What Does a Customer Representative Do?

We looked at the average customer representative annual salary and compared it with the average of a customer service trainer. Generally speaking, customer service trainers receive $4,899 lower pay than customer representatives per year.

Even though customer representatives and customer service trainers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require phone calls, technical support, and product knowledge in the day-to-day roles.

As far as similarities go, this is where it ends because a customer representative responsibility requires skills such as "windows," "bank secrecy act," "branch management," and "crm." Whereas a customer service trainer is skilled in "cleanliness," "gross margin," "hr," and "work ethic." So if you're looking for what truly separates the two careers, you've found it.

Customer service trainers receive the highest salaries in the telecommunication industry coming in with an average yearly salary of $32,603. But customer representatives are paid more in the transportation industry with an average salary of $35,783.

On average, customer service trainers reach similar levels of education than customer representatives. Customer service trainers are 0.8% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

Next up, we have the customer service specialist profession to look over. This career brings along a lower average salary when compared to a customer representative annual salary. In fact, customer service specialists salary difference is $4,113 lower than the salary of customer representatives per year.

A similarity between the two careers of customer representatives and customer service specialists are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "windows," "product knowledge," and "data entry. "

But both careers also use different skills, according to real customer representative resumes. While customer representative responsibilities can utilize skills like "phone calls," "technical support," "patients," and "branch management," some customer service specialists use skills like "cleanliness," "front end," "cash management," and "customer transactions."

On average, customer service specialists earn a lower salary than customer representatives. There are industries that support higher salaries in each profession respectively. Interestingly enough, customer service specialists earn the most pay in the finance industry with an average salary of $34,860. Whereas, customer representatives have higher paychecks in the transportation industry where they earn an average of $35,783.

In general, customer service specialists study at similar levels of education than customer representatives. They're 0.2% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.

Let's now take a look at the customer service expert profession. On average, these workers make higher salaries than customer representatives with a $62,606 difference per year.

Using customer representatives and customer service experts resumes, we found that both professions have similar skills such as "windows," "technical support," and "product knowledge," but the other skills required are very different.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from customer representative resumes include skills like "phone calls," "data entry," "bank secrecy act," and "branch management," whereas a customer service expert might be skilled in "cleanliness," "reservations," "cash handling," and "store training. "

Customer service experts are known to earn similar educational levels when compared to customer representatives. Additionally, they're 0.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

Customer specialists tend to earn a higher pay than customer representatives by about $1,020 per year.

While their salaries may vary, customer representatives and customer specialists both use similar skills to perform their jobs. Resumes from both professions include skills like "phone calls," "windows," and "technical support. "

Each job requires different skills like "bank secrecy act," "branch management," "inbound calls," and "service calls," which might show up on a customer representative resume. Whereas customer specialist might include skills like "customer transactions," "client facing," "related training," and "work ethic."

Customer specialists reach similar levels of education when compared to customer representatives. The difference is that they're 1.0% more likely to earn a Master's Degree more, and 0.1% less likely to graduate with a Doctoral Degree.