Customer retention representative demographics and statistics in the US
Customer retention representative demographics research summary. Zippia estimates customer retention representative demographics and statistics in the United States by using a database of 30 million profiles. Our customer retention representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer retention representatives after extensive research and analysis:
- There are over 155,648 customer retention representatives currently employed in the United States.
- 54.3% of all customer retention representatives are women, while 45.7% are men.
- The average customer retention representative age is 40 years old.
- The most common ethnicity of customer retention representatives is White (58.4%), followed by Hispanic or Latino (18.4%), Black or African American (10.9%) and Asian (6.0%).
- Customer retention representatives are most in-demand in McKinney, TX.
- Phoenix, AZ pays an annual average wage of $77,670, the highest in the US.
- In 2022, women customer retention representatives earned 91% of what men earned.
- Arizona is the best state for customer retention representatives to live.
- Customer retention representatives are 58% more likely to work at private companies in comparison to public companies.
On this page
Customer retention representative demographics by:
Customer retention representative gender statistics
54.3% of customer retention representatives are women and 45.7% of customer retention representatives are men.
- Female, 54.3%
- Male, 45.7%
Customer retention representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 54.3% |
| Male | 45.7% |
Customer retention representative gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$47,399
Female income
$42,992
Customer retention representative gender ratio over time
This data breaks down the percentage of men and women in customer retention representative positions over time. Currently, 54.3% of customer retention representatives are female.
Customer retention representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 43.75% | 56.25% |
| 2011 | 43.58% | 56.42% |
| 2012 | 45.29% | 54.71% |
| 2013 | 45.79% | 54.21% |
| 2014 | 46.36% | 53.64% |
| 2015 | 46.23% | 53.77% |
| 2016 | 46.86% | 53.14% |
| 2017 | 47.34% | 52.66% |
| 2018 | 45.88% | 54.12% |
| 2019 | 45.39% | 54.61% |
| 2020 | 46.11% | 53.89% |
| 2021 | 45.68% | 54.32% |
Customer retention representative related jobs gender ratio
We compared customer retention representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Retention Representative | 46% | 54% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer retention representative demographics by race
The most common ethnicity among customer retention representatives is White, which makes up 58.4% of all customer retention representatives. Comparatively, 18.4% of customer retention representatives are Hispanic or Latino and 10.9% of customer retention representatives are Black or African American.
- White, 58.4%
- Hispanic or Latino, 18.4%
- Black or African American, 10.9%
- Asian, 6.0%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.8%
Customer retention representative race
| Customer retention representative race | Percentages |
|---|---|
| White | 58.4% |
| Hispanic or Latino | 18.4% |
| Black or African American | 10.9% |
| Asian | 6.0% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.8% |
Customer retention representative race and ethnicity over time
See how customer retention representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer retention representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.83% | 11.13% | 5.33% | 14.44% |
| 2011 | 65.55% | 11.42% | 5.46% | 14.31% |
| 2012 | 64.75% | 11.30% | 5.27% | 15.17% |
| 2013 | 65.10% | 11.13% | 5.44% | 14.84% |
| 2014 | 64.48% | 11.08% | 5.75% | 15.03% |
| 2015 | 63.86% | 10.82% | 5.54% | 16.14% |
| 2016 | 62.98% | 11.31% | 5.78% | 16.04% |
| 2017 | 63.89% | 10.73% | 5.74% | 15.86% |
| 2018 | 63.71% | 10.31% | 5.91% | 16.24% |
| 2019 | 63.31% | 10.50% | 5.72% | 16.76% |
| 2020 | 60.75% | 9.90% | 5.87% | 17.37% |
| 2021 | 58.43% | 10.87% | 6.04% | 18.39% |
Customer retention representative wage gap by race
According to our data, asian customer retention representatives have the highest average salary compared to other ethnicities. Black or african american customer retention representatives have the lowest average salary at $46,039.
| Ethnicity | Salary |
|---|---|
| Unknown | $46,218 |
| White | $47,633 |
| Black or African American | $46,039 |
| Asian | $49,952 |
| Hispanic or Latino | $47,256 |
Average customer retention representative age
See how the average age of customer retention representatives varies based on ethnicity and gender.
Male
Female
Customer retention representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer retention representative age breakdown
The average age of customer retention representatives is 40+ years years old, representing 49% of the customer retention representative population.
Customer retention representative age breakdown
| Customer Retention Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer retention representative educational attainment
The most common degree for customer retention representatives is bachelor's degree, with 41% of customer retention representatives earning that degree. The second and third most common degree levels are high school diploma degree at 28% and high school diploma degree at 17%.
- Bachelor's, 41%
- High School Diploma, 28%
- Associate, 17%
- Diploma, 8%
- Other Degrees, 6%
Customer retention representatives by degree level
| Customer retention representative degree | Percentages |
|---|---|
| Bachelor's | 41% |
| High School Diploma | 28% |
| Associate | 17% |
| Diploma | 8% |
| Other Degrees | 6% |
Customer retention representative jobs you might like
Customer retention representative wage gap by degree level
According to the data, customer retention representatives with a Master's degree earn more than those without, at $63,111 annually. With a Bachelor's degree, customer retention representatives earn a median annual income of $56,596 compared to $43,951 for customer retention representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $63,111 |
| High School Diploma or Less | $40,019 |
| Bachelor's Degree | $56,596 |
| Some College/ Associate Degree | $43,951 |
Customer retention representative employment statistics
Most customer retention representatives work for a private in the professional industry.
Company size where customer retention representatives work
Below, you can see the size of companies where customer retention representatives work.
Customer retention representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 12% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 38% |
Customer retention representative jobs by company type
Employees with the customer retention representative job title have their preferences when it comes to working for a company. For instance, most customer retention representatives prefer to work at private companies over public companies.
Customer retention representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 40% |
| Private | 58% |
| Government | 1% |
Customer retention representative jobs by industry
The most common industries for customer retention representatives are professional, media and telecommunication.
Customer retention representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Professional | 16% |
| Media | 11% |
| Telecommunication | 11% |
| Technology | 8% |
| Finance | 6% |
| Retail | 4% |
| Insurance | 4% |
| Health Care | 3% |
| Automotive | 3% |
| Hospitality | 3% |
| Manufacturing | 2% |
| Transportation | 2% |
| Energy | 2% |
| Utilities | 2% |
| Government | 1% |
| Internet | 1% |
| Real Estate | 1% |
| Education | 1% |
| Construction | 1% |
Customer retention representative turnover and employment statistics
Customer retention representative unemployment rate over time
The unemployment rate for customer retention representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer retention representative unemployment rate by year
| Year | Customer retention representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer retention representative tenure
The average customer retention representative stays at their job for 1-2 years, based on the 728 customer retention representatives resumes in Zippia's database.
Customer retention representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 41% |
| 3-4 years | 11% |
| 5-7 years | 10% |
| 8-10 years | 4% |
| 11+ years | 4% |
Customer retention representative LGBT ratio compared to similar jobs
Review the percent of customer retention representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Dividend Clerk | 5.53% | 66,319 |
| Tenant Selector | 6.73% | 4,356 |
| Customer Retention Representative | 7.19% | - |
| Microfilmer | 8.60% | 118 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Public Services Assistant | 11.16% | 66,948 |
| Personnel Associate | 15.31% | 709 |
Similar customer retention representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Dividend Clerk | 5.53% | 66,319 |
| Tenant Selector | 6.73% | 4,356 |
| Microfilmer | 8.60% | 118 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Public Services Assistant | 11.16% | 66,948 |
| Personnel Associate | 15.31% | 709 |
Foreign languages spoken by customer retention representatives
The most common foreign language among customer retention representatives is Spanish at 40.0%. The second-most popular foreign language spoken is French at 40.0% and Malayalam is the third-most popular at 6.7%.
- Spanish, 40.0%
- French, 40.0%
- Malayalam, 6.7%
- Hindi, 6.7%
- Italian, 6.7%
Customer retention representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 40.0% |
| French | 40.0% |
| Malayalam | 6.7% |
| Hindi | 6.7% |
| Italian | 6.7% |
