Customer representative demographics and statistics in the US
Customer representative demographics research summary. Zippia estimates customer representative demographics and statistics in the United States by using a database of 30 million profiles. Our customer representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer representatives after extensive research and analysis:
- There are over 1,404,672 customer representatives currently employed in the United States.
- 63.3% of all customer representatives are women, while 36.7% are men.
- The average customer representative age is 40 years old.
- The most common ethnicity of customer representatives is White (52.9%), followed by Hispanic or Latino (22.8%), Black or African American (11.0%) and Asian (7.4%).
- Customer representatives are most in-demand in Phoenix, AZ.
- The transportation industry is the highest-paying for customer representatives.
- 7% of all customer representatives are LGBT.
On this page
Customer representative demographics by:
Customer representative gender statistics
63.3% of customer representatives are women and 36.7% of customer representatives are men.
- Female, 63.3%
- Male, 36.7%
Customer representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 63.3% |
| Male | 36.7% |
Customer representative gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$40,395
Female income
$38,291
Customer representative gender ratio over time
This data breaks down the percentage of men and women in customer representative positions over time. Currently, 63.3% of customer representatives are female.
Customer representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 34.94% | 65.06% |
| 2011 | 34.79% | 65.21% |
| 2012 | 36.38% | 63.62% |
| 2013 | 36.84% | 63.16% |
| 2014 | 37.38% | 62.62% |
| 2015 | 37.26% | 62.74% |
| 2016 | 37.85% | 62.15% |
| 2017 | 38.31% | 61.69% |
| 2018 | 36.93% | 63.07% |
| 2019 | 36.47% | 63.53% |
| 2020 | 37.15% | 62.85% |
| 2021 | 36.74% | 63.26% |
Customer representative related jobs gender ratio
We compared customer representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Representative | 37% | 63% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer representative demographics by race
The most common ethnicity among customer representatives is White, which makes up 52.9% of all customer representatives. Comparatively, 22.8% of customer representatives are Hispanic or Latino and 11.0% of customer representatives are Black or African American.
- White, 52.9%
- Hispanic or Latino, 22.8%
- Black or African American, 11.0%
- Asian, 7.4%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.6%
Customer representative race
| Customer representative race | Percentages |
|---|---|
| White | 52.9% |
| Hispanic or Latino | 22.8% |
| Black or African American | 11.0% |
| Asian | 7.4% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.6% |
Customer representative race and ethnicity over time
See how customer representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.31% | 11.27% | 6.65% | 18.80% |
| 2011 | 60.03% | 11.56% | 6.79% | 18.67% |
| 2012 | 59.23% | 11.44% | 6.60% | 19.53% |
| 2013 | 59.57% | 11.28% | 6.76% | 19.20% |
| 2014 | 58.95% | 11.22% | 7.08% | 19.38% |
| 2015 | 58.34% | 10.96% | 6.86% | 20.50% |
| 2016 | 57.45% | 11.46% | 7.10% | 20.39% |
| 2017 | 58.37% | 10.87% | 7.07% | 20.22% |
| 2018 | 58.18% | 10.45% | 7.24% | 20.60% |
| 2019 | 57.78% | 10.65% | 7.04% | 21.12% |
| 2020 | 55.22% | 10.05% | 7.19% | 21.72% |
| 2021 | 52.91% | 11.02% | 7.36% | 22.75% |
Customer representative wage gap by race
According to our data, asian customer representatives have the highest average salary compared to other ethnicities. Black or african american customer representatives have the lowest average salary at $39,756.
| Ethnicity | Salary |
|---|---|
| Unknown | $39,840 |
| White | $40,504 |
| Black or African American | $39,756 |
| Asian | $41,573 |
| Hispanic or Latino | $40,328 |
Average customer representative age
See how the average age of customer representatives varies based on ethnicity and gender.
Male
Female
Customer representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer representative age breakdown
The average age of customer representatives is 40+ years years old, representing 49% of the customer representative population.
Customer representative age breakdown
| Customer Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer representative educational attainment
The most common degree for customer representatives is bachelor's degree, with 40% of customer representatives earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 21%.
- Bachelor's, 40%
- High School Diploma, 25%
- Associate, 21%
- Diploma, 6%
- Other Degrees, 8%
Customer representatives by degree level
| Customer representative degree | Percentages |
|---|---|
| Bachelor's | 40% |
| High School Diploma | 25% |
| Associate | 21% |
| Diploma | 6% |
| Other Degrees | 8% |
Customer representative jobs you might like
Customer representative wage gap by degree level
According to the data, customer representatives with a Master's degree earn more than those without, at $47,257 annually. With a Bachelor's degree, customer representatives earn a median annual income of $44,518 compared to $38,757 for customer representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $47,257 |
| High School Diploma or Less | $36,817 |
| Bachelor's Degree | $44,518 |
| Some College/ Associate Degree | $38,757 |
Customer representative employment statistics
Most customer representatives work for a public in the retail industry.
Company size where customer representatives work
Below, you can see the size of companies where customer representatives work.
Customer representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 4% |
| 100 - 500 employees | 9% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 51% |
Customer representative jobs by company type
Employees with the customer representative job title have their preferences when it comes to working for a company. For instance, most customer representatives prefer to work at public companies over private companies.
Customer representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 49% |
| Private | 46% |
| Government | 4% |
Customer representative jobs by industry
The most common industries for customer representatives are retail, professional and finance.
Customer representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 24% |
| Retail | 12% |
| Professional | 10% |
| Finance | 9% |
| Technology | 8% |
| Health Care | 5% |
| Hospitality | 4% |
| Telecommunication | 4% |
| Manufacturing | 4% |
| Media | 3% |
| Government | 3% |
| Insurance | 3% |
| Transportation | 2% |
| Utilities | 2% |
| Energy | 2% |
| Internet | 1% |
| Automotive | 1% |
| Construction | 1% |
| Start-up | 1% |
| Education | 1% |
Customer representative turnover and employment statistics
Customer representative unemployment rate over time
The unemployment rate for customer representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer representative unemployment rate by year
| Year | Customer representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer representative tenure
The average customer representative stays at their job for 1-2 years, based on the 21,425 customer representatives resumes in Zippia's database.
Customer representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 33% |
| 1-2 years | 35% |
| 3-4 years | 12% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 5% |
Customer representative LGBT ratio compared to similar jobs
Review the percent of customer representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Correspondence Clerk | 5.53% | 66,486 |
| Eligibility Specialist | 6.73% | 19,944 |
| Customer Representative | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Circulation Worker | 11.16% | 19,380 |
| Human Resources Trainer | 15.31% | 61,462 |
Similar customer representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Correspondence Clerk | 5.53% | 66,486 |
| Eligibility Specialist | 6.73% | 19,944 |
| Document Scanner | 8.60% | 3,124 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Circulation Worker | 11.16% | 19,380 |
| Human Resources Trainer | 15.31% | 61,462 |
Foreign languages spoken by customer representatives
The most common foreign language among customer representatives is Spanish at 61.5%. The second-most popular foreign language spoken is French at 7.0% and Chinese is the third-most popular at 3.9%.
- Spanish, 61.5%
- French, 7.0%
- Chinese, 3.9%
- Mandarin, 3.7%
- German, 3.5%
- Other, 20.4%
Customer representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.5% |
| French | 7.0% |
| Chinese | 3.9% |
| Mandarin | 3.7% |
| German | 3.5% |
| Other | 20.4% |
