower eligibility for assistance / repayment plans (monthly income / NPV calculations).
Assist borrowers on default with repayment plans, modifications, short sale or DIL process.
default, loan modifications, document validation, NPV modeling, and second mortgage modifications).
Assist customers with various workout strategies for home retention including modifications for HFI and SFO loans.
Track homeowner's adherence to FHA HAMP forbearance plan and directly intervene when a homeowner are at risk of default.

Team manager example responsibilities.

Build and manage narcotics trafficking/use database in Unix base setting.
Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.

Customer relationship manager vs team manager skills

Common customer relationship manager skills

Customer Service, 24%
Customer Relationships, 16%
CRM, 13%
Customer Satisfaction, 6%
Lieu, 4%
Outbound Calls, 3%

Common team manager skills

Patients, 10%
Taking Care, 6%
Project Management, 5%
Performance Management, 4%
Leadership, 4%
Direct Reports, 4%

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Office and Administrative Industry
Customer Relationship Manager
Customer Relationship Manager vs Team Manager

Updated January 8, 2025

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