Find The Best Customer Representative Jobs For You

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Average Salary
$29,308
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
173,255
Job Openings

Customer Representative Careers

Customer representatives, also called customer service representatives, are often the first point of contact between a company and its clients or consumers. Their job duties can vary based on their industry and the specific company they work for. Still, generally, they're responsible for answering customer questions and helping resolve customer problems. In some cases, they may be able to help the customer with an inquiry, but in other cases, their job may be to get customers in contact with someone else in the company who can better assist them.

A high school diploma is a minimum requirement for most customer care representative jobs; however, you may need an undergraduate degree in some cases. Courses in business, English, and computers, either at the high school or college level, may help you prepare for this field. Practical problem-solving and communication skills are also considered essential for a customer representative.

A growing number of industries are currently specializing in handling customer service, resulting in employment growth for customer representatives. Wages for customer representatives vary significantly by industry, but the mean annual earnings for this field is $36,470.

There is more than meets the eye when it comes to being a customer representative. For example, did you know that they make an average of $14.09 an hour? That's $29,308 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Representative Do

There are certain skills that many customer representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer representative, we found that a lot of resumes listed 14.1% of customer representatives included communication, while 10.4% of resumes included phone calls, and 7.1% of resumes included customer information. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer representative job title. But what industry to start with? Most customer representatives actually find jobs in the retail and finance industries.

How To Become a Customer Representative

If you're interested in becoming a customer representative, one of the first things to consider is how much education you need. We've determined that 31.9% of customer representatives have a bachelor's degree. In terms of higher education levels, we found that 2.8% of customer representatives have master's degrees. Even though some customer representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer representative. When we researched the most common majors for a customer representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer representative. In fact, many customer representative jobs require experience in a role such as customer service representative. Meanwhile, many customer representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$29,308
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
173,255
Job Openings

Customer Representative Career Paths

Top Careers Before Customer Representative

Cashier
17.9 %

Top Careers After Customer Representative

Cashier
13.0 %

Customer Representative Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Representative

Customer Representatives in America make an average salary of $29,308 per year or $14 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$29,308
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range33k - 51k$41k$41,481
San Francisco, CA
Salary Range28k - 44k$35k$35,271
Saint Paul, MN
Salary Range26k - 36k$31k$31,404
Chicago, IL
Salary Range25k - 37k$31k$30,588
Albany, OR
Salary Range24k - 36k$30k$29,981
West Des Moines, IA
Salary Range25k - 35k$30k$29,691
$21k
$51k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Virtual Customer Experience Representative (Repair)
Virtual Customer Experience Representative (Repair)
Comcast
Comcast
06/30/2021
06/30/2021
$31,30506/30/2021
$31,305
Virtual Customer Experience Representative (Repair)
Virtual Customer Experience Representative (Repair)
Comcast
Comcast
06/30/2021
06/30/2021
$31,30506/30/2021
$31,305
Customer Experience Representative
Customer Experience Representative
Enterprise Rent-A-Car
Enterprise Rent-A-Car
06/30/2021
06/30/2021
$31,22206/30/2021
$31,222
Virtual Customer Experience Representative (Repair)
Virtual Customer Experience Representative (Repair)
Comcast
Comcast
06/30/2021
06/30/2021
$31,30506/30/2021
$31,305
Virtual Customer Experience Representative (Repair)
Virtual Customer Experience Representative (Repair)
Comcast
Comcast
06/30/2021
06/30/2021
$31,30506/30/2021
$31,305
See More Recent Salaries

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Customer Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Representative Resume

At Zippia, we went through countless Customer Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Representative Demographics

Gender

female

60.4 %

male

33.8 %

unknown

5.8 %

Ethnicity

White

59.1 %

Hispanic or Latino

20.3 %

Black or African American

11.0 %

Foreign Languages Spoken

Spanish

61.5 %

French

7.0 %

Chinese

3.9 %
See More Demographics

Customer Representative Education

Majors

Business
30.2 %

Degrees

Bachelors

31.9 %

Certificate

23.2 %

High School Diploma

19.8 %
See More Education Info

Online Courses For Customer Representative That You May Like

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Brilliant Customer Service: How to Impress your Customers!
udemy
4.5
(8,379)

Enhance your customer support and truly differentiate yourself from your competition!...

See more
Job type you want
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Part Time
Internship
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Top Skills For a Customer Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.1% of customer representatives listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Representative

Some places are better than others when it comes to starting a career as a customer representative. The best states for people in this position are Alaska, Washington, North Carolina, and California. Customer representatives make the most in Alaska with an average salary of $41,107. Whereas in Washington and North Carolina, they would average $36,335 and $34,610, respectively. While customer representatives would only make an average of $33,664 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Carolina

Total Customer Representative Jobs:
3,537
Highest 10% Earn:
$52,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Iowa

Total Customer Representative Jobs:
1,783
Highest 10% Earn:
$41,000
Location Quotient:
1.75
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Customer Representative Jobs:
203
Highest 10% Earn:
$54,000
Location Quotient:
0.87
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer representatives and discovered their number of customer representative opportunities and average salary. Through our research, we concluded that Comcast was the best, especially with an average salary of $30,959. Merck & Co. follows up with an average salary of $34,882, and then comes State Farm with an average of $32,164. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer representative. The employers include Becton, Dickinson and Company, Stanley Black & Decker, and United Parcel Service

1. Comcast
4.6
Avg. Salary: 
$30,959
Customer Representatives Hired: 
334+
2. Merck
4.8
Avg. Salary: 
$34,882
Customer Representatives Hired: 
257+
3. State Farm
4.6
Avg. Salary: 
$32,164
Customer Representatives Hired: 
215+
4. Enterprise Holdings
4.3
Avg. Salary: 
$26,909
Customer Representatives Hired: 
211+
5. United Parcel Service
4.7
Avg. Salary: 
$31,638
Customer Representatives Hired: 
204+
6. AT&T
4.7
Avg. Salary: 
$32,105
Customer Representatives Hired: 
192+

Customer Representative Videos

Updated October 2, 2020