Customer Representative Resume Examples 2023

Research Summary. We analyzed 5,595 customer representative resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Enterprise Holdings and Pearson. Here are the key facts about customer representative resumes to help you get the job:

  • The average customer representative resume is 320 words long
  • The average customer representative resume is 0.7 pages long based on 450 words per page.
  • Phone calls is the most common skill found on a customer representative resume. It appears on 16.3% of resumes.
After learning about how to write a professional customer representative resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Customer Representative Resume Example

 
Deborah Jenkins
Customer Representative
Contact Information
New York, NY
(240) 555-1044
Skills
  • Exam Rooms
  • Patient Care
  • POS
  • Greeting Patients
  • Greeting Customers
  • Sales Floor
  • Emotional Support
  • Administrative Tasks
  • New Patient Information
  • Personal Care
Employment History
Customer Representative
2020 - Present
Domino's Pizza
New York, NY
  • Fostered the credo through my daily actions and communication with leadership, and peers.
  • Followed certain communication scripts when handling various topics.
  • Researched complaints from clients on vendors and rectified the issue between both parties via oral and written communication.
  • Support Account Executives to ensure highest level of customer satisfaction as well as to proactively identify issues based on customer interactions.
Patient Service Representative
2017 - 2020
Belvedere Shoes
Albany, NY
  • Communicated with insurance companies, providers, and patients.
  • Process orders that are emailed or faxed to our department.
Patient Services Assistant
2012 - 2017
Belvedere Shoes
Albany, NY
  • Initiated IV lines, catheters, and administered EKG's.
  • Administer medications to residents, under RN supervision.
Education
Certificate Nursing
2011 - 2012
Excelsior College
Albany, NY
 
 
Margaret Perry
Customer Representative
Contact Info
Richmond, VA
(630) 555-9768
Skills
Data EntryTaxi DriversHotel ReservationsCommunicationService TechniciansWindowsHotel PropertiesReservation SalesInternetCuriosity
Employment History
Customer Representative
2020 - Present
Bank of America
Richmond, VA
  • Processed loans approved by an underwriter Maintained a high level of customer service by being proactive in communication with customers
  • Assist customers with inquiries and/or problem resolution in a professional manner, and proven demonstrated professional communication.
Dispatcher
2019 - 2020
United Parcel Service
Richmond, VA
  • Completed payroll for each of the employees.
  • Perform routine and random loader and driver audits to safeguard proper safety procedures are being followed and performed.
Reservations Agent
2016 - 2019
American Income Life Insurance ...
North Royalton, OH
  • Answer all questions, and selling Life Insurance.
  • Directed and mentored a diverse sales team throughout the Dallas/Fort Worth market in exceeding sales goals.
  • Assessed client needs and recommended appropriate Life insurance packages.
  • Set appointment with provided leads Sign up new candidates for life insurance Service previous policy owners
Education
High School Diploma
2016 - 2016
 
 
Dorothy Hawkins
Customer Representative
Chester, VA
dhawkins@example.com
(840) 555-6153
Experience
Customer Representative
2016 - Present
General DynamicsChester, VA
  • Handle inbound telephone calls concerning application completion, Marketplace enrollment, and insurance costs.
  • Provided attentive communication with travelers and the Supervisor and/or Group Leader regarding problems through the audit and analytical process.
  • Park Ridge, NJ 07/2015-03/2016 Customer Relations Updated personal records for use in an efficient manner.
  • Issue credits for shortages and returns Resolve customer complaints.
Member Service Representative
2011 - 2016
Wells FargoDes Moines, IA
  • Maintained up-to-date knowledge of bank products, policies, and procedures in efforts to provide accurate and timely service to branch employees
  • Service customer accounts to resolve disputes (routine to moderately complex), decide corrective action, and facilitate status documentation.
  • Conducted daily approval of KYC folders for team of six Client Service Specialists.
  • Take incoming calls in at CIC business center while adhering to company policies.
Head Teller
2004 - 2011
Wells FargoDes Moines, IA
  • Supervised and coordinated activities of employees engaged in daily bank transactions and keeping records of financial transactions.
  • Answer questions regarding bank products and services.
  • Maintained immaculate records of money, negotiable instruments, new customer profiles, & personal sales tracking.
Skills
Company Policies
Operational Procedures
Customer Service
New Members
Negotiable Items
Computer System
Financial Needs
Loan Applications
Windows
Problem Resolution
Education
High School Diploma
2004 - 2004
 
Create My Resume
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How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Representative Resume
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Customer Representative Resume
Customer Representative Resume
Customer Representative Resume
Customer Representative Resume
Customer Representative Resume
Customer Representative Resume
Customer Representative Resume

Customer Representative Resume Format And Sections

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1. Add Contact Information To Your Customer Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Representative Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Check More About Customer Representative Education
Majors
Business
30.9%
General Studies
6.4%
Psychology
6.2%
Criminal Justice
6.0%
Show More

Customer Representative Resume Relevant Education Example #1

Certificate In Nursing 2011 - 2012

Excelsior College Albany, NY

Customer Representative Resume Relevant Education Example #2

Some College Courses In Nursing 2016 - 2018

Kent State University Kent, OH

3

3. Next, Create A Customer Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Representative Skills For Resume

  • Phone Calls Skills

    Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

  • Windows Skills

    Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Product Knowledge Skills

    Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Customer Interaction Skills

    Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Top Skills for a Customer Representative

Source: Zippia.com
  • Phone Calls, 16.3%
  • Windows, 10.6%
  • Technical Support, 8.4%
  • Product Knowledge, 4.4%
  • Other Skills, 60.3%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Customer Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Customer Sales Representative
Xerox
  • Educated clients about Medicare Advantage plans with complete satisfaction.
  • Managed a group of 6 colleagues in the daily processing of claims for VA Medicaid program.
  • Guided customers through purchase decision and activation of Cox Communications product offerings.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
  • Answered incoming sales calls in a call center concerning TV, cable, and internet services.
Work History Example # 2
Customer Representative
Alorica
  • Supplied customers with written responses and information and followed up on customer communications.
  • Assisted customers with paying bills, software issues, and hardware issues in the Telecommunications field.
  • Responded to over 60 telephone inquiries per day regarding telecommunications products.
  • Interacted with Sprint Customers troubleshooting to resolve issues regarding Sprint Cell-Phones and Network Access Devices
  • Assisted in technical support for internet services.
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5. Highlight Your Customer Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer representative resume:

  1. Certified Pharmacy Technician (CPhT)
  2. International Accredited Business Accountant (IABA)
  3. Certified Planning Engineer (CPE)

More Certifications For Customer Representative
6

6. Finally, Add a Customer Representative Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. Pearson Jobs (416)
  2. Merck Jobs (259)
  3. UPS Jobs (196)
  4. State Farm Insurance Agency Jobs (126)
  5. Hewlett Packard Enterprise Jobs (126)

Common Customer Representative Resume Skills

  • Phone Calls
  • Windows
  • Technical Support
  • Product Knowledge
  • Data Entry
  • Bank Secrecy Act
  • Patients
  • Customer Interaction
  • Branch Management
  • Customer Service
  • Credit Card
  • CRM
  • Customer Inquiries
  • Strong Customer Service
  • Troubleshoot
  • Inbound Calls
  • Outbound Calls
  • Customer Orders
  • Service Calls
  • Customer Satisfaction
  • Customer Support
  • Customer Feedback
  • Customer Complaints
  • Billing Issues
  • Payment Arrangements
  • Customer Problems
  • Customer Accounts
  • Customer Calls
  • Primary Care
  • Problem Resolution
  • PowerPoint
  • Customer Issues
  • Medicaid
  • Customer Care
  • Administrative Tasks
  • Technical Troubleshooting
  • Computer System
  • Telephone Calls
  • Technical Issues
  • Quality Standards
  • Medicare
  • Customer Relations
  • Customer Retention
  • Commercial Banking
  • Customer Loyalty
  • Quality Customer Service
  • HIPAA
  • Insurance Claims

Customer Representative Jobs

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Updated May 19, 2023