Customer relationship specialist vs customer service liaison

Differences between customer relationship specialist and customer service liaison duties and responsibilities

Customer relationship specialist example responsibilities.

• Used deductive reasoning, decision-making, and CRM technology to appropriately manage customer accounts and facilitate customer retention.
• Used SQL to generate customize reports.
• Clarify Georgia Medicaid policies and procedures to members and providers.
• Advise what items are need to complete Georgia Medicaid enrollment package.
• Used SQL to export data from older dates to do analysis, spot trends and forecast.
• Provide information to clients and help maintain FSA, HSA, HIA, and HRA accounts.
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Customer service liaison example responsibilities.

• Manage firm's business accounts, including billing, A/R, A/P, and tax issues
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Develop policies and procedures to implement current HIPAA protocols to protect digital data.
• Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
• Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
• Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
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