Customer resolution specialist job description

If you are a Healthcare professional who has experience in patient billing and payment and is ready to advance your career and be part of a world-renowned healthcare organization, take the first step and apply now! Your best future is waiting to be discovered!
Benefits


Top pay- $25.00-$28.00 per hour Great Schedule! Monday-Friday (8: 00am-6: 00pm PST) Remote Position! Must be local to go into office once a month! Health insurance Refer-a-friend bonus Weekly payroll 24-hour accessibility Personalized service
Required
High School Diploma or GED equivalent A minimum of three (3) year of progressively responsible and directly related work experience
Licenses and Certifications
HFMA - Certified Rev Cycle Rep (CRCR) preferred
Preferred
Patient Access Representative, Medical Billing, Patient Services Representative, Front Desk, Scheduler experience in a Health Care setting Knowledge of computer systems and software used in a functional area. Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.). Children's Health Programs (CCS, GHPP, Healthy Families, etc.)


KNOWLEDGE/SKILLS & ABILITIES


Government/non-government payer requirements, reimbursement rules, laws and regulations that govern billing/collection activities Medical terminology, CPT-4, ICD-9, HCPCS, modifier coding and how these items drive reimbursement Principles and practices of customer service and telephone courtesy Organizational, planning, analytical and problem solving skills Attention to detail and follow-through Demonstrated verbal and written communication skills Microsoft Office applications (Word and Excel) Epic Professional Billing preferred
Responsibilities
Performs or requests adjustments and contractual write offs as applicable Maintains a thorough understanding of hospital and professional billing procedures and payment practices of state, federal and all third party payers Resolves HB and PB customer service inquires which could include: Benefit and eligibility information Billing and payment issues Authorization for treatment Explanation of benefits (EOB) Perform timely and efficient collection of all HB and PB self-pay balances by calling patients/guarantors and others to collect or arrange budget plan options and resolve issues. Performs presumptive charity determinations as applicable. Performs bad debt request transfers as applicable. Ensures daily productivity standards of assigned accounts are met and posting of all action codes related to patient’s accounts Maintains a thorough, practical understanding of departmental established policies and procedures Other duties as assigned


About Us


Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, we can help!


Refer a friend and get $125 bonus for every referral! *



*In order to get the bonus, the person referred must work at least 20 shifts.

LawnStarter is a marketplace that makes lawn care easy for homeowners while helping small businesses grow and succeed. We've raised over $20M in venture funding and are growing fast to revolutionize the $115 Billion lawn care industry. Are you interested in being an integral part of that growth and helping build our team?
What makes these roles awesome:
1 - Team
We believe the most significant part of any work environment is the team. Given this, we have spent a massive amount of time finding humble, hungry, and smart folks that you will get to work with every single day. Thats a huge part of the reason LawnStarter received the best places to work award in 2018, 2019 and 2020 from the Austin-American Statesman.
2 - Growth
We have a small, tight-knit team willing to give responsibility to anyone that is hungry, humble, and smart. Youll be owning the outcome of your work and helping to shape the future of the business. If you're hungry for career growth and want to develop your skills, LawnStarter is the place to be.
3 - Startup Environment (Without the Early Stage Risk)
We are generating tens of millions of dollars in revenue per year enabling us to have a close-knit, agile, and fun environment that make startups so alluring with the added benefit of stability. We are backed by some of the leading venture and growth equity funds in the technology space.
What you'll be doing:
The Customer Resolution Specialist is a hybrid role that monitors external review sites and assists in the resolution of escalated concerns that may arise during a customer's service. This person will work to turn these negative experiences into positive ones. You will use a multitude of communication platforms to connect with the reviewer (phone, chat, email, text). You will then use our internal tools and processes to help improve their experience.
Whether it's reviews or escalations your role is to guide our customers through the experience, making each step of the process as easy as possible, and assisting them with finding the best resolution to their issue.
This is a great opportunity to work closely with management on an important and evolving area that's vital to the long-term success of the company.


Requirements
The following traits should describe you:
Passion for supporting others through a patient and empathetic approach Customer-centric attitude Strong attention to detail Excellent written and verbal communication skills Ability to think outside of the box and come up with unique solutions to new problems Comfort with Challenging the Status Quo and providing feedback and suggestions Adaptable to quick changes in policy and processes A desire and willingness to improve upon your skills and knowledge, on your own and through the assistance of your manager and peers
What you'll need
Youll need to have the following equipment for the duration of your employment with LawnStarter:
A reliable headset , webcam , and Windows PC or Apple computer . These are not provided, so you'll need to supply your own. A reliable high-speed internet connection with high uptime, that you can connect to via ethernet (wired connection) A quiet, dedicated work environment where you can take calls and attend meetings without distractions or interruptions
Bonus Points

Experience working in a customer support role, especially over the phone Experience working monitoring external review sites Experience working in a call center environment or remotely Experience with Zendesk or similar ticketing systems
Additional Details and Requirements
This will be a full-time hourly position Pay range (based on experience): $14 - 16 Benefits included: Paid vacation, holidays, and sick time. Medical, dental, vision, long/short term disability, life insurance Must be a resident of one of the following states: CO, DC, FL, GA, IL, MI, NC, NJ, NY, OH, PA, TN, TX, VA, WA Must have flexible availability Monday - Friday: 7 am - 6 pm (your schedule will be between that start and end) Great Culture: One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. Thats why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.


#ZR
Company DescriptionCompany Overview: LawnStarter is a marketplace that makes lawn care easy for homeowners while helping small businesses grow and succeed. We've raised over $20M in venture funding and are growing fast to revolutionize the $115 Billion lawn care industry. Are you interested in being an integral part of that growth and helping build our team?

What makes these roles awesome:

1 - Team
We believe the most significant part of any work environment is the team. Given this, we have spent a massive amount of time finding humble, hungry, and smart folks that you will get to work with every single day. That’s a huge part of the reason LawnStarter received the best places to work award in 2018, 2019 and 2020 from the Austin-American Statesman.

2 - Growth
We have a small, tight-knit team willing to give responsibility to anyone that is hungry, humble, and smart. You’ll be owning the outcome of your work and helping to shape the future of the business. If you're hungry for career growth and want to develop your skills, LawnStarter is the place to be.

3 - Startup Environment (Without the Early Stage Risk)
We are generating tens of millions of dollars in revenue per year enabling us to have a close-knit, agile, and fun environment that make startups so alluring with the added benefit of stability. We are backed by some of the leading venture and growth equity funds in the technology space.

DEDUCTION RESOLUTION SPECIALIST, CUSTOMER FINANCIAL SERVICESORRVILLE, OH (hybrid work arrangements available)
Why Smucker is the Place for You
You deserve a positive and encouraging work environment. One that allows you to deliver your best work and become your best professional self. That is exactly what you will find at Smucker.
Inspired by our unique culture, we are determined to support every employee holistically by meeting their physical, emotional and financial needs through:
Our Total Reward benefits program - includes competitive health and financial benefits that reflect your needs at different life stages, and a continued commitment to empower flexible work schedules and remote work opportunities to help you thrive. Continuous opportunities to learn, grow and develop - beyond functional job-based education, we promote well-rounded development and encourage a spirit of continuous learning as part of our commitment to help you realize your professional goals.Our continued progress on the journey to become the inclusive and diverse organization we expect to be supporting equity across our communities. We firmly believe that an inclusive environment and diverse organization strengthens our Company and enables every employee to reach their full potential.

Your Opportunity
In this role you will identify and resolve all types of deductions, including credits, in a timely and efficient manner with a clear understanding of impact to Sales, the balance sheet, and the P&L, while identifying trends to drive future improvement. This individual should have strong communication, analytical and problem-solving skills, as well as strong collaboration with cross-functional partners to minimize deduction issues and improve invoice accuracy.
Self-motivated to research, analyze, and resolve deductions on customer payments while adhering to established processes to ensure coding, reporting, and financial impact accuracy.Accountable for driving results with brokers, sales, and sales support on pre-determined deduction metrics, timely follow up with customers on invalid deductions, and takes the lead on driving collaboration of key accounting and finance decisions.Provide insight to Supply Chain partners to support cost savings and avoidance opportunities, along with support of scorecard adherence.Responsible for idea generation, maintenance and utilization of department tools and dashboards to identify customer payment trends and opportunities through data analysis.Build strong relationships with internal and external partners to drive customer behavior improvements.Manage a combination of daily responsibilities and special projects to support current business activities and needs.

Is this the Role for You?
Are you a driven professional with a passion for delivering results while expanding your skillset and enhancing your expertise? Are you eager to share your opinions (and have them heard) and make a positive impact through your work? Do you share in our dedication to continuous improvement and growth? If so, you are the type of professional we want to add to our Company!
What we are looking for:
Bachelor's Degree required. A Business, Finance, or Supply Chain degree is preferred.
Minimum of 1 year of related business experience (relevant internships considered) Experience in the CPG (Consumer Packaged Goods) industry is a plus.
Effective interpersonal skills, both written and verbal, to build relationships with internal and external partners.Intermediate Excel skills (V-Lookup, Pivot Table, Formulas) Strong problem solving, and analytical skills needed in managing complex business situations and achieving objectives.Ability to organize information and prioritize tasks to meet deadlines in time sensitive situations.Ability to display indirect leadership across other functional areas to accomplish company goals.Proficient computer skills, including Microsoft Word and PowerPoint.Career interest in the Supply Chain and/or Finance field preferred.
Data visualization tool experience a plus (i.e. Spotfire, Tableau)

Learn More About Working at Smucker
Our Total Rewards Benefits ProgramOur Thriving Together Philosophy Supporting All Impacted by Our BusinessOur Continued Progress on Inclusion, Diversity and Equity

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