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Become A Customer Satisfaction Manager

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Working As A Customer Satisfaction Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $90,000

    Average Salary

Example Of What A Customer Satisfaction Manager does

  • Collect and Record data for Caltrain /Amtrak surveys.
  • Increased customer loyalty through Quality Assurance calls.
  • Assisted customers with routine and complex questions or problems regarding their credit card accounts.
  • Coach a team of 6 agents on how to improve skills and provide world class customer service.
  • Sell auto parts and services to customers and commercial shops.
  • Received customer orders and scheduled shipping of products throughout the United States.
  • Anticipate and present customer requirements, issues and solutions to SITA's executive management.
  • Interviewed, hired, and trained new staff members as required.
  • Collected and recorded data for Caltrain passenger survey Interacted with passengers to collect varying information Ensured safety of passengers at all times
  • Analyzed survey results and provided monthly reports and trending to executive team and department leaders.
  • Communicated to all levels the service delivery and operational needs, that are critical to the success of contractual client business.
  • Stock product , answer phone calls, clean the store, work on cash registers.
  • Insure all GM's, AGM's, KM's, Assistant Mangers follow proper guidelines.
  • Work within the US Area Management Center supporting the OEM Customer base.
  • Represented the company at International Trade Shows and Exhibits.
  • Focused on cross-selling products and services to MBNA customers.
  • Worked with product engineering to close recurring issues and suggest corrective action plans.
  • Started a new team to manage queues to meet service level agreements supporting 385,000 users.
  • Position: Package loader and un-loader.
  • Initiated new system to prevent and manage issues affecting product quality.

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Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Customer Satisfaction Manager
Cashier 13.2%
Manager 5.3%
Internship 3.1%
Top Careers After Customer Satisfaction Manager
Manager 9.7%
Cashier 6.9%
Consultant 4.1%

Do you work as a Customer Satisfaction Manager?

Customer Satisfaction Manager Demographics

Gender

Female

45.9%

Male

44.7%

Unknown

9.4%
Ethnicity

White

60.9%

Hispanic or Latino

17.1%

Black or African American

11.8%

Asian

6.5%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

63.0%

Portuguese

11.1%

French

7.4%

Chinese

3.7%

Carrier

3.7%

Tagalog

3.7%

Mandarin

3.7%

Thai

3.7%
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Customer Satisfaction Manager Education

Schools

University of Phoenix

20.2%

Texas Christian University

20.2%

University of Delaware

7.0%

Kent State University

4.4%

Northern Illinois University

4.4%

Western Michigan University

4.4%

Pennsylvania State University

3.5%

University of Washington

3.5%

Kaplan University

3.5%

Ohio University -

2.6%

Case Western Reserve University

2.6%

University of Rochester

2.6%

California State University - Fullerton

2.6%

University of Idaho

2.6%

Wilmington University

2.6%

Michigan State University

2.6%

The Academy

2.6%

Southern Illinois University Carbondale

2.6%

Ohio State University

2.6%

Georgia State University

2.6%
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Majors

Business

41.5%

Psychology

6.6%

Marketing

6.6%

Communication

6.1%

Management

5.2%

Criminal Justice

3.5%

Health Care Administration

2.8%

Education

2.6%

Accounting

2.6%

General Studies

2.3%

Finance

2.3%

Computer Science

2.1%

Project Management

2.1%

Liberal Arts

2.1%

Human Resources Management

2.1%

History

2.1%

Computer Information Systems

2.1%

Nursing

1.9%

Mechanical Engineering

1.9%

English

1.6%
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Degrees

Bachelors

38.2%

Other

25.3%

Masters

17.3%

Associate

10.4%

Certificate

5.6%

Diploma

1.8%

Doctorate

0.8%

License

0.6%
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Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Customer Satisfaction Manager?

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Top Skills for A Customer Satisfaction Manager

  1. Customer Service
  2. Credit Card
  3. Project Management
You can check out examples of real life uses of top skills on resumes here:
  • Created operational procedures for customer service associates * Resolved concerns while maintaining accuracy, efficiency and a customer first attitude.
  • Contributed to increasing outstanding credit card balances by executing aggressive sales.
  • Restructured documentation and project management processes for CEO, technicians, managers, and administrators to manage time and effective communication.
  • Collaborated with Technical Support and Critical Situation teams to identify and develop processes to address pervasive issues.
  • Managed and motivated a team of 12 to 15 telephone representatives that handled an average of 125 phone calls a day.

How Would You Rate Working As a Customer Satisfaction Manager?

Are you working as a Customer Satisfaction Manager? Help us rate Customer Satisfaction Manager as a Career.

Top Customer Satisfaction Manager Employers

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