Customer representatives, also called customer service representatives, are often the first point of contact between a company and its clients or consumers. Their job duties can vary based on their industry and the specific company they work for. Still, generally, they're responsible for answering customer questions and helping resolve customer problems. In some cases, they may be able to help the customer with an inquiry, but in other cases, their job may be to get customers in contact with someone else in the company who can better assist them.
A high school diploma is a minimum requirement for most customer care representative jobs; however, you may need an undergraduate degree in some cases. Courses in business, English, and computers, either at the high school or college level, may help you prepare for this field. Practical problem-solving and communication skills are also considered essential for a customer representative.
A growing number of industries are currently specializing in handling customer service, resulting in employment growth for customer representatives. Wages for customer representatives vary significantly by industry, but the mean annual earnings for this field is $36,470.
There is more than meets the eye when it comes to being a customer representative. For example, did you know that they make an average of $14.09 an hour? That's $29,308 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer representative, we found that a lot of resumes listed 14.1% of customer representatives included communication, while 10.4% of resumes included phone calls, and 7.1% of resumes included customer information. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer representative job title. But what industry to start with? Most customer representatives actually find jobs in the retail and finance industries.
If you're interested in becoming a customer representative, one of the first things to consider is how much education you need. We've determined that 31.9% of customer representatives have a bachelor's degree. In terms of higher education levels, we found that 2.8% of customer representatives have master's degrees. Even though some customer representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer representative. When we researched the most common majors for a customer representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer representative resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer representative. In fact, many customer representative jobs require experience in a role such as customer service representative. Meanwhile, many customer representatives also have previous career experience in roles such as cashier or sales associate.