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What is a customer retention representative and how to become one
A customer retention representative is someone who works for a company to prevent customers from leaving or canceling their services. They are responsible for creating and implementing strategies to keep customers satisfied and loyal to the company. This may include resolving customer complaints, offering incentives or special deals, and providing excellent customer service. Overall, their goal is to build strong relationships with customers and ensure they remain loyal to the company for the long term.
Avg. Salary $41,084
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.76%
Asian 6.04%
Black or African American 10.87%
Hispanic or Latino 18.39%
Unknown 5.51%
White 58.43%
Genderfemale 54.32%
male 45.68%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a customer retention representative?
Pros
Opportunity to help customers and resolve their issues
Opportunity to earn commission or bonuses based on successful retention
Consistent work schedule and hours
Potential for career advancement in the company
Opportunities for training and skill development
Cons
Dealing with angry or upset customers can be stressful
High pressure to meet retention goals and quotas
Repetitive nature of the job can be boring or tedious
Requires patience and strong communication skills
Limited opportunities for creativity or innovation
Customer retention representative career paths
Key steps to become a customer retention representative
Explore customer retention representative education requirements
Start to develop specific customer retention representative skills
Skills Percentages Customer Service 13.38% Outbound Calls 7.64% Bundling 6.59% Troubleshoot 6.54% Update Customer Accounts 6.03% Complete relevant customer retention representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer retention representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer retention representative based on U.S. Bureau of Labor Statistics data and data from real customer retention representative resumes.Research customer retention representative duties and responsibilities
- Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
- Interact via phone to retain existing customers and prevent disconnection while upselling core products including video, data, and phone.
- Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
- Retain Comcast customers via a variety of means available.
Prepare your customer retention representative resume
When your background is strong enough, you can start writing your customer retention representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer retention representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer retention representative resume templates
Build a professional customer retention representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer retention representative resume.
Apply for customer retention representative jobs
Now it's time to start searching for a customer retention representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer retention representative job
Are you a customer retention representative?
Share your story for a free salary report.
Average customer retention representative salary
The average customer retention representative salary in the United States is $41,084 per year or $20 per hour. Customer retention representative salaries range between $20,000 and $83,000 per year.
What am I worth?
How do customer retention representatives rate their job?
Customer retention representative reviews
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Micromanagement of the offices and the push on getting to each call as fast as possible
Updated January 8, 2025
