Customer resolution specialist demographics and statistics in the US
Customer resolution specialist demographics research summary. Zippia estimates customer resolution specialist demographics and statistics in the United States by using a database of 30 million profiles. Our customer resolution specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer resolution specialists after extensive research and analysis:
- There are over 19,519 customer resolution specialists currently employed in the United States.
- 65.2% of all customer resolution specialists are women, while 34.8% are men.
- The average customer resolution specialist age is 40 years old.
- The most common ethnicity of customer resolution specialists is White (60.4%), followed by Hispanic or Latino (17.0%), Black or African American (10.3%) and Asian (6.2%).
- Customer resolution specialists are most in-demand in Chandler, AZ.
- The finance industry is the highest-paying for customer resolution specialists.
- Portland, OR pays an annual average wage of $41,588, the highest in the US.
- In 2022, women customer resolution specialists earned 96% of what men earned.
- 7% of all customer resolution specialists are LGBT.
- Iowa is the best state for customer resolution specialists to live.
- Customer resolution specialists are 52% more likely to work at private companies in comparison to public companies.
On this page
Customer resolution specialist demographics by:
Customer resolution specialist gender statistics
65.2% of customer resolution specialists are women and 34.8% of customer resolution specialists are men.
- Female, 65.2%
- Male, 34.8%
Customer resolution specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 65.2% |
| Male | 34.8% |
Customer resolution specialist gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$38,468
Female income
$37,120
Customer resolution specialist gender ratio over time
This data breaks down the percentage of men and women in customer resolution specialist positions over time. Currently, 65.2% of customer resolution specialists are female.
Customer resolution specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 33.02% | 66.98% |
| 2011 | 32.87% | 67.13% |
| 2012 | 34.42% | 65.58% |
| 2013 | 34.87% | 65.13% |
| 2014 | 35.40% | 64.60% |
| 2015 | 35.28% | 64.72% |
| 2016 | 35.86% | 64.14% |
| 2017 | 36.31% | 63.69% |
| 2018 | 34.96% | 65.04% |
| 2019 | 34.51% | 65.49% |
| 2020 | 35.17% | 64.83% |
| 2021 | 34.77% | 65.23% |
Customer resolution specialist related jobs gender ratio
We compared customer resolution specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Resolution Specialist | 35% | 65% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer resolution specialist demographics by race
The most common ethnicity among customer resolution specialists is White, which makes up 60.4% of all customer resolution specialists. Comparatively, 17.0% of customer resolution specialists are Hispanic or Latino and 10.3% of customer resolution specialists are Black or African American.
- White, 60.4%
- Hispanic or Latino, 17.0%
- Black or African American, 10.3%
- Asian, 6.2%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.8%
Customer resolution specialist race
| Customer resolution specialist race | Percentages |
|---|---|
| White | 60.4% |
| Hispanic or Latino | 17.0% |
| Black or African American | 10.3% |
| Asian | 6.2% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.8% |
Customer resolution specialist race and ethnicity over time
See how customer resolution specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer resolution specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 67.84% | 10.56% | 5.52% | 13.09% |
| 2011 | 67.56% | 10.85% | 5.66% | 12.96% |
| 2012 | 66.75% | 10.73% | 5.47% | 13.81% |
| 2013 | 67.10% | 10.56% | 5.63% | 13.49% |
| 2014 | 66.48% | 10.50% | 5.94% | 13.67% |
| 2015 | 65.86% | 10.25% | 5.73% | 14.79% |
| 2016 | 64.98% | 10.74% | 5.97% | 14.68% |
| 2017 | 65.89% | 10.16% | 5.93% | 14.51% |
| 2018 | 65.71% | 9.73% | 6.11% | 14.89% |
| 2019 | 65.31% | 9.93% | 5.91% | 15.40% |
| 2020 | 62.75% | 9.33% | 6.06% | 16.01% |
| 2021 | 60.44% | 10.30% | 6.23% | 17.04% |
Customer resolution specialist wage gap by race
According to our data, asian customer resolution specialists have the highest average salary compared to other ethnicities. Black or african american customer resolution specialists have the lowest average salary at $38,061.
| Ethnicity | Salary |
|---|---|
| Unknown | $38,115 |
| White | $38,537 |
| Black or African American | $38,061 |
| Asian | $39,213 |
| Hispanic or Latino | $38,426 |
Average customer resolution specialist age
See how the average age of customer resolution specialists varies based on ethnicity and gender.
Male
Female
Customer resolution specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer resolution specialist age breakdown
The average age of customer resolution specialists is 40+ years years old, representing 49% of the customer resolution specialist population.
Customer resolution specialist age breakdown
| Customer Resolution Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer resolution specialist educational attainment
The most common degree for customer resolution specialists is bachelor's degree, with 43% of customer resolution specialists earning that degree. The second and third most common degree levels are high school diploma degree at 23% and high school diploma degree at 21%.
- Bachelor's, 43%
- High School Diploma, 23%
- Associate, 21%
- Diploma, 5%
- Other Degrees, 8%
Customer resolution specialists by degree level
| Customer resolution specialist degree | Percentages |
|---|---|
| Bachelor's | 43% |
| High School Diploma | 23% |
| Associate | 21% |
| Diploma | 5% |
| Other Degrees | 8% |
Customer resolution specialist jobs you might like
Customer resolution specialist wage gap by degree level
According to the data, customer resolution specialists with a Master's degree earn more than those without, at $42,713 annually. With a Bachelor's degree, customer resolution specialists earn a median annual income of $41,045 compared to $37,421 for customer resolution specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,713 |
| High School Diploma or Less | $36,160 |
| Bachelor's Degree | $41,045 |
| Some College/ Associate Degree | $37,421 |
Customer resolution specialist employment statistics
Most customer resolution specialists work for a private in the finance industry.
Company size where customer resolution specialists work
Below, you can see the size of companies where customer resolution specialists work.
Customer resolution specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 4% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 48% |
Customer resolution specialist jobs by company type
Employees with the customer resolution specialist job title have their preferences when it comes to working for a company. For instance, most customer resolution specialists prefer to work at private companies over public companies.
Customer resolution specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 46% |
| Private | 52% |
| Government | 1% |
Customer resolution specialist jobs by industry
The most common industries for customer resolution specialists are finance, professional and retail.
Customer resolution specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 23% |
| Finance | 12% |
| Professional | 10% |
| Retail | 9% |
| Technology | 8% |
| Health Care | 6% |
| Insurance | 6% |
| Telecommunication | 5% |
| Manufacturing | 4% |
| Media | 3% |
| Transportation | 3% |
| Hospitality | 3% |
| Start-up | 3% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer resolution specialist turnover and employment statistics
Customer resolution specialist unemployment rate over time
The unemployment rate for customer resolution specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer resolution specialist unemployment rate by year
| Year | Customer resolution specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer resolution specialist tenure
The average customer resolution specialist stays at their job for 1-2 years, based on the 1,181 customer resolution specialists resumes in Zippia's database.
Customer resolution specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 24% |
| 1-2 years | 35% |
| 3-4 years | 13% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 6% |
Customer resolution specialist LGBT ratio compared to similar jobs
Review the percent of customer resolution specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Flight Crew Scheduler | 5.53% | 117,064 |
| Eligibility Technician | 6.73% | 24,203 |
| Customer Resolution Specialist | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Periodicals Library Assistant | 11.16% | 1,044 |
| Employment Assistant | 15.31% | 4,946 |
Similar customer resolution specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Flight Crew Scheduler | 5.53% | 117,064 |
| Eligibility Technician | 6.73% | 24,203 |
| File Keeper | 8.60% | 3,419 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Periodicals Library Assistant | 11.16% | 1,044 |
| Employment Assistant | 15.31% | 4,946 |
Foreign languages spoken by customer resolution specialists
The most common foreign language among customer resolution specialists is Spanish at 73.5%. The second-most popular foreign language spoken is German at 5.9% and French is the third-most popular at 5.9%.
- Spanish, 73.5%
- German, 5.9%
- French, 5.9%
- Portuguese, 2.9%
- Tagalog, 2.9%
- Other, 8.9%
Customer resolution specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 73.5% |
| German | 5.9% |
| French | 5.9% |
| Portuguese | 2.9% |
| Tagalog | 2.9% |
| Other | 8.9% |
