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Become A Customer Relationship Specialist

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Working As A Customer Relationship Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Relationship Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Relationship Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Relationship Specialist?

Customer Relationship Specialist Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Customer Advisor 1.8 years
Customer Associate 1.8 years
Top Employers Before
Teller 8.2%
Cashier 5.9%
Internship 4.8%
Manager 3.0%
Specialist 2.8%
Top Employers After
Specialist 5.2%
Teller 4.8%
Manager 4.1%

Do you work as a Customer Relationship Specialist?

Customer Relationship Specialist Demographics

Gender

Female

61.5%

Male

35.8%

Unknown

2.7%
Ethnicity

White

60.0%

Hispanic or Latino

17.7%

Black or African American

9.9%

Asian

8.6%

Unknown

3.9%
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Languages Spoken

Spanish

45.0%

Hindi

5.0%

Mandarin

5.0%

French

5.0%

Portuguese

5.0%

Chinese

5.0%

German

5.0%

Cantonese

3.3%

Italian

3.3%

Swedish

1.7%

Gujarati

1.7%

Korean

1.7%

Tagalog

1.7%

Czech

1.7%

Japanese

1.7%

Slovak

1.7%

Hebrew

1.7%

Urdu

1.7%

Polish

1.7%

Arabic

1.7%
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Customer Relationship Specialist Education

Schools

University of Phoenix

23.8%

University of Texas at San Antonio

11.0%

University of North Florida

7.2%

Community College of Rhode Island

5.5%

Michigan State University

5.0%

Strayer University

4.4%

Columbus State Community College

3.9%

University of South Florida

3.3%

Ashford University

3.3%

Glendale Community College

3.3%

University of Iowa

3.3%

Florida State University

3.3%

Liberty University

3.3%

University of North Carolina at Greensboro

2.8%

Florida State College at Jacksonville

2.8%

Madison Area Technical College

2.8%

Webster University

2.8%

University of Texas at Austin

2.8%

University of Florida

2.8%

Bergen Community College

2.8%
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Majors

Business

31.7%

Marketing

8.2%

Finance

6.5%

Communication

5.6%

Management

5.4%

Psychology

4.6%

Accounting

3.9%

English

3.7%

Liberal Arts

3.3%

Criminal Justice

3.1%

General Studies

2.9%

Human Resources Management

2.9%

Computer Information Systems

2.8%

Computer Science

2.6%

Education

2.3%

Health Care Administration

2.3%

Economics

2.2%

History

2.2%

Political Science

2.0%

Nursing

1.7%
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Degrees

Bachelors

45.1%

Other

22.9%

Masters

16.0%

Associate

10.1%

Certificate

3.7%

Diploma

1.2%

Doctorate

0.8%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Relationship Specialist Salaries

Job Title Company Location Start Date Salary
Customer Relationship Specialist Adtech, Inc. New York, NY Apr 15, 2011 $77,000 -
$87,000
Customer Relationship Specialist Adtech, Inc. New York, NY Apr 25, 2011 $77,000 -
$87,000
Customer Relationship Specialist I/Marketing WUXI Apptec Inc. Plainsboro, NJ Sep 16, 2015 $51,875
Customer Relationship Specialist I/Marketing WUXI Apptec Sales LLC Plainsboro, NJ Sep 23, 2015 $51,875

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Top Skills for A Customer Relationship Specialist

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  1. Customer Service
  2. Phone Calls
  3. CRM
You can check out examples of real life uses of top skills on resumes here:
  • Live chat and escalations Accomplishments Increased sales and productivity Lowered member hold/wait time Skills Used Problem Resolution Customer Service Cross Selling
  • Answered inbound telephone calls from customers in order to provide information about products or services, or take or enter orders.
  • Promoted a forecast tracking system through CRM quotations and effectively communicate all quotation efforts.
  • Counseled and advised members on various features/benefits of financial products.
  • Trained newly hired team members, processed loan applications and verified identification to prevent fraudulent activity.

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Top Customer Relationship Specialist Employers

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