Find The Best Customer Resolution Specialist Jobs For You

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Average Salary
$29,241
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
95,893
Job Openings

Customer Resolution Specialist Careers

Customer resolution specialists are responsible for handling all the complaints and problems of the customer and work to resolve issues swiftly. They handle all types of inbound calls with maximum efficiency, provide accurate information to customers, take appropriate steps to resolve all issues, and deal with a variety of complaints, grievances, and disputes. Customer resolution specialists earn an average salary of $31,000 annually or $15 per hour.

Customer resolution specialists conduct researches and resolve customer escalations regarding loan servicing processes. They de-escalate the customer's concern and research the inquiry to determine the validity as well as the root cause trigger for the reason of the complaint. They also handle other types of non-escalated written requests from customers and assist with documenting the procedures. A great customer resolution specialist needs to have excellent organizational skills, strong time management, and the ability to meet deadlines.

Customer resolution specialists typically have a high school diploma or its equivalent. They are expected to have prior experience supporting customer escalations and written interactions with mortgage-servicing customers.

There is more than meets the eye when it comes to being a customer resolution specialist. For example, did you know that they make an average of $14.06 an hour? That's $29,241 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Resolution Specialist Do

There are certain skills that many customer resolution specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer resolution specialist, we found that a lot of resumes listed 14.0% of customer resolution specialists included customer service, while 10.5% of resumes included customer complaints, and 8.8% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer resolution specialist job title. But what industry to start with? Most customer resolution specialists actually find jobs in the finance and retail industries.

How To Become a Customer Resolution Specialist

If you're interested in becoming a customer resolution specialist, one of the first things to consider is how much education you need. We've determined that 35.3% of customer resolution specialists have a bachelor's degree. In terms of higher education levels, we found that 3.4% of customer resolution specialists have master's degrees. Even though some customer resolution specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer resolution specialist. When we researched the most common majors for a customer resolution specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer resolution specialist resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer resolution specialist. In fact, many customer resolution specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer resolution specialists also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$29,241
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
95,893
Job Openings

Customer Resolution Specialist Career Paths

Top Careers Before Customer Resolution Specialist

Cashier
12.0 %

Top Careers After Customer Resolution Specialist

Cashier
10.1 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Resolution Specialist

Customer Resolution Specialists in America make an average salary of $29,241 per year or $14 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $22,000 per year.
Average Salary
$29,241

Best Paying Cities

City
ascdesc
Average Salarydesc
Jacksonville, FL
Salary Range25k - 36k$30k$30,219
Opelika, AL
Salary Range22k - 33k$28k$27,792
Copperas Cove, TX
Salary Range21k - 34k$27k$27,405
Bowling Green, KY
Salary Range21k - 30k$26k$25,502
$21k
$36k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
(USA) Coordinator II, Contact Center Operations, Customer Resolutions Specialist-Work From Home
(USA) Coordinator II, Contact Center Operations, Customer Resolutions Specialist-Work From Home
Wal-Mart
Wal-Mart
03/26/2021
03/26/2021
$31,30503/26/2021
$31,305
Customer Resolution Specialist
Customer Resolution Specialist
Computershare
Computershare
03/20/2021
03/20/2021
$39,38203/20/2021
$39,382
Seasonal Customer Resolution Specialist-Work From Home
Seasonal Customer Resolution Specialist-Work From Home
Computershare
Computershare
01/28/2021
01/28/2021
$35,47901/28/2021
$35,479
Seasonal Customer Resolution Specialist-Work From Home
Seasonal Customer Resolution Specialist-Work From Home
Computershare Inc.
Computershare Inc.
01/27/2021
01/27/2021
$35,47901/27/2021
$35,479
Remote Customer Resolution Specialist
Remote Customer Resolution Specialist
Adecco Staffing
Adecco Staffing
01/26/2021
01/26/2021
$31,30501/26/2021
$31,305
See More Recent Salaries

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Customer Resolution Specialist Demographics

Gender

female

61.9 %

male

32.9 %

unknown

5.3 %

Ethnicity

White

65.8 %

Hispanic or Latino

14.7 %

Black or African American

9.7 %

Foreign Languages Spoken

Spanish

73.5 %

German

5.9 %

French

5.9 %
See More Demographics

Customer Resolution Specialist Education

Majors

Business
33.0 %

Degrees

Bachelors

35.3 %

Certificate

19.0 %

High School Diploma

18.8 %
See More Education Info
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Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Resolution Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.0% of customer resolution specialists listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Resolution Specialist

Some places are better than others when it comes to starting a career as a customer resolution specialist. The best states for people in this position are Washington, California, Connecticut, and Colorado. Customer resolution specialists make the most in Washington with an average salary of $42,638. Whereas in California and Connecticut, they would average $42,197 and $40,152, respectively. While customer resolution specialists would only make an average of $35,579 in Colorado, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Iowa

Total Customer Resolution Specialist Jobs:
1,419
Highest 10% Earn:
$47,000
Location Quotient:
1.57
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nebraska

Total Customer Resolution Specialist Jobs:
754
Highest 10% Earn:
$44,000
Location Quotient:
1.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Maine

Total Customer Resolution Specialist Jobs:
701
Highest 10% Earn:
$49,000
Location Quotient:
2.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Resolution Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer resolution specialists and discovered their number of customer resolution specialist opportunities and average salary. Through our research, we concluded that Navient was the best, especially with an average salary of $29,831. Allstate follows up with an average salary of $31,906, and then comes Sallie Mae with an average of $30,062. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer resolution specialist. The employers include Computershare, Afni, and Evolve Vacation Rental

1. Navient
4.5
Avg. Salary: 
$29,831
Customer Resolution Specialists Hired: 
116+
2. Allstate
4.7
Avg. Salary: 
$31,906
Customer Resolution Specialists Hired: 
49+
3. Sallie Mae
4.6
Avg. Salary: 
$30,062
Customer Resolution Specialists Hired: 
36+
4. DIRECTV
4.7
Avg. Salary: 
$26,339
Customer Resolution Specialists Hired: 
34+
5. Dish Network
4.2
Avg. Salary: 
$30,988
Customer Resolution Specialists Hired: 
32+
6. Black Hills
4.7
Avg. Salary: 
$34,956
Customer Resolution Specialists Hired: 
21+
Updated October 2, 2020