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Customer sales specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Sally Hiott B.S. MBA, DBA

Below we've compiled a list of the most critical customer sales specialist skills. We ranked the top skills for customer sales specialists based on the percentage of resumes they appeared on. For example, 18.9% of customer sales specialist resumes contained product knowledge as a skill. Continue reading to find out what skills a customer sales specialist needs to be successful in the workplace.

15 customer sales specialist skills for your resume and career

1. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer sales specialists use product knowledge:

Serviced and sold optional calling plans utilizing extensive product knowledge.
Interacted in a fast-paced environment to assist customers in product knowledge to fulfill the specific needs that pertained to the customer.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer sales specialists use sales floor:

Ensured smooth operations of cashier area and sales floor by anticipating needs of customers and fulfilling them.
Assisted customers on the phone, sales floor, and at the register.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer sales specialists use customer service:

Provided optimum level of customer service by fulfilling customers' requirements and needs and maximized personal sales at all opportunities.
Handled customer service issues efficiently and thoroughly, with a strong emphasis on one-call resolution and thorough documentation.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer sales specialists use crm:

Worked in customer service department entering information into customer relationship management (CRM).
Conveyed detailed metrics and statistics through CRM database system management to relevant stakeholders.

5. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer sales specialists use windows:

Used programs to implement windows operating systems to resolve customer needs within company policy guidelines.
Documented information for shipments accurately in computerized information systems using Microsoft and Windows programs.

6. Customer Sales

Customer sales refer to the process in which a product passes from the manufacturer to the customer through many different stages. A customer service sales representative works directly with customers and recommend products and services that meet their needs. Good customer service sales anticipate and predict the customer needs and offers practical solutions to solve them.

Here's how customer sales specialists use customer sales:

Started as Customer SalesAssociate then transferred to Plumbing Specialist and then Receiving/Stocking.
Facilitated customer sales - answered product questions and finalized sales.

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7. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how customer sales specialists use credit card:

Practice ethical behavior especially when handling sensitive information such as credit card and social security numbers.
Process customer credit card applications.

8. Inbound Calls

Here's how customer sales specialists use inbound calls:

Answered inbound calls from current and potential customers, troubleshoot with customers and resolved most customer issues within three minutes.
Contributed to company success by receiving inbound calls from individuals attempting to make hotel accommodations, and customer service regarding existing reservations

9. Customer Satisfaction

Here's how customer sales specialists use customer satisfaction:

Provided complete customer satisfaction by accurately fulfilling all special order and installation projects from the initial sale through project completion.
Educate customers about terminology, features and benefits of products and technology to improve product-related sales and customer satisfaction.

10. Customer Inquiries

Here's how customer sales specialists use customer inquiries:

Investigated, identified, and resolved global business customer inquiries and disputes submitted by internal and external customers.
Answer busy telephones/emails in an energetic call-center environment, and respond to customer inquiries and requests.

11. Customer Accounts

Here's how customer sales specialists use customer accounts:

Reviewed customer accounts, gathered information to educate customers on available products and services.
Maintained existing customer accounts while processing and approving equity lines of credit and consumer loans.

12. Customer Complaints

Here's how customer sales specialists use customer complaints:

Provided correct information to customer and resolved customer complaints and problems.
Collaborated with buyers and direct ship department to answer customer complaints/questions.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer sales specialists use outbound calls:

Handled high volume inbound/outbound calls to customers enrolling with TXU energy.
Answered inbound sales calls for Comcast, later making outbound calls to reschedule appointments, also for Comcast.

14. Customer Calls

Here's how customer sales specialists use customer calls:

Managed inbound customer calls concerning numerous requests including product orders, billing questions/issues/disputes, repair tickets, and collections inquiry.
Answer inbound customer calls -Maintain historical data and process information and enforcement of Child support enforcement -Provide policy info to clients

15. Customer Issues

Here's how customer sales specialists use customer issues:

Managed customer issues successfully by consistently engaging correct resources needed to resolve issues.
Worked independently to resolves complicated customer Issues to insure customer loyalty.

5 Customer Sales Specialist resume examples

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What skills help Customer Sales Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer sales specialist skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.

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List of customer sales specialist skills to add to your resume

The most important skills for a customer sales specialist resume and required skills for a customer sales specialist to have include:

Product Knowledge
Sales Floor
Customer Service
CRM
Windows
Customer Sales
Credit Card
Inbound Calls
Customer Satisfaction
Customer Inquiries
Customer Accounts
Customer Complaints
Outbound Calls
Customer Calls

Customer Issues
Sales Techniques
Quality Customer Service
Billing Issues
Customer Orders
POS
Computer System
Customer Relations
Date Knowledge
Sales Strategies
Billing Disputes
MRO
Inbound Sales
Billing Inquiries

Cold Calls
Cash Drawers
Inventory Control
Problem Resolution
Upselling
Service Calls
Sales Associates
Inventory Management
Loss Prevention
Sales Presentations
Contract Terms
Business Development
Sales Contracts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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