Customer relationship manager demographics and statistics in the US
Customer relationship manager demographics research summary. Zippia estimates customer relationship manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer relationship manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer relationship managers after extensive research and analysis:
- There are over 3,765 customer relationship managers currently employed in the United States.
- 58.6% of all customer relationship managers are women, while 41.4% are men.
- The average customer relationship manager age is 47 years old.
- The most common ethnicity of customer relationship managers is White (60.3%), followed by Hispanic or Latino (18.3%), Black or African American (10.8%) and Asian (5.2%).
- Customer relationship managers are most in-demand in Phoenix, AZ.
- San Francisco, CA pays an annual average wage of $115,612, the highest in the US.
- In 2022, women customer relationship managers earned 91% of what men earned.
- New York is the best state for customer relationship managers to live.
- Customer relationship managers are 49% more likely to work at private companies in comparison to public companies.
On this page
Customer relationship manager demographics by:
Customer relationship manager gender statistics
58.6% of customer relationship managers are women and 41.4% of customer relationship managers are men.
- Female, 58.6%
- Male, 41.4%
Customer relationship manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 58.6% |
| Male | 41.4% |
Customer relationship manager gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$89,057
Female income
$80,870
Customer relationship manager gender ratio over time
This data breaks down the percentage of men and women in customer relationship manager positions over time. Currently, 58.6% of customer relationship managers are female.
Customer relationship manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 48.10% | 51.90% |
| 2011 | 47.15% | 52.85% |
| 2012 | 49.42% | 50.58% |
| 2013 | 49.60% | 50.40% |
| 2014 | 48.92% | 51.08% |
| 2015 | 49.13% | 50.87% |
| 2016 | 50.78% | 49.22% |
| 2017 | 49.06% | 50.94% |
| 2018 | 47.33% | 52.67% |
| 2019 | 42.41% | 57.59% |
| 2020 | 40.37% | 59.63% |
| 2021 | 41.44% | 58.56% |
Customer relationship manager related jobs gender ratio
We compared customer relationship managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Relationship Manager | 41% | 59% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer relationship manager demographics by race
The most common ethnicity among customer relationship managers is White, which makes up 60.3% of all customer relationship managers. Comparatively, 18.3% of customer relationship managers are Hispanic or Latino and 10.8% of customer relationship managers are Black or African American.
- White, 60.3%
- Hispanic or Latino, 18.3%
- Black or African American, 10.8%
- Asian, 5.2%
- Unknown, 4.7%
- American Indian and Alaska Native, 0.7%
Customer relationship manager race
| Customer relationship manager race | Percentages |
|---|---|
| White | 60.3% |
| Hispanic or Latino | 18.3% |
| Black or African American | 10.8% |
| Asian | 5.2% |
| Unknown | 4.7% |
| American Indian and Alaska Native | 0.7% |
Customer relationship manager race and ethnicity over time
See how customer relationship manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer relationship manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.22% | 11.97% | 4.44% | 15.28% |
| 2011 | 65.42% | 12.72% | 4.35% | 15.23% |
| 2012 | 64.44% | 13.03% | 4.55% | 15.58% |
| 2013 | 65.09% | 12.50% | 4.81% | 15.44% |
| 2014 | 64.93% | 12.31% | 4.35% | 16.07% |
| 2015 | 64.11% | 12.38% | 4.84% | 16.23% |
| 2016 | 63.22% | 12.64% | 4.96% | 16.69% |
| 2017 | 63.39% | 11.80% | 5.30% | 16.85% |
| 2018 | 64.01% | 11.29% | 5.42% | 16.59% |
| 2019 | 64.54% | 10.62% | 4.90% | 17.37% |
| 2020 | 62.16% | 10.84% | 5.06% | 16.99% |
| 2021 | 60.31% | 10.82% | 5.19% | 18.34% |
Customer relationship manager wage gap by race
According to our data, asian customer relationship managers have the highest average salary compared to other ethnicities. Black or african american customer relationship managers have the lowest average salary at $87,078.
| Ethnicity | Salary |
|---|---|
| Unknown | $89,434 |
| White | $88,999 |
| Black or African American | $87,078 |
| Asian | $90,160 |
| Hispanic or Latino | $89,646 |
Average customer relationship manager age
See how the average age of customer relationship managers varies based on ethnicity and gender.
Male
Female
Customer relationship manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer relationship manager age breakdown
The average age of customer relationship managers is 40+ years years old, representing 72% of the customer relationship manager population.
Customer relationship manager age breakdown
| Customer Relationship Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer relationship manager educational attainment
The most common degree for customer relationship managers is bachelor's degree, with 59% of customer relationship managers earning that degree. The second and third most common degree levels are associate degree degree at 15% and associate degree degree at 10%.
- Bachelor's, 59%
- Associate, 15%
- Master's, 10%
- High School Diploma, 9%
- Other Degrees, 7%
Customer relationship managers by degree level
| Customer relationship manager degree | Percentages |
|---|---|
| Bachelor's | 59% |
| Associate | 15% |
| Master's | 10% |
| High School Diploma | 9% |
| Other Degrees | 7% |
Customer relationship manager jobs you might like
Customer relationship manager wage gap by degree level
According to the data, customer relationship managers with a Doctorate degree earn more than those without, at $111,129 annually. With a Master's degree, customer relationship managers earn a median annual income of $103,826 compared to $91,909 for customer relationship managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $103,826 |
| High School Diploma or Less | $78,169 |
| Bachelor's Degree | $91,909 |
| Doctorate Degree | $111,129 |
| Some College/ Associate Degree | $80,900 |
Customer relationship manager employment statistics
Most customer relationship managers work for a private in the finance industry.
Company size where customer relationship managers work
Below, you can see the size of companies where customer relationship managers work.
Customer relationship manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 40% |
Customer relationship manager jobs by company type
Employees with the customer relationship manager job title have their preferences when it comes to working for a company. For instance, most customer relationship managers prefer to work at private companies over public companies.
Customer relationship manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 45% |
| Private | 49% |
| Government | 3% |
Customer relationship manager jobs by industry
The most common industries for customer relationship managers are finance, technology and professional.
Customer relationship manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Finance | 16% |
| Technology | 15% |
| Professional | 7% |
| Manufacturing | 6% |
| Retail | 5% |
| Health Care | 4% |
| Telecommunication | 4% |
| Pharmaceutical | 2% |
| Media | 2% |
| Hospitality | 2% |
| Transportation | 2% |
| Government | 2% |
| Construction | 2% |
| Start-up | 2% |
| Real Estate | 2% |
| Education | 2% |
| Energy | 2% |
| Internet | 1% |
| Automotive | 1% |
| Non Profits | 1% |
| Insurance | 1% |
Customer relationship manager turnover and employment statistics
Customer relationship manager unemployment rate over time
The unemployment rate for customer relationship managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer relationship manager unemployment rate by year
| Year | Customer relationship manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer relationship manager tenure
The average customer relationship manager stays at their job for 1-2 years, based on the 3,896 customer relationship managers resumes in Zippia's database.
Customer relationship manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 16% |
| 1-2 years | 43% |
| 3-4 years | 16% |
| 5-7 years | 11% |
| 8-10 years | 7% |
| 11+ years | 7% |
Customer relationship manager LGBT ratio compared to similar jobs
Review the percent of customer relationship managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Call Taker | 6.75% | 11,539 |
| Processing Specialist | 6.76% | 41,858 |
| Assistant To The President | 7.79% | 9,200 |
| Customer Relationship Manager | 8.06% | - |
| Collections Officer | 8.49% | 59,691 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Servicing Specialist | 9.31% | 31,753 |
Similar customer relationship manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Call Taker | 6.75% | 11,539 |
| Processing Specialist | 6.76% | 41,858 |
| Assistant To The President | 7.79% | 9,200 |
| Collections Officer | 8.49% | 59,691 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Servicing Specialist | 9.31% | 31,753 |
Foreign languages spoken by customer relationship managers
The most common foreign language among customer relationship managers is Spanish at 47.6%. The second-most popular foreign language spoken is French at 9.0% and Chinese is the third-most popular at 5.4%.
- Spanish, 47.6%
- French, 9.0%
- Chinese, 5.4%
- Mandarin, 4.8%
- Portuguese, 3.6%
- Other, 29.6%
Customer relationship manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 47.6% |
| French | 9.0% |
| Chinese | 5.4% |
| Mandarin | 4.8% |
| Portuguese | 3.6% |
| Other | 29.6% |
