Customer retention specialist resume examples from 2026

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Updated March 26, 2025

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Customer retention specialist resume

Cynthia Long

(690) 555-9095 | clong@example.com

Houston, TX | 93248 E. Elm St. - 51795

Work experience

2020 - Present
Customer Retention Specialist, J. C. Penney - Houston, TX
- Greet Customers, Operate Cash Register, Solicit Credit, Fitting Room Attendant, Open and Close Registers
- Oversee department pricing, while maintaining floor inventory.
- Assisted customers with making purchases, replenished sales floor, and registered customers with JCP credit account.
- Resolved communication problems between clients, appraisers, repair facilities and vehicle/property owners.
2018 - 2020
Junior Customer Service Representative, J. C. Penney - Houston, TX
- Greet customers as they enter the store.
- Organize and maintain product presentation on sales floor.
2017 - 2018
Customer Relations Specialist, Verizon - Tampa, FL
- Assited the customer or business operator with equipment setup.
- Processed Orders for wireless phone equipment; Answered Billing questions and applied payments to customer accounts.
- Used JMS for Asynchronous communication.
- Review and analyze customer accounts, correct errors by troubleshooting, and process payments.
- Coordinate communication with project management and develop, produce and distribute annual, monthly, weekly and daily reports.

Skills

Customer Relations
Sales Floor
Communication
Treatment Plans
Company Standards
Bilingual Customer
CRM
New Customers
Health Care
REP

Education

High School Diploma, (2017 - 2017)
,

Customer retention specialist resume

Danielle Armstrong

(970) 555-2906 | darmstrong@example.com

Reston, VA | 21590 E. Second Rd. - 11747

Work experience

2019 - Present
Customer Retention Specialist, The Home Depot - Reston, VA
- Handle inbound internal/ external customer communication (telephone, letter and email).
- Installed and tested companywide communication systems.
- Assisted in processing payments and minor trouble shooting as well as processing online orders for clients from the UK and Ireland.
- Clear and organize sales floor.
2018 - 2019
Collections, Customer Service, Sallie Mae Bank - Reston, VA
- Followed up on delinquent accounts.
- Take payments for student loans * Inform borrowers of alternative payment programs * Use of various computer programs simultaneously including Excel
- Adhered to all regulation and state laws concerning to Fair Debt Collection Practices Act (FDCPA).
- Review financial summaries of delinquent customers and provided hardship assistance and help mitigate bank losses and foreclosures.
2017 - 2018
Bill Collector, Citi - Hagerstown, MD
- Process debt repayments by checking account drafts.
- Collect on delinquent accounts Worked with account holders to find solutions to clear credit

Skills

CRM
Internet
Insurance Companies
Medicaid
Patient Accounts
Ensure Accuracy
High Volume
Customer Retention
Communication
Financial Situation

Education

High School Diploma, (2017 - 2017)
,

Customer retention specialist resume

Grace Harrison

(260) 555-0410 | gharrison@example.com

Chicago, IL | 50397 N. First St. - 61476

Work experience

2019 - Present
Customer Retention Specialist, Pizza Hut - Chicago, IL
- answer phones, take customer orders, handle cash register, handle customer complaints, clean restaurant
- Trained new team members in product knowledge and credit card sales to build return customer base
- Maintain communication equipment by reporting problems.
- Sell vacation packages to hilton honors members.
2016 - 2019
Customer Solutions Specialist, Time Warner Cable Enterprises - Columbus, OH
- Answered calls for customers assisting with cable, internet and digital phone.
- Key Results: o Implemented enterprise customer retention strategy resulting in 15% increase in PSU retention.
- Signed customers up for cable Internet and home phone services.
- Communicate directly with customers via inbound customer service department to handle billing inquiries and concerns and provide prompt problem resolution.
2013 - 2016
Customer Sales Associate, Gap - Groveport, OH
- Cashier, Answer Calls, Greet Clients, Customer Service, Process credit card applications.
- Demonstrate a great degree of integrity and impose/maintain all company policies and communicate violations to the leadership team.
- Maintained ongoing communication and effective working relationship with peers and store management.

Skills

Customer Orders
Sales Floor
Positive Shopping
Accurate Processing
Patience
External Customers
Sales Events
Internet
Customer Relations
Bank Deposits

Education

High School Diploma, (2013 - 2013)
,

Customer retention specialist resume

Charles Woods

(620) 555-9031 | cwoods@example.com

Chicago, IL | 74169 W. Park Ave. - 71169

Work experience

2019 - Present
Customer Retention Specialist, Best Buy - Chicago, IL
- Achieved sales goals for store by offering the quality products and services needed including credit cards and loyalty card programs.
- Provide fast, friendly and accurate processing of customer requests.
- Process orders and research customer complaints over the phone.
- Coached and trained associates on selling strategies & product knowledge.
- Answer phone calls and answer questions a potential customer might have.
- Maintain frequent and consistent communication and monitor for successful indicators that client is on track to retain employment.
2017 - 2019
Customer Relations Representative, The Home Depot - New York, NY
- Monitored the call center communication.Key Accomplishment:* Constructed 'presidential' letters to customers who wrote to the President, HDCS.
- Maintain up-to-date product knowledge in order to better serve customers.
- Provided product knowledge to customers and fellow associates.
- Power tools Retail Sales of building materials/lumber In-store merchandising Freight Loading and unloading RF scanner/ inventory control Store maintenance
- Answered high volume calls at customer service desk and routed or resolved customer request in an efficient manner.
- Advise providers of proper billing and coding procedures for proper reimbursements, according to Medi-Cal and Medicare guidelines.
2007 - 2017
Customer Sales Associate, Gap - New York, NY
- Handled communication correspondence, leading to greater client satisfaction.
- Helped customers find merchandise not on sales floor, assisted with fitting rooms, & assisted with outfit composition.
- Ensured Logistics team accomplished UPH goals on a consistent basis.
- Received bonuses for over $5,000.00 in loss prevention.
- Handled cash and provided customer support as a member of the Retail sales industry.

Skills

Communication
Customer Sales
CSR
Company Standards
Product Knowledge
Store Management
Customer Relations
Process Orders
Delinquent Accounts
High Volume

Education

High School Diploma, (2007 - 2007)
,

Customer retention specialist resume

Virginia Freeman

(820) 555-9638 | vfreeman@example.com

Ridgefield, NJ | 68497 W. Evergreen Rd. - 40388

Work experience

2019 - Present
Customer Retention Specialist, AT&T - Ridgefield, NJ
- Assist clients by problem-solving and conduct telephone interviews to process new accounts.
- Gained revenue for the company by up selling features and products to enhance customer accounts.
- Improved customer retention through programs & services provided to the customer.
2013 - 2019
Customer Service Representative, Verizon - Ridgefield, NJ
- Resolved product issues and shared benefits of new technology Managed quality communication, customer support and product representation for each client.
- Maintained a flow of communication with and concerns.
- Responded to e-mail inquiries generated by external customers through the company website Facilitated weekly team meetings.
- Championed the full range of follow up and case management functions increasing customer retention.
- Trouble shooting and deescalating call specialist
2012 - 2013
Customer Associate, Best Buy - New York, NY
- Balance registers, complete cash and check bank deposits and prepare register cash drawers for the day.
- Tailored communication to audience thereby providing the best level of service.
- Maintain a superior level of product knowledge.
- Complete the accurate processing of all transactions.

Skills

Customer Accounts
Health Care
Communication
Greeting Customers
Product Knowledge
Customer Sales
Customer Retention
High Volume
Customer Service
Taking Messages

Education

High School Diploma, (2012 - 2012)
,

How to write a customer retention specialist resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the customer retention specialist role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in customer retention specialist-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some customer retention specialist interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

Upload a resume

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some customer retention specialist interviews.

Here are example skills to include in your “Area of Expertise” on a customer retention specialist resume:

Customer Service
Inbound Calls
Outbound Calls
Customer Satisfaction
Customer Complaints
Customer Accounts
Customer Inquiries
Customer Loyalty
Customer Retention
Billing Issues

Upsell
Customer Support
Customer Feedback
Credit Card
Customer Care
Customer Relationships
Billing Inquiries
Negotiation
Problem Resolution
Product Knowledge

Payment Arrangements
Customer Issues
Upselling
Technical Issues
Retention Efforts
Delinquent Accounts
Account Changes
Quality Standards
Past Due Accounts
Sales Techniques

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the customer retention specialist.

How to write customer retention specialist experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are examples from great customer retention specialist resumes:

Work history example #1

Retention Specialist

Sykes Enterprises

Provided troubleshooting for various aspects of the program to promote efficient procedures and maximize productivity.
Assisted customers via phone and emails with products related queries, issues, and/or complaints.
Diagnosed and resolved computer hardware, software and internet problems
Performed simple IHD troubleshooting tasks.
Completed Medicare Insurance training in 6 weeks

Work history example #2

Customer Service Technician

Pizza Hut

Discussed heating-cooling system malfunctions with users to isolate problems and to verify malfunctions have been corrected.
Handled correspondence and customer communication, including the resolution of client problems.
Maintained excellent communication with Customer Service team, management, warehouse personnel, and other internal customers.
Maintained a positive work environment by solving day-to-day operation problems, by means of effective communication with customers and co-workers.
Represented Domino's Pizza by wearing the uniform properly and exerting a professional atmosphere.

Work history example #3

Leasing Consultant

Fairfield Residential

Analyzed occupancy crisis and drafted new protocol to improve efficiency of communication and scheduling between leasing and maintenance teams.
Handled phone calls and entered prospects in to the REALPAGE Onesite software prospect page.Checked emails and applications through Outlook email.
Achieved perfect scores on On-Site Leasing Performance, Corporate Homes Telephone Leasing, and Internet Shop Performance Evaluations.

Work history example #4

Customer Account Representative

Peckham

Created computer documentation on every phone call and email answered.
Developed standardized operating procedures, training material/job aids, and facilitated calibration meetings.
Cultivated excellent relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.
Decreased staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
Performed successful phlebotomy in collecting the whole unit of blood Using aphaeresis machines.

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

High School Diploma

2017 - 2017

High School Diploma

2017 - 2017

Highlight your customer retention specialist certifications on your resume

If you have any additional certifications, add them to the certification section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your customer retention specialist resume:

Certified Billing and Coding Specialist (CBCS)
Certified Pharmacy Technician (CPhT)

Updated March 26, 2025

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