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The differences between customer relationship specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a client relations specialist. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $39,902 average annual salary of a client relations specialist.
The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a client relations specialist are client relations, customer service, and data entry.
A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Customer relationship specialists and client relations specialists have different pay scales, as shown below.
| Customer Relationship Specialist | Client Relations Specialist | |
| Average salary | $65,947 | $39,902 |
| Salary range | Between $39,000 And $108,000 | Between $27,000 And $58,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | North Carolina | New Jersey |
| Best paying company | Pace University | McKinsey & Company Inc |
| Best paying industry | - | Real Estate |
There are a few differences between a customer relationship specialist and a client relations specialist in terms of educational background:
| Customer Relationship Specialist | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relationship specialists' and client relations specialists' demographics:
| Customer Relationship Specialist | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.7% Female, 62.3% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |