Average Customer Representative Salary
$29,000 yearly
$10.36 hourly
Updated July 28, 2021
$23,000
10 %
$29,000
Median
$37,000
90 %
Did you know that the average customer representative makes $29,308 per year? That's valued at $14.09 per hour! The range surrounding that average can vary between $23,000 and $37,000, meaning customer representatives have the opportunity to earn more once they move past entry-level roles. Most customer representatives find a job with retail and finance companies, while others work for telecommunication, manufacturing, and transportation companies to make more money. Those aren't the only places you can earn a higher paycheck. Alaska, Washington and North Carolina are the top states in the U.S. to pay customer representatives the highest salaries.

Average Customer Representative Salary By State

The darker areas on the map show where customer representatives earn the highest salaries across all 50 states.

Average Salary

Customer Representative average salary by State

StateascdescAvg. salaryascdescHourly rateascdesc
Alabama
Alabama
$23,934
$23,934
$11.51
$11.51
Alaska
Alaska
$41,107
$41,107
$19.76
$19.76
Arizona
Arizona
$27,394
$27,394
$13.17
$13.17
Arkansas
Arkansas
$28,006
$28,006
$13.46
$13.46
California
California
$33,664
$33,664
$16.18
$16.18
Colorado
Colorado
$29,124
$29,124
$14.00
$14.00
Connecticut
Connecticut
$33,385
$33,385
$16.05
$16.05
Delaware
Delaware
$33,505
$33,505
$16.11
$16.11
District of Columbia
District of Columbia
$41,449
$41,449
$19.93
$19.93
Florida
Florida
$28,069
$28,069
$13.49
$13.49
Georgia
Georgia
$26,352
$26,352
$12.67
$12.67
Hawaii
Hawaii
$30,849
$30,849
$14.83
$14.83
Idaho
Idaho
$28,169
$28,169
$13.54
$13.54
Illinois
Illinois
$30,506
$30,506
$14.67
$14.67
Indiana
Indiana
$28,483
$28,483
$13.69
$13.69
Iowa
Iowa
$29,811
$29,811
$14.33
$14.33
Kansas
Kansas
$29,295
$29,295
$14.08
$14.08
Kentucky
Kentucky
$27,329
$27,329
$13.14
$13.14
Louisiana
Louisiana
$26,644
$26,644
$12.81
$12.81
Maine
Maine
$26,270
$26,270
$12.63
$12.63
Maryland
Maryland
$26,861
$26,861
$12.91
$12.91
Massachusetts
Massachusetts
$28,839
$28,839
$13.86
$13.86
Michigan
Michigan
$27,634
$27,634
$13.29
$13.29
Minnesota
Minnesota
$31,404
$31,404
$15.10
$15.10
Mississippi
Mississippi
$24,484
$24,484
$11.77
$11.77
Missouri
Missouri
$29,242
$29,242
$14.06
$14.06
Montana
Montana
$28,412
$28,412
$13.66
$13.66
Nebraska
Nebraska
$29,478
$29,478
$14.17
$14.17
Nevada
Nevada
$25,307
$25,307
$12.17
$12.17
New Hampshire
New Hampshire
$28,275
$28,275
$13.59
$13.59
New Jersey
New Jersey
$31,032
$31,032
$14.92
$14.92
New Mexico
New Mexico
$26,057
$26,057
$12.53
$12.53
New York
New York
$28,632
$28,632
$13.77
$13.77
North Carolina
North Carolina
$34,610
$34,610
$16.64
$16.64
North Dakota
North Dakota
$29,651
$29,651
$14.26
$14.26
Ohio
Ohio
$29,447
$29,447
$14.16
$14.16
Oklahoma
Oklahoma
$28,538
$28,538
$13.72
$13.72
Oregon
Oregon
$29,803
$29,803
$14.33
$14.33
Pennsylvania
Pennsylvania
$29,583
$29,583
$14.22
$14.22
Rhode Island
Rhode Island
$28,376
$28,376
$13.64
$13.64
South Carolina
South Carolina
$27,062
$27,062
$13.01
$13.01
South Dakota
South Dakota
$28,428
$28,428
$13.67
$13.67
Tennessee
Tennessee
$26,158
$26,158
$12.58
$12.58
Texas
Texas
$27,913
$27,913
$13.42
$13.42
Utah
Utah
$27,041
$27,041
$13.00
$13.00
Vermont
Vermont
$25,532
$25,532
$12.28
$12.28
Virginia
Virginia
$31,517
$31,517
$15.15
$15.15
Washington
Washington
$36,335
$36,335
$17.47
$17.47
West Virginia
West Virginia
$25,588
$25,588
$12.30
$12.30
Wisconsin
Wisconsin
$28,023
$28,023
$13.47
$13.47
Wyoming
Wyoming
$28,025
$28,025
$13.47
$13.47

Highest Paying Cities For Customer Representative

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Washington, DC
Washington, DC
$41,481
$41,481
$19.94
$19.94
San Francisco, CA
San Francisco, CA
$35,271
$35,271
$16.96
$16.96
Saint Paul, MN
Saint Paul, MN
$31,404
$31,404
$15.10
$15.10
Chicago, IL
Chicago, IL
$30,588
$30,588
$14.71
$14.71
Albany, OR
Albany, OR
$29,981
$29,981
$14.41
$14.41
West Des Moines, IA
West Des Moines, IA
$29,691
$29,691
$14.27
$14.27

The largest raises come from changing jobs.

See what's out there.

Average Customer Representative Salary Over Time

Compare salaries for individual cities or states with the national average.

Location

    How Much Do Customer Representatives Make In Different Industries?

    The salary for a customer representative can vary depending on what industry the job is in. The highest salaries for customer representatives tend to be found in telecommunication, manufacturing, and transportation companies. In fact, customer representatives can make a yearly salary of $31,612 while working for telecommunication companies.
    IndustryAvg. SalaryRange
    1. Telecommunication
    $31,612
    $25k
    $33k
    2. Manufacturing
    $30,771
    $25k
    $33k
    3. Transportation
    $30,197
    $25k
    $33k
    4. Health Care
    $30,146
    $25k
    $33k
    5. Finance
    $29,706
    $25k
    $33k
    6. Professional
    $28,773
    $25k
    $33k

    High Paying Customer Representative Jobs

    Average JOB Salary by Field

    Customer Service Trainer

    Avg. salary: $29,721

    A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
    177,680 Customer Service Trainer Jobs
    Customer Service Expert

    Avg. salary: $118,245

    A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
    170,758 Customer Service Expert Jobs
    Customer Care Professional

    Avg. salary: $33,459

    A customer care professional is in charge of assisting clients with their needs, ensuring efficiency and client satisfaction. They typically manage calls and correspondence where they respond to inquiries, provide technical support, address concerns, and resolve issues promptly and efficiently. They may also offer products or services, process payments or refunds, and enroll clients in company services. Furthermore, as a customer care professional, it is essential to maintain records of all transactions, reporting to managers should there be any complicated issues.
    196,675 Customer Care Professional Jobs
    Customer Agent

    Avg. salary: $30,667

    A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
    164,551 Customer Agent Jobs
    Customer Service Agent

    Avg. salary: $26,933

    Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.
    187,210 Customer Service Agent Jobs
    International Customer Service Representative

    Avg. salary: $44,711

    An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
    137,428 International Customer Service Representative Jobs

    Customer Representative Salaries By Years Of Experience

    The salary for a customer representative can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Customer Representatives The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like Hewlett-Packard and BMO Capital Markets as they offer the highest salaries for customer representatives.
    Company

    Recently Added Customer Representative Salaries

    Location
    CompanyascdescJobascdescLocationascdescDate AddedascdescSalaryascdesc
    Virtual Customer Experience Representative (Repair)
    Virtual Customer Experience Representative (Repair)
    Hope, IN
    Hope, IN
    06/30/2021
    06/30/2021
    $31,305
    $31,305
    06/30/2021
    Virtual Customer Experience Representative (Repair)
    Virtual Customer Experience Representative (Repair)
    Bowne, MI
    Bowne, MI
    06/30/2021
    06/30/2021
    $31,305
    $31,305
    06/30/2021
    Customer Experience Representative
    Customer Experience Representative
    Shreveport, LA
    Shreveport, LA
    06/30/2021
    06/30/2021
    $31,222
    $31,222
    06/30/2021
    Virtual Customer Experience Representative (Repair)
    Virtual Customer Experience Representative (Repair)
    Pope, MS
    Pope, MS
    06/30/2021
    06/30/2021
    $31,305
    $31,305
    06/30/2021
    Virtual Customer Experience Representative (Repair)
    Virtual Customer Experience Representative (Repair)
    Kane, IL
    Kane, IL
    06/30/2021
    06/30/2021
    $31,305
    $31,305
    06/30/2021
    Virtual Customer Experience Representative (Repair)
    Virtual Customer Experience Representative (Repair)
    Bono, AR
    Bono, AR
    06/30/2021
    06/30/2021
    $31,305
    $31,305
    06/30/2021
    Virtual Customer Experience Representative (Repair)
    Virtual Customer Experience Representative (Repair)
    Noma, FL
    Noma, FL
    06/30/2021
    06/30/2021
    $31,305
    $31,305
    06/30/2021
    Customer Experience Representative (Loyalty)-ST.
    Customer Experience Representative (Loyalty)-ST.
    River, MN
    River, MN
    06/30/2021
    06/30/2021
    $30,867
    $30,867
    06/30/2021
    Universal Customer Experience REP-Virtual
    Universal Customer Experience REP-Virtual
    Pine, AZ
    Pine, AZ
    06/30/2021
    06/30/2021
    $31,305
    $31,305
    06/30/2021
    Virtual Customer Experience Representative (Repair)
    Virtual Customer Experience Representative (Repair)
    Nunez, GA
    Nunez, GA
    06/30/2021
    06/30/2021
    $31,305
    $31,305
    06/30/2021

    Average Customer Representative Salary by Demographic

    Customer Representative Gender Pay Gap

    male-income
    Male Income
    $30,239
    female-income
    Female Income
    $29,703
    Median Customer Representative Income by Race
    Asian customer representatives have the highest average salary compared to other ethnicities. Black or african american customer representatives have the lowest average salary at $29,528.
    $32,000
    $31,000
    $30,000
    $29,000
    White
    Black or African American
    Asian
    Unknown
    Hispanic or Latino
    Ethnicityascdesc
    Salaryascdesc
    White$29,996
    Black or African American$29,528
    Asian$30,652
    Unknown$29,827
    Hispanic or Latino$29,854
    Average Customer Representative Salary by Education Level
    Customer representatives with a Masters degree earn more than those without, at $35,318 annually. With a Bachelors degree, customer representatives earn a median annual income of $33,384 compared to $30,603 for customer representatives with an Associate degree.
    $36,000
    $34,000
    $32,000
    $30,000
    $28,000
    High School Diploma or Less
    Some College/ Associate Degree
    Bachelor's Degree
    Master's Degree
    Educationascdesc
    Salaryascdesc
    High School Diploma or Less$29,703
    Some College/ Associate Degree$30,603
    Bachelor's Degree$33,384
    Master's Degree$35,318