Customer sales representatives embody the company they work for in interactions with customers. They serve clients and research new market opportunities, keep their eyes on the competition, and do their best to maintain excellent customer relations.
Whether they work over the phone, contact the customers via email or present the products in person, customer sales reps are there to draw attention to great deals and must-have products. They answer questions and provide information, discuss pricing, and negotiate contracts.
In today's consumer society, buying things has gained significance that goes way beyond fulfilling a necessity. 70% of buyers hope to resolve a problem of theirs when they make a purchase, and a good customer sales representative will be there to walk them through the confusing and often intimidating maze of selecting the right product for the right problem.
There is more than meets the eye when it comes to being a customer sales representative. For example, did you know that they make an average of $14.77 an hour? That's $30,721 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer sales representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and listening skills.
When it comes to the most important skills required to be a customer sales representative, we found that a lot of resumes listed 20.9% of customer sales representatives included customer service, while 12.6% of resumes included product knowledge, and 8.4% of resumes included potential customers. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer sales representative job title. But what industry to start with? Most customer sales representatives actually find jobs in the retail and finance industries.
If you're interested in becoming a customer sales representative, one of the first things to consider is how much education you need. We've determined that 36.6% of customer sales representatives have a bachelor's degree. In terms of higher education levels, we found that 3.0% of customer sales representatives have master's degrees. Even though some customer sales representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer sales representative. When we researched the most common majors for a customer sales representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer sales representative resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer sales representative. In fact, many customer sales representative jobs require experience in a role such as customer service representative. Meanwhile, many customer sales representatives also have previous career experience in roles such as cashier or sales associate.