Most customer sales representatives list "customer service," "product knowledge," and "potential customers" as skills on their resumes. We go into more details on the most important customer sales representative responsibilities here: The most important skills for a customer sales representative to have in this position are communication skills. In this excerpt that we gathered from a customer sales representative resume, you'll understand why: "customer service representatives must be able to provide clear information in writing, by phone, or in person." According to resumes we found, communication skills can be used by a customer sales representative in order to "called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunication equipment. " While it may not be the most important skill, we found that many customer sales representative duties rely on computer skills. This example from a customer sales representative explains why: "customer service representatives must be adept at using computers. ." This resume example is just one of many ways customer sales representatives are able to utilize computer skills: "performed job duties at a desk on the phone and in front of a computer in a high volume call center. " Customer sales representatives are also known for listening skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a customer sales representative resume: "representatives must listen carefully to ensure that they understand customers in order to assist them." We also found this resume example that details how this skill is put to the test: "communicated effectively & persuasively to a high volume of people daily while repetitively overcoming rejections to meet daily goals. " A thorough review of lots of resumes revealed to us that "patience" is important to completing customer sales representative responsibilities. This resume example shows just one way customer sales representatives use this skill: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example of how this skill is used from a resume that represents typical customer sales representative tasks: "tried my best to solve all their problems skills used time management patience professionalism customer service" Yet another important skill that a customer sales representative must demonstrate is "problem-solving skills." Representatives must determine solutions to customers’ problems This is clearly demonstrated in this example from a customer sales representative who stated: "managed high volume workload and resolved customer inquiries. " Lastly, this career requires you to be skillful in "customer-service skills." According to customer sales representative resumes, "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This resume example highlights how customer sales representative responsibilities rely on this skill: "skilled in processing a high volume of customers without sacrificing quality or individual attention. "
See the full list of customer sales representative skills.
Before becoming a customer sales representative, 36.6% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.0% customer sales representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some customer sales representatives have a college degree. But about one out of every four customer sales representatives didn't attend college at all.
The customer sales representatives who went onto college to earn a more in-depth education generally studied business and general studies, while a small population of customer sales representatives studied psychology and criminal justice.
Once you're ready to become a customer sales representative, you should explore the companies that typically hire customer sales representatives. According to customer sales representative resumes that we searched through, customer sales representatives are hired the most by Schwan's Company, Mediacom Communications, and Applied Industrial Technologies. Currently, Schwan's Company has 53 customer sales representative job openings, while there are 35 at Mediacom Communications and 23 at Applied Industrial Technologies.
But if you're interested in companies where you might earn a high salary, customer sales representatives tend to earn the biggest salaries at Kelly Services, Mediacom Communications, and Boston Scientific. Take Kelly Services for example. The median customer sales representative salary is $33,987. At Mediacom Communications, customer sales representatives earn an average of $32,927, while the average at Boston Scientific is $31,902. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on customer sales representative salaries across the United States.
For the most part, customer sales representatives make their living in the retail and finance industries. Customer sales representatives tend to make the most in the telecommunication industry with an average salary of $31,644. The customer sales representative annual salary in the hospitality and manufacturing industries generally make $31,160 and $31,134 respectively. Additionally, customer sales representatives who work in the telecommunication industry make 5.2% more than customer sales representatives in the technology Industry.