Customer sales representative vs customer service representative manager

The differences between customer sales representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer sales representative and a customer service representative manager. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer sales representative include customer service, product knowledge and customer sales. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Customer sales representative vs customer service representative manager overview

	Customer Sales Representative	Customer Service Representative Manager
Yearly salary	$38,744	$32,048
Hourly rate	$18.63	$15.41
Growth rate	-4%	-4%
Number of jobs	303,801	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Customer sales representative vs customer service representative manager salary

Customer sales representatives and customer service representative managers have different pay scales, as shown below.

	Customer Sales Representative	Customer Service Representative Manager
Average salary	$38,744	$32,048
Salary range	Between $27,000 And $54,000	Between $25,000 And $41,000
Highest paying City	Santa Rosa, CA	San Jose, CA
Highest paying state	Hawaii	California
Best paying company	Merck	First Book
Best paying industry	Finance	Finance

Differences between customer sales representative and customer service representative manager education

There are a few differences between a customer sales representative and a customer service representative manager in terms of educational background:

	Customer Sales Representative	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer sales representative vs customer service representative manager demographics

Here are the differences between customer sales representatives' and customer service representative managers' demographics:

	Customer Sales Representative	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 44.9% Female, 55.1%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer sales representative and customer service representative manager duties and responsibilities

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer sales representative vs customer service representative manager skills

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Office and Administrative Industry
Customer Sales Representative
Customer Sales Representative vs Customer Service Representative Manager

Updated January 8, 2025

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