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Become A Customer Sales Representative

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Working As A Customer Sales Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Sales Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Sales Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Sales Representative jobs

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Customer Sales Representative Career Paths

Customer Sales Representative
Personal Banker Branch Manager General Manager
Account Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Account Manager Sales Manager
Business Development Manager
9 Yearsyrs
Call Center Representative Call Center Supervisor
Call Center Manager
6 Yearsyrs
Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Sales Consultant Home Health Aid Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Security Officer Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Billing Specialist Accountant Business Analyst
Information Technology Manager
8 Yearsyrs
Sales Manager Office Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Service Representative Account Executive Sales Manager
Office Manager
5 Yearsyrs
Account Executive Territory Manager Account Manager
Product Manager
7 Yearsyrs
Sales Manager General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Account Executive Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Sales Specialist Senior Sales Representative
Senior Representative
5 Yearsyrs
Security Officer Technician Service Technician
Service Manager
7 Yearsyrs
Service Representative Account Manager Account Executive
Territory Manager
7 Yearsyrs
Billing Specialist Home Health Aid Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Customer Liaison 3.1 years
Customs Consultant 2.6 years
Sales Person 2.2 years
Sales Consultant 2.2 years
Representative 2.1 years
Service Associate 2.1 years
Sales Agent 2.0 years
Customer Agent 2.0 years
Customer Advisor 1.9 years
Customer Assistant 1.9 years
Customer Associate 1.8 years
Phone Sales 1.8 years
Home Agent 1.7 years
Sales Associate 1.6 years
Verifier 1.4 years
Contact Agent 1.4 years
Call Center Agent 1.3 years
Call Agent 1.0 years
Top Employers Before
Cashier 10.7%
Teller 3.3%
Server 2.8%
Internship 2.7%
Manager 2.3%
Waitress 1.9%
Top Employers After
Cashier 5.9%
Manager 2.9%
Server 2.9%
Internship 2.1%

Customer Sales Representative Demographics

Gender

Female

60.6%

Male

37.1%

Unknown

2.3%
Ethnicity

White

76.3%

Hispanic or Latino

14.8%

Asian

6.7%

Unknown

1.7%

Black or African American

0.6%
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Languages Spoken

Spanish

68.5%

French

8.2%

German

2.7%

Portuguese

2.6%

Russian

2.2%

Italian

2.1%

Arabic

2.0%

Hindi

1.8%

Chinese

1.5%

Mandarin

1.3%

Urdu

1.1%

Vietnamese

1.0%

Cantonese

0.9%

Polish

0.9%

Japanese

0.8%

Hmong

0.7%

Armenian

0.5%

Greek

0.5%

Korean

0.4%

Ukrainian

0.4%
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Customer Sales Representative Education

Schools

University of Phoenix

25.8%

Liberty University

6.5%

Ashford University

6.3%

Strayer University

5.9%

Southern New Hampshire University

4.4%

Kaplan University

4.2%

Broward College

3.9%

Pima Community College

3.9%

Houston Community College

3.8%

Miami Dade College

3.8%

American InterContinental University

3.7%

El Paso Community College

3.4%

Hillsborough Community College

3.4%

Florida State University

3.2%

University of Central Florida

3.1%

University of Houston

3.1%

University of North Carolina at Greensboro

3.0%

Valencia College

2.9%

Glendale Community College

2.9%

Florida State College at Jacksonville

2.9%
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Majors

Business

30.6%

Psychology

6.6%

Criminal Justice

6.3%

Communication

5.5%

General Studies

5.0%

Accounting

5.0%

Nursing

4.9%

Health Care Administration

4.6%

Medical Assisting Services

3.9%

Marketing

3.9%

Management

3.1%

Computer Science

2.9%

Liberal Arts

2.7%

Finance

2.5%

Education

2.4%

Political Science

2.2%

English

2.1%

Human Resources Management

2.1%

Biology

1.9%

Information Technology

1.9%
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Degrees

Other

36.4%

Bachelors

33.7%

Associate

15.8%

Masters

6.0%

Certificate

4.9%

Diploma

2.1%

License

0.7%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Sales Representative

CustomerServiceSkillsInboundCallsCreditCardEnsureCustomerSatisfactionInternetMonthlySalesGoalsDataEntryPhoneCallsCustomerInquiriesT-MobileCustomerAccountsCustomerComplaintsNewAccountsOutboundCallsTechnicalSupportCustomerRelationsPotentialCustomersCommunicationSkillsCustomerOrdersNewCustomers

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Top Customer Sales Representative Skills

  1. Customer Service Skills
  2. Inbound Calls
  3. Credit Card
You can check out examples of real life uses of top skills on resumes here:
  • Worked as a Customer Service Representative by providing routing information excellent customer service skills.
  • Receive inbound calls from residential customers.
  • Provided excellent customer service experience for credit card holders.
  • Upgraded service packages and executed retention measure to ensure customer satisfaction.
  • Researched and reach out to new potential customers and using multiple tools from searching the internet.

Top Customer Sales Representative Employers

Customer Sales Representative Videos

A Day in the Life of a Sales Rep

Life in the Day of a Rotech Sales Rep

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