Most customer representatives list "communication," "phone calls," and "customer information" as skills on their resumes. We go into more details on the most important customer representative responsibilities here: The most important skills for a customer representative to have in this position are communication skills. In this excerpt that we gathered from a customer representative resume, you'll understand why: "customer service representatives must be able to provide clear information in writing, by phone, or in person." According to resumes we found, communication skills can be used by a customer representative in order to "received and screened a high volume of internal and external communications, including email and post. " Another commonly found skill for being able to perform customer representative duties is the following: computer skills. According to a customer representative resume, "customer service representatives must be adept at using computers. ." Check out this example of how customer representatives use computer skills: "documented all call information into computer system and performed data entry. " Customer representatives are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a customer representative resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "provided customer support in high volume call center environments for colorado department of motor vehicles. " A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing customer representative responsibilities. This resume example shows just one way customer representatives use this skill: "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical customer representative tasks: "exercised strong interpersonal communication skills with customers and department personnel. " Yet another important skill that a customer representative must demonstrate is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. This is clearly demonstrated in this example from a customer representative who stated: "demonstrated outstanding problem solving and active listening skills with high volume inbound/outbound collection calls in a busy call center environment. " Another skill commonly found on customer representative resumes is "patience." This description of the skill was found on several customer representative resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day customer representative responsibilities: "detail compassionately with medicaid beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience. "
See the full list of customer representative skills.
Before becoming a customer representative, 40.2% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.6% customer representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some customer representatives have a college degree. But about one out of every four customer representatives didn't attend college at all.
Those customer representatives who do attend college, typically earn either a business degree or a general studies degree. Less commonly earned degrees for customer representatives include a psychology degree or a criminal justice degree.
Once you're ready to become a customer representative, you should explore the companies that typically hire customer representatives. According to customer representative resumes that we searched through, customer representatives are hired the most by Dish Network, Enterprise Holdings, and Bradley Center Sports and Entertainment. Currently, Dish Network has 1,964 customer representative job openings, while there are 108 at Enterprise Holdings and 97 at Bradley Center Sports and Entertainment.
But if you're interested in companies where you might earn a high salary, customer representatives tend to earn the biggest salaries at Hewlett-Packard, BMO Capital Markets, and AvePoint. Take Hewlett-Packard for example. The median customer representative salary is $40,331. At BMO Capital Markets, customer representatives earn an average of $36,750, while the average at AvePoint is $36,577. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on customer representative salaries across the United States.
The industries that customer representatives fulfill the most roles in are the retail and finance industries. But the highest customer representative annual salary is in the telecommunication industry, averaging $31,612. In the manufacturing industry they make $30,771 and average about $30,197 in the transportation industry. In conclusion, customer representatives who work in the telecommunication industry earn a 12.4% higher salary than customer representatives in the technology industry.