As a Customer Representative, you can earn an average salary of $29,308 per year. You can also explore other roles and careers depending on the path you plan to take. For example, you can be a Certified Nursing Assistant, Team Leader, Assistant Manager, or Sales Manager.

As a Customer Representative, you will be establishing communication between the organization and the customers. You will do this by resolving complaints, addressing emergency issues, and answering other product-related questions.

Of course, in order to do your job well, you need to possess special skills and traits. You need to have good communication skills for efficient communication, computer skills for better task accomplishment, and excellent customer service skills in order to build a good relationship.

Some real Customer Representatives mention that they promote accuracy and efficiency, ensure timely delivery of orders, give presentations, help users navigate different applications, and perform many other related duties in their chosen field. By now, you should have an idea of what a Customer Representative does.

What Does a Customer Representative Do

There are certain skills that many customer representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Representative does

How To Become a Customer Representative

If you're interested in becoming a customer representative, one of the first things to consider is how much education you need. We've determined that 40.2% of customer representatives have a bachelor's degree. In terms of higher education levels, we found that 3.6% of customer representatives have master's degrees. Even though some customer representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Representative

Customer Representative Career Paths

Average Salary for a Customer Representative

Customer Representatives in America make an average salary of $37,351 per year or $18 per hour. The top 10 percent makes over $55,000 per year, while the bottom 10 percent under $25,000 per year.
Average Customer Representative Salary
$37,351 Yearly
$17.96 hourly
10 %
90 %

What Am I Worth?

How To Become a Customer Representative
How To Become a Customer Representative Career Overview

States With The Most Customer Representative Jobs

Mouse over a state to see the number of active customer representative jobs in each state. The darker areas on the map show where customer representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Representative Jobs By State

RankStateNumber of JobsAverage Salary
7New York3,601$43,652
8North Carolina3,537$40,173
14New Jersey2,365$45,645
29New Mexico824$39,481
34New Hampshire627$44,628
36South Dakota488$43,012
37North Dakota485$55,994
38Rhode Island375$47,444
48South Carolina0$37,568
49West Virginia0$36,392

Customer Representative Education

Customer Representative Majors

30.9 %

Customer Representative Degrees


40.2 %

High School Diploma

25.0 %


20.7 %

Top Skills For a Customer Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.3% of customer representatives listed phone calls on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Representative Demographics

Customer Representative Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among customer representatives, 63.3% of them are women, while 36.7% are men.

  • The most common race/ethnicity among customer representatives is White, which makes up 57.8% of all customer representatives.

  • The most common foreign language among customer representatives is Spanish at 61.5%.

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Best States For a Customer Representative

Some places are better than others when it comes to starting a career as a customer representative. The best states for people in this position are Hawaii, North Dakota, Washington, and Alaska. Customer representatives make the most in Hawaii with an average salary of $57,369. Whereas in North Dakota and Washington, they would average $55,994 and $55,826, respectively. While customer representatives would only make an average of $55,597 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Customer Representative Jobs:
Highest 10% Earn:
Location Quotient:

2. Idaho

Total Customer Representative Jobs:
Highest 10% Earn:
Location Quotient:

3. Iowa

Total Customer Representative Jobs:
Highest 10% Earn:
Location Quotient:
Full List Of Best States For Customer Representatives

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Top Customer Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer representatives and discovered their number of customer representative opportunities and average salary. Through our research, we concluded that Enterprise Holdings was the best, especially with an average salary of $30,401. Pearson follows up with an average salary of $53,682, and then comes Comcast with an average of $32,293. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer representative. The employers include Andersen, Experian, and UPS

Most Common Employers For Customer Representative

RankCompanyAverage SalaryHourly RateJob Openings
4State Farm Insurance Agency$38,566$18.54126
5Hewlett Packard Enterprise$38,542$18.53126
7Bank of America$35,997$17.31136
8Apria Healthcare$35,778$17.20102

Customer Representative Videos

Becoming a Customer Representative FAQs

How Do I Get A Job As A Customer Service Representative?

To get a job as a customer service representative, apply for customer service jobs with a resume and cover letter that describe your accomplishments working with customers in the past. Working as a customer service representative involves talking face-to-face with customers, solving problems, and helping others, so these are the most important elements to focus on during the application process.

How Much Do Customer Representatives Make?

Customer representatives make an average salary of $29,000.

A typical entry-level salary is $23,000. With more experience, you can earn around $50,000 in a senior-level position.

What Are 3 Important Qualities Of Customer Service?

The 3 important qualities of customer service are professionalism, patience, and a "people-first" attitude.

To get an idea of why the "three P's" matter, first, let's break down what they are. The first "P," professionalism, refers to the attitude you take towards your customers. Even when a customer is upset or behaving immaturely, it's up to you to diffuse the situation, if possible, and do what you can to represent your brand in a positive light.

What Do You Need To Become A Customer Service Representative?

To become a customer service representative, you need a high school diploma or equivalent and good communication skills. A person seeking to become a customer service representative should ideally have a few years of prior experience in a customer service environment (such as retail).

What Qualifications Do You Need For Customer Service?

The only qualification to become a customer service representative is a high school diploma. However, having an associate degree or even a bachelor's can open up new doors to better positions at more notable companies with more competitive salaries. An associate's degree in business or arts is highly desirable.

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