Customer relationship manager job description

The CRM Manager grows the managed base (Tier 1-3) SME customer segment via delivering the right message to the right customer via the right channel & experience. Given the product complexity and nature of accounts, the CRM High Touch Manager is expected to employ Account Based Marketing strategies working closely with account managers and customer success team.

The CRM Manager for High Touch is responsible for driving growth for existing Globe Business SME customers Tiered 1-3 via the following activities:
CRM Planning and Analysis
Acquire deep understanding of customer behavior to gain insight in aid of segmentation, targeting, communications and content strategy development Apply a data-driven approach to identify key customer segments, size of the business opportunity and impact of CRM programs per segment Design and develop programs - customer journeys,touchpoints, messaging and offers - across online and offline executions -and continuously enhance them to develop highl personalized experiences Maintain laser focus on increasing lifetime value, purchase frequency, multi product adoption and customer satisfaction

Program Execution
Drive the successful roll-out of CRM Campaigns across all customer touchpoints (eg. Digital, tele, field sales, voice, sms, email) Monitor and manage CRM campaigns Increase customer engagement and conversion through test-and-learn strategies to retain and grow customers throughout their lifecycle Ensure adoption of CRM and Marketing automation tools across relevant roles to maximize CRM programs , e.g. CS/US

Program Effectiveness Monitoring
Define, track and report analytics and KPIs fat the program, segment and campaign levels Monitor customer migration across segments to understand customer behavior and identify new opportunities &/or risks Ensure customer systems, databases and reports are aligned to support program objective through close collaboration with internal and external partners

Job Requirement:
Graduate of a Bachelor's Degree in any related field of study

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Health, Wellness and Fitness Professionals
Compensation / Perks:

• $18 -$22 per hour
• High-energy atmosphere
• Career growth opportunities
• Continuing education opportunities

Employment Type: Front Desk Associate
Are you seeking a position that allows you to use your administrative and customer service skills to make a difference in the lives of others? Do you also want to gain valuable management experience that can advance your knowledge in the fitness industry? Join the movement that’s sweeping the nation…apply to be part of the Stretch Zone team! We are seeking an organized, energetic Front Desk Associate to be part our team.
Who are we?

• Stretch Zone provides clients with Flex-ability for Life® by using a proprietary stretching method and a patented stabilization system.
• Stretch Zone seeks to improve client health and wellness.
• Stretch Zone facilities offer a welcoming environment, knowledgeable staff, and comfortable equipment, all of which allow clients to relax and fully benefit from our methods.
• Stretch Zone uses a patented strap system and proprietary tables to stabilize muscles, our certified stretch practitioners deliver a life-changing stretch experience.

Responsibilities:

• The lead customer service contact for all clients and prospects. Essential to the day-to-day operations of the store.
• Monitors client sessions to ensure appointments run on time.
• Helps promote current client renewals and is directly responsible for the acquisition of new prospects via telephone and text inquiries.
• Helps the team clean and maintain the store.
• Works closely with store stretch practitioners and the management team to provide outstanding service and a comfortable atmosphere for all clients.

At Stretch Zone, we encourage a teamwork environment! Our main goal is to improve the lives of others with our stretch practices. Stretch Zone has convenient locations throughout the United States. Learn more at stretchzone.com. Become part of the team!

Rent A Center

Interested in a minimum starting hourly rate of $20.00?

Job Summary

The Customer Relationship Manager demonstrates the highest quality of customer engagement by effectively managing rental accounts and meeting company account management goals and expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through account management, sales activities and providing exceptional customer service. The Customer Retention Manager accomplishes these in a way that is consistent with the RAC mission statement and core values.

Key Responsibilities

Account Management:

* Builds strong customer relationships through all channels of communication
* Provide exceptional customer service to all customers and communicate options and benefits of company offerings and initiatives, including auto pay
* Reviewing expired accounts and communicate with customers to promote timely payments
* Provide consultations to customers regarding accounts to ensure accounts stay in compliance
* Manage and maintain accurate records of customer account activity, to include current and past due accounts
* Collect customer payments on a timely basis and meet daily/weekly collection standards
* Manage all routes in the store to hit standards within the company's policies
* Vigorous follow-up on disconnected numbers and first payment defaults
* Complete customer service calls in a timely manner as assigned

Sales/Merchandising:

* Greet and assist customers on the sales floor as required
* Obtain new rental orders over the phone and on the sales floor as required
* Complete rental agreements as required
* Maintain the store in Rent Ready condition and keep coworkers informed of promotions and products as required
* Assist in keeping the sales floor and backroom organized, as needed
* Assists in deliveries and product returns, as needed

Job Requirements

* Must be at least 18 years of age
* High school diploma or GED
* 2+ years of sales and/or collections experience
* Strong customer service and communication skills
* Computer literacy/proficiency in store operation applications
* Ability to problem solve and adapt to complex situations
* Ability to build credibility, trust, and rapport with customers
* Valid state driver's license and good driving record

Physical Demands

The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker will sometimes lift and/or move (push/pull) heavy items and merchandise up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Hours of Work

This is a full-time position, and days and hours of work are Monday through Saturday, store open to close hours.