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Become A Customer Retention Specialist

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Working As A Customer Retention Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Retention Specialist Do At Dish

* You will be responsible for retaining customers by sharing your knowledge and enthusiasm about our pricing, service, and technology.
* Our Customer Retention Specialists typically talk with 35
* existing customers per day, from all over the country.
* By building quick rapport and using your assertiveness and confidence, youll educate current customers on why they should stay with DISH! You should feel comfortable overcoming objections, have a desire to constantly learn, and be willing to accept feedback.
* We need driven individuals who can adapt as we continue to grow and who are motivated to advance to handle new responsibilities

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How To Become A Customer Retention Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Retention Specialist jobs

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Customer Retention Specialist Career Paths

Customer Retention Specialist
Customer Sales Representative Personal Banker Branch Manager
Account Manager
5 Yearsyrs
Driver Delivery Driver Night Auditor
Assistant General Manager
5 Yearsyrs
Security Guard Technician Service Manager
Branch Manager
6 Yearsyrs
Customer Sales Representative Office Manager Account Manager
Business Development Manager
9 Yearsyrs
Driver Technical Support Specialist Technical Support Manager
Call Center Manager
6 Yearsyrs
Sales Manager Regional Sales Manager
Director Of Sales
10 Yearsyrs
Collector Specialist Account Manager
District Sales Manager
7 Yearsyrs
Account Manager Sales Manager
General Manager
7 Yearsyrs
Collections Specialist Specialist Business Analyst
Information Technology Manager
8 Yearsyrs
Sales Agent Account Executive Sales Consultant
Internet Sales Manager
6 Yearsyrs
Sales Consultant Sales Manager
Office Manager
5 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Security Guard Security Officer Account Manager
Regional Manager
8 Yearsyrs
Sales Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Sales Agent Sales Consultant Personal Banker
Relationship Manager
6 Yearsyrs
Collections Specialist Accounts Receivable Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Sales Consultant Senior Sales Representative Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Collector Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Account Manager Account Executive
Territory Manager
7 Yearsyrs
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Customer Retention Specialist Demographics

Gender

  • Female

    58.2%
  • Male

    39.8%
  • Unknown

    1.9%

Ethnicity

  • White

    78.8%
  • Hispanic or Latino

    12.9%
  • Asian

    6.0%
  • Unknown

    1.7%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    74.1%
  • French

    5.2%
  • Arabic

    3.4%
  • Swedish

    1.7%
  • Chinese

    1.7%
  • German

    1.7%
  • Japanese

    1.7%
  • Amharic

    1.7%
  • Greek

    1.7%
  • Carrier

    1.7%
  • Hindi

    1.7%
  • Russian

    1.7%
  • Czech

    1.7%
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Customer Retention Specialist

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Customer Retention Specialist Education

Customer Retention Specialist

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Top Skills for A Customer Retention Specialist

CustomerRetentionEnsureCustomerSatisfactionInboundDisconnect/DowngradeCallsTechnicalSupportCustomerAccountsDirectvInternetBillingIssuesCustomerInquiriesCreditCardPhoneCallsT-MobileDataEntryCustomerComplaintsCustomerLoyaltyCustomerServiceCallsCommunicationSkillsOutboundCallsTechnicalIssuesProductKnowledge

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Top Customer Retention Specialist Skills

  1. Customer Retention
  2. Ensure Customer Satisfaction
  3. Inbound Disconnect/Downgrade Calls
You can check out examples of real life uses of top skills on resumes here:
  • Develop and maintain excellent relations with existing customers resulting in increased levels of customer retention.
  • Act as intermediary between the customer and appropriate departments to ensure customer satisfaction.
  • Handle inbound disconnect/downgrade calls from existing customers.
  • Assisted with technical support by troubleshooting defective devices and resolving customer issues.
  • Utilized problem solving skills to retain customer accounts using strong negotiation to collect debts and arrange payments.

Top Customer Retention Specialist Employers