As a Customer Representative, you can earn an average salary of $29,308 per year. You can also explore other roles and careers depending on the path you plan to take. For example, you can be a Certified Nursing Assistant, Team Leader, Assistant Manager, or Sales Manager.

As a Customer Representative, you will be establishing communication between the organization and the customers. You will do this by resolving complaints, addressing emergency issues, and answering other product-related questions.

Of course, in order to do your job well, you need to possess special skills and traits. You need to have good communication skills for efficient communication, computer skills for better task accomplishment, and excellent customer service skills in order to build a good relationship.

Some real Customer Representatives mention that they promote accuracy and efficiency, ensure timely delivery of orders, give presentations, help users navigate different applications, and perform many other related duties in their chosen field. By now, you should have an idea of what a Customer Representative does.

What Does a Customer Representative Do

There are certain skills that many customer representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Representative does

How To Become a Customer Representative

If you're interested in becoming a customer representative, one of the first things to consider is how much education you need. We've determined that 40.2% of customer representatives have a bachelor's degree. In terms of higher education levels, we found that 3.6% of customer representatives have master's degrees. Even though some customer representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Representative

Customer Representative Career Paths

Average Salary for a Customer Representative

Customer Representatives in America make an average salary of $37,351 per year or $18 per hour. The top 10 percent makes over $55,000 per year, while the bottom 10 percent under $25,000 per year.
Average Customer Representative Salary
$37,351 Yearly
$17.96 hourly
$25,000
10 %
$37,000
Median
$55,000
90 %

What Am I Worth?

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How To Become a Customer Representative
How To Become a Customer Representative Career Overview

States With The Most Customer Representative Jobs

Mouse over a state to see the number of active customer representative jobs in each state. The darker areas on the map show where customer representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Representative Jobs By State

RankStateNumber of JobsAverage Salary
1California7,102$49,629
2Florida6,288$38,484
3Illinois4,263$43,679
4Ohio4,214$40,121
5Pennsylvania4,038$41,889
6Georgia3,618$36,699
7New York3,601$43,652
8North Carolina3,537$40,173
9Michigan2,869$41,885
10Arizona2,689$43,487
11Indiana2,532$40,276
12Minnesota2,456$47,302
13Tennessee2,419$38,453
14New Jersey2,365$45,645
15Massachusetts2,312$46,530
16Missouri2,237$41,676
17Colorado1,898$44,436
18Iowa1,783$43,979
19Kentucky1,739$39,003
20Maryland1,692$44,241
21Alabama1,573$43,875
22Oklahoma1,250$39,159
23Louisiana1,218$37,755
24Kansas1,166$40,312
25Oregon991$49,527
26Mississippi990$35,884
27Nebraska865$40,616
28Connecticut848$43,904
29New Mexico824$39,481
30Maine821$38,202
31Nevada795$41,556
32Arkansas746$39,142
33Idaho637$46,970
34New Hampshire627$44,628
35Montana590$44,495
36South Dakota488$43,012
37North Dakota485$55,994
38Rhode Island375$47,444
39Delaware349$48,912
40Wyoming316$43,105
41Hawaii231$57,369
42Alaska203$55,597
43Washington0$55,826
44Wisconsin0$43,097
45Utah0$41,867
46Texas0$40,880
47Vermont0$39,962
48South Carolina0$37,568
49West Virginia0$36,392
50Virginia0$37,852

Customer Representative Education

Customer Representative Majors

30.9 %

Customer Representative Degrees

Bachelors

40.2 %

High School Diploma

25.0 %

Associate

20.7 %

Top Skills For a Customer Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.3% of customer representatives listed phone calls on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Representative Resume

Customer Representative Demographics

Customer Representative Gender Distribution

Female
Female
63%
Male
Male
37%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer representatives, 63.3% of them are women, while 36.7% are men.

  • The most common race/ethnicity among customer representatives is White, which makes up 57.8% of all customer representatives.

  • The most common foreign language among customer representatives is Spanish at 61.5%.

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Best States For a Customer Representative

Some places are better than others when it comes to starting a career as a customer representative. The best states for people in this position are Hawaii, North Dakota, Washington, and Alaska. Customer representatives make the most in Hawaii with an average salary of $57,369. Whereas in North Dakota and Washington, they would average $55,994 and $55,826, respectively. While customer representatives would only make an average of $55,597 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Customer Representative Jobs:
485
Highest 10% Earn:
$81,000
Location Quotient:
1.86

2. Idaho

Total Customer Representative Jobs:
637
Highest 10% Earn:
$69,000
Location Quotient:
1.38

3. Iowa

Total Customer Representative Jobs:
1,783
Highest 10% Earn:
$65,000
Location Quotient:
1.75
Full List Of Best States For Customer Representatives

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Top Customer Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer representatives and discovered their number of customer representative opportunities and average salary. Through our research, we concluded that Enterprise Holdings was the best, especially with an average salary of $30,401. Pearson follows up with an average salary of $53,682, and then comes Comcast with an average of $32,293. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer representative. The employers include Andersen, Experian, and UPS

Most Common Employers For Customer Representative

RankCompanyAverage SalaryHourly RateJob Openings
1Pearson$53,682$25.81416
2Merck$52,804$25.39259
3UPS$41,606$20.00196
4State Farm Insurance Agency$38,566$18.54126
5Hewlett Packard Enterprise$38,542$18.53126
6AT&T$36,855$17.72189
7Bank of America$35,997$17.31136
8Apria Healthcare$35,778$17.20102
9T-Mobile$35,090$16.87234
10Xerox$34,665$16.67161

Customer Representative Videos

Becoming a Customer Representative FAQs

How Do I Get A Job As A Customer Service Representative?

To get a job as a customer service representative, apply for customer service jobs with a resume and cover letter that describe your accomplishments working with customers in the past. Working as a customer service representative involves talking face-to-face with customers, solving problems, and helping others, so these are the most important elements to focus on during the application process.

How Much Do Customer Representatives Make?

Customer representatives make an average salary of $29,000.

A typical entry-level salary is $23,000. With more experience, you can earn around $50,000 in a senior-level position.

What Are 3 Important Qualities Of Customer Service?

The 3 important qualities of customer service are professionalism, patience, and a "people-first" attitude.

To get an idea of why the "three P's" matter, first, let's break down what they are. The first "P," professionalism, refers to the attitude you take towards your customers. Even when a customer is upset or behaving immaturely, it's up to you to diffuse the situation, if possible, and do what you can to represent your brand in a positive light.

What Do You Need To Become A Customer Service Representative?

To become a customer service representative, you need a high school diploma or equivalent and good communication skills. A person seeking to become a customer service representative should ideally have a few years of prior experience in a customer service environment (such as retail).

What Qualifications Do You Need For Customer Service?

The only qualification to become a customer service representative is a high school diploma. However, having an associate degree or even a bachelor's can open up new doors to better positions at more notable companies with more competitive salaries. An associate's degree in business or arts is highly desirable.

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