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Customer sales associate skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Travis Kurowski Ph.D.,
Sonya DiPalma Ph.D.
Customer sales associate example skills
Below we've compiled a list of the most critical customer sales associate skills. We ranked the top skills for customer sales associates based on the percentage of resumes they appeared on. For example, 11.8% of customer sales associate resumes contained sales floor as a skill. Continue reading to find out what skills a customer sales associate needs to be successful in the workplace.

15 customer sales associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer sales associates use sales floor:
  • Performed general retail responsibilities including framing, customer service, cash register and sales floor recovery.
  • Adapt at assisting customers in finding the right products finalizing large transactions and setting up marketing displays on the sales floor.

2. Customer Satisfaction

Here's how customer sales associates use customer satisfaction:
  • Provide customer satisfaction by creating a positive shopping experience and ensuring customers are greeted and provided assistance as needed.
  • Provide customer service by anticipating customer needs, offer alternative solutions to problem solving, and attain customer satisfaction.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer sales associates use customer service:
  • Identified sale opportunities using my highly refined listening skills with a focus on relationship building while providing superior customer service.
  • Provide retail and professional customer services skills: Support management with assigned task including maintaining inventory control and store appearance

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer sales associates use product knowledge:
  • Increased inquiry-to-order capture rate, utilizing in-depth product knowledge to provide superior service and quickly and professionally answer various customer inquiries.
  • Placed and assembled custom framing orders and shared product knowledge with customers while making personal recommendations.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer sales associates use outbound calls:
  • Placed outbound calls to customer in order to provide information regarding pharmaceutical orders.
  • Interfaced with customers via inbound or outbound calls for the purpose of selling complex products and services.

6. Customer Sales

Customer sales refer to the process in which a product passes from the manufacturer to the customer through many different stages. A customer service sales representative works directly with customers and recommend products and services that meet their needs. Good customer service sales anticipate and predict the customer needs and offers practical solutions to solve them.

Here's how customer sales associates use customer sales:
  • Oversee dealership operations including customer sales, financing and loan preparation, marketing, customer service and ongoing customer relationship management.
  • Documented procedures utilized in Customer Sales Support for training and reference purposes.

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7. Inbound Calls

Here's how customer sales associates use inbound calls:
  • Handled inbound calls for customers requesting Power Mobility Equipment.
  • Handled inbound calls from customers regarding a variety of issues from billing questions to level one technical support of cable equipment.

8. Customer Orders

Here's how customer sales associates use customer orders:
  • Managed customer orders and communicated directly with production and customer to ensure timely delivery of product.
  • Filled customer orders, cleaned outdoor areas, received incoming merchandise

9. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how customer sales associates use customer transactions:
  • Processed customer transactions efficiently and accurately while consistently demonstrating the value and behaviors of Gap Inc. culture.
  • Completed telephonic and electronic transactions to include providing apparel information and reconciling customer transactions.

10. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how customer sales associates use loss prevention:
  • Observe and monitor for loss prevention and advise management of any unusual internal or external activity.
  • Trained to open store and support management during necessary activities such as deposits, change orders, markdowns and loss prevention.

11. Inventory Control

Here's how customer sales associates use inventory control:
  • Input customer information into various system software programs, including shipping/receiving and inventory control.
  • Ensured proper product placement/display, inventory control, and incoming product-information entries.

12. Customer Complaints

Here's how customer sales associates use customer complaints:
  • Resolve customer complaints/answer customer questions, and provide information on company procedures or policies.
  • Resolve customer complaints by utilizing effective conflict management strategies.

13. Pricing Strategy

Here's how customer sales associates use pricing strategy:
  • Assisted customers, Crisped the store, Assisted in new re-pricing strategy

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how customer sales associates use pos:
  • Provided customer assistance in Hardware, Lighting, Paint, Cabinets and Appliances, set up Plan O Gram POS Displays.
  • Responded appropriately to POS backup calls and Service Desk calls and assisted at POS and customer service as needed.

15. Customer Inquiries

Here's how customer sales associates use customer inquiries:
  • Answer customer inquiries via telephone in reference to available merchandise and pricing information.
  • Responded to customer inquiries regarding auction automobiles request and account balances.
top-skills

What skills help Customer Sales Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a customer sales associate stand out to employers?

Travis Kurowski Ph.D.Travis Kurowski Ph.D. LinkedIn profile

Assistant Professor of Creative Writing, Writing Program Lead, York College of Pennsylvania

Honestly, good writing skills are always in high demand. You'll see this in almost every field because at every level of business-from information management to internal communication to engaging customers, clients, and partners-clear, effective communication is critical. Other writing graduate skills that stand out to employers are project management skills, editing; quantitative and qualitative research; and practical design. It's not a technical skill, perhaps, but I can't help note that high up on the lists for almost all employers is creativity, a skill interlaced through many courses in quality writing programs.

What soft skills should all customer sales associates possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about customer sales associate

List of customer sales associate skills to add to your resume

Customer sales associate skills

The most important skills for a customer sales associate resume and required skills for a customer sales associate to have include:

  • Sales Floor
  • Customer Satisfaction
  • Customer Service
  • Product Knowledge
  • Outbound Calls
  • Customer Sales
  • Inbound Calls
  • Customer Orders
  • Customer Transactions
  • Loss Prevention
  • Inventory Control
  • Customer Complaints
  • Pricing Strategy
  • POS
  • Customer Inquiries
  • Sales Events
  • Customer Support
  • Customer Accounts
  • Retail Sales
  • Customer Telephone Calls
  • Customer Care
  • Computer System
  • Stock Shelves
  • Credit Card Transactions
  • Sales Transactions
  • Cash Drawers
  • Quality Customer Service
  • Stock Room
  • Bank Deposits
  • Checkout Desk
  • Stock Merchandise
  • Security Practices
  • Store Merchandise
  • Cash Registers
  • Sales Associates
  • Promotional Displays
  • Store Inventory
  • Appealing Displays

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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