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Customer representative skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Sally Hiott B.S. MBA, DBA
Customer representative example skills
Below we've compiled a list of the most critical customer representative skills. We ranked the top skills for customer representatives based on the percentage of resumes they appeared on. For example, 16.3% of customer representative resumes contained phone calls as a skill. Continue reading to find out what skills a customer representative needs to be successful in the workplace.

15 customer representative skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer representatives use phone calls:
  • Enhanced customer satisfaction and helped increased sales answering telephone calls and making the appropriate transfers to appropriate department.
  • Handled customer phone calls and prepared requisition statements while maintaining confidentiality of patient's personal information.

2. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer representatives use windows:
  • Collaborated on special projects with LAN department in testing of new LEC Interface and the Center's transition to Windows NT.
  • Advanced troubleshooting and support for VPN & Dial-up connectivity under various Windows operating systems, including NT, 2000& XP.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer representatives use technical support:
  • Provided technical support for State Farm policy holders and business partners while working on a developmental opportunity for Internet Support.
  • Addressed customer inquiries, serving as informational resource, and directing calls to the appropriate administrative/technical support staff.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer representatives use product knowledge:
  • Resolved concerned customer issues, supported Customer Management Representatives with software and product knowledge, Monitored and coached to quality assurance
  • Accomplished by quickly developing rapport with all new customers and expert disease/product knowledge.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer representatives use data entry:
  • E-mail and telephone communications, extensive data entry, emphasis on professionalism, neutrality, and accurately transcribing given information.
  • Selected to audit tracers and identify data entry errors which helped reduce inaccuracies significantly.

6. Bank Secrecy Act

Here's how customer representatives use bank secrecy act:
  • Ensured regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Act, were adhered to.
  • Provide superior customer service while adhering to Bank Secrecy Act, AML, and OFAC regulations.

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7. Patients

Here's how customer representatives use patients:
  • Received insurance information from patients and providers, checked patient eligibility and keyed information into billing system to be filed.
  • Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs.

8. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customer representatives use customer interaction:
  • Provide support for service questions regarding Charter products and services identifying opportunities to generate sales during the customer interaction experience.
  • Document customer interactions with products/services, enter descriptive information online in order to provide history and track all issue resolutions.

9. Branch Management

Here's how customer representatives use branch management:
  • Acted as a soundboard for branch management.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer representatives use customer service:
  • Collaborated cross-functionally with Information Technology team as Subject Matter Expert, driving resolution on identified systems issues impacting customer service experience.
  • Provided superior customer service and work quality to agents while demonstrating attention to detail, flexibility and innovation in resolving problems.

11. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how customer representatives use credit card:
  • Resolved customer inquiries and provided excellent customer service while maintaining credit card accounts.
  • Provided detailed responses to customer concerns regarding credit card transactions including company policies.

12. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer representatives use crm:
  • Worked in customer service department entering information into customer relationship management (CRM).
  • Conveyed detailed metrics and statistics through CRM database system management to relevant stakeholders.

13. Customer Inquiries

Here's how customer representatives use customer inquiries:
  • Compiled, organized, and monitored weekly call reports and incoming correspondence; addressed customer inquiries regarding billing and contractual problems.
  • Provided prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service standards.

14. Strong Customer Service

Here's how customer representatives use strong customer service:
  • Provided strong customer service analysis and referred calls to the appropriate contact.
  • Exemplified strong customer service skills Took daily customer calls inquiring billing issues and gas usage Explained technical issues and helped resolve them

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer representatives use troubleshoot:
  • Communicated with customers and publishers to troubleshoot online access issues.
  • Provided troubleshoot for failed components.
top-skills

What skills help Customer Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer representative skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about customer representative

List of customer representative skills to add to your resume

Customer representative skills

The most important skills for a customer representative resume and required skills for a customer representative to have include:

  • Phone Calls
  • Windows
  • Technical Support
  • Product Knowledge
  • Data Entry
  • Bank Secrecy Act
  • Patients
  • Customer Interaction
  • Branch Management
  • Customer Service
  • Credit Card
  • CRM
  • Customer Inquiries
  • Strong Customer Service
  • Troubleshoot
  • Inbound Calls
  • Outbound Calls
  • Customer Orders
  • Service Calls
  • Customer Satisfaction
  • Customer Support
  • Customer Feedback
  • Customer Complaints
  • Billing Issues
  • Payment Arrangements
  • Customer Problems
  • Customer Accounts
  • Customer Calls
  • Primary Care
  • Problem Resolution
  • PowerPoint
  • Customer Issues
  • Medicaid
  • Customer Care
  • Administrative Tasks
  • Technical Troubleshooting
  • Computer System
  • Telephone Calls
  • Technical Issues
  • Quality Standards
  • Medicare
  • Customer Relations
  • Customer Retention
  • Commercial Banking
  • Customer Loyalty
  • Quality Customer Service
  • HIPAA
  • Insurance Claims

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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