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What is a customer resolution specialist and how to become one
Customer resolution specialists are responsible for handling all the complaints and problems of the customer and work to resolve issues swiftly. They handle all types of inbound calls with maximum efficiency, provide accurate information to customers, take appropriate steps to resolve all issues, and deal with a variety of complaints, grievances, and disputes. Customer resolution specialists earn an average salary of $31,000 annually or $15 per hour.
Customer resolution specialists conduct researches and resolve customer escalations regarding loan servicing processes. They de-escalate the customer's concern and research the inquiry to determine the validity as well as the root cause trigger for the reason of the complaint. They also handle other types of non-escalated written requests from customers and assist with documenting the procedures. A great customer resolution specialist needs to have excellent organizational skills, strong time management, and the ability to meet deadlines.
Customer resolution specialists typically have a high school diploma or its equivalent. They are expected to have prior experience supporting customer escalations and written interactions with mortgage-servicing customers.
Avg. Salary $36,509
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.70%
Asian 6.23%
Black or African American 10.30%
Hispanic or Latino 17.04%
Unknown 5.29%
White 60.44%
Genderfemale 65.23%
male 34.77%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Customer resolution specialist career paths
Key steps to become a customer resolution specialist
Explore customer resolution specialist education requirements
Start to develop specific customer resolution specialist skills
Skills Percentages Customer Complaints 15.80% Customer Inquiries 8.43% Billing Issues 6.52% Conflict Resolution 5.42% Inbound Calls 5.41% Complete relevant customer resolution specialist training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer resolution specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer resolution specialist based on U.S. Bureau of Labor Statistics data and data from real customer resolution specialist resumes.Research customer resolution specialist duties and responsibilities
- Manage billing inquiries, encourage cross-selling and referral for additional property and casualty lines of business.
- Develop and expand existing relationships by identifying cross-selling and new business opportunities for full global suite of investment strategies.
- Interact extensively with residential customers to support account needs, while upselling on additional service offerings by identifying personal needs.
Prepare your customer resolution specialist resume
When your background is strong enough, you can start writing your customer resolution specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer resolution specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer resolution specialist resume templates
Build a professional customer resolution specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer resolution specialist resume.
Apply for customer resolution specialist jobs
Now it's time to start searching for a customer resolution specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer resolution specialist job
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Average customer resolution specialist salary
The average customer resolution specialist salary in the United States is $36,509 per year or $18 per hour. Customer resolution specialist salaries range between $28,000 and $47,000 per year.
What am I worth?
How do customer resolution specialists rate their job?
Customer resolution specialist reviews
very low salary, no career growth, very stressful and not rewarding
Interaction with customers finding best solutions which are satisfying both sides.
Mostly sitting position at work.
The people and helping them solve their problems, also being first to help the customers.
not being able to communicate with a customer
Updated January 8, 2025
