Customer relationship specialist vs customer sales representative

The differences between customer relationship specialists and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a customer sales representative. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Customer relationship specialist vs customer sales representative overview

	Customer Relationship Specialist	Customer Sales Representative
Yearly salary	$65,947	$38,744
Hourly rate	$31.71	$18.63
Growth rate	-4%	-4%
Number of jobs	213,115	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer relationship specialist do?

A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Customer relationship specialist vs customer sales representative salary

Customer relationship specialists and customer sales representatives have different pay scales, as shown below.

	Customer Relationship Specialist	Customer Sales Representative
Average salary	$65,947	$38,744
Salary range	Between $39,000 And $108,000	Between $27,000 And $54,000
Highest paying City	Washington, DC	Santa Rosa, CA
Highest paying state	North Carolina	Hawaii
Best paying company	Pace University	Merck
Best paying industry	-	Finance

Differences between customer relationship specialist and customer sales representative education

There are a few differences between a customer relationship specialist and a customer sales representative in terms of educational background:

	Customer Relationship Specialist	Customer Sales Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer relationship specialist vs customer sales representative demographics

Here are the differences between customer relationship specialists' and customer sales representatives' demographics:

	Customer Relationship Specialist	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 37.7% Female, 62.3%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer relationship specialist and customer sales representative duties and responsibilities

Customer relationship specialist example responsibilities.

Used deductive reasoning, decision-making, and CRM technology to appropriately manage customer accounts and facilitate customer retention.
Used SQL to generate customize reports.
Clarify Georgia Medicaid policies and procedures to members and providers.
Advise what items are need to complete Georgia Medicaid enrollment package.
Used SQL to export data from older dates to do analysis, spot trends and forecast.
Provide information to clients and help maintain FSA, HSA, HIA, and HRA accounts.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Customer relationship specialist vs customer sales representative skills

Common customer relationship specialist skills

CRM, 19%
Salesforce, 8%
Digital Marketing, 7%
Customer Relationships, 6%
Email Marketing, 6%
Excellent Interpersonal, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Customer Relationship Specialist
Customer Relationship Specialist vs Customer Sales Representative

Updated January 8, 2025

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