The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Customer Sales Representative Responsibilities

Here are examples of responsibilities from real customer sales representative resumes representing typical tasks they are likely to perform in their roles.

  • Help company attain the highest customer service ratings while demonstrating communication and listening skills, problem resolution and politeness
  • Manage confidential, personal health information with each member while cultivating positive relationships and abiding by HIPAA privacy laws.
  • Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
  • Provide assistance and customer service over the telephone to numerous customers of internet websites.
  • Utilize excellent communication and customer service skills, provide information regarding various insurance policies in a friendly and understandable manner.
  • Require to troubleshoot products and instruct customers on their proper use/warranty/options.
  • Assist in developing and implementing integrate advertising plans which need internet and alternative advertising sources.
  • Conduct face-to-face interviews, telephone interviews and email correspondence with prospective students to determine their educational needs, concerns and interests.
  • Prepare quarterly reports on the business and present to fellow employees using PowerPoint.
  • Handle online advertising and relate metrics; sell products develop and maintain online sales and accounting information for businesses.
Customer Sales Representative Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Computer skills involves understanding how to operate a computer, as well as computer programs and applications.
Listening is an important part of the communication process as it allows you to understand information.

Customer Sales Representative Job Description

Perhaps the hardest question to answer when deciding on a career as a customer sales representative is "should I become a customer sales representative?" You might find this info to be helpful. When compared to other jobs, customer sales representative careers are projected to have a growth rate described as "decline" at -2% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a customer sales representative by 2028 is -51,600.

On average, the customer sales representative annual salary is $30,721 per year, which translates to $14.77 an hour. Generally speaking, customer sales representatives earn anywhere from $25,000 to $37,000 a year, which means that the top-earning customer sales representatives make $12,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become a customer sales representative. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a sales associate and customer service, customer service professional, customer service specialist, and customer engagement specialist.

Customer Sales Representative Jobs You Might Like

Customer Sales Representative Resume Examples

Customer Sales Representative Skills and Personality Traits

We calculated that 21% of Customer Sales Representatives are proficient in Customer Service, Product Knowledge, and Potential Customers. They’re also known for soft skills such as Communication skills, Computer skills, and Listening skills.

We break down the percentage of Customer Sales Representatives that have these skills listed on their resume here:

  • Customer Service, 21%

    Solved customer service issues by communicating with multiple departments to successfully resolve complex situations identified by clients.

  • Product Knowledge, 13%

    Described use and operation of merchandise to customers and shared product knowledge while making personal recommendations.

  • Potential Customers, 8%

    Worked in a fast-paced environment to meet deadlines while displaying outstanding professionalism to existing and potential customers.

  • Customer Sales, 8%

    Completed appropriate paperwork and record necessary customer sales information at time of sale.

  • Communication, 5%

    Utilized excellent communication and customer service skills, provided information regarding various insurance policies in a friendly and understandable manner.

  • Outbound Calls, 4%

    Performed outbound/received inbound calls regarding customer needs and satisfaction, leading to resolution while presenting a professional demeanor.

Most customer sales representatives list "customer service," "product knowledge," and "potential customers" as skills on their resumes. We go into more details on the most important customer sales representative responsibilities here:

  • The most important skills for a customer sales representative to have in this position are communication skills. In this excerpt that we gathered from a customer sales representative resume, you'll understand why: "customer service representatives must be able to provide clear information in writing, by phone, or in person." According to resumes we found, communication skills can be used by a customer sales representative in order to "called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunication equipment. "
  • While it may not be the most important skill, we found that many customer sales representative duties rely on computer skills. This example from a customer sales representative explains why: "customer service representatives must be adept at using computers.  ." This resume example is just one of many ways customer sales representatives are able to utilize computer skills: "performed job duties at a desk on the phone and in front of a computer in a high volume call center. "
  • Customer sales representatives are also known for listening skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a customer sales representative resume: "representatives must listen carefully to ensure that they understand customers in order to assist them." We also found this resume example that details how this skill is put to the test: "communicated effectively & persuasively to a high volume of people daily while repetitively overcoming rejections to meet daily goals. "
  • A thorough review of lots of resumes revealed to us that "patience" is important to completing customer sales representative responsibilities. This resume example shows just one way customer sales representatives use this skill: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example of how this skill is used from a resume that represents typical customer sales representative tasks: "tried my best to solve all their problems skills used time management patience professionalism customer service"
  • Yet another important skill that a customer sales representative must demonstrate is "problem-solving skills." Representatives must determine solutions to customers’ problems This is clearly demonstrated in this example from a customer sales representative who stated: "managed high volume workload and resolved customer inquiries. "
  • Lastly, this career requires you to be skillful in "customer-service skills." According to customer sales representative resumes, "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This resume example highlights how customer sales representative responsibilities rely on this skill: "skilled in processing a high volume of customers without sacrificing quality or individual attention. "
  • See the full list of customer sales representative skills.

    Before becoming a customer sales representative, 36.6% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.0% customer sales representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some customer sales representatives have a college degree. But about one out of every four customer sales representatives didn't attend college at all.

    The customer sales representatives who went onto college to earn a more in-depth education generally studied business and general studies, while a small population of customer sales representatives studied psychology and criminal justice.

    Once you're ready to become a customer sales representative, you should explore the companies that typically hire customer sales representatives. According to customer sales representative resumes that we searched through, customer sales representatives are hired the most by Schwan's Company, Mediacom Communications, and Applied Industrial Technologies. Currently, Schwan's Company has 53 customer sales representative job openings, while there are 35 at Mediacom Communications and 23 at Applied Industrial Technologies.

    But if you're interested in companies where you might earn a high salary, customer sales representatives tend to earn the biggest salaries at Kelly Services, Mediacom Communications, and Boston Scientific. Take Kelly Services for example. The median customer sales representative salary is $33,987. At Mediacom Communications, customer sales representatives earn an average of $32,927, while the average at Boston Scientific is $31,902. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on customer sales representative salaries across the United States.

    For the most part, customer sales representatives make their living in the retail and finance industries. Customer sales representatives tend to make the most in the telecommunication industry with an average salary of $31,644. The customer sales representative annual salary in the hospitality and manufacturing industries generally make $31,160 and $31,134 respectively. Additionally, customer sales representatives who work in the telecommunication industry make 5.2% more than customer sales representatives in the technology Industry.

    The three companies that hire the most prestigious customer sales representatives are:

      What Sales Associate And Customer Services Do

      Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

      In this section, we take a look at the annual salaries of other professions. Take sales associate and customer service for example. On average, the sales associate and customer services annual salary is $4,506 lower than what customer sales representatives make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both customer sales representatives and sales associate and customer services positions are skilled in customer service, product knowledge, and potential customers.

      These skill sets are where the common ground ends though. A customer sales representative responsibility is more likely to require skills like "customer sales," "golf courses," "csr," and "current customers." Whereas a sales associate and customer service requires skills like "phone calls," "retail sales," "new merchandise," and "stock shelves." Just by understanding these different skills you can see how different these careers are.

      Sales associate and customer services really shine in the manufacturing industry with an average salary of $32,977. Whereas customer sales representatives tend to make the most money in the telecommunication industry with an average salary of $31,644.

      The education levels that sales associate and customer services earn is a bit different than that of customer sales representatives. In particular, sales associate and customer services are 1.8% less likely to graduate with a Master's Degree than a customer sales representative. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

      What Are The Duties Of a Customer Service Professional?

      A customer service professional is responsible for providing the highest customer service by responding to the customers' inquiries and concerns, resolving complaints, and updating the customers of goods and services for generating revenues and profitability to the company. Customer service professionals process order transactions, administering payment plans and adjusting service features in meeting customers' needs. A customer service professional should be highly communicative, as well as have excellent time-management skills in documenting customers' information on various software tools to maximize productivity and efficiency.

      Now we're going to look at the customer service professional profession. On average, customer service professionals earn a $6,987 higher salary than customer sales representatives a year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both customer sales representatives and customer service professionals are known to have skills such as "customer service," "potential customers," and "communication. "

      But both careers also use different skills, according to real customer sales representative resumes. While customer sales representative responsibilities can utilize skills like "product knowledge," "customer sales," "golf courses," and "customers needs," some customer service professionals use skills like "scheduling appointments," "windows," "accurate information," and "healthcare."

      In general, customer service professionals study at similar levels of education than customer sales representatives. They're 2.6% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

      How a Customer Service Specialist Compares

      Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

      The third profession we take a look at is customer service specialist. On an average scale, these workers bring in higher salaries than customer sales representatives. In fact, they make a $1,527 higher salary per year.

      Using customer sales representatives and customer service specialists resumes, we found that both professions have similar skills such as "customer service," "product knowledge," and "potential customers," but the other skills required are very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a customer sales representative is likely to be skilled in "customer sales," "golf courses," "csr," and "current customers," while a typical customer service specialist is skilled in "front end," "customer transactions," "data entry," and "accurate processing."

      Interestingly enough, customer service specialists earn the most pay in the technology industry, where they command an average salary of $35,563. As mentioned previously, customer sales representatives highest annual salary comes from the telecommunication industry with an average salary of $31,644.

      When it comes to education, customer service specialists tend to earn similar education levels than customer sales representatives. In fact, they're 1.0% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree.

      Description Of a Customer Engagement Specialist

      A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.

      Now, we'll look at customer engagement specialists, who generally average a higher pay when compared to customer sales representatives annual salary. In fact, the difference is about $10,722 per year.

      While both customer sales representatives and customer engagement specialists complete day-to-day tasks using similar skills like customer service, product knowledge, and potential customers, the two careers also vary in other skills.

      Each job requires different skills like "customer sales," "golf courses," "customers needs," and "csr," which might show up on a customer sales representative resume. Whereas customer engagement specialist might include skills like "email," "appropriate areas," "phone calls," and "powerpoint."

      In general, customer engagement specialists reach higher levels of education when compared to customer sales representatives resumes. Customer engagement specialists are 6.7% more likely to earn their Master's Degree and 1.1% more likely to graduate with a Doctoral Degree.