What does a customer sales representative do?
The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
Customer sales representative responsibilities
Here are examples of responsibilities from real customer sales representative resumes:
- Manage call center productivity levels by maintaining CSR schedule adherence.
- Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
- Practice good housekeeping methods and overall cleanliness.
- Maintain cleanliness and organization of inventory within the assigned department.
- Require to troubleshoot products and instruct customers on their proper use/warranty/options.
- Work closely with sales director on scheduling, motivation of representations and setting up promotional events.
- Call center environment requiring meeting establish sales goals efficiently on listings of foreclose or repossess homes and cars.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
- Interact with potential Directv customers via phone.
- Maintain customer/patient confidentiality according to the HIPPA and company guidelines.
- Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.
Customer sales representative skills and personality traits
We calculated that 19% of Customer Sales Representatives are proficient in Customer Service, Product Knowledge, and Customer Sales. They’re also known for soft skills such as Communication skills, Computer skills, and Listening skills.
We break down the percentage of Customer Sales Representatives that have these skills listed on their resume here:
- Customer Service, 19%
Solved customer service issues by communicating with multiple departments to successfully resolve complex situations identified by clients.
- Product Knowledge, 13%
Provided excellent customer service through product knowledge and sales as evidence by increased sales and consistently positive customer comments.
- Customer Sales, 9%
Completed appropriate paperwork and record necessary customer sales information at time of sale.
- Cleanliness, 8%
Maintained cleanliness and organization of inventory within the assigned department.
- Excellent Interpersonal, 6%
Communicated with irate customers using excellent interpersonal-communication skills.
- Social Media Marketing, 5%
Build satisfying relationships with the individual customers and small businesses, providing exceptional customer service and social media marketing promotions.
"customer service," "product knowledge," and "customer sales" are among the most common skills that customer sales representatives use at work. You can find even more customer sales representative responsibilities below, including:
Communication skills. To carry out their duties, the most important skill for a customer sales representative to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer sales representatives often use communication skills in their day-to-day job, as shown by this real resume: "attended advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication. "
Listening skills. customer sales representatives are also known for listening skills, which are critical to their duties. You can see how this skill relates to customer sales representative responsibilities, because "representatives must listen carefully to ensure that they understand customers in order to assist them." A customer sales representative resume example shows how listening skills is used in the workplace: "improved in sales techniques by listening to customers story. "
Patience. A big part of what customer sales representatives do relies on "patience." You can see how essential it is to customer sales representative responsibilities because "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example of how this skill is used from a resume that represents typical customer sales representative tasks: "schedule trips for patience with medicaid. "
Problem-solving skills. Another crucial skill for a customer sales representative to carry out their responsibilities is "problem-solving skills." A big part of what customer sales representatives relies on this skill, since "representatives must determine solutions to customers’ problems." How this skill relates to customer sales representative duties can be seen in an example from a customer sales representative resume snippet: "provided customer support and resolved issues with accounts to meet desired insurance and financial needs. "
Customer-service skills. Lastly, "customer-service skills" is an important element of what a customer sales representative does. Customer sales representative responsibilities require this skill because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This resume example highlights how customer sales representative duties rely on this skill: "mentored and trained new hires and existing staff in effective sales techniques and thorough quote generation for build-to-print customer products. "
The three companies that hire the most customer sales representatives are:
- Schwan's63 customer sales representatives jobs
- Genuine Parts33 customer sales representatives jobs
- Applied Industrial Technologies31 customer sales representatives jobs
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Compare different customer sales representatives
Customer sales representative vs. Sales associate and customer service
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
These skill sets are where the common ground ends though. The responsibilities of a customer sales representative are more likely to require skills like "customer sales," "cleanliness," "excellent interpersonal," and "golf courses." On the other hand, a job as a sales associate and customer service requires skills like "plumbing," "sales associates," "phone calls," and "booking." As you can see, what employees do in each career varies considerably.
Sales associate and customer services really shine in the manufacturing industry with an average salary of $30,394. Comparatively, customer sales representatives tend to make the most money in the finance industry with an average salary of $38,373.The education levels that sales associate and customer services earn slightly differ from customer sales representatives. In particular, sales associate and customer services are 0.6% less likely to graduate with a Master's Degree than a customer sales representative. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Customer sales representative vs. Customer service professional
A customer service professional is responsible for providing the highest customer service by responding to the customers' inquiries and concerns, resolving complaints, and updating the customers of goods and services for generating revenues and profitability to the company. Customer service professionals process order transactions, administering payment plans and adjusting service features in meeting customers' needs. A customer service professional should be highly communicative, as well as have excellent time-management skills in documenting customers' information on various software tools to maximize productivity and efficiency.
Each career also uses different skills, according to real customer sales representative resumes. While customer sales representative responsibilities can utilize skills like "product knowledge," "customer sales," "cleanliness," and "excellent interpersonal," customer service professionals use skills like "strong customer service," "annuities," "schedule appointments," and "windows."
In general, customer service professionals achieve similar levels of education than customer sales representatives. They're 1.1% more likely to obtain a Master's Degree while being 0.0% less likely to earn a Doctoral Degree.Customer sales representative vs. Customer service specialist
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer sales representative is likely to be skilled in "customer sales," "excellent interpersonal," "golf courses," and "social media marketing," while a typical customer service specialist is skilled in "strong customer service," "front end," "cash management," and "customer transactions."
Customer service specialists earn the best pay in the finance industry, where they command an average salary of $34,860. Customer sales representatives earn the highest pay from the finance industry, with an average salary of $38,373.When it comes to education, customer service specialists tend to earn similar degree levels compared to customer sales representatives. In fact, they're 0.4% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Customer sales representative vs. Customer engagement specialist
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Types of customer sales representative
Updated January 8, 2025
