A customer sales associate is tasked with handling and communicating with customers to secure sales in a retail store. They greet customers, respond to their questions, assist, and offer suggestions when necessary. Although most of the job role is customer satisfaction, they are responsible for cleaning and putting the sales floor in order by restocking shelves and arranging them to look presentable.
To become a customer sales associate, you need at least a high school diploma with at least a year of experience in a similar role. You must also possess communication, maths, interpersonal, attention to detail, computer, listening, and customer service skills. A customer sales associate must understand sales principles and customer service practices. You must also be able to operate work equipment. Furthermore, you must be able to work under pressure and work flexible shifts. Customer sales associates earn $29,097 in a year. Their salary ranges from $20,000 to $42,000.
What is a Customer Sales Associate?
What Does a Customer Sales Associate Do
There are certain skills that many customer sales associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and listening skills.
How To Become a Customer Sales Associate
If you're interested in becoming a customer sales associate, one of the first things to consider is how much education you need. We've determined that 41.0% of customer sales associates have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer sales associates have master's degrees. Even though some customer sales associates have a college degree, it's possible to become one with only a high school degree or GED.
Customer Sales Associate Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a customer sales associate can determine their career goals through the career progression. For example, they could start out with a role such as office assistant, progress to a title such as executive assistant and then eventually end up with the title general manager.
Average Salary for a Customer Sales Associate
What Am I Worth?
Roles and Types of Customer Sales Associate
The role of a customer sales associate includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general customer sales associate responsibilities:
- Responds to customer questions concerning products, resolves a variety of customer service issues,
- Include the following. Other duties may be assigned. Customer facing: (60%)actively engages with both counter customers
- Knows and follows all safety requirements, including emergency evacuation; strives to maintain a safe work environment
There are several types of customer sales associate, including:
Customer Sales Representative
Role:
Whether they work over the phone, contact the customers via email or present the products in person, customer sales reps are there to draw attention to great deals and must-have products. They answer questions and provide information, discuss pricing, and negotiate contracts.
In today's consumer society, buying things has gained significance that goes way beyond fulfilling a necessity. 70% of buyers hope to resolve a problem of theirs when they make a purchase, and a good customer sales representative will be there to walk them through the confusing and often intimidating maze of selecting the right product for the right problem.
- Average Salary: $38,744
- Degree: Bachelor's Degree
States With The Most Customer Sales Associate Jobs
Mouse over a state to see the number of active customer sales associate jobs in each state. The darker areas on the map show where customer sales associates earn the highest salaries across all 50 states.
Number Of Customer Sales Associate Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | California | 15,094 | $43,552 |
| 2 | Texas | 12,311 | $36,325 |
| 3 | Florida | 10,728 | $34,601 |
| 4 | New York | 8,654 | $36,840 |
| 5 | Pennsylvania | 7,467 | $38,688 |
| 6 | Illinois | 7,201 | $35,302 |
| 7 | Ohio | 6,587 | $35,952 |
| 8 | Georgia | 5,823 | $34,658 |
| 9 | North Carolina | 5,623 | $33,664 |
| 10 | Michigan | 5,421 | $37,664 |
| 11 | New Jersey | 5,190 | $40,851 |
| 12 | Virginia | 5,112 | $32,389 |
| 13 | Massachusetts | 4,624 | $41,668 |
| 14 | Indiana | 4,428 | $35,111 |
| 15 | Tennessee | 4,110 | $35,172 |
| 16 | Arizona | 3,578 | $41,505 |
| 17 | Wisconsin | 3,478 | $33,871 |
| 18 | Maryland | 3,467 | $43,703 |
| 19 | Minnesota | 3,405 | $35,995 |
| 20 | Missouri | 3,314 | $34,676 |
| 21 | South Carolina | 3,175 | $32,843 |
| 22 | Colorado | 2,975 | $42,141 |
| 23 | Washington | 2,962 | $38,304 |
| 24 | Alabama | 2,490 | $35,556 |
| 25 | Kentucky | 2,484 | $34,250 |
| 26 | Connecticut | 2,231 | $38,503 |
| 27 | Louisiana | 2,196 | $31,275 |
| 28 | Iowa | 2,013 | $35,978 |
| 29 | Oregon | 1,827 | $36,306 |
| 30 | Oklahoma | 1,817 | $35,795 |
| 31 | Utah | 1,775 | $34,330 |
| 32 | Kansas | 1,464 | $34,930 |
| 33 | Arkansas | 1,431 | $36,834 |
| 34 | New Hampshire | 1,419 | $38,116 |
| 35 | Mississippi | 1,399 | $32,929 |
| 36 | Maine | 1,169 | $40,496 |
| 37 | West Virginia | 1,046 | $30,620 |
| 38 | Nevada | 1,038 | $36,267 |
| 39 | New Mexico | 1,019 | $33,830 |
| 40 | Nebraska | 925 | $30,776 |
| 41 | Delaware | 860 | $37,811 |
| 42 | Idaho | 769 | $31,107 |
| 43 | Rhode Island | 648 | $35,640 |
| 44 | Montana | 449 | $33,112 |
| 45 | Vermont | 440 | $39,543 |
| 46 | North Dakota | 415 | $34,633 |
| 47 | South Dakota | 396 | $32,566 |
| 48 | Hawaii | 369 | $30,837 |
| 49 | Alaska | 246 | $33,919 |
| 50 | Wyoming | 236 | $39,047 |
Top Skills For a Customer Sales Associate
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.8% of customer sales associates listed sales floor on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Customer Sales Associate Resume templates
Zippia allows you to choose from different easy-to-use Customer Sales Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Sales Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Customer Sales Associate Demographics
Customer Sales Associate Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among customer sales associates, 49.4% of them are women, while 50.6% are men.
- The most common race/ethnicity among customer sales associates is White, which makes up 55.2% of all customer sales associates.
- The most common foreign language among customer sales associates is Spanish at 60.5%.
Online Courses For Customer Sales Associate That You May Like
1. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
See More on Udemy2. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
See More on UdemyBest States For a Customer Sales Associate
Some places are better than others when it comes to starting a career as a customer sales associate. The best states for people in this position are Maryland, California, Colorado, and Massachusetts. Customer sales associates make the most in Maryland with an average salary of $43,703. Whereas in California and Colorado, they would average $43,552 and $42,141, respectively. While customer sales associates would only make an average of $41,668 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Maine
$40,496
Avg. Salary
2. Arizona
$41,505
Avg. Salary
3. Michigan
$37,664
Avg. Salary
How Do Customer Sales Associate Rate Their Jobs?
Top Customer Sales Associate Employers
Most Common Employers For Customer Sales Associate
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Schwan's | $43,615 | $20.97 | 64 |
| 2 | AT&T | $40,951 | $19.69 | 48 |
| 3 | Victoria's Secret | $37,849 | $18.20 | 45 |
| 4 | Best Buy | $36,537 | $17.57 | 103 |
| 5 | Bank of America | $36,415 | $17.51 | 106 |
| 6 | Macy's | $35,883 | $17.25 | 96 |
| 7 | Gap Inc. | $34,671 | $16.67 | 47 |
| 8 | The Home Depot | $34,468 | $16.57 | 126 |
| 9 | Walmart | $34,385 | $16.53 | 230 |
| 10 | Sears Holdings | $33,996 | $16.34 | 171 |
Customer Sales Associate Videos
