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Job outlook for customer relationship managers in the United States
Customer relationship manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer relationship manager job growth rate is 5% from 2018-2028.
About 23,800 new jobs for customer relationship managers are projected over the next decade.
Customer relationship manager salaries have increased 8% for customer relationship managers in the last 5 years.
There are over 3,765 customer relationship managers currently employed in the United States.
There are 77,430 active customer relationship manager job openings in the US.
The average customer relationship manager salary is $78,814.
Are customer relationship manager jobs in demand?
Customer relationship manager job and salary trends over time
Customer relationship manager jobs over time
Customer relationship manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 3,765 | 0.00% |
| 2020 | 3,722 | 0.00% |
| 2019 | 3,880 | 0.00% |
| 2018 | 3,853 | 0.00% |
| 2017 | 3,803 | 0.00% |
Average customer relationship manager salary over time
Customer relationship manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $78,814 | $37.89 | +3.2% |
| 2024 | $76,346 | $36.70 | +1.5% |
| 2023 | $75,254 | $36.18 | +1.4% |
| 2022 | $74,243 | $35.69 | +1.3% |
| 2021 | $73,272 | $35.23 | +3.2% |
Customer relationship manager jobs by state
Most common states for customer relationship managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 260 | 37% |
| 2 | Massachusetts | 6,859,819 | 756 | 11% |
| 3 | North Dakota | 755,393 | 81 | 11% |
| 4 | Rhode Island | 1,059,639 | 110 | 10% |
| 5 | Delaware | 961,939 | 100 | 10% |
| 6 | Vermont | 623,657 | 64 | 10% |
| 7 | Illinois | 12,802,023 | 1,110 | 9% |
| 8 | Minnesota | 5,576,606 | 479 | 9% |
| 9 | Utah | 3,101,833 | 289 | 9% |
| 10 | New Hampshire | 1,342,795 | 124 | 9% |
| 11 | Virginia | 8,470,020 | 683 | 8% |
| 12 | Washington | 7,405,743 | 587 | 8% |
| 13 | Maryland | 6,052,177 | 465 | 8% |
| 14 | Montana | 1,050,493 | 82 | 8% |
| 15 | California | 39,536,653 | 2,798 | 7% |
| 16 | Ohio | 11,658,609 | 817 | 7% |
| 17 | New Jersey | 9,005,644 | 662 | 7% |
| 18 | Colorado | 5,607,154 | 410 | 7% |
| 19 | Connecticut | 3,588,184 | 262 | 7% |
| 20 | Nebraska | 1,920,076 | 130 | 7% |
Most common cities for customer relationship managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Salisbury | 1 | 3% | $78,810 |
| 2 | Lombard | 1 | 2% | $80,058 |
| 3 | Boston | 1 | 0% | $89,348 |
| 4 | Mesa | 1 | 0% | $85,717 |
| 5 | New York | 1 | 0% | $104,001 |
Customer Relationship Manager job outlook: Expert opinions
Our panel of customer relationship manager experts
California Polytechnic State University-San Luis Obispo
What general advice would you give to a Customer Relationship Manager?
Yeqiang Lin Ph.D.: For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.
What Customer Relationship Manager skills would you recommend for someone trying to advance their career?
Yeqiang Lin Ph.D.: In the next 3-5 years, skills in artificial intelligence, user experience design, and sustainable practice will become increasingly important in the experience industry. Proficiency in technology that enhances virtual and augmented realities will also be valuable, given the growing trend towards digital integration in creating immersive experiences.
What will help Customer Relationship Managers increase their earning potential?
Yeqiang Lin Ph.D.: To maximize salary potential early in your career, focus on gaining diverse experiences and specialized skills that are in high demand, such as digital marketing, data analytics, and experience design. Pursuing certifications in experience design and management and attending industry networking events can also elevate your visibility and desirability to potential employers.