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The differences between customer sales representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer sales representative and a customer support representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a customer sales representative include customer service, product knowledge and customer sales. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Customer Sales Representative | Customer Support Representative | |
| Yearly salary | $38,744 | $37,404 |
| Hourly rate | $18.63 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 303,801 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Customer sales representatives and customer support representatives have different pay scales, as shown below.
| Customer Sales Representative | Customer Support Representative | |
| Average salary | $38,744 | $37,404 |
| Salary range | Between $27,000 And $54,000 | Between $29,000 And $47,000 |
| Highest paying City | Santa Rosa, CA | Boston, MA |
| Highest paying state | Hawaii | Alaska |
| Best paying company | Merck | University of California, Berkeley |
| Best paying industry | Finance | Finance |
There are a few differences between a customer sales representative and a customer support representative in terms of educational background:
| Customer Sales Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer sales representatives' and customer support representatives' demographics:
| Customer Sales Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.9% Female, 55.1% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |