Customer Relationship Manager remote jobs - 1,012 jobs

The **Client Experience Specialist** is a service-minded professional who manages all non-licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process. The key to success in this role is the ability to multitask, problem solve and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands. **This position is 100% remote and will support various markets.** **Responsibilities:** + Perform non- licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensuring the transaction is closed in a timely, efficient, and accurate manner. + Collaborate closely with agent services department, agents and/or other third parties to ensure all proper documentation has been received for compliance in the transaction file and in the appropriate systems. + Organize all transaction details in applicable systems while providing continuous, timely and appropriate updates to all parties. + Serve as the deal stakeholder's point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. + Coordinate and/or confirm scheduling of home inspections, appraisals and closings with all deal parties. + Regularly update and manage communication with all parties involved in the transaction. + Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience. **Experience** + Minimum of 2 years real estate, mortgage, title, transaction coordination/processing experience strongly preferred or solid experience with the real estate transaction process at a high volume An individual should demonstrate the following competencies: + Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to learn and navigate multiple software systems with an elevated level of competency. + Critical Thinking/Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality. + Partnership/Collaboration-the individual remains open to others' ideas and exhibits willingness to try new things. + Oral/Written Communication-the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues. + Quality Assurance- the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality. + Adaptability-the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes, delays, or unexpected events while remaining resilient. + Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support. **Anywhere is proud to offer a comprehensive benefits package to our employees including:** + Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D + 401(k) savings plan with company match + Paid Time Off to Include Holidays, Vacation Time, and Sick Time + Paid Family & Paternity Leave + Life Insurance + Business Travel Accident Insurance + All employees receive access to LinkedIn Learning + Tuition reimbursement for approved programs + Employee Referral Program + Adoption Assistance Program + Employee Assistance Program + Health and Wellness Program and Incentives + Employee Discounts + Employee Resource Groups Coldwell Banker (******************************** is one of the world's leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (************************ **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate (*********************** , Century 21 (*************************** , Coldwell Banker (******************************** , Coldwell Banker Commercial (****************************** , Corcoran (************************** , ERA (********************* , and Sotheby's International Realty (*********************************** , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. **At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (********************************************************************** . We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: + Great Place to Work + Forbes World's Best Employers + Newsweek World's Most Trustworthy Companies + Ethisphere World's Most Ethical Companies EEO Statement: EOE including disability/veteran

Title: Customer Service Duration: 6+ months (Extension) Shift: 8am - 5pm Qualifications: A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience Excellent communication skills Excels at interpersonal and relationship management skills Prior experience with the ability to successfully resolve conflict Strong ability to multi-task Some exposure to building products and/or retail industry preferred Developed systems aptitude and Microsoft Office skills SAP experience required Order Management Accept, enter, schedule and maintain orders within SAP Sales Force Order Entry Document Manager (OEDM) Understands and executes all types of order processing (EDI/Business Connections) Verify pricing Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies Ability to build efficient truckloads and schedules in coordination with the traffic department Verify accurate information on ship schedule/OEDM Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours Can function across all regions and in multiple business groups Understands and correctly provides direction of the Service Advantage for our customer and Sales Team. Communicates, when necessary, with internal departments regarding Credit and Pricing Expedites hot or special orders as agreed upon with sales and supervisor Conflict Management Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction Collaborate with cross-functional teams to expedite orders Perform backorder coordination/shipping Maintain customer records within all software databases Communicate any schedule delays in customer orders in a timely manner Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Order Management & Customer Service Supply Chain Support Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group. Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s). Maintain customer records within all software databases Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Is proficient in Salesforce or equivalent computer related skillset Maintain customer records within all software databases Responsibilities: Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base. The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations. Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner. The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions. The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers. The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines. The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers. Demonstrates relentless customer service Flexibility in working hours 7:30am - 6pm with some overtime Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet

A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients. #J-18808-Ljbffr

A workforce management company is seeking a Sr. Client Services Consultant for a hybrid role in San Jose, CA. The position entails overseeing client relationships, managing operational procedures, and ensuring effective talent engagement. Ideal candidates will have a Bachelor's degree, 5+ years in MSP programs, and advanced VMS proficiency. This role offers a competitive salary range of $70,000-$80,000 annually, along with comprehensive benefits including unlimited PTO and retirement planning. #J-18808-Ljbffr

Private Client Associate Hybrid - Petaluma, CA The Private Client Associate is a member of Perigon's Client Service team. The Associate's role is to support Wealth Managers with day‑to‑day operations, administrative and client service tasks. Candidates will be interacting directly with Private Wealth Advisors, and as such, professional communication, attention to detail, and white‑glove client service skills are of the highest importance for this role. The Private Client Associate will be responsible for understanding the firm policies, as well as the operating procedures of our custodian partners (Schwab, Fidelity, Pershing, SEI). They will need to have a high level of technology acumen to navigate Perigon's internal and custodial processes. Position Title: Private Client Associate Department: Client Services Location: Hybrid - Petaluma, CA Employment Status: Full‑time FLSA Status: Exempt Effective Date: 2025 Company Overview Perigon Wealth Management is a rapidly growing independent Registered Investment Advisor (RIA) based in San Francisco, CA. We manage approximately $8 billion in client assets as a fee‑only fiduciary. In addition to our headquarters in San Francisco, we have offices nationwide including Hawaii, New York, New Jersey, Connecticut, Massachusetts, Delaware, Michigan, Georgia and Florida with plans for significant near‑term growth and expansion into new markets. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Maintain client relationships Work within the firm's processes to ensure client needs are met Process client requests and inquiries with a high level of accuracy Ensure key client and account information is accurate and up to date Open new accounts, initiate account transfers & rollovers Onboard new clients and/or client accounts: collect client data, process account paperwork Process money movement requests Input data within Portfolio Management Software for client billing Maintain client data within CRM Prepare advisors and clients for quarterly & annual meetings Schedule and coordinate meetings with Financial Advisors and other firm personnel as needed Conduct limited research projects and project‑based requests by advisors and firm leadership Participate in local firm initiatives organized by local firm leadership Identify internal process improvements Minimum Qualifications (Knowledge, Skills, and Abilities) Strong client service background with significant work history within a wealth management, asset manager, insurance company, bank or related industry (RIA Experience Preferred) Excellent written and verbal communications skills Experience working with custodial platforms (Fidelity, TD Ameritrade, Schwab, Pershing, SEI) Working knowledge of Portfolio Management Software, CRM, DocuSign and Cloud Storage Recognizes and respects the importance and reasons for adhering to policies and procedures Operates with a clear understanding of when to act independently and when to escalate for others' involvement Takes ownership of initiatives and continues to move forward in the face of challenges Honors commitments, assumes responsibility and takes ownership Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship. The company is an equal opportunity employer and complies with ADA regulations as applicable. #J-18808-Ljbffr

Service Scheduling Administrator (SSA) Part-Time | Fully Remote After Training Training Location: Charlotte North Ops Center 115 Rhyne Road, Charlotte, NC Training is conducted onsite, five days a week. Work Schedule & Mobility: Onsite for training; fully remote after training Part-time role (minimum 22 hours/week) Hours may increase to 36+ per week if the contingent worker is available Required availability: Weekends: 7:00 AM - 6:00 PM Holidays: 7:00 AM - 4:00 PM Position Purpose: The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads for field service personnel to support daily operations, customer service commitments, and emergency response. This role serves as a critical point of contact for technicians, first responders, and emergency customers, ensuring timely, accurate, and professional resolution of service needs. The SSA supports after-hours operations and contributes to maintaining 24/7/365 emergency coverage across the service area. Nature & Scope The SSA supports the Planning & Progression Department, a centrally-led and regionally-executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit. This role requires: Independent judgment and analytical skills to optimize workloads in a dynamic operational environment The ability to assess service calls and emergencies and apply appropriate human relations skills Coordination of service and emergency response across a three-state service area operating 24/7/365 Operational Impact: Supports approximately 350 Service Technicians Helps manage an average of 56,000 emergency calls annually Key Responsibilities: Assign, route, and adjust daily workloads for field service personnel Answer inbound calls from technicians, first responders, and emergency customers Handle complex calls requiring research, follow-up, and sound judgment Monitor service workflows and adjust schedules as operational conditions change Ensure timely, accurate resolution of customer inquiries and emergencies Support after-hours technician operations and emergency response coverage Required Skills & Qualifications: Strong analytical, problem-solving, and decision-making skills Ability to multitask and prioritize in a fast-paced, high-volume environment Excellent communication and customer service skills Ability to remain calm and professional during emergency situations Education Requirement: High School Diploma or GED required

This is a remote, consultant role with a duration of up to 12 months and up to 50% global travel required. The Global Process Owner (GPO) for Customer Service is accountable for designing, governing, and continuously improving end-to-end customer service processes that support a diverse clinical diagnostics and life sciences portfolio. Operating across 37 countries with $2.5B in revenue, the GPO ensures all customer-facing processes are harmonized, compliant, and capable of delivering a superior customer experience in a highly regulated, reliability-critical environment. This role drives global standardization, enables digital transformation, and ensures operational excellence across interactions with hospitals, clinical laboratories, biopharma customers, research institutions, and distributors. The GPO partners closely with Regional Customer Service Leaders, Commercial Operations, Quality and Regulatory, Supply Chain, IT, and Field Service to implement scalable processes that support growth and performance. How You'll Make An Impact: Global Process Ownership & Governance Own the global Customer Service process framework (Order Capture Order Processing Delivery & Logistics Coordination Product Inquiry & Technical Case Routing Complaint/Issue Resolution Documentation & Feedback). Establish and maintain global process standards, KPIs, SOPs, and compliance controls aligned with regulatory expectations (ISO 13485, GMP, IVDR/IVD, QSR). Implement governance structures to manage process variations, assess regional requirements, and ensure harmonized execution across 37 countries. Industry-Specific Process Excellence Optimize customer service processes for regulated diagnostic products, cold-chain and hazardous materials shipments, time-sensitive deliveries, and instrument service scheduling. Strengthen interfaces with Quality Assurance and Technical Support to ensure high-quality, timely resolution of complaints and inquiries. Ensure alignment of complaint handling and customer feedback loops with quality system regulations. Continuous Improvement & Transformation Lead global efforts to simplify, standardize, and streamline customer service workflows to support reliability and responsiveness for clinical customers. Identify and implement Lean/Six Sigma initiatives that reduce order cycle times, minimize errors, and improve service levels. Partner with IT as the process lead for digital initiatives including CRM/ERP integrations, automation, self-service portals, and AI-enabled triage or case management. Champion data-driven decision making with standardized global metrics and dashboards. Cross-Functional & Global Leadership Work across Commercial Operations, Sales, Supply Chain, QA/RA, Finance, and Field Service to ensure coordinated, end-to-end customer support. Engage regional and country customer service leaders to balance global standardization with local regulatory and customer needs. Lead a virtual global network of process experts, SMEs, and continuous improvement professionals. Performance Management & Insights Monitor global KPIs such as order accuracy, fill rate, OTIF, inquiry resolution time, complaint responsiveness, and satisfaction indicators (CSAT/NPS). Provide global visibility into process performance to drive accountability and operational excellence across all regions. Benchmark performance against industry standards to maintain a best-in-class customer experience. Training, Change Management & Adoption Develop and deploy training materials, SOPs, and toolkits for new processes and systems across 37 countries. Lead structured change management to ensure consistent global adoption of process standards. Foster a culture of process discipline and customer-centricity within the global customer service community. What You Bring: Education: Bachelor's degree required; Master's preferred in Business, Operations, Supply Chain, Engineering, Life Sciences, or related field. Work Experience: 10+ years of experience in Customer Service, Commercial Operations, or Supply Chain within the Clinical Diagnostics, Life Science, MedTech, or other regulated industries. Demonstrated experience leading global process ownership, transformation, or continuous improvement initiatives. Strong working knowledge of CRM/ERP platforms (e.g., Salesforce, SAP, Oracle) and digital customer service tools. Experience working with global quality systems and regulatory frameworks such as ISO 13485, GMP, and IVD/IVDR. Lean/Six Sigma certification strongly preferred. Proven ability to influence cross-functional stakeholders in a complex, matrixed, multinational organization. Outstanding communication, analytical, and problem-solving skills. Location: Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S. Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle. Benefits: We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more! Compensation: The estimated base salary range for this position is $122,200 to $210,600 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see. EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply. Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it. #LI-JS1 #remote Legal Entity: (USA_1000) Bio-Rad Laboratories, Inc.

NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence. What You'll Be Doing: Lead and manage the Guest Services team, ensuring smooth daily operations. Drive a perfectionist, guest-first approach across all service functions. Analyse service trends and introduce strategies to enhance the guest experience. Oversee guest escalations from start to resolution with a proactive approach. Compile and deliver monthly guest services reports to management. Lead process improvement initiatives and foster team buy-in for new ideas. Monitor and update the portal with guest-reported issues. Ensure the internal portal accurately reflects all reservation details. Provide emergency support via the out-of-hours telephone line as required. Collaborate cross-functionally to ensure consistent service quality. Train and mentor team members to uphold service excellence standards. Maintain detailed records and documentation to support guest relations. What We're Looking For: Experience in guest services within the relocation or moving industry is essential. Proven leadership skills with a professional, solution-oriented mindset. Strong written and spoken English communication skills. Proficiency in MS Word, Excel, and service management systems. Ability to remain calm under pressure and effectively manage multiple priorities. Organised, detail-focused, and driven by a passion for guest satisfaction.

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

About Centific Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster. Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets. About Job We are seeking a dynamic, motivated, and relationship-driven professional to join our team as a Hybrid Account Manager & Sales Development Executive. This unique role combines the strategic account management responsibilities of nurturing existing client relationships with the proactive, growth-oriented focus of sales development. You will serve as the bridge between customer success and revenue generation, ensuring our clients receive maximum value while expanding our footprint with new opportunities. Key Responsibilities Account Management (50%) Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction. Understand client goals, challenges, and needs; propose solutions that align with business objectives. Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts. Act as an advocate for the customer internally, collaborating with operations, product, and support teams. Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations. Sales Development (50%) Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events). Collaborate with marketing and sales leadership to execute targeted campaigns and messaging. Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate. Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team. Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy. Qualifications 2-5 years of experience in account management, sales development, or related client-facing roles. Strong communication and interpersonal skills; able to build trust quickly with clients and prospects. Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail. Comfortable with both consultative relationship management and high-volume prospecting outreach. Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms. Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets. Salary: $80k-$100k Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Who are we?UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface. We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We're on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. What will you accomplish? Journey Mapping: Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal. Competency Development: Build role-based readiness pathways and certification programs for CSMs and AMs. Value Realization: Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers. Handoff Excellence: Partner with Sales Leadership to define and enforce clear handoff standards, ensuring smooth transitions from Sales to CS. Risk Frameworks: Partner with RevOps to define risk indicators and churn patterns; develop frameworks for early risk identification and mitigation. Renewal Playbooks: Build playbooks focused on value-based renewal motions and train AMs/CSMs on navigating renewal cycle communications. Data Fluency: Train teams to interpret usage data, health scores, and customer signals to proactively manage account health. EBR Ownership: Own the Executive Business Review (EBR) program end-to-end, including structure, templates, standards, and certification. Executive Storytelling: Train CSMs and AMs to deliver executive-ready, outcome-focused EBRs that showcase measurable impact rather than just usage stats. Value Translation: Partner with Product & PMM to translate technical functionality into customer value outcomes; incorporate feature readiness into lifecycle playbooks. Adoption Motions: Leverage product knowledge to build value-led, non-commercial motions that drive multi-product adoption and breadth of usage. Customer Education Alignment: Align with the Customer Education team to ensure self-serve assets and onboarding materials complement the rep-led motion. Collaborating with CS/AM leadership to reinforce lifecycle expectations and partnering with Enablement Ops for content governance. What do we need from? 5+ years of experience in Customer Success Enablement, Lifecycle Program Management, or direct CS/AM Leadership within a B2B SaaS environment. Lifecycle mastery: Deep understanding of the post-sales customer journey, with specific expertise in optimizing onboarding, adoption, value realization, and renewal phases. Framework design: Proven track record of architecting and deploying scalable frameworks (e.g., success plans, risk mitigation, EBRs) that drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Content strategy: Strong content creation skills, capable of building high-impact playbooks, templates, and "value storytelling" assets that help CSMs articulate ROI. Program execution: Demonstrated success in building structured enablement programs-from certification paths to ongoing skill reinforcement-that result in measurable behavior change. Analytical mindset: Data-informed approach to enablement; ability to interpret health scores, churn data, and usage signals to identify skill gaps and prioritize initiatives. Facilitation excellence: Skilled facilitator confident in delivering training to diverse post-sales roles, capable of simplifying complex retention strategies into actionable steps. What gives you an edge? Cross-functional influence: Ability to influence without authority, effectively partnering with RevOps, Product, Sales, and CS Leadership to drive change management. Strategic & structured: A collaborative builder who can balance high-level lifecycle strategy with the operational rigor required to execute complex programs. Business acumen: Strong commercial awareness, understanding how technical adoption translates into business value and renewal security. What's in it for you? Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. 18 weeks paid Parental Leave: Irrespective of parenting role Personal Leave Allowance: This includes sick & carer's leave Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance Top-spec hardware: All team members will be provided with top-spec laptops for their role Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work Health Insurance: Health, dental, and vision insurance #LI-SL1 UpGuard is a Certified Great Place to Work in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

Pay Range: (Minimum to mid pay range specific to NY, CA, CO, WA, MD) 61,700.00 - 77,100.00 USD Annual Brinks Texas License #C00550 #LI-Remote About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description Job Summary: As a Customer Success Manager, you will be the primary point of contact for all customer concerns, responsible for managing relationships and all customer communication. You will handle escalations, project management, problem resolution, root cause analysis, and more. Your role is crucial in ensuring customer satisfaction and navigating the organization to find timely resolutions for complex customer needs. Knowledge of Brink's internal systems is essential. Must Live in these Areas: Seattle, WA. Sacramento, CA Oakland, CA Key Responsibilities: Retain an established book of business that requires frequent interaction with multiple internal resources. Own a portfolio of customers as a single point of contact for all customer service needs, focusing on our key accounts. Assume ownership of service and support-related issues to ensure quick action and resolution while prioritizing the customer. Monitor customer satisfaction levels to ensure the highest quality of service. Prepare, analyze, and manage customer service relationships through service performance reporting, SLA management, and metrics, including facilitating customer-facing Monthly and Quarterly Business Reviews and other performance-based meetings. Lead internal groups to evaluate and implement procedural and systematic solutions that meet customer needs while adhering to company strategy and business objectives and reduction in costs. Build and maintain strong working relationships with various levels of internal and external customers to drive operational improvements and the customer experience. Understand unique customer processes and needs, responding to a wide variety of special customer service requests and inquiries. Collaborate with cross-functional teams, including sales, operations, and other resources, to provide deliverables that enhance customer relationships and meet customer expectations. Support planning strategies and initiatives to enhance the delivery of services to the customer. Perform other duties as assigned or necessary. Professional Skills: Excellent interpersonal, communication, and presentation skills. Strong consultative, analytical, and problem-solving skills. Advanced influencing skills with the ability to view issues through both company and customer lenses. Successful track record of interacting with various mid- and high-executive level leaders within many different segments in commercial organizations. Ability to manage and prioritize multiple competing projects. Advanced change relationship management skills. Proficiency in PowerPoint, Excel, MS Products and executive-level communication. Advanced Understanding of Brink's Core Systems: iCash, iINFO, 24SEVEN Portal, Track and Trace, Salesforce, iTrack, CIT Warehouse, BAMS, Service Now, Safe Server, EBS, Brink's Bridge. Ability to work extended hours/weekends, on short notice, to support business needs. Preferred Qualifications: Bachelor's degree in Business, Marketing, Logistics or related field. 5+ years of experience in customer success, account management, or related roles. Knowledge of key systems and tools relevant to the role. Ability to travel on short notice to customer meetings and/or support Brink's branch operations. What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

at LeadVenture Customer Experience Operations ManagerWe are looking for a Customer Experience Operations Manager to join LeadVenture who wants to optimize the customer journey at scale. You will take your expertise in operations, SaaS tech stacks, and data analytics and to enhance the customer experience and retention by overseeing and optimizing the customer journey. You will focus on identifying insights from both qualitative and quantitative customer data and build solutions and programs to drive meaningful change in the way our teams operate and the way customers see value with our solutions. Here is more of what you'll get to do: Collaborate with CS leadership to develop and implement scalable strategies that improve retention and drive customer growth, including customer health monitoring and risk mitigation playbooks Serve as the primary administrator for our CSP (Gainsight CS) and a SME on other key products in tech stack (Gainsight PX, Qualtrics, Salesforce), optimize the systems to align with business needs Develop dashboards to monitor KPIs (ie retention, health, churn risk and deliver actionable insights Identify inefficiencies in our current processes and tools, recommending and implementing improvements that drive team productivity and customer outcomes. Lead initiatives related to digital customer success, account management, risk mitigation, and more Partner with teams across Revenue Operations, Finance, Marketing, and Product to optimize customer experience Essential Functions of the Role: Technical Skills: Gainsight Admin(required) and strong experience in Salesforce, Excel (pivot tables, VLOOKUPs), and data visualization tools. Customer-centric: Deep understanding of customer needs and passion for enhancing customer experience. Data-Driven: Strong analytical skills and the ability to synthesize complex data into meaningful insights. Strategic Thinker: Ability to bridge strategy and execution, translating high-level goals into actionable solutions. Problem Solver: A proactive approach to identifying and resolving challenges with systematic solutions. Collaboration: Comfort working cross-functionally with diverse teams and stakeholders to drive alignment. Does this position sound like something you would enjoy and be successful at, but you're not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we're looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are:LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, InteractRV, Net Driven, TCS Technologies, Dealer Car Search, and Frazer. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India, The Netherlands and The United Kingdom. Together, we are LeadVenture! LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. *Note: This position requires presence in our San Francisco office location 4 days per week; Lambda's designated work from home day is currently Tuesday. We're hiring a Customer Enablement Manager to scale how Lambda supports customers after the initial sale. You'll design and execute programs that improve onboarding, adoption, renewals, and expansion - empowering every customer-facing team to deliver measurable value and consistency throughout the customer journey. This is a hybrid role based in our San Francisco office and reports to the head of GTM Enablement. What You'll Do Develop scalable onboarding frameworks that reduce time-to-value and set clear customer success milestones. Build enablement programs and content for internal teams supporting customers - whether in Customer Success, Technical Solutions, or future post-sales functions. Define and document Sales-to-Customer handoffs, ensuring a seamless customer experience across GTM. Create playbooks, QBR templates, and success planning frameworks that improve engagement and retention. Partner with TPMMs and CS Ops to align enablement materials with new product releases and customer communication cadences. Build advocacy and storytelling programs that capture customer wins and expand referenceable proof points. Own the Customer Enablement section of the GTM Notion Hub, maintaining accurate, discoverable documentation for all post-sale teams. Manage collateral and training resources in Highspot, ensuring customer-facing teams have access to the latest tools and templates. What You'll Bring 5+ years of experience in Enablement, Customer Success, or Account Management within SaaS, cloud, or infrastructure environments. A track record of building programs that improve retention, renewal, or lifecycle performance. Excellent cross-functional collaboration skills with Success, Solutions, Product, and Marketing. Strong facilitation and communication skills - able to translate complex information into customer-ready language. Familiarity with enablement/Customer Success platforms such as Highspot, Notion, Gong, and Vitally. Nice to Have Background in AI/ML, cloud infrastructure, or GPU-based compute. Understanding of cloud compute, networking, storage, orchestration, and observability concepts. Experience building post-sale enablement content, customer storytelling frameworks, or lifecycle programs. Salary Range Information The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. About Lambda Founded in 2012, with 500+ employees, and growing fast Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG Our values are publicly available: ************************* We offer generous cash & equity compensation Health, dental, and vision coverage for you and your dependents Wellness and commuter stipends for select roles 401k Plan with 2% company match (USA employees) Flexible paid time off plan that we all actually use A Final Note: You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills. Equal Opportunity Employer Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. Accountable to prioritizing work that meets the needs of iRhythm business goals Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements Bachelor's degree required, Master's degree preferred: Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months Strong communication and presentation skills Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity Strong understanding of the healthcare landscape and experience in cardiology preferred Ability to multi-task and prioritize in a fast-paced environment Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from ****************** email address. Please check any communications to be sure they come directly ********************* email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from ******************* email address ONLY. For more information, see *********************************************************************************** and *****************************************

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

We are an innovative startup working on a cutting -edge IoT platform designed to revolutionize how gyms and gym equipment manufacturers manage their resources. To accelerate our growth and customer engagement, we are looking for a dynamic Relationship Manager to help us build and nurture strong connections with our key stakeholders. Remote is allowed but in -person would be ideal. RequirementsEngaging with Gym Equipment Manufacturers Reach out to gym equipment manufacturers to gather necessary data and secure the access required to integrate their devices into our platform. Act as the primary point of contact for manufacturers and ensure smooth collaboration. Customer Discovery Conduct interviews or surveys with gym owners and managers to gain valuable insights into their pain points and needs. Analyze feedback to understand market demand and refine our product offerings. Client Conversion Transition gyms and manufacturers who show initial interest during the customer discovery phase into long -term paying clients. Build and maintain strong relationships to ensure high client satisfaction and retention. Additional ResponsibilitiesHandle all other client -facing activities related to customer engagement, relationship management, and feedback gathering. Assist in scaling our customer engagement strategy to drive market penetration. Ideal Candidate Exceptional communication and relationship -building skills. Proven experience in customer relations, sales, or business development. Comfortable with cold outreach, conducting interviews, and negotiating agreements. Self -motivated and able to work independently while meeting deadlines. Experience in the fitness or tech industry is a plus. Project ScopeThis is an ongoing role with potential for growth as we expand our operations. Initially, the role will focus on customer discovery and engagement, evolving into a revenue -driving position as we onboard clients. What We OfferA chance to work with a groundbreaking product at the intersection of IoT and fitness. Flexibility to work remotely with autonomy over your workflow. Competitive pay based on milestones and performance. If you're passionate about connecting with people and have the skills to drive customer engagement, we'd love to hear from you! Apply Now and let's revolutionize the fitness industry together! BenefitsThis is not a paid position at this time. By applying, you acknowledge that monetary compensation is not guaranteed.

Dedicated to Excellence, Committed to Service Abeka Customer Experience (Part Time/Remote) The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records. Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV. Pay is $15.53/hr. Work hours: 15-25 hrs./week, varying between off-peak and peak seasons. No benefits. Receive Customer Inquiries Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions. Resolve Customer Issues Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary. Provide Product Information and Support Explain product features, benefits, usage instructions, and address customer concerns about product functionality. Maintain Accurate Customer Records Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system. FLSA Status - Scanning (Non-exempt) Education Required Education: HS Preferred Education: College Degree Work Experience Required Experience: 1+ years in team collaboration Preferred Experience: 3+ years in customer service Physical Requirements and Skills Communication, Deadline Management, Detail-Oriented, Microsoft Applications, Multitasking, Prioritization, Quick Thinking, Working Independently Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College's Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.