Customer satisfaction manager demographics and statistics in the US
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Customer satisfaction manager demographics by:
Customer satisfaction manager gender statistics
50.4% of customer satisfaction managers are women and 49.6% of customer satisfaction managers are men.
- Female, 50.4%
- Male, 49.6%
Customer satisfaction manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 50.4% |
| Male | 49.6% |
Customer satisfaction manager gender pay gap
Women earn 90¢ for every $1 earned by men
Male income
$108,921
Female income
$98,344
Customer satisfaction manager gender ratio over time
This data breaks down the percentage of men and women in customer satisfaction manager positions over time. Currently, 50.4% of customer satisfaction managers are female.
Customer satisfaction manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 56.33% | 43.67% |
| 2011 | 55.39% | 44.61% |
| 2012 | 57.63% | 42.37% |
| 2013 | 57.80% | 42.20% |
| 2014 | 57.14% | 42.86% |
| 2015 | 57.34% | 42.66% |
| 2016 | 58.95% | 41.05% |
| 2017 | 57.28% | 42.72% |
| 2018 | 55.58% | 44.42% |
| 2019 | 50.61% | 49.39% |
| 2020 | 48.52% | 51.48% |
| 2021 | 49.63% | 50.37% |
Customer satisfaction manager related jobs gender ratio
We compared customer satisfaction managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Satisfaction Manager | 50% | 50% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer satisfaction manager demographics by race
The most common ethnicity among customer satisfaction managers is White, which makes up 60.3% of all customer satisfaction managers. Comparatively, 18.8% of customer satisfaction managers are Hispanic or Latino and 10.3% of customer satisfaction managers are Black or African American.
- White, 60.3%
- Hispanic or Latino, 18.8%
- Black or African American, 10.3%
- Asian, 5.2%
- Unknown, 4.7%
- American Indian and Alaska Native, 0.7%
Customer satisfaction manager race
| Customer satisfaction manager race | Percentages |
|---|---|
| White | 60.3% |
| Hispanic or Latino | 18.8% |
| Black or African American | 10.3% |
| Asian | 5.2% |
| Unknown | 4.7% |
| American Indian and Alaska Native | 0.7% |
Customer satisfaction manager race and ethnicity over time
See how customer satisfaction manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer satisfaction manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.22% | 11.43% | 4.49% | 15.75% |
| 2011 | 65.42% | 12.19% | 4.41% | 15.69% |
| 2012 | 64.44% | 12.50% | 4.61% | 16.04% |
| 2013 | 65.09% | 11.97% | 4.87% | 15.91% |
| 2014 | 64.93% | 11.78% | 4.41% | 16.53% |
| 2015 | 64.11% | 11.85% | 4.90% | 16.70% |
| 2016 | 63.22% | 12.11% | 5.01% | 17.15% |
| 2017 | 63.39% | 11.26% | 5.36% | 17.31% |
| 2018 | 64.01% | 10.76% | 5.47% | 17.06% |
| 2019 | 64.54% | 10.09% | 4.96% | 17.84% |
| 2020 | 62.16% | 10.31% | 5.11% | 17.45% |
| 2021 | 60.31% | 10.29% | 5.24% | 18.80% |
Customer satisfaction manager wage gap by race
According to our data, asian customer satisfaction managers have the highest average salary compared to other ethnicities. Black or african american customer satisfaction managers have the lowest average salary at $106,359.
| Ethnicity | Salary |
|---|---|
| Unknown | $109,410 |
| White | $108,846 |
| Black or African American | $106,359 |
| Asian | $110,351 |
| Hispanic or Latino | $109,685 |
Average customer satisfaction manager age
See how the average age of customer satisfaction managers varies based on ethnicity and gender.
Male
Female
Customer satisfaction manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer satisfaction manager age breakdown
The average age of customer satisfaction managers is 40+ years years old, representing 72% of the customer satisfaction manager population.
Customer satisfaction manager age breakdown
| Customer Satisfaction Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer satisfaction manager educational attainment
The most common degree for customer satisfaction managers is bachelor's degree, with 56% of customer satisfaction managers earning that degree. The second and third most common degree levels are associate degree degree at 14% and associate degree degree at 13%.
- Bachelor's, 56%
- Associate, 14%
- High School Diploma, 13%
- Master's, 8%
- Other Degrees, 9%
Customer satisfaction managers by degree level
| Customer satisfaction manager degree | Percentages |
|---|---|
| Bachelor's | 56% |
| Associate | 14% |
| High School Diploma | 13% |
| Master's | 8% |
| Other Degrees | 9% |
Customer satisfaction manager jobs you might like
Customer satisfaction manager wage gap by degree level
According to the data, customer satisfaction managers with a Doctorate degree earn more than those without, at $137,715 annually. With a Master's degree, customer satisfaction managers earn a median annual income of $128,146 compared to $112,620 for customer satisfaction managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $128,146 |
| High School Diploma or Less | $94,868 |
| Bachelor's Degree | $112,620 |
| Doctorate Degree | $137,715 |
| Some College/ Associate Degree | $98,382 |
Customer satisfaction manager employment statistics
Most customer satisfaction managers work for a private in the technology industry.
Company size where customer satisfaction managers work
Below, you can see the size of companies where customer satisfaction managers work.
Customer satisfaction manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 36% |
Customer satisfaction manager jobs by company type
Employees with the customer satisfaction manager job title have their preferences when it comes to working for a company. For instance, most customer satisfaction managers prefer to work at private companies over public companies.
Customer satisfaction manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 38% |
| Private | 57% |
| Government | 3% |
Customer satisfaction manager jobs by industry
The most common industries for customer satisfaction managers are technology, manufacturing and hospitality.
Customer satisfaction manager industry statistics
| Industry | Percentages |
|---|---|
| Manufacturing | 14% |
| Fortune 500 | 14% |
| Technology | 14% |
| Hospitality | 8% |
| Retail | 8% |
| Professional | 6% |
| Automotive | 6% |
| Telecommunication | 6% |
| Finance | 5% |
| Media | 3% |
| Government | 3% |
| Construction | 3% |
| Transportation | 2% |
| Energy | 2% |
| Education | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Utilities | 1% |
| Health Care | 1% |
| Non Profits | 1% |
| Insurance | 1% |
| Real Estate | 1% |
| Start-up | 1% |
Customer satisfaction manager turnover and employment statistics
Customer satisfaction manager unemployment rate over time
The unemployment rate for customer satisfaction managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer satisfaction manager unemployment rate by year
| Year | Customer satisfaction manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer satisfaction manager tenure
The average customer satisfaction manager stays at their job for 1-2 years, based on the 876 customer satisfaction managers resumes in Zippia's database.
Customer satisfaction manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 25% |
| 1-2 years | 36% |
| 3-4 years | 14% |
| 5-7 years | 13% |
| 8-10 years | 5% |
| 11+ years | 7% |
Customer satisfaction manager LGBT ratio compared to similar jobs
Review the percent of customer satisfaction managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Police Dispatcher | 6.75% | 6,964 |
| Accounting Clerk | 6.76% | 106,969 |
| Assistant To Vice President | 7.79% | 26,387 |
| Customer Satisfaction Manager | 8.06% | - |
| Collection Team Lead | 8.49% | 29,386 |
| Postal Clerk | 8.68% | 93,101 |
| Home Preservation Specialist | 9.31% | 41,730 |
Similar customer satisfaction manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Police Dispatcher | 6.75% | 6,964 |
| Accounting Clerk | 6.76% | 106,969 |
| Assistant To Vice President | 7.79% | 26,387 |
| Collection Team Lead | 8.49% | 29,386 |
| Postal Clerk | 8.68% | 93,101 |
| Home Preservation Specialist | 9.31% | 41,730 |
Foreign languages spoken by customer satisfaction managers
The most common foreign language among customer satisfaction managers is Spanish at 63.0%. The second-most popular foreign language spoken is Portuguese at 11.1% and French is the third-most popular at 7.4%.
- Spanish, 63.0%
- Portuguese, 11.1%
- French, 7.4%
- Chinese, 3.7%
- Carrier, 3.7%
- Other, 11.1%
Customer satisfaction manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 63.0% |
| Portuguese | 11.1% |
| French | 7.4% |
| Chinese | 3.7% |
| Carrier | 3.7% |
| Other | 11.1% |
