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Customer resolution specialists are responsible for handling all the complaints and problems of the customer and work to resolve issues swiftly. They handle all types of inbound calls with maximum efficiency, provide accurate information to customers, take appropriate steps to resolve all issues, and deal with a variety of complaints, grievances, and disputes. Customer resolution specialists earn an average salary of $31,000 annually or $15 per hour.

Customer resolution specialists conduct researches and resolve customer escalations regarding loan servicing processes. They de-escalate the customer's concern and research the inquiry to determine the validity as well as the root cause trigger for the reason of the complaint. They also handle other types of non-escalated written requests from customers and assist with documenting the procedures. A great customer resolution specialist needs to have excellent organizational skills, strong time management, and the ability to meet deadlines.

Customer resolution specialists typically have a high school diploma or its equivalent. They are expected to have prior experience supporting customer escalations and written interactions with mortgage-servicing customers.

There is more than meets the eye when it comes to being a customer resolution specialist. For example, did you know that they make an average of $19.67 an hour? That's $40,917 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Resolution Specialist Do

There are certain skills that many customer resolution specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Resolution Specialist does

How To Become a Customer Resolution Specialist

If you're interested in becoming a customer resolution specialist, one of the first things to consider is how much education you need. We've determined that 43.4% of customer resolution specialists have a bachelor's degree. In terms of higher education levels, we found that 4.2% of customer resolution specialists have master's degrees. Even though some customer resolution specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer resolution specialist. When we researched the most common majors for a customer resolution specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer resolution specialist resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer resolution specialist. In fact, many customer resolution specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer resolution specialists also have previous career experience in roles such as cashier or sales associate.

Customer Resolution Specialist Career Paths

Average Salary for a Customer Resolution Specialist

Customer Resolution Specialists in America make an average salary of $40,917 per year or $20 per hour. The top 10 percent makes over $56,000 per year, while the bottom 10 percent under $29,000 per year.
Average Customer Resolution Specialist Salary
$40,917 Yearly
$19.67 hourly
$29,000
10 %
$40,000
Median
$56,000
90 %

What Am I Worth?

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Customer Resolution Specialist Education

Customer Resolution Specialist Majors

33.6 %

Customer Resolution Specialist Degrees

Bachelors

43.4 %

High School Diploma

23.0 %

Associate

21.2 %

Top Skills For a Customer Resolution Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.0% of customer resolution specialists listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Resolution Specialist Resume templates

Zippia allows you to choose from different easy-to-use Customer Resolution Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Resolution Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Resolution Specialist Demographics

Customer Resolution Specialist Gender Distribution

Female
Female
65%
Male
Male
35%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer resolution specialists, 65.2% of them are women, while 34.8% are men.

  • The most common race/ethnicity among customer resolution specialists is White, which makes up 65.3% of all customer resolution specialists.

  • The most common foreign language among customer resolution specialists is Spanish at 73.5%.

Online Courses For Customer Resolution Specialist That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Financial Accounting-Adjusting Entries & Financial Statement
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Adjusting entry creation, posting adjusting entries to a worksheet, creating financial statements from the trial balance...

Conflict Resolution Skills
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Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolution...

Accounting & Financial Statement Analysis: Complete Training
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Accounting & Financial Ratio Analysis made easy. Learn important accounting skills that will get your foot in the door!...

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Best States For a Customer Resolution Specialist

Some places are better than others when it comes to starting a career as a customer resolution specialist. The best states for people in this position are Washington, Oregon, Alaska, and California. Customer resolution specialists make the most in Washington with an average salary of $58,749. Whereas in Oregon and Alaska, they would average $55,565 and $50,459, respectively. While customer resolution specialists would only make an average of $45,198 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Iowa

Total Customer Resolution Specialist Jobs:
1,419
Highest 10% Earn:
$55,000
Location Quotient:
1.57 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Montana

Total Customer Resolution Specialist Jobs:
446
Highest 10% Earn:
$56,000
Location Quotient:
1.55 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. South Dakota

Total Customer Resolution Specialist Jobs:
385
Highest 10% Earn:
$51,000
Location Quotient:
1.44 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Resolution Specialists

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Top Customer Resolution Specialist Employers

Most Common Employers For Customer Resolution Specialist

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Dell$117,479$56.485
2AT&T$58,496$28.1210
3Black Hills$50,753$24.4021
4Allstate$43,750$21.0348
5Navient$41,628$20.01154
6Fidelity Investments$41,469$19.9410
7Xerox$40,952$19.6913
8Cox Communications$40,917$19.676
9U.S. Cellular$40,578$19.5110
10Geiger$40,558$19.505