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Become A Customer Sales Specialist

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Working As A Customer Sales Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Sales Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Sales Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Sales Specialist jobs

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Customer Sales Specialist Career Paths

Customer Sales Specialist
Personal Banker Branch Manager General Manager
Account Manager
5 Yearsyrs
Fraud Analyst Operations Analyst Controller
Assistant General Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Service Specialist Operations Specialist Operations Manager
Business Development Manager
9 Yearsyrs
Project Manager Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Sales Specialist Sales Manager
Director Of Sales
10 Yearsyrs
Service Representative Specialist Account Manager
District Sales Manager
7 Yearsyrs
Customer Relationship Manager Assistant Vice President Project Manager
General Manager
7 Yearsyrs
Fraud Analyst Analyst Systems Analyst
Information Technology Manager
8 Yearsyrs
Project Manager General Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Account Manager Marketing Manager
Marketing Director
7 Yearsyrs
Account Manager Account Executive
Marketing Manager
6 Yearsyrs
Customer Relationship Manager Underwriter Assistant Vice President
Office Manager
5 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Service Specialist Personal Banker Branch Manager
Regional Manager
8 Yearsyrs
Mortgage Service Specialist Loan Processor Account Manager
Sales Account Manager
6 Yearsyrs
Mortgage Service Specialist Service Representative Account Executive
Sales And Marketing Manager
6 Yearsyrs
Sales Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Service Representative Account Executive
Territory Manager
7 Yearsyrs
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Average Length of Employment
Customer Liaison 3.1 years
Service Specialist 2.7 years
Center Specialist 2.6 years
Specialist 2.5 years
Sales Specialist 2.5 years
Client Specialist 2.3 years
Representative 2.1 years
Customer Agent 2.0 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Top Employers Before
Cashier 4.7%
Internship 3.1%
Manager 2.7%
Teller 2.3%
Top Employers After
Specialist 3.2%
Teller 3.2%
Server 3.2%
Internship 2.9%

Customer Sales Specialist Demographics

Gender

Female

56.9%

Male

41.2%

Unknown

1.9%
Ethnicity

White

76.7%

Hispanic or Latino

13.8%

Asian

7.3%

Unknown

1.6%

Black or African American

0.7%
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Languages Spoken

Spanish

53.0%

French

9.6%

Japanese

6.0%

German

3.6%

Portuguese

2.4%

Chinese

2.4%

Mandarin

2.4%

Hindi

2.4%

Polish

2.4%

Korean

2.4%

Italian

2.4%

Arabic

2.4%

Urdu

1.2%

Filipino

1.2%

Vietnamese

1.2%

Carrier

1.2%

Slovak

1.2%

Russian

1.2%

Czech

1.2%
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Customer Sales Specialist Education

Schools

University of Phoenix

19.5%

Strayer University

7.4%

Kaplan University

6.0%

Community College of Rhode Island

6.0%

Texas A&M University

5.4%

Glendale Community College

4.7%

Miami Dade College

4.7%

Liberty University

4.7%

University of North Carolina at Greensboro

4.0%

Florida State College at Jacksonville

4.0%

University of Toledo

3.4%

Wilmington University

3.4%

J Sargeant Reynolds Community College

3.4%

Pennsylvania State University

3.4%

University of Southern Mississippi

3.4%

Antelope Valley College

3.4%

Howard University

3.4%

Johnson & Wales University

3.4%

Cuyahoga Community College

3.4%

Southern New Hampshire University

3.4%
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Majors

Business

38.0%

Communication

7.6%

Criminal Justice

6.3%

Psychology

4.7%

Accounting

4.4%

Marketing

4.1%

Computer Science

3.3%

General Studies

3.2%

Management

3.2%

Nursing

3.0%

Medical Assisting Services

3.0%

Human Resources Management

2.8%

Liberal Arts

2.5%

Health Care Administration

2.4%

Biology

2.2%

English

1.9%

Legal Support Services

1.9%

Information Technology

1.9%

Computer Information Systems

1.7%

Hospitality Management

1.7%
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Degrees

Bachelors

38.6%

Other

33.3%

Associate

14.3%

Masters

7.8%

Certificate

4.2%

Diploma

1.0%

License

0.5%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Sales Specialist

CreditCardAccountsCustomerSatisfactionOnlineSeamlessDeliveryCustomerSolutionsInboundCallsAdditionalInformationMultipleProductsCustomerInquiriesInternetSalesand/orFulfillmentSupportOrganizationsLoansCustomerIssuesProductKnowledgeSuccessfulResolutionCustomerSalesAppropriateLineNewCustomersTechnicalSupport

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Top Customer Sales Specialist Skills

  1. Credit Card Accounts
  2. Customer Satisfaction
  3. Online
You can check out examples of real life uses of top skills on resumes here:
  • Process application such as club membership or credit card accounts for personal and business member.
  • Handled customer comments, questions and concerns in a professional manner while prioritizing customer satisfaction.
  • Provide online banking and bill payment inquiries with minimal supervision.
  • Provided customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests.
  • Provided customer solutions to moderately complex or escalated issues and delivered fulfillment requests while in a call center environment.

Top Customer Sales Specialist Employers