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Become A Customer Sales Representative

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Working As A Customer Sales Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $41,000

    Average Salary

What Does A Customer Sales Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Sales Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Sales Representative Jobs

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Customer Sales Representative Career Paths

Customer Sales Representative
Account Executive Office Manager Accountant
Accountant And Office Manager
6 Yearsyrs
Sales Consultant Sales Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Personal Banker Branch Manager Account Executive
Business Development Manager
9 Yearsyrs
Medical Assistant Office Manager General Manager
Business Owner
6 Yearsyrs
Home Health Aid Case Manager Ambulatory Care Coordinator
Coordinator/Manager
5 Yearsyrs
Office Manager Account Manager Account Executive
Director Of Sales
10 Yearsyrs
Security Officer Account Manager Director Of Sales
Director Of Sales And Marketing
9 Yearsyrs
Personal Banker Assistant Branch Manager Branch Manager
General Manager
6 Yearsyrs
Account Manager Account Executive Marketing Consultant
Marketing Account Manager
5 Yearsyrs
Account Manager Project Manager Owner
Owner/Manager
6 Yearsyrs
Sales Manager Branch Manager Account Executive
Regional Accounts Manager
8 Yearsyrs
Medical Assistant Account Representative Account Executive
Relationship Manager
6 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
Sales/Marketing
5 Yearsyrs
Security Officer Maintenance Technician Field Service Technician
Service Manager
6 Yearsyrs
Account Executive Sales Manager Operations Manager
Site Manager
7 Yearsyrs
Warehouse Worker Receiving Clerk Inventory Control Specialist
Support Manager
5 Yearsyrs
Office Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Sales Manager General Manager Account Executive
Territory Sales Manager
7 Yearsyrs
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Do you work as a Customer Sales Representative?

Help others decide if this is a good career for them

Average Length of Employment
Representative 2.1 years
Customer Associate 1.8 years
Top Careers Before Customer Sales Representative
Cashier 13.6%
Teller 6.3%
Server 3.3%
Internship 3.0%
Manager 2.7%
Waitress 2.5%
Supervisor 1.7%
Top Careers After Customer Sales Representative
Cashier 7.6%
Teller 4.6%
Server 3.6%
Manager 3.4%
Internship 2.3%

Do you work as a Customer Sales Representative?

Customer Sales Representative Demographics

Gender

Female

56.4%

Male

41.6%

Unknown

2.0%
Ethnicity

White

57.8%

Hispanic or Latino

21.3%

Black or African American

10.5%

Asian

6.8%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

72.3%

French

7.0%

Portuguese

3.2%

German

3.1%

Chinese

1.5%

Mandarin

1.4%

Italian

1.4%

Hindi

1.2%

Korean

1.2%

Cantonese

1.2%

Arabic

1.2%

Urdu

1.0%

Japanese

0.9%

Vietnamese

0.7%

Russian

0.7%

Polish

0.7%

Carrier

0.5%

Swahili

0.3%

Hmong

0.3%

Armenian

0.3%
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Customer Sales Representative Education

Schools

University of Phoenix

23.4%

Ashford University

5.8%

Strayer University

5.4%

Liberty University

5.0%

Miami Dade College

5.0%

University of Alabama

4.2%

Middle Tennessee State University

4.2%

University of Houston

4.1%

Kaplan University

4.1%

University of Central Florida

3.9%

Pima Community College

3.9%

Glendale Community College

3.9%

El Paso Community College

3.7%

Florida International University

3.5%

Florida State University

3.5%

South Texas College

3.5%

Texas State University

3.5%

San Francisco State University

3.3%

Grand Canyon University

3.3%

Southern New Hampshire University

3.1%
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Majors

Business

31.4%

Criminal Justice

6.2%

Psychology

6.2%

Communication

5.1%

Marketing

4.9%

Accounting

4.9%

General Studies

4.8%

Nursing

4.4%

Medical Assisting Services

3.7%

Health Care Administration

3.4%

Management

3.3%

Computer Science

3.3%

Liberal Arts

3.0%

Education

2.8%

Finance

2.8%

Graphic Design

2.2%

Human Resources Management

2.1%

Kinesiology

1.9%

Computer Information Systems

1.9%

Biology

1.8%
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Degrees

Other

37.5%

Bachelors

34.3%

Associate

14.5%

Masters

6.0%

Certificate

5.1%

Diploma

1.5%

License

0.7%

Doctorate

0.5%
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Top Skills for A Customer Sales Representative

  1. Customer Service
  2. Product Knowledge
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service to support customers.
  • Described use and operation of merchandise to customers and shared product knowledge while making personal recommendations.
  • Handle large volume of phone calls: Develop positive relationships with customers and employees by demonstration a professional and helpful attitude.
  • Interacted extensively with an existing customer base and prospected to develop new accounts.
  • Opened, maintained, and closed checking, savings, credit card, personal loans, and various other bank accounts.

How Would You Rate Working As a Customer Sales Representative?

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Top Customer Sales Representative Employers

Jobs From Top Customer Sales Representative Employers

Customer Sales Representative Videos

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