Top Customer Representative Skills

Below we've compiled a list of the most important skills for a Customer Representative. We ranked the top skills based on the percentage of Customer Representative resumes they appeared on. For example, 15.7% of Customer Representative resumes contained Customer Service as a skill. Let's find out what skills a Customer Representative actually needs in order to be successful in the workplace.

The six most common skills found on Customer Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Representative jobs:
  • Collaborated cross-functionally with Information Technology team as Subject Matter Expert, driving resolution on identified systems issues impacting customer service experience.
  • Provided superior customer service and work quality to agents while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Provided bank services and product support to customers in a call center environment ensuring superior customer service and satisfaction.
  • Liaised with regional customer service Inquire Center to investigate issues concerning medical benefits, coverage eligibility and service compliance.
  • Interacted with store managers and customer service representatives from various distribution centers regarding overages and shortages in their orders.
  • Provided a positive customer experience by giving high quality, consultative customer service support to new and existing customer.
  • Ensured successful resolution of escalated service issues via implementation of formalized internal customer service protocols incorporating service checkpoints.
  • Build strategic alliances with customer service representatives that resulted in increasing their performance quality in customer service satisfaction.
  • Dedicated Customer Service Representative Support of fulfilling management staffing for Sunday and 2nd shift Staffing needs.
  • Received several customer service awards and nominated by internal and external customers for outstanding follow-through efforts.
  • Processed business partner third party software contract requests which resulted in significant improvement customer service.
  • Managed inbound troubleshooting calls for Wayne Dalton products while exuding excellent and proficient customer service.
  • Recognized for exemplary customer service and high productivity stats based on customer service responses.
  • Provided customer service to cardholders with sensitive needs; prepared and mailed confidential documents.
  • Maintained positive customer service at all times, referring unresolved issues to appropriate supervisor.
  • Define strategy and business plan for customer service representatives and senior customer service representative.
  • Provided excellent customer service to incoming callers while simultaneously navigating the computer database.
  • Receive multiple reviews acknowledging my level of dedication to excellent customer service.
  • Provided top-tier customer service and ensured product effectiveness and customer loyalty.
  • Provide excellent customer service while assisting customers with natural gas service.

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2. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Representative jobs:
  • Handled customer phone calls and prepared requisition statements while maintaining confidentiality of patient's personal information.
  • General administrative duties including answering and making phone calls regarding customer needs and concerns
  • Provided administrative support Processed customer payments Answered and directed phone calls
  • Answer phone calls from customer members in reference to their dental and vision insurance coverage and from dental and vision providers.
  • Answered phone calls, placed orders for merchandise, provided customer service to clients with order issues, filed order form.
  • Answered incoming phone calls regarding tuxedo rental measurements, to calculate sizes for rental, this would reserve rental for customer.
  • Answered incoming phone calls assisting customers with new orders, exchanges, returns and other inquiries using the in- house system.
  • Handled all shipping and receiving, filed paper work, answered all phone calls, and all other standard clerical duties.
  • Front desk duties, answering the phone calls, taking payment and helping customers over the phone and also in the office
  • Job Duties: Answer phone calls from customers and assist them with any concerns with their phones or billing statements.
  • Handled 75-100 inbound phone calls daily and responded to e-mails from consultants and customers regarding product problems and order resolutions.
  • Address Customer Relation Issues Take Inbound and outbound phone calls Set Up Interviews Manual Work Typing Activate Accounts Maintain Positive Attitude
  • Involved in helping Key Clients, answering phone calls and emails as well as working with the Key Management.
  • Take and receive phone calls to assist customers on questions relating to issues with suspended or revoked driving licenses.
  • Managed and resolved any inconvenience related to traveler's experience through the exchange of emails and phone calls.
  • Answer all phone calls with a welcoming tone - Welcoming customers with a positive attitude - Inventory and orders
  • Act as primary point of contact managing inbound and outbound prospect phone calls coming into our E-Commerce department.
  • Maintained daily production standard, including phone calls and appointments per hour, to meet established collection goals.
  • Answer taxpayer's phone calls regarding their personal federal tax account for both English and Spanish speaking clients.
  • Answer phone calls and make appointments to service the needs of each customer on a timely matter.

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3. Data Entry

high Demand
Here's how Data Entry is used in Customer Representative jobs:
  • Managed office communications including reviewing incoming correspondence, answering telephone inquiries, data entry and disseminating information to fellows and staff.
  • E-mail and telephone communications, extensive data entry, emphasis on professionalism, neutrality, and accurately transcribing given information.
  • Selected to audit tracers and identify data entry errors which helped reduce inaccuracies significantly.
  • Research and correct data entry reports containing errors relating to student loan consolidation applications.
  • Filed all pertinent documentation, performed data entry together with other clerical functions.
  • Performed accurately all data entry functions to reflect customers' activity.
  • Performed administrative duties, including data entry and document preparation.
  • Provided Data Entry assistance into an internal corporate database.
  • Completed data entry for customer collection accounts.
  • Cash handling-Data Entry-Disburse loans-Provide great customer service-File paperwork
  • Answer phone, data entry, collections, filing, faxing, emailing, scheduling customers, routing technicians, daily deposits
  • Assisted in dispute resolution, lowering APR, sales, address changes, ensured customer satisfaction, data entry, inbound/outbound phones
  • Performed a wide variety of administrative and clerical duties such as helping with billing issues, faxing, and data entry.
  • Input orders into database for product shipping and receiving utilizing my attention to detail to ensure correct data entry.
  • Offer upgrades for shipments, communicate via email using Microsoft Outlook, data entry in Microsoft Excel, etc.
  • Received incoming Software Support calls via phone and printer; Data entry; Constant interaction with Software Support Analysts.
  • Preformed data entry strategies and entered reports into system of the products that were to be return to customers.
  • Administered written tests and acted on duties, which including cash handling, data entry, and issue resolution.
  • Performed invoice data entry, managed and maintained office service duties consisting of filling, copying & faxing.
  • Integrated the UNOVEN business at exchange terminals which created heavy data entry, accuracy and meeting a deadline.

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4. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Representative jobs:
  • Provide customer support service for scheduling, confirmations, system balancing, invoicing customer accounts and overall customer solutions.
  • Researched customer accounts and accurately explained or resolved any billing concerns on accounts that were fully or partially unpaid.
  • Created and uncovered sales opportunities in both new and existing customer accounts through well-planned demand generation efforts.
  • Screened accurate customer accounts and comprehensive profile that allowed for easy manageability and access as needed.
  • Managed customer accounts resulting in increased product sales and greater awareness of company products.
  • Communicated and verified customer accounts as well as maintain customer satisfaction.
  • Opened and maintained customer accounts by updating and recording account information.
  • Managed customer accounts and records by recording and updating account information.
  • Reduce delinquency on customer accounts and perform retention activities as needed.
  • Processed customer requests and credits/adjustments to customer accounts, when applicable.
  • Administer customer accounts and assist customers' with detailed account information
  • Accessed customer accounts with computer system to identify weekly orders.
  • Managed, updated customer accounts and maintained vital information.
  • Prepared daily annotations on the activity of customer accounts.
  • Processed monetary and non-monetary adjustments to Customer accounts.
  • Maintained customer accounts on a custom-built-Windows-based system.
  • Offer competitive information to retain customer accounts.
  • Helped accounting reconcile customer accounts, inventory.
  • Managed and invoiced individual customer accounts.
  • Monitored customer accounts to ensure resolution.

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5. Technical Support

high Demand
Here's how Technical Support is used in Customer Representative jobs:
  • Addressed customer inquiries, serving as informational resource, and directing calls to the appropriate administrative/technical support staff.
  • Participated in faucet installation and repair courses enhancing overall knowledge of Delta products and technical support services.
  • Provided outstanding technical support for wireless customers insuring that their communications needs and services were met.
  • Created courses and materials now utilized by other Departmental Instructors Technical Support Technician/Escalation Technician.
  • Provided quality technical support service through one-call resolution to establish a long-term customer relation.
  • Supported outside territory sales people with technical support for availability and pricing of product.
  • Authorized and scheduled customer appointments for technical call outs with technical support office.
  • Contacted consumers about purchasing technical support contracts from Cisco Systems.
  • Advanced trouble-shooting by providing technical support as needed.
  • Managed and instructed newly hired Technical Support Technicians.
  • Provided technical support for personal finance management software.
  • Provided employee-side technical support for complex trouble-shooting.
  • Provided second level technical support for customers.
  • Provide technical support for security systems.
  • Partnered closely with several internal departments such as billing, credit collections, technical support, and other entities as required.
  • Provided customer services through billing transactions, explanations, basic technical support of equipment, and entertainment consultation of service packages.
  • Answered calls in a call center, Billing, Technical Support, Sales, and computer skills on a daily basis.
  • Answered inbound calls, assisted customers with account information, placed orders and quotes and assisted customers with technical support.
  • Provided technical support in accessing online banking for multiple browsers including IE, Mozilla Firefox, Safari, and Google Chrome
  • Provided technical support for the users of TRANSYT IV, a transportation mapping, routing, and analysis system.

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6. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Customer Representative jobs:
  • Provided detailed responses to customer concerns regarding credit card transactions including company policies.
  • Review offers from other credit card processors to ensure merchant is receiving the best value for processing credit card transactions.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy..
  • Enter new trucks into NetSuite as well as process credit card transactions for dispatched loads.
  • Performed cash, checks, debit and credit card transactions and electronic payments.
  • Collected payment through cash register, both cash and credit card transactions.
  • Executed money handling through cash and credit card transactions.
  • Instructed customers on cellular programming, usage, outage information, technical suppoert, and processed credit card transactions.
  • Collect checks and coupons from customers and receive signatures with necessary verification of Id form for credit card transactions.
  • Greeted customers and assisted them with any questions Handled cash and credit card transactions efficiently
  • Collected cash and credit card transactions Interviewed, and trained new employees

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7. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Representative jobs:
  • Handle and resolve customer complaints, independently with minimal management involvement while enforcing the company polices without alienating the customer.
  • Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
  • Investigated and resolved customer complaints about unknown credit or potential fraudulent activity on account.
  • Resolve customer complaints when necessary and answer customer questions regarding policies and procedures.
  • Answered incoming customer complaints and directed phone calls to appropriate resolution specialist.
  • Provide assistance to ameliorate customer complaints regarding product condition upon delivery.
  • Resolved patient/customer complaints by identifying problems and coordinating appropriate corrective action.
  • Guaranteed a positive customer service experience and effectively resolved customer complaints.
  • Communicate closely with all customers and provide solutions to customer complaints.
  • Resolved all customer complaints and communicated with supervisors when necessary.
  • Investigated and satisfied customer complaints on abnormal consumption of electricity.
  • Investigate and resolve written customer complaints and regulatory inquiries.
  • Handled customer complaints and liaison between district manager and customers
  • Resolved customer complaints according to company policies and guidelines.
  • Resolved customer complaints via transit customer tracking system.
  • Resolve customer complaints and problems efficiently and accurately.
  • Cultivated strong customer relationships by problem-solving customer complaints.
  • Resolved customer complaints and provided any necessary support.
  • Handled and resolved escalated customer complaints with solutions.
  • Investigated customer complaints and provided issue resolution.

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8. Billing Questions

high Demand
Here's how Billing Questions is used in Customer Representative jobs:
  • Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
  • Answered and explained billing questions/concerns.
  • Received calls from customers regarding their account, whether it being billing questions, making a payment, troubleshooting, etc.
  • Answer incoming calls from clients, assist with billing questions, help clients build their business from start to finish.
  • File claims, take payments, transfer calls, filed the Newly Acquired Car reports, and answered billing questions.
  • Assisted agent relationships with customers by taking messages, answering billing questions, and taking information for new vehicles.
  • Assist customers with changes with promotions, billing questions, troubleshooting small technical issues, scheduling installs and cancellations.
  • Handle incoming calls and assist customers with banking product and billing questions, as well as status orders.
  • Take customer phone calls, answering contract and billing questions, advise customers of terms and conditions.
  • Back to back calls, Customer Service, Technical Support, Billing Questions, General Insurance Questions.
  • Set up new service for existing and new customers, resolved customer billing questions and complaints.
  • Answer any questions or problems they have with selling, billing questions or system issues.
  • Assisted customers with their billing questions in different departments and sold products for the company.
  • Described products to customers and accurately explain details of their bills and billing questions.
  • Address various issues such as billing questions, issuing credits, re bills.
  • Assisted customers with any billing questions, turn on or turn off orders.
  • Answer General Billing questions, and process customer requested upgrades/downgrades of services.
  • Answered billing questions for the district offices which required detailed research.
  • Introduced sales, handled customer complaints for service and billing questions.
  • Manage customer's accounts and help with any billing questions.

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9. Outbound Calls

high Demand
Here's how Outbound Calls is used in Customer Representative jobs:
  • Balanced time between inbound and initiating outbound calls while maintaining customer service level requirements, including availability to customers.
  • Monitored new and seasoned representatives outbound calls, provided feedback on monitors and provided mentor support.
  • Resolution-based customer service to include outbound calls to conduct research and timely updates.
  • Handled highly escalated mortgage related inbound and outbound calls regarding escrow accounts.
  • Performed outbound calls to develop profitable business with customers.
  • Displayed exceptional communication skills when answering inbound calls and making outbound calls to potential customers in an effective and timely manner.
  • Provide high quality customer service by receiving inbound and outbound calls relating to credit and debit card fraud and dispute claims.
  • Assisted in taking inbound calls and outbound calls to assist customers in there quality of the product or help with the accounts
  • Job Description: I take incoming and make outbound calls to customers with comments/concerns or who are in need of assistance.
  • Assisted consumers with various products in the form of answering inbound calls, email correspondence with the client and outbound calls.
  • Make outbound calls to students to give them scholarships, and make sure that their still interested in perspective schools.
  • Respond to in/outbound calls, resolve escalated customer related inquires and requests, supported the development and management of Triage Team
  • Handle inbound and outbound calls from customers assisting in making payments, set up arrangements, file insurance and disputes.
  • Make outbound calls on behalf of customers to sell their products or services, and take inbound calls from customers.
  • Processed incoming and outbound calls, letter, emails, and faxes from Insurance Carriers and customers.
  • Provided customer service by answering inbound calls, making outbound calls to customers and responding to emails.
  • Make outbound calls to vendors and customers regarding shipments and delivery of equipment to our customers.
  • Initiate outbound calls to customers to ensure that issues are resolved and to ensure customer satisfaction.
  • Place outbound calls for various Capital One sales initiatives while tracking ways to improve upcoming campaigns.
  • Make outbound calls to clients regarding there insurance, contact clients to remind them of appointments,

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10. Internet

high Demand
Here's how Internet is used in Customer Representative jobs:
  • Provided technical support for State Farm policy holders and business partners while working on a developmental opportunity for Internet Support.
  • Maintained efficiency in financial transactions; assisted consumers with Internet services; advised consumers of banking products.
  • Assisted customers by setting accepting payments and setting up payment arrangements on customer cable/phone/internet accounts.
  • Field tested beta internet based computer aided telephone and web interviewing software.
  • Access electronic/internet cataloging systems to look up inventory information and availability.
  • Received inbound calls to assist customers in troubleshooting their internet connectivity.
  • Research tracking information requested using specific mainframe systems selected internet websites.
  • Provided technical assistance to both internet and cable television subscribers.
  • Coordinated and scheduled work with internet service providers.
  • Restored interrupted phone and internet services/Processed credit card payments
  • Answered inbound calls regarding internet/phone service.
  • Fielded consumer calls regarding all electronic banking systems which includes the First Line automated telephone banking and the Internet Banking systems.
  • Provide troubleshooting support for internet and telephone customer issues with information regarding current promotions, products, features, and services.
  • Handled incoming calls for local cable service provider to receive payments and service orders, and resolve cable/Internet problems over the phone
  • Provided technical telephone support for cable technicians with issues on the installation of software, internet modems, and cable converters.
  • Provided high quality customer service 24/7 concerning mobile phone, telephone, television satellite and Internet care throughout the country.
  • Resolve escalated issue, such as customer's phone usage, internet service, phone reception, and voided transactions.
  • Utilized multiple databases, phones, internet, and email for data entry, filing, and follow up.
  • Cox provides TV, Internet, Digital Telephone, home security and tech solutions services for its residential customers.
  • Assisted customers with getting on the internet; informed them on how to do a check via phone.

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11. New Accounts

high Demand
Here's how New Accounts is used in Customer Representative jobs:
  • Received 2006 Spirit Award for delivering quality customer service, operational excellence and consistency in opening new accounts.
  • Expedited communication to various external departments and opened new accounts while correcting errors on existing accounts.
  • Supported sales representatives in opening new accounts and upgrading existing service.
  • Helped sales representatives opening new accounts and updating existing accounts.
  • Opened new accounts within designated territory.
  • Meet and greet customers, cashier, stocking, inventory, support sale reps in opening new accounts and upgrading existing service
  • Developed and nurtured new accounts, and provided ongoing service and support to existing clients, totaling over 200 individual accounts.
  • Create and utilize successful sales activities to acquire new accounts, bring more business and strengthen the relationship with current customers.
  • Open new accounts and perform routine maintenance on existing accounts, conducts loan interviews, accepts loan applications and loan closings.
  • Tracked the funding of new accounts, actively monitored outstanding trading, processed and managed exception issues as assigned.
  • Provide assistance to outside sales reps, opening of new accounts, maintaining and updating account information as needed.
  • Manage branch- open and close the branch, approve special transactions, open new accounts and supervise teller line.
  • Worked with corporate accounts on daily basis Support sales reps in opening new accounts and upgrading existing service.
  • Processed new accounts, loan applications, IRA forms, DMV registration, title transfers and refinancing submissions.
  • Assisted customers with deposits and withdraws, negotiable items, opening new accounts, and closing old accounts.
  • Organized weekly sales reports for the sales department to track product success and recruitment of new accounts.
  • Activated new accounts by visiting prospects on-site and utilizing knowledge of marketing specific products for assessed needs.
  • Performed routine account maintenance or transactions such as opening new accounts and completing the set-up process.
  • Opened new accounts, processed the paying and receiving of customer transactions according to established guidelines.
  • Route Sales with excellent job performance, managing existing accounts and inventory, developed new accounts.

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12. Customer Information

high Demand
Here's how Customer Information is used in Customer Representative jobs:
  • Responded for ongoing relationship with clients to maintain accurate and updated customer information as necessary to maintain accurate risk ratings.
  • Assisted in the collection of required loan documentation as well as processing and verification of customer information.
  • Utilized various spreadsheets, accounts payable, and receivable management system in referencing and entering customer information.
  • Recognized by Sales department for fast turn-around for opening accounts which ensured timely processing of customer information.
  • Complete and maintain required documentation, using appropriate computer applications to record and update customer information.
  • Used computer hardware/ software to locate customer information, review information, and document customer interactions.
  • Recommended potential products or services to management by collection customer information and analyzing customer needs.
  • Performed data entry of customer information and executed brokering requirements for US Customs review.
  • Entered customer information into computer system keeping confidentiality in mind at all times.
  • Used specific applications on computer to store customer information and fulfill orders.
  • Increased sales by preparing service reports by collecting and analyzing customer information.
  • Entered customer information into a database and answering customer telephone inquiries.
  • Elicit and record customer information and inquiries using a computerized system.
  • Entered customer information and maintained the accuracy of the customer database.
  • Manage customer relations, accumulate customer information and update customer database.
  • Gathered and verified all required customer information for safety purposes.
  • Process banking customer information on bank computer system for processing.
  • Demonstrated experience working with confidential and sensitive customer information.
  • Registered vehicle's and updated customer information in computer.
  • Gathered customer information and saved it into employers servers.

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13. High Volume

high Demand
Here's how High Volume is used in Customer Representative jobs:
  • Provided outstanding professional customer service in fast paced, high volume environment.
  • Demonstrated experience working in a high volume application environment.
  • Assessed the inquiries of a high volume of clientele that involved, but were not exclusive to, returns and exchanges.
  • Accepted high volume calls with different business and financial institutions to ensure the customer received the exact office products they required.
  • Answered a high volume of calls on a daily basis, took messages, or forwarded them to the appropriate staff
  • Provided High Volume full call center and help desk support for an MTA administered para transit service based in NYC.
  • Recorded claim details and provided policy information in high volume call center servicing nationwide State Farm agencies and their clients.
  • Process produce adjustments *Respond to inquiries via email & phone *Process product returns *High volume phone and email support *Product Replacement/Refunds/Exchanges
  • Respond to incoming calls in high volume call center environment from Capital One payment protection benefits for credit card.
  • Research and respond to a high volume of customer inquiries with up to 100 calls on average a day.
  • Assist the provider community in a high volume, fast paced inbound calls in a call center environment.
  • Assisted SCE&G from SCANA call center during high volume call season and during storm duty.
  • Directed shipping needs for high profile and high volume clients; confirmed shipments arrived within defined parameters.
  • Demonstrated the ability to enter data accurately and efficiently while handling a high volume of inbound calls.
  • Processed patient files and medical charts for high volume facility serving over 50+ patients per day.
  • Answered a high volume of calls assisting home and automobile owners with questions regarding insurance policies.
  • Inputted daily high volume data into the vendor portal administrative system within the Board of Education.
  • Serve as a liaison between route drivers and clients in a high volume call center.
  • Analyzed and authorized invoices and 110 enrollments for high volume programs with minimum error rates.
  • Maintain case files and update information in a high volume, fast paced work environment.

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14. Customer Calls

high Demand
Here's how Customer Calls is used in Customer Representative jobs:
  • Processed escalated customer calls and agents to ensure low customer effort and customer satisfaction with loan services provided.
  • Handled customer calls and entered service data into customer database and relayed necessary information to service engineers.
  • Coordinated and managed customer calls to ensure consistent and quality implementation of services and contracted work.
  • Provided quality audits and provided feedback to representative Solved problems and multitask while handling customer calls.
  • Handled customer calls/inquiries ensuring the highest level of professionalism and integrity.
  • Managed customer calls effectively and efficiently in a high-volume environment.
  • Gathered information, researches/resolves inquiries and log customer calls.
  • Answered incoming customer calls and entered orders into computer.
  • Processed customer calls and complaints efficiently and skillfully.
  • Handle inbound and outbound customer calls in reference to billing, handset issues, equipment upgrades for new and used handsets.
  • Addressed customer calls for product service, interruptions, billing complaints, pricing, changes in service and discontinuance.
  • Subject matter expert on customer calls and questions requiring expertise in products, employee relations and general corporate issues.
  • Follow up on customer calls to DirecTV customer service and resolve any issue or concern that was left unattended
  • Answered incoming customer calls; assisted customers with completion of product orders and with basic customer service issues.
  • Responded to over 70 customer calls per day, managing resolution of billing inquires to full customer satisfaction.
  • Answer customer calls, take payments, make payment arrangements, assist customer with starting or stopping electric service
  • Work with an automated call-handling system; logging customer calls, contacting and dispatching appropriate engineers.
  • Handle all customer calls, despite degree of difficulty, in a courteous and business-like fashion.
  • Handled Famous Footwear Rewards customer calls from start to finish, ensuring First Call Resolution.
  • Answered an average of two hundred customer calls in day through the call center queue.

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15. Customer Relations

average Demand
Here's how Customer Relations is used in Customer Representative jobs:
  • Identified and clarified customer requirements to ensure precise manufacturing specification in support of positive, ongoing customer relations and future business.
  • Resolved customer issues through listening to customers concerns, empathizing and retaining customer relationship to diffuse escalated issues.
  • Develop ability to work in a fast paced atmosphere, maintained excellent customer relations and develop customer rapport.
  • Delivered training and coaching on Customer relationships and long-term account management for new and established team members.
  • Support and assist Sales and CTS Representatives with technical issues and recommendations and foster positive customer relationships.
  • Achieved goals included transaction quality, transaction efficiency, customer relations, customer education & teamwork.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site Customer Relations Representatives.
  • Received multiple excellence awards relating to developing customer relationships, project management, and corporate leadership.
  • Promoted from Claims Customer Development Representative to Business Development Executive do to outstanding customer relationship.
  • Establish and solidify customer relationships by providing legendary customer service based on guiding principles.
  • Encourage teamwork while focusing on building and maintaining positive internal and external customer relationships.
  • Traveled both in the US and internationally determining customer needs and maintaining customer relations.
  • Established and maintained positive customer relations through professional and effective resolution of customer inquiries.
  • Developed high customer relationships with company and earned reputation for exceeding company goals.
  • Applied consultative skills regarding our services/pricing and competitors' to maintain customer relationship.
  • Represented the company in a positive light and maintained excellent customer relations.
  • Generated additional revenues by leveraging customer relationships and building strong referral base.
  • Leveraged a customer relationship management system to document and prioritize sales opportunities.
  • Fostered customer relationship by constantly providing product updates through weekly customer visits.
  • Merchandised product and built customer relationships by servicing all accounts timely.

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16. Troubleshoot

average Demand
Here's how Troubleshoot is used in Customer Representative jobs:
  • Assisted customers with issues involving website troubleshooting, auto insurance regulations and requirements using relevant reference material.
  • Provided telephone support to customers, demonstrating sensitive communications skills in identifying, troubleshooting and resolving problems.
  • Assisted customers with prescription benefits, investigated claims, troubleshooting, prepared orders for medications.
  • Provided customers with Network Troubleshooting to provide resolution to technical issues that customer was exercising.
  • Experienced in troubleshooting all telephone problems and, responsible for logging service tickets for priority customers
  • Provide solutions to customer issues by researching accounts and troubleshooting with internal offices for resolutions.
  • Provided advanced troubleshooting procedures for hundreds of cellular devices of different makes and models.
  • Help users to navigate various applications and troubleshoot technical problems with internal computer programs.
  • Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
  • Resolved network issues through troubleshooting procedure and installation of wired/wireless modems and routers.
  • Utilize discretionary judgment when faced with difficult situations while investigating and troubleshooting issues.
  • Provide basic product troubleshooting and technical assistance Update and document information in database.
  • Handle billing inquires and sales-Troubleshooting device-Provide excellent customer services and resolve all needs
  • Tracked document discrepancy issues which required troubleshooting and communicating effectively with customers:
  • Enhanced productivity providing high caliber training to new employees involving troubleshooting techniques.
  • Performed troubleshooting tasks with customers to determine repair needs and final resolution.
  • Provide advanced troubleshooting for navigation systems for all General Motors vehicles.
  • Assisted customers with account information, financial software and technical troubleshooting.
  • Communicated with customers and publishers to troubleshoot online access issues.
  • Executed customer requests for various request including troubleshooting and escalations.

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17. Customer Orders

average Demand
Here's how Customer Orders is used in Customer Representative jobs:
  • Ensured timely delivery of customer orders via communication with production schedulers, inspection, quality control and shipping personnel.
  • Process customer orders ensuring timely deliveries utilizing EDI requirements and verifying orders ship with correct pricing and discounts.
  • Provided world-class customer service while quickly and accurately entered customer orders while following call flow guidelines.
  • Maintained and communicated special events and product changes that affected customer orders and deliveries.
  • Activated and fulfilled customer orders for providing customer service for newly established accounts.
  • Placed customer orders via telephone/assist as needed with customer order changes and customer service
  • Manage a team of order clerks ensuring timely processing of emailed/faxed customer orders.
  • Reviewed, analyzed, and entered customer orders with exceptional precision and efficiency.
  • Handled customer orders and returns with professional attitude and retail expertise.
  • Coded and processed customer orders into billing and provisioning system.
  • Process customer orders within assigned limits and established guidelines.
  • Managed customer orders within a timely and orderly manner.
  • Coordinated customer orders with production and scheduling department.
  • Compiled detailed worksheets and specifications from customer orders.
  • Administer customer orders and accounting reports.
  • Prepared and submitted accurate customer orders.
  • Ensured accuracy of customer orders.
  • Tracked issues pertaining to customer orders; Resolve problems by clarifying the status of orders placed on-line or shipped.
  • Relay information to warehouse staff to ensure timely processing of customer orders from receiving the order to shipping.
  • Process customer orders in a timely and professional manner whether received via telephone, fax or mail.

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18. Sales Representatives

average Demand
Here's how Sales Representatives is used in Customer Representative jobs:
  • Support sales representatives by providing customer order history, sending quotes, processing orders, and providing information on product availability.
  • Coordinated with customers, sales representatives, and supporting departments and supervisors to remedy order issues and ensure continuous customer satisfaction.
  • Monitored customer service and sales representatives for quality, assisted other department personnel with administrative duties.
  • Trained and coached new customer service and sales representatives on corrective action measurements.
  • Trained other sales representatives on these accounts to ensure ongoing satisfactory customer relationships.
  • Provided support for company sales representatives in conjunction with physicians needs for medical product
  • Communicated with customers and sales representatives regarding sales orders and customer inquiries.
  • Conducted cold calling/email efforts to secure qualified first appointments for Sales Representatives.
  • Provided regular and specific coaching and positive feedback to sales representatives.
  • Served as liaison between Sales Representatives and manufacturers.
  • Coordinated training schedules for new counter sales representatives.
  • Reported customer concerns to senior management and sales representatives
  • Managed three territories covering 11 states of the western and central U.S., working as a team with outside sales representatives.
  • Collaborate with sales representatives to meet and exceed customers' service expectations, and develop solutions to ensure smooth material movement.
  • Selected Achievements and Awards Ranked number 32 out of 147 Sales Representatives at the end of third Quarter 2001.
  • Promoted to Manhattan District Sales Manager Responsible for Manhattan, Bronx, Brooklyn Responsible for 12 sales representatives
  • Assign rate review requests from Sales Representatives and merchants to the team to ensure timely resolution.
  • Ranked #2 in the Special Vaccines Growth Competition (out of nine sales representatives).
  • Worked in collaboration with Sales Representatives to provide customers with the highest level of customer service.
  • Selected Achievements and Awards Ranked number 10 out of 61 Sales Representatives for the year 2000.

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19. Insurance Companies

average Demand
Here's how Insurance Companies is used in Customer Representative jobs:
  • Completed estimates and supplements and supervise direct repair programs for major insurance companies while maintaining consistency with direct repair guidelines.
  • Handle calls to insurance companies verifying patients insurance and getting update authorizations.
  • Provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
  • Provide first response roadside assistance for the customers of the world's largest insurance companies and automobile manufacturers.
  • Receive payments from patients, insurance companies and hospitals and posting them to the appropriate accounts correctly.
  • Worked with agents and different insurance companies, finding the right plan and premium for the caller.
  • State Farm Insurance Companies is the largest mutual and property and casualty insurance firm in the world.
  • Placed calls to various insurance companies to verify insurance information and entered it into the system.
  • Take inbound calls for inspection of boilers to schedule appointments for insurance at AIG insurance companies.
  • Conducted sales on behalf of private clients (banks and insurance companies) through the telephone.
  • Look at policies from several insurance companies to find the best deal for the clients.
  • Resolved client questions and was the liaison between the clients and the insurance companies.
  • Facilitated client prescription refills between insurance companies, client medical offices, and pharmacies.
  • Created accounts for new customers and customers sent through insurance companies.
  • Created car and home insurance applications and submitted to insurance companies.
  • Answer phone, make calls to insurance companies and customers.
  • Represent patients to resolve issues between insurance companies and patients.
  • Faxed any needed paperwork to insurance companies or 3rd parties
  • Received calls from patients and insurance companies pertaining to billing
  • Corresponded between client & insurance companies regarding billing.

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20. Customer Interactions

average Demand
Here's how Customer Interactions is used in Customer Representative jobs:
  • Document customer interactions with products/services, enter descriptive information online in order to provide history and track all issue resolutions.
  • Maintained customer interactions and activities in Customer Relationship Management database.
  • Followed up with customer interactions to ensure client satisfaction.
  • Record keeping of customer interactions and transactions annually.
  • Acted with sensitivity in all customer interactions.
  • Maintain updated records of all customer interactions
  • Keep records of customer interactions and transactions, recording details of inquires complaints and comments, as well as actions taken.
  • Tracked customer interactions via Clarify and SharePoint to provide the data needed to make needed updates to incubated products.
  • Increased sales volume through account planning and one on one customer interactions by identifying and meeting customer needs.
  • Keep records of customer interactions transactions, recording details of inquiries, complaints, comments, actions taken.
  • Keep records of customer interactions or transactions, recording details of inquires, complaints, or comments.
  • Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken.
  • Provide world-class customer experience through customer interactions on email, phone and live chat.
  • Completed customer interactions; recording details of inquiries and complaints and/or comments.
  • Obatined records of customer interactions and transactions, recording details of inquiries, complaints, and comments.

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21. Sales Goals

average Demand
Here's how Sales Goals is used in Customer Representative jobs:
  • Recognized for effectively differentiating products from competition and achieving sales goals.
  • Lead staff training to increase productivity and attain sales goals while designing promotional materials and marketing campaigns to drive consumer traffic.
  • Exceeded monthly sales goals set forth consistently by utilizing company provided resources, tailoring each offer to clients' needs.
  • Interview, certify, and mentor counterparts including 6 current and 5+ former representatives to meet target sales goals.
  • Analyzed prescribing trend to formulate, implement, and measure progress towards sales goals and initiatives.
  • Helped to boost team morale for sales goals to maintain a top 10 performing team.
  • Provided a clear plan and monitored performance to assure sales goals were met or exceeded.
  • Exceeded yearly budget plan on average by 25% contributing to Western Operations sales goals.
  • Maintained high quality or CSAT scores and met sales goals simultaneously and consistently.
  • Meet or exceed defined sales goals and standards for business development performance.
  • Provided superior customer service and was responsible for maintaining sales goals.
  • Accomplished to be awarded for providing excellent customer service and sales goals
  • Completed sales goals set according to the required levels and standards.
  • Trained new team members and performed above monthly sales goals.
  • Utilize sales techniques to achieve and exceed monthly sales goals.
  • Maintained cash drawer, met and exceeded monthly sales goals.
  • Meet sales goals of prepaid Visa cards and tax filings.
  • Succeeded in making sales goals on a regular basis.
  • Adhered to departmental metrics and exceeded sales goals throughout.
  • Achieved sales goals through direct customer phone contact.

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22. Potential Customers

average Demand
Here's how Potential Customers is used in Customer Representative jobs:
  • Call potential customers into switching to different energy providers supported by their local utility company.
  • Attracted potential customers by answering product/service questions and providing additional information.
  • Provided potential customers with information regarding use of gas and electric.
  • Communicated benefits associated with services and products for potential customers.
  • Solicit new business for potential customers.
  • Introduced company to new potential customers.
  • Obtain individual information about potential customers.
  • Generated leads of potential customers.
  • Prepare special and standard proposals including, pricing quotations, terms of sales and transfer dates as requested by potential customers.
  • Establish rapport with current and potential customers, ask pertinent questions and interpret information in order to identify customer needs.
  • Acted as a first line of contact for current and potential customers who have questions about our products and services.
  • Attract potential customers by answering product and service questions and making appropriate recommendations to address each customer's unique needs.
  • Use proper sales talks and techniques in order to persuade potential customers to enroll in the different insurance programs.
  • Contacted consistent and potential customers to demonstrate products, explain product features and benefits, and solicit new orders.
  • Call customers and potential customers to see if any of our services or products could help them.
  • Contacted potential customers inside and outside the Michigan area to sell the advertised front line product.
  • Follow up with potential customers to offer bails bonds, insurance, and real estate.
  • Call Customers and potential customers to see if we could fit into their business plan.
  • Deliver sales talks in order to persuade potential customers to purchase a product.
  • Received calls from potential customers requesting a switch to AT&T services.

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23. Computer System

average Demand
Here's how Computer System is used in Customer Representative jobs:
  • Conducted interviews by telephone to gather facts pertaining to the claim and simultaneously entering information onto a computer system.
  • Answered appropriate questions and listened actively to identify specific questions or issues while documenting required information in computer systems.
  • Interpreted and documented data information on company computer system while working in a fast-paced call center environment.
  • Registered patrons for classes by entering personal information into the computer system and creating identification badges.
  • Resolved issues using various computer systems and databases related to customer inquiries.
  • Documented all call information into computer system and performed data entry.
  • Analyzed computer systems to decrease glitches and improve overall functionality.
  • Utilized unique computer systems to track customer transactions.
  • Recorded and logged repair appointments into computer system.
  • Scanned patients' personal documentation into computer system.
  • Navigated multiple computer systems verifying data.
  • Entered information accurately into computer systems.
  • Program settlements into computer system.
  • Maintain communications with federal and state agencies and maintaining documentation of claim status and client contact in computer system.
  • Operated an AS-400 Computer System entering material data for inventory control; selected material to fill customer's orders.
  • Answered phones, processed new orders online using company's computer system, handled customers' questions and complaints
  • Gained extensive knowledge of products and computer systems to assist with troubleshooting and resolving issues quickly and efficiently.
  • Use the company computer system to relay information to relevant departments to assist customer fraud and dispute claims.
  • Take incoming phone calls, enter data into computer system, schedule appointments, and evaluate mental emergencies.
  • Used multiple computer systems to handle calls, file new requests for service, and maintain tracking systems.

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24. Customer Questions

average Demand
Here's how Customer Questions is used in Customer Representative jobs:
  • Managed a wide variety of Customer inquiries using effective decision making to resolve Customer questions.
  • Resolved customer questions and complaints expediently and efficiently.
  • Answered customer questions regarding billing related issues.
  • Answered customer questions and updated account information.
  • Answer customer questions and resolve any dissatisfaction.
  • Served as a primary point of contact for both internal / external customer questions and concerns regarding Capacity Bidding Program.
  • Respond to customer questions via web chat and solve problems according to standardized procedures while maintaining a courteous manner.
  • Use appropriate computer applications to find answers to customer questions about available services, billing, service dates.
  • Helped customers place orders over the telephone; answered customer questions and resolved ordering and shipping issues.
  • Greeted guests, answered customer questions, made menu recommendations, and provided related customer service.
  • Provide answers to customer questions on products and distribution both in person and on the phone.
  • Answer customer questions, perform daily cleaning to insure a clean work and checkout area.
  • Answer all customer questions that they ask with the best knowledge that I have.
  • Provided customer service to incoming calls, promptly handled customer questions and complaints.
  • Answered customer questions and solved problems according to United Health Care standardized procedures.
  • Supervised team members, providing feedback and assistance regarding customer questions and concerns.
  • Answer customer questions about their calling plans, and made adjustments when necessary.
  • Answer All Of Customer Questions In A Proper Manner While Staying Scripted.
  • Answered incoming phone calls regarding customer questions and concerns about tuxedo rentals.
  • Handled customer questions, complaints, provided quotes, and purchase vehicles.

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25. Medicare

average Demand
Here's how Medicare is used in Customer Representative jobs:
  • Researched drug medication information for Medicare Part D plan participants.
  • Answered phones and performed customer service duties regarding Medicare related issues
  • Assisted Medicare recipients on securing affordable health insurance.
  • Helped customers understand the benefits under Medicare.
  • Indoctrinated Medicare patients regarding Medicare's guidelines.
  • Provide information about Medicare supplemental insurance.
  • Verified customer covered through Medicare.
  • Created and provided educational materials to team members to stay current on changes in Medicare procedures and USAA products.
  • Worked diligently as a liaison to set up payments & maintain accounts between Medicare, AHCCCS, etc.
  • Solved policy issues regarding membership, hospital, medical, dental, major medical and Medicare claims.
  • Assist current members with Medicare Part D questions, plan changes, and assistance with medications.
  • Placed calls to Medicare precipitants following up on their new Medicare plans answering any questions.
  • Worked closely with Medicare to help schedule appointments, and find doctors for members.
  • Assisted in taking incoming calls from Medicare D patients interested in changing their plans.
  • Verified the 02 saturation test was done in accordance with Medicare guidelines.
  • Experience in processing of prescription drug claims and Medicare Part D enrollment.
  • Answered various questions and inquires regarding New Medicare Part D Plan.
  • Assist medicare members with any questions they had about insurance policy.
  • Respond to Medicare Part A and Part B provider written inquiries.
  • Communicate with Members concerning their Medicare Part D Insurance.

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26. Product Knowledge

average Demand
Here's how Product Knowledge is used in Customer Representative jobs:
  • Resolved concerned customer issues, supported Customer Management Representatives with software and product knowledge, Monitored and coached to quality assurance
  • Accomplished by quickly developing rapport with all new customers and expert disease/product knowledge.
  • Demonstrated product knowledge by explaining rental cars capabilities, characteristics and features.
  • Provided excellent customer service through product knowledge and outstanding communications.
  • Gained great amount of complex spine/anatomy product knowledge.
  • Provided professional fashion and product knowledge to customers.
  • Answered billing/account questions while providing product knowledge.
  • Provided excellent customer service regarding product knowledge.
  • Maintain relevant product knowledge and research ability in order to help consumers find various merchandise to meet their specific need.
  • Meet commission sales quota, provide customer service, maintain product knowledge, provide custom solutions, in home consultation
  • Provide insightful product knowledge to drive sales, increase our exclusive and private brand awareness and strengthen customer loyalty.
  • Season o Responsible for product knowledge, assisting customers in product selection, merchandising and maintaining overall department.
  • Guide customers with product knowledge on new services, existing services, equipment, and account billing information.
  • Protected the BCBG MAXAZRIA brands with up-holding product knowledge and visual standards, and personal brand association.
  • Managed and maintained product development reports as well as product knowledge for over 20 product lines.
  • Acquired extensive product knowledge to increase first call resolutions for service and end user operator training.
  • Provide product knowledge to customers for cable, phone, internet and home security.
  • Assist in training new associates on company policies, procedures, and product knowledge.
  • Train new and existing colleagues on disease, product knowledge and effective portfolio selling.
  • Learned extensive product knowledge through on-site training and my own study of the products.

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27. Service Calls

average Demand
Here's how Service Calls is used in Customer Representative jobs:
  • Assisted customers with their service/ processed payments/scheduled and rescheduled service calls / troubleshot/ provided tech support to customers.
  • Received numerous customer service calls a day about consolidations.
  • Handled all paper work necessary to complete the loan process, accepting up to 120 inbound customer service calls throughout shift.
  • Received inbound sales and service calls with the Direct Cash Management Team while performing duties in an accurate and professional manner.
  • Take customer complaint calls and missed service calls and ensure customer is taken care of and happy with our service.
  • Received inbound sales and service calls for large financial institutions, while exceeding expectations for sales goals and accuracy.
  • Receive customer service calls for City Manager's office from citizens of City of Charlotte with concerns.
  • Escalated customer service calls were directed to my attention in order to assist immediate need homeowner concerns.
  • Created, directed and followed up on all solutions for over 200 customer service calls weekly.
  • Answer incoming customer service calls from the US and Canada in both English and French.
  • Responded to incoming customer service calls, averaging 80 - 100 calls per day.
  • Scheduled service calls for the customers if the troubleshooting did not fix the problem.
  • Provide support to service engineers and resolve dispatch issues by monitoring service calls.
  • Prepare service calls, schedule and dispatch service work to Customer Service Rep.
  • Answer inbound mobile service calls in an inbound, high-volume call center.
  • Take Customer Service calls as needed for several computer applications and clients.
  • Support all other sub departments with any administrative support for service calls.
  • Service calls related to the (TIP's) Total Integrated PaymentSystem/ARIBA.
  • Schedule service calls for technicians to assist customers with appliance's issues.
  • Monitor live and recorded customer service calls to assure quality assurance standards.

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28. Customer Care

average Demand
Here's how Customer Care is used in Customer Representative jobs:
  • Established mission and business plan for newly created Member Services department, providing information, referrals and customer care to members.
  • Provided customer care over the phone and face to face, offering solutions to questions about video game systems and accessories.
  • Led and trained a team of 12 Customer Care Representatives; provided insurance information to both Members and Providers.
  • Received recognition for top floor customer care agent by maintaining a percentage of 97 or above in service quality.
  • Provided excellent customer care in a first- class retail store that promotes high-end products in the fashion industry.
  • Offered customer care/ Technical support to Apple customers via telephone; while following company guideline Policies and procedures.
  • Provide excellent customer care, managing appointments, and case management on each customers open claim.
  • Selected to attend CA World 2010 International Conference to represent the Customer Care team internationally.
  • Provide exceptional customer care across all call types including escalations, technical support and billing.
  • Care for animals, cleaning, stock, customer care, occasional register work.
  • Lead customer care rep at high-end Christmas tree farm; served affluent and demanding customers
  • Assisted customer care with any problems that a member would have regarding prior authorizations.
  • Provided records of service and communications between NuVision s Customer Care Department and clients.
  • Answered inbound calls, customer care issues, merchandising and credit card resolutions.
  • Provided excellent customer care service to the customers with question and concerns.
  • Provided support for digital printing\variable data, postal regulations, Customer care.
  • Mentor, train, and lead a team of customer care representatives.
  • Provide excellent customer care as an extension of the agent's office.
  • Focused on customer care and a commitment to responsible lending practices.
  • Provided professional customer care to applicants as well as employees.

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29. Telephone Calls

average Demand
Here's how Telephone Calls is used in Customer Representative jobs:
  • Enhanced customer satisfaction and helped increased sales answering telephone calls and making the appropriate transfers to appropriate department.
  • Received in-bound telephone calls from company clients needing assistance and/or information.
  • Experience: Monitored telephone calls while recording customer auto loan applications.
  • Answered telephone calls regarding existing claims and provided excellent customer service.
  • Placed telephone calls to obtain or verify loan application information.
  • Received and/or placed telephone calls which were predominantly routine.
  • Greeted customers, answered busy telephone calls, stocked items, processed cash and charge transactions.
  • Answered multiple inbound telephone calls, concerning claims issues, new policies, and policy coverage.
  • Answered a high volume of telephone calls from customers regarding payments and returns.
  • Conduct random sampling reviews of received telephone calls to ensure quality and accuracy.
  • Answered telephone calls from members relating to Flexible Spending Accounts (FSA).
  • Perform clerical Tasks such as answering telephone calls and making the appropriate transfers.
  • Record, track, respond to, and resolve telephone calls and emails.
  • Led team of eight answering telephone calls from potential customers seeking services.
  • Answer incoming telephone calls and direct customers to the appropriate department.
  • Answered telephone calls, giving bean, meal and corn prices.
  • Answered telephone calls and switched to the correct departments.
  • Interacted with customers through online chats and telephone calls.
  • Answered telephone calls from retailers in an ACD environment.
  • Answer telephone calls Handle payments Process and manage customer returns

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30. Product Information

low Demand
Here's how Product Information is used in Customer Representative jobs:
  • Resolved problems and provided product information and worked with other departments to ensure that vendors were provided prompt and solution-oriented service.
  • Maintain close contact with foreign offices and customers on product information, product availability and forecasting.
  • Provided accurate and detailed product information to assure quality production and timely shipping process.
  • Access electronic and paper cataloging systems and look up product information and availability.
  • Provided accurate product information and served as a knowledgeable resource for customers.
  • Performed inbound/outbound calling and computer access for product information and customer assistance.
  • Provided clients with general and technical product information and special assistance.
  • Provided over-the-phone assistance to customers seeking product information and service inquiries.
  • Access electronic cataloging systems to look up product information.
  • Assisted customers with product information and order processing.
  • Provided product information when required.
  • Assisted Customers with Account information, and relayed updated product information by suggesting promotions and software based upon the consumers need.
  • Provide product information and project information for how-to customers, which could include recommending products to purchase and/or their effective use.
  • Handled over 80 calls per day where I answered customer inquiries, resolved customer issues and provided new product information.
  • Operated a complex computer system to service clients, track sales, performance and access updated product information.
  • Contacted dealerships to get customer and product information, as well as assisting in part and product issues.
  • Assisted customers on retail sales floor via product information, credit card account processing, and cashier duties.
  • Completed overhaul on SSAVIE website used for housing technical documents, software, and relevant product information.
  • Provided customers with reliable product information and helped identify the right services for each valuable customer.
  • Educated and trained physicians, nurses, and technical support staff on scientific product information.

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31. Appropriate Changes

low Demand
Here's how Appropriate Changes is used in Customer Representative jobs:
  • Resolved customer service or billing complaints and ensured that appropriate changes were made to resolve customer problems.
  • Check to ensure that appropriate changes were made to resolve students' issues.
  • Worked with management to ensure appropriate changes are made to improve customer experience.
  • Confirm that appropriate changeswere made to resolve customers' problems.
  • Recorded customer information for office records and made appropriate changes upon receipt of ticketing, cancellation and other pertinent information.
  • Initiate and implement appropriate changes within the telephone switch Resolution and follow-up of escalated telephone customer service calls.

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32. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Customer Representative jobs:
  • Created Customer Loyalty Program for company Website featuring discounted pricing for Website users.
  • Researched and authorized customer loyalty reimbursements on behalf of Toyota Motor Sales.
  • Trained and motivated newly promoted representatives to the Customer Loyalty Department.
  • Utilized outstanding customer service and communication skills to build customer loyalty.
  • Retain customer loyalty while utilizing proper business practices.
  • Build customer loyalty utilizing relationship building techniques.
  • Improved relationships with customers increasing customer loyalty.
  • Promoted to Customer Loyalty Department in reassignment.
  • Analyzed consumer and business accounts to determine usage to support their plan or offer a better plan to increase customer loyalty.
  • Build customer loyalty and appreciation through call development, building rapport, and offering the right products and services.
  • Performed excellent customer service, honed ability to build long-term relationships, resolve complex issues and win customer loyalty.
  • Provided feedback to management for improving customer loyalty and service quality, and trained staff on areas of improvement.
  • Establish relationships, resolve complex issues, gain customer loyalty via unwavering commitment to satisfying customer.
  • Maintain point of sale in exciting locations in all accounts to stimulate sales and customer loyalty.
  • Delivered an outstanding store experience that improved customer loyalty and strengthened the Sprint brand.
  • Strive to resolve problems and retain customer loyalty while fostering the growth of customers.
  • Resolved issues in a fair and equitable manner to ensure customer loyalty.
  • Coordinate all day to day activities performed by the Customer Loyalty department.
  • Increased customer loyalty through resolution on a first call basis.
  • Maintained customer loyalty by selling and upgrading services.

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33. Problem Resolution

low Demand
Here's how Problem Resolution is used in Customer Representative jobs:
  • Increased revenue and improved customer satisfaction with providing advanced support for customer issues, ensuring timely and accurate problem resolution.
  • Supported problem resolution and relationship development for customers among Whirlpool, Temple-Inland manufacturing and technical support verticals.
  • Rated excellent by customers on call efficiency, timeliness of information provided and problem resolution.
  • Provide root cause analysis research problem resolution solutions, and recommendations for process improvements.
  • Demonstrated ability to negotiate problem resolution to satisfy customers within company standards.
  • Documented all communications with customers; devised and implemented problem resolutions.
  • Communicated issues and discrepancies to manger to ensure problem resolution.
  • Completed all documentations forming a trail of problem resolution.
  • Handled in-bound customer service calls and offered problem resolution.
  • Answered incoming calls regarding technical questions/problem resolution.
  • Provide customer service and problem resolution.
  • Provide problem resolution for customer.
  • Account Openings and Loan Sales Cash Handling (Vault and Teller Line) Experience with simple and complex problem resolution
  • Involved with all aspects of customer service and order entry including product consultation, problem resolution and client retention.
  • Used knowledgeable resources for problem resolution and advised the best-options for the customers based on their personal needs.
  • Provided advanced support for customer issues, ensuring timely and accurate problem resolution during the call.
  • Provided problem resolution for Federal and State Government accounts on desktops, laptops and servers.
  • Determined the cause of complaints, located resources for problem resolution, and repaired trust.
  • Performed problem resolution and fulfillment with cross functional teams in an AGILE working environment.
  • Communicate with freight brokers, and warehouse to ensure product delivery and problem resolution.

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34. External Customers

low Demand
Here's how External Customers is used in Customer Representative jobs:
  • Provided efficient and courteous customer service to internal and external customers, allowing optimal claims representative productivity thereby enhancing company profitability.
  • Employed outstanding communication skills in interacting closely with internal and external customers throughout all phase of billing and collections.
  • Front line support for internal and external customers, dispatched calls appropriately and managed customer database.
  • Demonstrated professional etiquette and courtesy when interfacing with internal or external customers.
  • Maintain an excellent working relationship with both internal and external customers.
  • Demonstrate clear and effective verbal communication skills with internal/external customers.
  • Multifaceted customer representative role supporting internal and external customers.
  • Provided superior service for both internal and external customers.
  • Maintained healthy relationships with Hydro's external customers.
  • Interacted with various departments and external customers.
  • Assisted external customers to understand company benefits.
  • Handle incoming communication from internal and external customers to determine the best possible solution to the customer's credit bureau disputes.
  • Provide friendly service to and maintain positive relationships with all internal and external Customers also assist customers at the ticket counter.
  • Managed time and prioritized work; followed up on commitments to ensure both internal and external customers are being adequately serviced.
  • Served dual role as Customer Care Representative providing support to internal agents and external customers with technical and customer issues.
  • Performed customer service and data entry of supply department for internal and external customers and clients.
  • Created daily reports and data pulls to resolve issues with internal and external customers.
  • Worked with both internal and external customers on our company's customer portal.
  • Serve internal and external customers with various issues that need immediate resolutions.
  • Assisted external customers with FMLA, STD, Life and Dental claims.

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35. Company Policies

low Demand
Here's how Company Policies is used in Customer Representative jobs:
  • Utilized effective resolutions for out-of-the-ordinary circumstances while also reinforcing company policies regarding customer contact to ensure consistency with other departments.
  • Manage within company HR guidelines, providing coaching as needed and following company policies and procedures regarding disciplinary actions.
  • Monitored agent interactions with customers to ensure appropriate issue resolution and compliance with company policies and procedures.
  • Handled sensitive data in accordance with company policies and procedures and identified ways to improve existing procedures.
  • Answer inbound calls; Data entry/modification; Scheduling patient appointments; Providing company policies
  • Honored formal attendance anticipation and overall company policies and methods.
  • Complete required written documentation, in accordance to company policies.
  • Maintained company policies by assisting customers with orders.
  • Validated customer identity based on established company policies.
  • Demonstrate awareness of company policies and procedures.
  • Enforced company policies without alienating customers.
  • Train and instruct fellow employees in job duties and company policies and/ or arrange for training to be provided.
  • Follow Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc.
  • Maintained accurate and complete records and reports, as required by laws, company policies, and administrative regulations.
  • Ensured I stayed focused on each call, and that I was adhering to company policies and procedures.
  • Take independent action as necessary to solve employee issues within the confines of plan and company policies.
  • Reviewed messages taken by other representatives to check for appropriate grammar and adherence to company policies.
  • Answered agent and member questions about services, company products, company policies and common procedures.
  • Educated customers on company policies, advised them about products/services offered, and processed orders.
  • Planned and conducted new employee hire classes to introduce employees to company policies and procedures.

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36. Payment Arrangements

low Demand
Here's how Payment Arrangements is used in Customer Representative jobs:
  • Required considerable contact with customers, some international, in establishing payment arrangements.
  • Encourage customers to set payment arrangements to avoid collection activity.
  • Initiated payment arrangements to avoid further collection
  • Received payments and setup payment arrangements.
  • Collected payments and/or setup payment arrangements.
  • Scheduled payment arrangements with customers.
  • Worked as collector for private label credit cards, helped account holder make payment and/or payment arrangements on accounts.
  • Process billing changes and negotiated payment arrangements and administered other programs available to customer's through the year.
  • Handled irate customers with payment arrangements for delinquent accounts and problems they may have encountered with purchased products.
  • Work with customers to set up payment arrangements and or place on a payment plan when needed.
  • Interview customers to obtain information and explain payment arrangements, collected on past due and collection accounts.
  • Approve or Deny Payment arrangements such as extensions or Post DatedPayments to restore services.
  • Handle inbound collections, billing issues & assisting customers with payment arrangements.
  • Resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
  • Assisted customers to make payment arrangements and or to pay their bills.
  • Assisted customer concerns with billing, payments, and payment arrangements.
  • Update account information, Process payment arrangements and Process payments.
  • Accepted payments, made payment arrangements for customers billing issues.
  • Assisted in setting up payment arrangements and verifying payments.
  • Negotiate payment arrangements, handle billing disputes and re-rates.

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37. Comcast

low Demand
Here's how Comcast is used in Customer Representative jobs:
  • Retain Comcast customers through Added this resolving customer complaints/concerns.
  • Acted as a product expert by promoting, recommending, and selling the value of Comcast's products and services.
  • Answered calls of customer who wanted there comcast services back on such as cable, internet, phone.
  • Increase customer understanding of Comcast products and pricing models as well as competitive advantages over other providers.
  • Answer inbound calls from current Comcast customers and provide billing/payment options to better fit their specific needs.
  • Dispatched technicians to customer homes, while up-selling a wide variety of Comcast products and services.
  • Demonstrated expert knowledge of Comcast products, selling and promoting offerings to customers.
  • Provide retention service for Comcast to avoid attrition rates with current customers.
  • Provide customer support to Comcast consumers in a high volume service center.
  • Acted in the best interest of both the customer and Comcast.
  • Provided technical support for Comcast video and high speed Internet customers.
  • Packed and arranged skids according to their labels at Comcast Warehouse.
  • Verify all customers' previous addresses with Comcast Service.
  • Worked as a billing agent for Comcast Cable Company.
  • Assist customers with Comcast digital phone products.
  • Call center (inbound) Comcast customers
  • Helped train new Comcast employees.
  • Demonstrated the ability to establish and maintain effectiverelationships with customers delivering the Comcast Quality Experience (CQE).
  • Contributed answers to other service representatives technology inquires, while up-selling Comcast products and services.
  • Retain customers and resolve escalations as well as up-sell Comcast products to best suit customer's needs.

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38. Customer Retention

low Demand
Here's how Customer Retention is used in Customer Representative jobs:
  • Assisted with successful implementation of merging product lines, employee training and customer retention during company acquisition.
  • Recognized for delivering high levels of customer satisfaction resulting in increased customer retention.
  • Skilled in improving customer retention levels within highly competitive markets.
  • Maintained customer retention, enhancing sales, and yielding profitability.
  • Managed customer retention, customer satisfaction and customer growth.
  • Encouraged customer retention of service.
  • Worked in a call center environment tasked with customer retention and selling the benefits of increasing customer's credit line utilization.
  • Ranked Top Performer for annual sales, quality, and customer retention for state and top 5% for the company.
  • Provided customer service via telephone; focusing on customer retention, order taking, billing resolution, and account maintenance.
  • Handle all customer account activity ranging from changes in service to resolving complaints and concerns to maximize customer retention.
  • Increase customer retention and adoption rates by conducting regular check-ins to asses level of satisfaction, or lack thereof.
  • Provided excellent customer services to meet and exceed established goals and performance levels in customer retention and sales.
  • Assessed customer needs, suggested alternative products & services to promote increased revenue and customer retention.
  • Maintain customer retention by affirming customer satisfaction after the completion of all work orders.
  • Provided outstanding customer service to all types of calls and ensure customer retention.
  • Served on the Customer Retention Team; implemented various retention programs.
  • Worked occasionally as a temporary floor service manager which included customer retention, complaints, and de-escalation scenarios.
  • Fostered an environment which encouraged continual process improvements resulting in an increased customer retention rate.
  • Extend customersubscriptions, offering discounts and promotions to ensure high customer retention.
  • Perform a detailed qualification process to determine optimized offers for the purpose of customer retention, sales and upgrades.

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39. Market Share

low Demand
Here's how Market Share is used in Customer Representative jobs:
  • Developed and analyzed monthly reports on sales and market share in order to effectively target sales activities utilizing all available resources.
  • Utilized resources and worked effectively to enhance professional relationships and increase product market share.
  • Presented district business reviews to extended team identifying areas for product market share growth
  • Ranked #3 in Region for market share growth with combined Endocrinology, Allergy, Cardiology, and Neurology prescription medications.
  • Increased market share by 10%+ in a single quarter by promoting and generating large sales for an in-line product.
  • Ranked #2 in the Region in market share change vs previous year and ranked in the top 5 overall.
  • Grow sales volume, market share, product distribution, space allocation, and customer service in all assigned accounts.
  • Ranked 1/17 in the region for diabetes market share change and finished 2013 ranking 2/17 in the region overall.
  • Influence internally and externally at multiple levels tactics to be used in executing growth and increased market share successfully.
  • Developed all assigned accounts relative to sales volume, market share, product distribution, and space allocation.
  • Handpicked by senior management to train peers on different classes of drugs and market share enhancement strategies.
  • Developed influential customers to serve as advocates for Merck products, which led to increased market share.
  • Demonstrated passion and commitment while focusing on putting the patient first and then growing market share.
  • Maintained 2nd highest market share for FOSAMAX in the district and top ten in the region.
  • Minimized loss of market share due to 2 significant adverse market events in 2008.
  • Increased market share over 10% in a single quarter with an in-line product.
  • Focus on achieving regional and national market share growth and overall channel sales.
  • Expanded market share by .38% in 2009 despite penetration of generic drugs.
  • Increased market share, customer satisfaction, and retention rates.
  • Ranked 4th in Region for Diabetes Franchise Market Share change.

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40. Customer Feedback

low Demand
Here's how Customer Feedback is used in Customer Representative jobs:
  • Deliver customer feedback related to customer entitlement & case management.
  • Reviewed customer feedback to customer entitlement & case management.
  • Identified and recommended policy improvements based on customer feedback.
  • Committed to achieving positive customer feedback
  • Out going calls to obtain customer feedback on most recent banking transactions.
  • Answered in-bound phone calls and collected customer feedback.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Report customer feedback on social media and mobile app platforms to Customer Relationship Management and Mobile App Development teams.
  • Updated patient accounts and information on a daily basis.Collected customer feedback and made processchanges to exceed customer satisfaction goals.
  • yellow cab - Oakland Park, fl Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collected customer feedback for health insurance client in spanish and english -Demonstrated use of customer service call script within specified timeframes

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41. Medicaid

low Demand
Here's how Medicaid is used in Customer Representative jobs:
  • Research recipient eligibility and provider availability for recipients using interchange, AMAES, Medicaid/CHIP/ Eligibility & Enrollment systems.
  • Helped consumer to access applications for Medicaid and affordable care act recipients through consumer relations management systems.
  • Provide excellent explanations to members in relationship to Medicaid, Medicare and Manage Care Organizations government programs.
  • Utilize a sophisticated Medicaid Management Information System to explain benefit plans and review claims for providers.
  • Conducted investigations, researched, and resolved Medicaid/Medicare complaint grievances on behalf of various states.
  • Stationed with Cherokee Indian Hospital* Helped consumers apply for NC Medicaid and Social Security Disability.
  • Communicated information regarding various insurance plans offered to recipients through Illinois Medicaid.
  • Received and responded to incoming calls from individuals seeking Medicaid.
  • Verify with insurances and Medicaid/Medicare and obtain payment for services.
  • Experience coordinating with Medicare and Medicaid.
  • Assist consumers to enroll into the affordable care act or Medicaid as an overflow call representative for the state of Connecticut.
  • Have experience with all health care plans including Medicare, Medicaid, Workers Compensation and Third Party.
  • Expedited and managed all aspects of generating enrollments for Medicaid and Texas women's health program.
  • Handled cases involving Medicaid, BadgerCare, Food Share, and the Wisconsin Well Woman Program.
  • Received and assisted with inquiries from Florida's Medicaid recipients by providing appropriate health care options.
  • Help clients enroll into a medicaid plan, answer questions, refer clients, etc.
  • Assist members to understand the processes involve on participating in Medicaid and Manage Care Organizations.
  • Investigate, research, and resolve Medicaid/Medicare provider complaints for various state health plans.
  • Address claim and benefit issues for Medicare, Medicaid, Commercial and Government plans.
  • Contracted through HP to work for the State of Alabama Medicaid Recipient Call Center.

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42. Verizon

low Demand
Here's how Verizon is used in Customer Representative jobs:
  • Asked appropriate questions and gathered information to determine customer needs all pertaining to their Verizon Wireless accounts.
  • Provided excellent customer service to cellular company Verizon Prepaid customers by maintaining customer records.
  • Validated residential Verizon sales' contracts using more than a half-dozen specialized computer programs.
  • Provided customer support in busy call center environments for Verizon.
  • Trained new customers on the accurate usage, precautionary measures and maintenance be followed for Verizon products.
  • Do costumers phone recharge to Verizon, T-mobile, and other local and international phone companies.
  • Responded to 250 inbound calls per week concerning products and services offered by Verizon Wireless.
  • Assisted the clients peripherals and accessories, compatible to their Verizon products.
  • Helped the customers customize their Verizon products as per their project requirements.
  • Configure new and existing Verizon cellphones for customers through Page Plus.
  • Placed order for genuine Verizon components and replace the malfunctioning parts.
  • Take incoming calls from customers regarding their Verizon wireless accounts.
  • Informed the clients about the new products launched by Verizon.
  • Accepted calls from clients with issues related to Verizon merchandise.
  • Answer inbound calls for financial services with Verizon.
  • Helped build revenue in Verizon sales department.
  • Managed very demanding delivery relationships with Verizon, Verizon Business, and Telmex.
  • Worked hands on with customers and representatives from many different departments in Verizon to fix or clear any issues that arose.
  • Sell Verizon's products and save customers from cancelling services
  • Employed Resolving billing issues for Verizon Wireless customers.

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43. Customer Base

low Demand
Here's how Customer Base is used in Customer Representative jobs:
  • Utilized proprietary global positioning software system to determine need and facilitate situation management in support of a geographically dispersed customer base.
  • Used accurate knowledge of company information in order to increase customer based and strengthen relationship with existing customers.
  • Analyzed market trends to decipher customer base and identify new customer opportunities through comprehensive and strategic research.
  • Exceeded customer expectations by facilitating telecommunication and data needs of assigned Sprint large customer base.
  • Process written communication from customer base, provided appropriate and authoritative answers to inquires.
  • Facilitated software licensing programs and structures to large market corporate customer base.
  • Communicate to customer base, enlisted, and officers, both verbally and in writing, via phone and email.
  • Earned a reputation for being the best at providing exceptional personal service in retaining and growing the customer base.
  • Make payment arrangements for customer based on SCE polices and guidelines and to best fit the customer needs.
  • Ensured accurate and on time shipping and arrival of Promotional / Regular business orders for Customer base.
  • Test new software releases & complete issue grid as needed; create release notes for customer base.
  • Collected parking fees from customer based on charges for the time the automobile entered the parking structure.
  • Go over every option to save the customer based of what they said they wanted.
  • Increased revenue on new products to customer base by 186% in 2009.
  • Strengthened the liaison of McKesson with the customer base to achieve customer success.
  • Implemented marketing strategies which resulted in 75% growth of customer base.
  • Follow up to ensure satisfaction among existing customer base and expand revenues.
  • Coordinated with all sales channels for retention efforts on existing customer base.
  • Plan, maintain and document regular phone contact with customer base.
  • Provided Tier I level technical support for the entire customer base.

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44. CRM

low Demand
Here's how CRM is used in Customer Representative jobs:
  • Worked in customer service department entering information into customer relationship management (CRM).
  • Conveyed detailed metrics and statistics through CRM database system management to relevant stakeholders.
  • Manage patient files in paperless environment, utilizing Oracle Customer Relationship Management (CRM) system throughout the sales process.
  • Retrieved, reviewed, verified, collected, recorded and updated customer contact information and data through the CRM system.
  • Helped develop one of the first CRM's in the automotive industry* Set up and serviced dealerships in mid-Michigan
  • Use a CRM system for documenting, tracking, information gathering, and/or trouble shooting service requests.
  • Maintain and develop new mechanisms for ensuring data integrity in the CRM systems relative to order entry.
  • Provide specialized services across multiple disciplines to resolve customer issues using Microsoft Dynamics software (CRM).
  • Received Purchase Orders from Customers, processed them CRM software and send them to corresponding factory/department.
  • Utilized CRM strategies to increase customer satisfaction, providing excellent service to assigned accounts.
  • Overturn denied insurance claims Outbound Campaigns to proactively reduce churn through CRM system.
  • Researched information on clients and entered the data into the CRM.
  • Maintained CRM System and tracked customer behavior throughout the sales cycle.
  • Assisted in the development and implementation of a new CRM system.
  • Maintain consistently high average revenue dollars per cash sale using CRM.
  • Track carrier performance and quality related issues through CRM.
  • Entered customer issues into SageSales Logic CRM system.
  • Provided the risks and issues of the CRM in use.
  • Train staff on new processes in CRM.
  • Trained employees in sales department who use CRM System and ERP System Performed administrative tasks by request.

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45. Service Problems

low Demand
Here's how Service Problems is used in Customer Representative jobs:
  • Resolve product or service problems by clarifying the customer's complaint, determine the cause of the problem.
  • Resolved customer service problems, working with all areas of plant production to expedite orders and changes.
  • Worked closely with both customers and various internal functional areas to resolve customer service problems.
  • Issue trouble tickets for service crews to look at customers' service problems when needed.
  • Assisted customer with problems regarding billing, service problems, products, and features.
  • Serve customers by providing product and service information; resolving product and service problems.
  • Lead multiple teams daily in the timely resolution of complex customer service problems.
  • Supported internal and external customers to resolve complaints and issues on service problems.
  • Resolve product or service problems by addressing members concerns.
  • helped with customer service problems or complaints.
  • Attract potential customers Answer multiple calls Open customer account Resolve product or service problems

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46. Special Projects

low Demand
Here's how Special Projects is used in Customer Representative jobs:
  • Obtained specific information regarding loss/claim and reported to proper carriers as necessary Assisted producers with claim status and special projects.
  • Promoted to special projects team to assist in introducing customer promotions via telemarketing and store advertising.
  • Collaborated on special projects with LAN department in testing of new LEC Interface and the Center's transition to Windows NT.
  • Handle special projects or assignments, such as market research surveys/outbound call, working special events, etc.
  • Trained new staff members and conducted special projects in production or operations, as assigned by Vice President.
  • Earned opportunities to be selected as Team Lead or for special projects for supervisors and upper management executives.
  • Handle Special projects when required for the accounts, Log returned merchandise according to Client Business Rules.
  • Completed administrative and office support tasks including filing, data entry, and special projects as needed.
  • Worked special projects given to me by my supervisors in an effort to increase company revenue.
  • Coordinated special projects and managed voice and data line installation, from inception to completion.
  • Serve as the backup to the Shift and Special Projects Leads during their absence.
  • Provided floor support to other associates, and took place in several special projects.
  • Recruited by key leaders to supervise special projects for varied customer relations departments.
  • Trained new hires, served as help desk for co-workers on special projects.
  • Worked with and assisted engineers on special projects from OEM customers.
  • Designated lead for all situations with special projects involving overseas affairs.
  • Supported special projects as required in support of all marketing efforts.
  • Utilize Microsoft Office for periodic reports, and special projects.
  • Work on special projects assigned to me by the supervisor.
  • Support department and management with special projects and reports.

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47. Powerpoint

low Demand
Here's how Powerpoint is used in Customer Representative jobs:
  • Presented PowerPoint presentations to brokers regarding customer service issues.
  • Provide training in ISO-9001 and the relationship to the Security Services Center utilizing Microsoft PowerPoint.
  • Prepared quarterly reports on the business and presented to fellow employees using PowerPoint.
  • Use of excel, outlook, word, and PowerPoint.
  • Use of Salesforce, Microsoft Outlook, Excel, Word and Powerpoint as well as AS400 systems on a daily basis.
  • Used many software's (Microsoft Word, Excel, PowerPoint) Handled callers who wanted to make payment
  • Have the ability of working independently and mutli tasks Microsoft Office, Excel, and Powerpoint
  • Participate in team meetings and contribute ideas to improve overall work process Skills Used - Microsoft Excel - Powerpoint Presentation
  • Program knowledge Citrix Microsoft word Microsoft axel Microsoft PowerPoint Five9

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48. Additional Services

low Demand
Here's how Additional Services is used in Customer Representative jobs:
  • Provided advanced support in addition to securing contract extensions and selling additional services to customers.
  • Recognized opportunities to cross-sell additional services that would enhance the customer experience.
  • Offered additional services/premiums adding value to customers' current service/packages.
  • Recommended additional services and offered suggestions when warranted.
  • Suggested and promoted additional services.
  • Solicit sales of new or additional services or products by attending to the needs of the customers.
  • Offered products, additional services, and benefits and features, along with the 24/7customer guarantee.
  • Utilized my strong knowledge of the products and services offered to qualify customers for additional services.
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Selected for special sales team that sold additional services to new customers.
  • Secure contract extensions by selling additional services to the customers.
  • Solicit sale of new or additional services or products.
  • Promoted additional services provided by Toyota Financial to current customers through inbound and outbound communications Facilitated customer service inquiries.
  • Offer additional services that benefit the customer, such as the L.L.Bean Visa and promotions.
  • Provided great customer service Assisted in customer problems and complaints Arranged for new installation or additional services

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49. Customer Problems

low Demand
Here's how Customer Problems is used in Customer Representative jobs:
  • Perform immediate analysis of customer problems and direct the implementation of corrective action to restore and avoid recurrence.
  • Performed user account administration determining severity of customer problems and responding accordingly to documented procedures.
  • Deliver excellent customer service, including resolving and addressing customer problems.
  • Identify means to eliminate common customer problems and offer plausible resolutions.
  • Facilitate the resolution of customer problems and defray customer irritability.
  • Interfaced with management and other departments to resolve customer problems.
  • Researched and resolved customer problems.
  • Handle a diverse customer base, resolves customer problems and accurately processes a high volume of transactions on a daily basis.
  • Diagnose customer service issues, troubleshoot customer problems, or forward complex issues to the next level as appropriate.
  • Perform Extensive Research and Trouble Shooting to Solve Customer Problems * Maintaining and Assuring Client Needs are met.
  • Demonstrated problem solving skills by providing swift solutions to customer problems and retaining strong customer trust and loyalty.
  • Helped maintain parts inventory for the copier group and helped technical personal with difficult technical or customer problems.
  • Resolved customer problems, handled cash transactions during checkout and assisted the Front-End Supervisor with routine store operations.
  • Provided customers with product or service information, ensure that questions are answered and resolve customer problems.
  • Resolved issues and found solutions to customer problems, responded to both praise and criticism.
  • Assessed / resolved customer problems using FaxWorks and Focal Point to communicate solutions or suggestions.
  • Specialized in solving customer problems, answering questions, and interfacing with other departments.
  • Utilize computer software to document calls, analyze customer problems and resolve basic issues.
  • Solved customer problems across all banking activities, teaming with other departments.
  • Handled customer problems related to product function or the replacement of parts.

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20 Most Common Skill for a Customer Representative

Customer Service20.9%
Phone Calls13.8%
Data Entry6.6%
Customer Accounts6.3%
Technical Support6.1%
Credit Card Transactions5.3%
Customer Complaints4.1%
Billing Questions4%

Typical Skill-Sets Required For A Customer Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
15.7%
15.7%
2
2
Phone Calls
Phone Calls
10.3%
10.3%
3
3
Data Entry
Data Entry
5%
5%
4
4
Customer Accounts
Customer Accounts
4.7%
4.7%
5
5
Technical Support
Technical Support
4.6%
4.6%
6
6
Credit Card Transactions
Credit Card Transactions
4%
4%
7
7
Customer Complaints
Customer Complaints
3.1%
3.1%
8
8
Billing Questions
Billing Questions
3%
3%
9
9
Outbound Calls
Outbound Calls
3%
3%
10
10
Internet
Internet
2.8%
2.8%
11
11
New Accounts
New Accounts
2.3%
2.3%
12
12
Customer Information
Customer Information
2.2%
2.2%
13
13
High Volume
High Volume
2.1%
2.1%
14
14
Customer Calls
Customer Calls
2.1%
2.1%
15
15
Customer Relations
Customer Relations
2.1%
2.1%
16
16
Troubleshoot
Troubleshoot
2%
2%
17
17
Customer Orders
Customer Orders
1.8%
1.8%
18
18
Sales Representatives
Sales Representatives
1.6%
1.6%
19
19
Insurance Companies
Insurance Companies
1.5%
1.5%
20
20
Customer Interactions
Customer Interactions
1.4%
1.4%
21
21
Sales Goals
Sales Goals
1.2%
1.2%
22
22
Potential Customers
Potential Customers
1.2%
1.2%
23
23
Computer System
Computer System
1.2%
1.2%
24
24
Customer Questions
Customer Questions
1.2%
1.2%
25
25
Medicare
Medicare
1.1%
1.1%
26
26
Product Knowledge
Product Knowledge
1.1%
1.1%
27
27
Service Calls
Service Calls
1.1%
1.1%
28
28
Customer Care
Customer Care
1%
1%
29
29
Telephone Calls
Telephone Calls
1%
1%
30
30
Product Information
Product Information
0.9%
0.9%
31
31
Appropriate Changes
Appropriate Changes
0.9%
0.9%
32
32
Customer Loyalty
Customer Loyalty
0.9%
0.9%
33
33
Problem Resolution
Problem Resolution
0.9%
0.9%
34
34
External Customers
External Customers
0.9%
0.9%
35
35
Company Policies
Company Policies
0.8%
0.8%
36
36
Payment Arrangements
Payment Arrangements
0.8%
0.8%
37
37
Comcast
Comcast
0.8%
0.8%
38
38
Customer Retention
Customer Retention
0.7%
0.7%
39
39
Market Share
Market Share
0.7%
0.7%
40
40
Customer Feedback
Customer Feedback
0.7%
0.7%
41
41
Medicaid
Medicaid
0.7%
0.7%
42
42
Verizon
Verizon
0.7%
0.7%
43
43
Customer Base
Customer Base
0.7%
0.7%
44
44
CRM
CRM
0.6%
0.6%
45
45
Service Problems
Service Problems
0.6%
0.6%
46
46
Special Projects
Special Projects
0.6%
0.6%
47
47
Powerpoint
Powerpoint
0.6%
0.6%
48
48
Additional Services
Additional Services
0.6%
0.6%
49
49
Customer Problems
Customer Problems
0.6%
0.6%

83,578 Customer Representative Jobs

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