How to hire a customer relationship manager

How to hire a customer relationship manager, step by step

Here's a step-by-step customer relationship manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer relationship manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer relationship manager
• Step 8: Go through the hiring process checklist

What does a customer relationship manager do?

Post a customer relationship manager job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your customer relationship manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer relationship manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer relationship manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer relationship manager that fits the bill.

   This list shows salaries for various types of customer relationship managers.

   Type of Customer Relationship Manager	Description	Hourly rate
   Customer Relationship Manager		$25-54
   Project Coordinator	Project coordinators act as the liaising body between different departments involved in a specific project. They are members of the group assigned to work together for special projects or undertakings that will benefit the organization... Show more	$15-36
   Client Service Supervisor	A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction... Show more	$16-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Relationships
   • CRM
   • Customer Satisfaction
   • Lieu
   • Outbound Calls
   • Inbound Calls
   • Federal Laws
   • Loss Mitigation
   • Customer Accounts
   • FHA
   • Customer Inquiries
   • Customer Complaints
   • NPV

   Check all skills

   Responsibilities:

   • Exceed commercial loan and swap origination goals while simultaneously managing rehabilitation strategies for criticize bank assets.
   • Determine borrower eligibility for assistance / repayment plans (monthly income / NPV calculations).
   • Assist borrowers on default with repayment plans, modifications, short sale or DIL process.
   • default, loan modifications, document validation, NPV modeling, and second mortgage modifications).
   • Assist customers with various workout strategies for home retention including modifications for HFI and SFO loans.
   • Track homeowner's adherence to FHA HAMP forbearance plan and directly intervene when a homeowner are at risk of default.

   More customer relationship manager duties

3. Make a budget

   Including a salary range in your customer relationship manager job description is a great way to entice the best and brightest candidates. A customer relationship manager salary can vary based on several factors:

   • Location. For example, customer relationship managers' average salary in mississippi is 46% less than in washington.
   • Seniority. Entry-level customer relationship managers earn 52% less than senior-level customer relationship managers.
   • Certifications. A customer relationship manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer relationship manager's salary.

   Average customer relationship manager salary

   $78,814yearly

   $37.89 hourly rate

   ---

   Entry-level customer relationship manager salary

   $54,000 yearly salary

   Updated December 15, 2025

   Average customer relationship manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$115,612	$56
   2	Washington	$110,223	$53
   3	New York	$104,012	$50
   4	District of Columbia	$96,366	$46
   5	Massachusetts	$89,348	$43
   6	Arizona	$85,976	$41
   7	Wisconsin	$80,842	$39
   8	Illinois	$80,078	$39
   9	New Jersey	$79,951	$38
   10	Colorado	$76,825	$37
   11	North Carolina	$73,602	$35
   12	Missouri	$73,343	$35
   13	Georgia	$72,363	$35
   14	Kansas	$71,358	$34
   15	Alabama	$70,452	$34
   16	Texas	$70,204	$34
   17	Virginia	$66,313	$32
   18	Florida	$59,572	$29

   Average customer relationship manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Amazon	$126,009	$60.58	71
   2	The New York Times Company	$120,672	$58.02
   3	HSBC Bank	$101,345	$48.72	16
   4	Swank Motion Pictures	$97,687	$46.96
   5	CSC Holdings LLC	$89,524	$43.04	9
   6	Corning Incorporated	$89,475	$43.02
   7	TriNet	$87,685	$42.16	5
   8	National Grid plc	$85,861	$41.28	1
   9	Quest Diagnostics	$83,829	$40.30
   10	Walmart	$82,722	$39.77	46
   11	SWFcontract	$80,384	$38.65
   12	Esri	$80,026	$38.47	2
   13	NCI	$77,851	$37.43
   14	Bank of America	$75,348	$36.23	1,019
   15	CSG	$74,967	$36.04
   16	Public Health - Dayton & Montgomery County	$74,450	$35.79
   17	Hewlett Packard Enterprise	$74,266	$35.70	2
   18	Comcast	$73,716	$35.44	2
   19	Duke University Health System	$72,713	$34.96	2
   20	Lloyd's Register	$72,411	$34.81

4. Writing a customer relationship manager job description

   A job description for a customer relationship manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer relationship manager job description:

   Customer relationship manager job description example

   The CRM Manager grows the managed base (Tier 1-3) SME customer segment via delivering the right message to the right customer via the right channel & experience. Given the product complexity and nature of accounts, the CRM High Touch Manager is expected to employ Account Based Marketing strategies working closely with account managers and customer success team.
   
   The CRM Manager for High Touch is responsible for driving growth for existing Globe Business SME customers Tiered 1-3 via the following activities:
   CRM Planning and Analysis
   Acquire deep understanding of customer behavior to gain insight in aid of segmentation, targeting, communications and content strategy development Apply a data-driven approach to identify key customer segments, size of the business opportunity and impact of CRM programs per segment Design and develop programs - customer journeys,touchpoints, messaging and offers - across online and offline executions -and continuously enhance them to develop highl personalized experiences Maintain laser focus on increasing lifetime value, purchase frequency, multi product adoption and customer satisfaction
   
   Program Execution
   Drive the successful roll-out of CRM Campaigns across all customer touchpoints (eg. Digital, tele, field sales, voice, sms, email) Monitor and manage CRM campaigns Increase customer engagement and conversion through test-and-learn strategies to retain and grow customers throughout their lifecycle Ensure adoption of CRM and Marketing automation tools across relevant roles to maximize CRM programs , e.g. CS/US
   
   Program Effectiveness Monitoring
   Define, track and report analytics and KPIs fat the program, segment and campaign levels Monitor customer migration across segments to understand customer behavior and identify new opportunities &/or risks Ensure customer systems, databases and reports are aligned to support program objective through close collaboration with internal and external partners
   
   Job Requirement:
   Graduate of a Bachelor's Degree in any related field of study
   
   Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

   Copy this example

   

5. Post your job

   There are a few common ways to find customer relationship managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your customer relationship manager job on Zippia to find and recruit customer relationship manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with customer relationship manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer relationship manager

   Once you've selected the best customer relationship manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new customer relationship manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a customer relationship manager?