Log In
Log In to Save
Sign Up to Save
Sign Up to Dismiss
Sign Up
The email and password you specified are invalid. Please, try again.
User already exist with emailId.
Email and password are mandatory
Forgot Password?
Don't have an account? Sign Up
Already Have An Account? Log In
reset password
Enter your email address and we will send you a link to reset your password.
Log In
Log In to Save
Sign Up to Save
Sign Up to Dismiss
Sign up to save the job and get personalized job recommendations.
The email and password you specified are invalid. Please, try again.
Email and password are mandatory
Already Have An Account? Log in
reset password
Enter your email address and we will send you a link to reset your password.
Job Dismissed
Find better matching jobs in
Where do you want to work?
Deal with People
Mostly Sitting
Repetitive
$31,720
Average Salary
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
DutiesCustomer service representatives typically do the following:
Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.
The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.
Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.
Show More
Show Less
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
EducationCustomer service representatives typically need a high school diploma.
TrainingCustomer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Licenses, Certifications, and RegistrationsCustomer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.
Important QualitiesCommunication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
Show More
Show Less
Do you work as a Customer Retention Specialist?
NO RESULTS
Aw snap, no jobs found.
Help others decide if this is a good career for them
|
|
---|---|
Gender | |
Female 58.1% |
|
Male 40.0% |
|
Unknown 1.9% |
|
Ethnicity | |
White 79.5% |
|
Hispanic or Latino 12.4% |
|
Asian 5.9% |
|
Unknown 1.7% |
|
Black or African American 0.5% |
|
Show More | |
Languages Spoken | |
Spanish 67.9% |
|
French 5.7% |
|
Swedish 3.8% |
|
Arabic 3.8% |
|
Chinese 1.9% |
|
German 1.9% |
|
Japanese 1.9% |
|
Amharic 1.9% |
|
Greek 1.9% |
|
Carrier 1.9% |
|
Hindi 1.9% |
|
Tagalog 1.9% |
|
Russian 1.9% |
|
Czech 1.9% |
|
Show More |
|
|
---|---|
Schools | |
University of Phoenix 21.8% |
|
Boise State University 10.9% |
|
Kaplan University 5.5% |
|
Central New Mexico Community College 4.8% |
|
Strayer University 4.8% |
|
Alabama A & M University 4.8% |
|
Ashford University 4.2% |
|
American InterContinental University 4.2% |
|
University of Wisconsin - Milwaukee 4.2% |
|
Marshall University 3.6% |
|
Liberty University 3.6% |
|
Columbus State Community College 3.0% |
|
University of Maryland - University College 3.0% |
|
Arizona State University 3.0% |
|
University of Central Oklahoma 3.0% |
|
Florida State University 3.0% |
|
Utah Valley University 3.0% |
|
South Texas College 3.0% |
|
University of North Carolina at Charlotte 3.0% |
|
Idaho State University 3.0% |
|
Show More | |
Majors | |
Business 30.6% |
|
Psychology 8.1% |
|
Criminal Justice 7.9% |
|
Communication 5.1% |
|
Accounting 4.9% |
|
Nursing 4.1% |
|
Management 3.8% |
|
General Studies 3.6% |
|
Education 3.4% |
|
Health Care Administration 3.4% |
|
Liberal Arts 3.2% |
|
Human Resources Management 3.2% |
|
Marketing 3.0% |
|
Graphic Design 2.8% |
|
Computer Science 2.4% |
|
Computer Information Systems 2.4% |
|
English 2.3% |
|
Medical Assisting Services 2.3% |
|
Elementary Education 1.9% |
|
Finance 1.9% |
|
Show More | |
Degrees | |
Other 35.5% |
|
Bachelors 35.1% |
|
Associate 16.3% |
|
Masters 7.3% |
|
Certificate 3.9% |
|
Diploma 1.4% |
|
License 0.5% |
|
Show More |
Have you worked as a Customer Retention Specialist? Help other job seekers by rating your experience as a Customer Retention Specialist.
Show More
Are you working as a Customer Retention Specialist? Help us rate Customer Retention Specialist as a Career.
Show More