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Customer sales representative skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Frederik Beuk,
Dr. Matteo Cantarello Ph.D.
Customer sales representative example skills
Below we've compiled a list of the most critical customer sales representative skills. We ranked the top skills for customer sales representatives based on the percentage of resumes they appeared on. For example, 18.8% of customer sales representative resumes contained customer service as a skill. Continue reading to find out what skills a customer sales representative needs to be successful in the workplace.

15 customer sales representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer sales representatives use customer service:
  • Solved customer service issues by communicating with multiple departments to successfully resolve complex situations identified by clients.
  • Dedicated to providing exceptional customer service, handling all customer-related issues, conduct all product correspondence.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer sales representatives use product knowledge:
  • Provided excellent customer service through product knowledge and sales as evidence by increased sales and consistently positive customer comments.
  • Described use and operation of merchandise to customers and shared product knowledge while making personal recommendations.

3. Customer Sales

Customer sales refer to the process in which a product passes from the manufacturer to the customer through many different stages. A customer service sales representative works directly with customers and recommend products and services that meet their needs. Good customer service sales anticipate and predict the customer needs and offers practical solutions to solve them.

Here's how customer sales representatives use customer sales:
  • Completed appropriate paperwork and record necessary customer sales information at time of sale.
  • Started out as a Bindery Worker Became Bindery Supervisor Promoted to Customer Sales Representative

4. Cleanliness

Here's how customer sales representatives use cleanliness:
  • Maintained cleanliness and organization of inventory within the assigned department.
  • Maintained cleanliness of equipment and property.

5. Excellent Interpersonal

Here's how customer sales representatives use excellent interpersonal:
  • Communicated with irate customers using excellent interpersonal-communication skills.
  • Provided individualized customer service to all retail patrons; used excellent interpersonal and communication skills to provide assistance and customer service.

6. Social Media Marketing

Here's how customer sales representatives use social media marketing:
  • Build satisfying relationships with the individual customers and small businesses, providing exceptional customer service and social media marketing promotions.
  • Manage Social Media marketing campaigns and day-to-day activities.

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7. Strong Computer

Here's how customer sales representatives use strong computer:
  • Exhibited strong computer oral and written communication skills.
  • DOT Certified Professional Sales Background Excellent Customer Service Strong Computer Knowledge Excellent Work Ethics

8. CSR

Here's how customer sales representatives use csr:
  • Managed call center productivity levels by maintaining CSR schedule adherence.
  • Moved to the CSR position selling and leasing name brand products at a guaranteed low price.

9. Multitasking

Here's how customer sales representatives use multitasking:
  • Demonstrated the safety orientation and had customers fill out all necessary paperwork while multitasking and solving problems.
  • Company came to a close in the Fall time) High Multitasking Strategic marketing strategies Face to face and phone communication skills

10. Customer Complaints

Here's how customer sales representatives use customer complaints:
  • Handled customer complaints and educated all customers on proper safety regulations and recommended safety precautions while handling explosives.
  • Protected Verizon's financial portfolio by collecting monies due from delinquent business accounts and resolving escalated customer complaints.

11. Customer Problems

Customer problems are a detailed description of issues customers face using the company's product and/or service. This is usually the difference between what a company promises and what its products or services deliver to customers.

Here's how customer sales representatives use customer problems:
  • Communicated frequently with mills and customers, answering queries related to basic business practices and appropriately solved customer problems.
  • Research and resolve customer problems and initiates corrective action to ensure satisfaction.

12. Inbound Calls

Here's how customer sales representatives use inbound calls:
  • Converted inbound calls to sales, assisted supervisor in managing process updates & dissemination of operational reports.
  • Assisted customers with prescription insurance and answered any inbound calls questions about company.

13. Sales REP

Here's how customer sales representatives use sales rep:
  • Assisted inside/outside sales reps with order details, reported daily sales figures and effectively relayed technical information to customers and dealers.
  • Worked closely with outside sales representatives and sales managers to communicate necessary information on new and existing accounts.

14. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer sales representatives use troubleshoot:
  • Required to troubleshoot products and instruct customers on their proper use/warranty/options.
  • Helped customers if internet was running slow, if phone was not working, and also helped to troubleshoot with them.

15. Customer Inquiries

Here's how customer sales representatives use customer inquiries:
  • Delivered extraordinary customer service by promptly and accurately responding to customer inquiries to make it easy to do business.
  • Followed up on behalf of customer inquiries through product research, providing accurate information and recommendation for solution.
top-skills

What skills help Customer Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer sales representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a customer sales representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all customer sales representatives possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about customer sales representative

List of customer sales representative skills to add to your resume

Customer sales representative skills

The most important skills for a customer sales representative resume and required skills for a customer sales representative to have include:

  • Customer Service
  • Product Knowledge
  • Customer Sales
  • Cleanliness
  • Excellent Interpersonal
  • Social Media Marketing
  • Strong Computer
  • CSR
  • Multitasking
  • Customer Complaints
  • Customer Problems
  • Inbound Calls
  • Sales REP
  • Troubleshoot
  • Customer Inquiries
  • Customer Satisfaction
  • Credit Card
  • Outbound Calls
  • Customer Support
  • POS
  • Customer Care
  • Customer Relations
  • Customer Accounts
  • Customer Calls
  • Sales Floor
  • Telephone Calls
  • Customer Issues
  • Sales Quota
  • Customer Orders
  • Cold Calls
  • Outbound Sales
  • Customer Interaction
  • Billing Issues
  • Quality Customer Service
  • Bank Deposits
  • Customer Retention
  • Store Management
  • Computer System
  • Upselling
  • Problem Resolution
  • Sales Support
  • Inventory Control
  • Sales Techniques
  • Bill Payments
  • Bank Products
  • Provide Customer Assistance
  • Cash Drawers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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