Customer sales associate vs sales floor associate

The differences between customer sales associates and sales floor associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer sales associate has an average salary of $37,024, which is higher than the $24,773 average annual salary of a sales floor associate.

The top three skills for a customer sales associate include sales floor, customer satisfaction and customer service. The most important skills for a sales floor associate are math, home health, and sales transactions.

Customer sales associate vs sales floor associate overview

	Customer Sales Associate	Sales Floor Associate
Yearly salary	$37,024	$24,773
Hourly rate	$17.80	$11.91
Growth rate	-4%	-
Number of jobs	415,981	491,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	High School Diploma, 39%
Average age	40	41
Years of experience	12	-

What does a customer sales associate do?

A customer sales associate specializes in handling and communicating with customers to secure sales in a retail store. Their primary responsibilities revolve around greeting clients, responding to inquiries, providing assistance, and even offering suggestions when necessary. Aside from ensuring customer satisfaction, it is also their responsibility to maintain the cleanliness and order on the sales floor by re-stocking shelves and arranging them to look presentable. Furthermore, a customer sales associate must coordinate with other sales floor members and report to a manager or supervisor.

What does a sales floor associate do?

Salesfloor associates often work with retail establishments. They are either referred to as retail sales associates or retail associates. These associates greet customers as they arrive, assess their needs, and help them find the right products and services. Other responsibilities include operating cash registers, introducing customers to promotions and opportunities, and cross-selling products to increase sales. Also, they assist customers in getting their complaints resolved as well as with their returns and refunds. Job seekers must have excellent customer service skills, relevant retail experience, and a strong knowledge of selling techniques.

Customer sales associate vs sales floor associate salary

Customer sales associates and sales floor associates have different pay scales, as shown below.

	Customer Sales Associate	Sales Floor Associate
Average salary	$37,024	$24,773
Salary range	Between $27,000 And $49,000	Between $19,000 And $31,000
Highest paying City	Odenton, MD	-
Highest paying state	Maryland	-
Best paying company	Johnson Controls	-
Best paying industry	Real Estate	-

Differences between customer sales associate and sales floor associate education

There are a few differences between a customer sales associate and a sales floor associate in terms of educational background:

	Customer Sales Associate	Sales Floor Associate
Most common degree	Bachelor's Degree, 41%	High School Diploma, 39%
Most common major	Business	Business
Most common college	-	-

Customer sales associate vs sales floor associate demographics

Here are the differences between customer sales associates' and sales floor associates' demographics:

	Customer Sales Associate	Sales Floor Associate
Average age	40	41
Gender ratio	Male, 50.6% Female, 49.4%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 20.5% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 10.3% Unknown, 5.0% Hispanic or Latino, 21.3% Asian, 6.5% White, 56.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	7%

Differences between customer sales associate and sales floor associate duties and responsibilities

Customer sales associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Process merchandise information through store computer system, POS register system, and complete all require paperwork according to policy.
Used mobile POS systems to streamline the customer experience in order to drive full engagement throughout entire interaction with customer.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Recognize opportunities to up-sell and often take the opportunity to do so to create a better Marriott experience and event.

Sales floor associate example responsibilities.

Supervise women's department, manage jewelry department, assist customers on finalizing purchases
Obtain training in the operation of the POS system , 10 key, credit card transactions, accounts, etc.
Work with other team members to complete sales goals as well as use the POS system to complete guest sales.
Prepare quality food products, process accurate register transactions, maintain general appearance and cleanliness of store premises.
Advise customers on quality, cuts, and value of jewelry and gems and in selecting mountings and setting for gems.
Improve customer solicitation pitch to increase Kohl's credit card application solicitations.

Customer sales associate vs sales floor associate skills

Common customer sales associate skills

Sales Floor, 12%
Customer Satisfaction, 9%
Customer Service, 9%
Product Knowledge, 8%
Outbound Calls, 8%
Customer Sales, 8%

Common sales floor associate skills

Math, 37%
Home Health, 36%
Sales Transactions, 25%
Customer Service, 1%
Stock Shelves, 0%
Back Room, 0%

Customer Sales Associate vs. similar jobs

Customer Sales Associate related careers

Customer Sales Associate related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Sales Associate
Customer Sales Associate vs Sales Floor Associate

Updated January 8, 2025

Browse office and administrative jobs