How to hire a customer sales specialist

How to hire a customer sales specialist, step by step

Here's a step-by-step customer sales specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer sales specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer sales specialist
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your customer sales specialist job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer sales specialist for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer sales specialist's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer sales specialists from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of customer sales specialist salaries for various roles:

   Type of Customer Sales Specialist	Description	Hourly rate
   Customer Sales Specialist	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$16-26
   Customer Care Professional	A customer care professional is in charge of assisting clients with their needs, ensuring efficiency and client satisfaction. They typically manage calls and correspondence where they respond to inquiries, provide technical support, address concerns, and resolve issues promptly and efficiently... Show more	$12-20
   Customer Agent	A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Product Knowledge
   • Sales Floor
   • Customer Service
   • CRM
   • Windows
   • Customer Sales
   • Credit Card
   • Inbound Calls
   • Customer Satisfaction
   • Customer Inquiries
   • Customer Accounts
   • Customer Complaints
   • Outbound Calls
   • Customer Calls

   Check all skills

   Responsibilities:

   • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
   • Produce a proof, varify and get customer signature, produce orders, contact customers and use POS register sales systems.
   • Verify insurance eligibility and benefits of patients that are being provide oxygen home and travel units and durable medical equipment.
   • Determine Medicaid requirements and eligibility.

3. Make a budget

   Including a salary range in your customer sales specialist job description is a great way to entice the best and brightest candidates. A customer sales specialist salary can vary based on several factors:

   • Location. For example, customer sales specialists' average salary in mississippi is 46% less than in district of columbia.
   • Seniority. Entry-level customer sales specialists earn 36% less than senior-level customer sales specialists.
   • Certifications. A customer sales specialist with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer sales specialist's salary.

   Average customer sales specialist salary

   $44,173yearly

   $21.24 hourly rate

   ---

   Entry-level customer sales specialist salary

   $35,000 yearly salary

   Updated December 18, 2025

4. Writing a customer sales specialist job description

   A job description for a customer sales specialist role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer sales specialist job description:

   Customer sales specialist job description example

   At Diventures, where safety is our number one priority and fun is our number one goal, we are in the relationship
   business. The Customer Experience Specialist contributes to the success of Diventures by consistently building positive
   experiences and lasting relationships with our customers through high-touch, high-communication, personalized
   customer service. As the first point of contact for the customer, the Customer Experience Specialist is the 'face of the company' and
   takes personal ownership of each customer's experience. With friendliness, professionalism, integrity, a great sense of
   urgency and care, the Customer Experience Specialist defines each Diventures customer's experience by demonstrating
   genuine interest and a sincere desire to know and understand each customer's unique needs and aspirations; making
   product and service recommendations that best serve the customer's interests. Because everything communicates, the Customer Experience Specialist further demonstrates ownership of the
   customer experience by positively maintaining a world-class service environment defined as welcoming, clean, and
   organized with exceptional visual presentation of products, ensuring that the customer's first and lasting impressions are
   of a facility and team like no other. Proactively engaging customers both in-person, on the phone, and through email with authentic enthusiasm, the
   Customer Experience Specialist shares the Diventures experience by smiling, greeting, actively listening, effectively sharing
   product and service offerings in swim, SCUBA, service and travel and effectively resolving customer problems quickly and
   completely. Key Attributes of the Successful Diventures Customer Relationship Specialist • Attention to Detail
   • Problem Solver
   • Initiative
   • Engaging
   • Friendly
   • Positive
   • Courteous
   • Cool Under Stress
   • Professional Presentation
   • Fun
   • Displays Urgency for the Customer
   • Resilient
   • Clear Communicator
   • Empathetic
   • Positive
   • Learner

   Copy this example

   

5. Post your job

   To find customer sales specialists for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any customer sales specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level customer sales specialists with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your customer sales specialist job on Zippia to find and recruit customer sales specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer sales specialists requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer sales specialist

   Once you've decided on a perfect customer sales specialist candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new customer sales specialist. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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