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Become A Customer Sales Specialist

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Working As A Customer Sales Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Sales Specialist Do At Autozone

* Manage 40
* inbound calls per day with 90% of call volume being sales opportunities for aftermarket, replacement or accessory parts
* Build rapport with each caller to help create a more personal experience
* Ask qualifying/discovery questions to each customer to accurately determine the correct item as well as complimentary items
* Provide insight to customers on features and benefits of competing parts
* Maintain quality of service by consistently demonstrating the AutoAnything-approved sales process
* Multi-task as needed to search part information while maintaining conversation with the customer
* Overcome objections by addressing customer concerns
* Assist customers with Order Status, Returns and other Customer Service related issues
* Display empathy when necessary and strive for a win/win one-call resolution

What Does A Customer Sales Specialist Do At United Technologies Corporation

* Primary sales interface to the customer with daily interaction providing accurate and timely responses to quote requests, executing customer purchase orders, providing routine order status, coordinating inspection priorities, assuring export compliance, managing warehouse inventory and providing order logistics support through to delivery.
* The candidate is required to work independently with minimal oversight, using initiative and sound judgment to identify potential sales opportunities and successfully relate PW’s OEM value advantage.
* The candidate will be responsible for providing work direction and overseeing sale representative work execution as well as work to drive process efficiency efforts through the use of continuous process improvement tools.
* Team participation/leadership is required for EH&S, continuous improvement and Customer Satisfaction efforts

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How To Become A Customer Sales Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Sales Specialist jobs

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Top Skills for A Customer Sales Specialist

CreditCardAccountsCustomerSatisfactionOnlineSeamlessDeliveryCustomerSolutionsInboundCallsAdditionalInformationMultipleProductsCustomerInquiriesInternetSalesand/orFulfillmentSupportOrganizationsLoansCustomerIssuesProductKnowledgeSuccessfulResolutionCustomerSalesAppropriateLineNewCustomersTechnicalSupport

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Top Customer Sales Specialist Skills

  1. Credit Card Accounts
  2. Customer Satisfaction
  3. Online
You can check out examples of real life uses of top skills on resumes here:
  • Process application such as club membership or credit card accounts for personal and business member.
  • Handled customer comments, questions and concerns in a professional manner while prioritizing customer satisfaction.
  • Provide online banking and bill payment inquiries with minimal supervision.
  • Provided customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests.
  • Provided customer solutions to moderately complex or escalated issues and delivered fulfillment requests while in a call center environment.

Top Customer Sales Specialist Employers