Customer resolution specialists are responsible for handling all the complaints and problems of the customer and work to resolve issues swiftly. They handle all types of inbound calls with maximum efficiency, provide accurate information to customers, take appropriate steps to resolve all issues, and deal with a variety of complaints, grievances, and disputes. Customer resolution specialists earn an average salary of $31,000 annually or $15 per hour.
Customer resolution specialists conduct researches and resolve customer escalations regarding loan servicing processes. They de-escalate the customer's concern and research the inquiry to determine the validity as well as the root cause trigger for the reason of the complaint. They also handle other types of non-escalated written requests from customers and assist with documenting the procedures. A great customer resolution specialist needs to have excellent organizational skills, strong time management, and the ability to meet deadlines.
Customer resolution specialists typically have a high school diploma or its equivalent. They are expected to have prior experience supporting customer escalations and written interactions with mortgage-servicing customers.
There is more than meets the eye when it comes to being a customer resolution specialist. For example, did you know that they make an average of $14.06 an hour? That's $29,241 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer resolution specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer resolution specialist, we found that a lot of resumes listed 14.0% of customer resolution specialists included customer service, while 10.5% of resumes included customer complaints, and 8.8% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer resolution specialist job title. But what industry to start with? Most customer resolution specialists actually find jobs in the finance and retail industries.
If you're interested in becoming a customer resolution specialist, one of the first things to consider is how much education you need. We've determined that 35.3% of customer resolution specialists have a bachelor's degree. In terms of higher education levels, we found that 3.4% of customer resolution specialists have master's degrees. Even though some customer resolution specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer resolution specialist. When we researched the most common majors for a customer resolution specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer resolution specialist resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer resolution specialist. In fact, many customer resolution specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer resolution specialists also have previous career experience in roles such as cashier or sales associate.