Customer satisfaction manager full time jobs - 23 jobs
Office Manager
Evolve Egress & Exteriors
Columbus, OH
Full-time
Job located at 2007 Progress Ave ColumbusOh
Pay: $20-$30 / hr
Join Evolve Egress & Exteriors, a leading home improvement company, where we pride
ourselves on exceptional service and quality. We are seeking a highly organized,
proactive Office Manager to help manage and streamline the administrative and
production-side operations of the company at our Columbus location.
Job Summary:
This role requires a self-starter who thrives in an autonomous and fast-moving
environment. After initial training, you will be expected to perform with minimal
supervision, maintaining high productivity and organizational standards. You will report
directly to the owner and play a key role in coordinating office operations, production
logistics, and virtual team members. This is a full-time position with increased
responsibility and opportunity for growth.
Key Responsibilities:
Organize, maintain, and manage contracts, permits, and company documentation.
Coordinate permitting processes with local building departments, ensuring accuracy and
timely approvals.
Manage scheduling for installations and inspections, coordinating closely with the
production team and clients.
Assist with production-related administrative tasks, including job tracking, follow-ups,
and internal coordination.
Manage and oversee virtual teammates, ensuring tasks are assigned, completed on
time, and aligned with company standards.
Answer incoming calls professionally and manage appointment scheduling.
Direct inquiries to appropriate personnel while asking thoughtful questions and passing
along relevant information.
Keep marketing materials and office supplies well-stocked and organized.
Serve as a central point of communication between the owner, production team, virtual
staff, and clients.
Qualifications:
High school diploma or equivalent; office administration training preferred.
Prior experience in an administrative, executive assistant, or operations support
role-ideally within a service-based or construction-related business.
Strong organizational, communication, and multitasking skills.
Comfortable working independently and managing multiple priorities.
Proficient in Google Suite (Sheets, Calendar, etc.) and scheduling or CRM software
(Service Fusion experience is a plus).
Experience managing or coordinating remote/virtual team members is a strong
advantage.
What We Offer:
Full-time employment (40 hours per week).
An autonomous, trusted role with meaningful responsibility.
A supportive, growth-oriented environment with opportunity to expand your skill set.
Fair and competitive pay, based on experience.
$20-30 hourly 2d ago
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Office Manager
Caldo Concrete Co
Columbus, OH
Caldo Concrete is looking for a financial Accounting Clerk to join our team. The position is a full-time opportunity with room to grow with the company.
Job Functions:
Handles Day-to-day financial records
Collaboration with PM on project payments and reports
Process Accounts payable and Accounts receivable transactions
Manage Billing activities
Collaborate with CPA
Allocates payments to specific projects
Utilizes vendor portals to match payments with invoices
Works with insurance companies
The successful candidate will have:
Bachelor's degree or higher
Minimum 2+ year in accounting or finance position
Good oral and written communication skills.
Experience with QuickBooks
Must have notary within 120 days of hire
Benefits available
401k
Health Insurance
Paid Vacations
$31k-49k yearly est. 1d ago
Account manager - Non Sales/Customer Success & Retention
Maersk 4.7
Groveport, OH
**Opportunity** As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
**Summary** :
Manage and coordinate activities related to major account(s)
**Essential Duties and Responsibilities** :
+ Serve as the primary point of contact with the customer.
+ Communicate with customers via phone or in person to receive instructions for shipment, storing, delivery, or general processing.
+ Maintain clear, positive and courteous relationships with both internal and external customers and team members.
+ Manage clerk responsibilities andprioritization.
+ Organize and delegate work to ensure customer and operational expectations are met.
+ Coordinates with warehouse personnel to manage account activities, ensuring accuracy, completeness and proper condition of shipments.
+ Resolve errors and customer complaints promptly and effectively.
+ Forecast changes in account activity and plan labor requirements accordingly.
+ Submit written and/or verbal reports as required.
+ Perform data entry, including the development and creation of inbound and outbound schedules.
+ Coordinate billing processes and assist in account related invoices and payments.
+ Oversee the administration and flow of required documents to dock operations.
+ Assign and manage workflow for dock operations.
+ Handle, coordinate, and follow up on all special projects.
+ Prepare and distribute KPI reports as required.
+ Train and onboard new office associates.
+ Process shipments through customer portals.
+ Update and manage proof of delivery documentation; prepare files for billing.
+ Communicate any concerns or issues that may impact the company to Management.
+ Share ideas and solutions with Management that ensure continuous improvement.
+ Represent the company in a professional and respectful manner.
**Qualifications** :
+ Excellent interpersonal and communication skills.
+ Previous experience in supply chain, transportation, or distribution preferred.
+ Ability to establish and maintain effective relationships with management staff, employees, and service providers.
+ Exceptional problem-solving skills and proven experience of relationship management through business change and growth.
+ Strong analytical and organizational skills.
+ Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
**Education or Experience** :
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
**Schedule:**
1st Shift M-F
**Company** **Benefits:**
+ MedicalDentalVision 401k + Company Match Employee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible) And more!
Pay Range:
$70k to 80k
* _The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws._
*INDEED
You must be authorized to work for any employer in the U.S.
Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please email us at accommodationrequests@maersk.com
Apply Now
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United States Of America, Groveport
USA, Ohio, Groveport, 43125
Full time
Day Shift (United States of America)
Created: 2025-12-13
Contract type: Regular
Job Flexibility: Site Based
Ref.R166032
$70k-80k yearly 40d ago
Customer Service Manager [IN-OFFICE]
Dasstateoh
Columbus, OH
Customer Service Manager [IN-OFFICE] (2600008D) Organization: Public SafetyAgency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - ********************** Unposting Date: Feb 12, 2026, 4:59:00 AMWork Location: Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $29.34 per hour Schedule: Full-time Work Hours: See work hours below Classified Indicator: ClassifiedUnion: Exempt from Union Primary Job Skill: Customer ServiceTechnical Skills: ManagementProfessional Skills: Customer Focus Agency OverviewBureau of Motor VehiclesOversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.Job DescriptionOhio Department of Public Safety - Bureau of Motor Vehicles/TelecommunicationsReport In Location: 1970 West Broad Street, Columbus, OH 43223Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours may vary)***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***Perks of Working for the Ohio Department of Public Safety• Multiple pay increases over your first years of service!• Free Parking!• Free onsite Gym!• Onsite Cafeteria!What You'll Do as a Customer Service Manager• Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff:• Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;• Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions;• Research, investigate & process consumers inquiries & provide information.Click here to see the full position description Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;AND 1 course or 3 mos. exp. in public relations;AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;AND 1 course or 3 mos. exp. in public speaking, speech or communication;AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.-Or equivalent of Minimum Class Qualifications For Employment noted above.Helpful Tips for Applying:1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A.Job Skill: Customer Service Supplemental InformationBackground Check InformationA BCI/FBI fingerprint check and background check may be required on all selected applicants.To request a disability accommodation, please email ************************* as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$29.3 hourly Auto-Apply 5h ago
Customer Engagement Manager
Dodge Construction Network
Columbus, OH
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customersatisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 13d ago
Customer Experience Manager, Part Time
Michaels 4.2
Hilliard, OH
Store - COLUMBUS-HILLIARD, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$13.00 - $16.80
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$13-16.8 hourly Auto-Apply 60d+ ago
GUCCI Team Manager - Columbus Easton
Kering Group 3.8
Columbus, OH
If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.
Key Accountabilities
Team
* Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
* Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
* Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
* Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives;
* Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors;
* Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
* Participate in attracting, recruiting, and onboarding a high performing team;
* Monitor your team's adherence to company policies and procedures; follow up when needed.
Client
* Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor;
* Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
* Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;
* Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
* Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
* Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence;
* Lead from the shop floor, actively selling and role modelling the selling ceremony.
* Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;
* Manage and resolve customer issues, delighting and retaining the client relationship.
* Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor monthly Consumer Management database reporting;
* Strong grasp on KPI's and ability to strategize when performance standards are not met;
* Fully support and align with all key business initiatives and new product launches;
* Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met;
* Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
Product
* Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
* Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
* Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
* Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors;
* Utilize digital platforms to support store and online product sales.
Operations
* Collaborate with Operations, Human Resources, Loss Prevention, and other cross function departments while adhering to and enforcing all company policies and procedures;
* Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
* Support and maintain visual merchandising standards set by the WW headquarters;
* Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;
* Daily maintenance of the consignment program to be current and adhere to company policy and procedures;
* Responsible for tracking all special orders through merchandising communication;
* Weekly communication of bestseller needs through the Business Planning replenishment program.
Key Requirements
* Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
* A Bachelor's Degree in a related field is preferred;
* Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
* Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
* Ability to manage competing priorities in a fast-paced environment;
* Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
* Industry awareness and strong business acumen;
* Strong verbal and written communication skills and excellent organizational skills;
* Passion for the Fashion Industry;
* Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
* Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Work Authorization
* Qualified candidates must have the proper work authorization to work in the United States
EOE M/D/F/V
Job Type
Regular
Start Date
2026-02-28
Schedule
Full time
Organization
Gucci America Inc.
$67k-112k yearly est. Auto-Apply 8d ago
Office Manager
Frost Brown Todd LLP 4.8
Columbus, OH
FBT Gibbons is seeking a full-time Office Manager to join our Columbus office. The Office Manager plays a pivotal role in fostering a professional and collaborative work environment where both clients and team members feel valued and supported. This position works closely with leadership to align office operations with strategic goals and is responsible for anticipating, identifying, and planning for the evolving needs of the office.
Ideal candidates will demonstrate strong leadership skills, sound judgment, and the ability to manage multiple priorities in a fast-paced professional services setting.
Key Responsibilities:
Foster a work environment that reflects FBT Gibbon's culture by promoting high morale, supporting productivity and efficiency, and upholding a strong commitment to client service.
Maintain a regular physical presence in the office during business hours, ensuring operations run smoothly.
Demonstrate strong support for firm initiatives and change, actively engaging with team members to ensure a smooth transition and fostering a culture of adaptability and continuous improvement.
Oversee the allocation of legal assistant workloads and routinely assess attorney-to-assistant ratios to ensure fair distribution, balanced support, and alignment with market standards. Proactively adjust staffing as needed to maintain efficiency and meet the evolving needs of attorneys and clients.
Regularly collaborate with the office management team to review staffing levels, assess employee morale, align on strategic objectives, and identify opportunities for workflow and operational improvements.
Engage with timekeepers regularly to gather feedback, addressing concerns and implementing opportunities for process improvement in a timely manner.
Oversee the recruitment process for new team members, including reviewing resumes, conducting interviews, and making hiring decisions. Develop and implement effective onboarding programs, ensuring new hires receive the necessary training and resources to be successful in their roles.
Collaborate effectively with colleagues across multiple offices and departments to ensure cohesive communication, streamline processes, and support firm-wide initiatives.
Provide continuous coaching and mentorship to direct reports, offering constructive feedback to support professional growth and skill development.
Review and approve timesheets for direct reports on a regular basis including the accurate reporting of PTO/Vacation/Floating Holiday hours, ensuring accuracy in reported work hours, compliance with firm policies, and timely submission to payroll for processing. Promptly address and make any necessary corrections as requested by payroll.
Work with the Facilities Manager regarding space planning and design of the office.
Serve as the primary liaison with the building property manager for communication regarding security, maintenance, and facility-related issues.
Oversee the preparation and setup of offices and workstations for incoming attorneys and business professionals, ensuring a seamless onboarding experience and fully functional work environment.
Ensure the general upkeep of shared office facilities such as halls, reception areas, kitchens, and conference rooms.
Manage ordering and inventory of office supplies to ensure the office is well-stocked and operating efficiently, while monitoring usage and staying within budget.
Prepare and manage the office's operational budget, monitor expenses, and identify cost-saving opportunities.
Coordinate with the firm's accounting department to make client deposits into the firm's operating and retainer accounts.
Reconcile the office's credit card statement each month by reviewing all transactions, ensuring proper documentation is provided for each charge, and addressing any discrepancies with business professionals.
Review all vendor invoices for accuracy and submit invoices to the accounting department for processing on a timely basis.
Manage the office's operating cash account, including issuing checks for urgent needs, making deposits, and maintaining accurate account balances as needed. Submit monthly reconciliations of account expenditures to the accounting department, ensuring all submissions include necessary approvals, supporting documentation (i.e. receipts), and copies of issued checks (where applicable).
Job Requirements:
Bachelor's degree or equivalent combination of education and experience.
Thorough understanding of administration, people management, human resources and operational functions, typically acquired through a bachelor's degree in Business Administration, Human Resources Management or a closely related field, or through equivalent practical experience.
Five years of progressively responsible work experience with legal or other professional service organizations to gain experience in managing business operations including planning, human resources and purchasing functions.
Previous experience in preparing and managing budgets.
Five years of direct supervision experience of managing business professionals.
Ability to proactively identify and analyze issues and problems and to recommend and implement solutions.
Exceptional organizational and multitasking abilities to manage competing priorities in a fast-paced environment.
Ability to manage and work through conflict as well as the ability to build trust.
Emotional Intelligence skills necessary to maintain effective relationships with partners, attorneys, clients, and business professionals in person, by e-mail and by telephone and to manage business professionals and facilitate individual and group meetings dealing with the law office operation.
Proven ability to handle sensitive and confidential information with the highest level of discretion.
Work occasionally requires a high level of mental effort and strain when performing the essential duties. Must be able to perform the essential duties of the position with time constraints, interruptions, and demanding attorneys and business professionals.
Work frequently requires more than 40 hours per week to perform the essential duties of the position.
FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.
#LI-hybrid
$34k-43k yearly est. Auto-Apply 11d ago
Customer Experience Banker
Huntington National Bank 4.4
Newark, OH
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Duties and Responsibilities:
Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
Other duties as assigned.
Basic Qualifications:
High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
1 year or more in customer service in banking, financial services or goal driven retail sales.
Cash handling skills.
Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$30k-43k yearly est. Auto-Apply 1d ago
Customer Experience Manager, Part Time
Michaels Stores 4.3
Hilliard, OH
Store - COLUMBUS-HILLIARD, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Lead the omnichannel processes
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
* Acknowledge customers, help locate the product and provide solutions
* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross train in Custom Framing selling and production
* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
* Retail management experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$13.00 - $16.80
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$13-16.8 hourly Auto-Apply 60d+ ago
Customer Service Manager [IN-OFFICE]
State of Ohio 4.5
Columbus, OH
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Ohio Department of Public Safety - Bureau of Motor Vehicles/Telecommunications
Report In Location\: 1970 West Broad Street, Columbus, OH 43223
Work Hours\: Monday - Friday, 8\:00 a.m. - 5\:15 p.m. (Hours may vary)
***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***
Perks of Working for the Ohio Department of Public Safety
• Multiple pay increases over your first years of service!
• Free Parking!
• Free onsite Gym!
• Onsite Cafeteria!
What You'll Do as a Customer Service Manager
• Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff:
• Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
• Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions;
• Research, investigate & process consumers inquiries & provide information.
Click here to see the full position description
12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;
AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;
AND 1 course or 3 mos. exp. in public relations;
AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;
AND 1 course or 3 mos. exp. in public speaking, speech or communication;
AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Helpful Tips for Applying:
1. Be detailed when describing your current/previous work duties.
The more the better!! Don't just write "see attached resume".
2. Tailor your application for each position you apply for.
You should clearly describe how you meet the minimum qualifications outlined in this job posting.
3. Respond to all questions asked.
If you do not have the education/training/experience that is being asked, select either "No" or "N/A.
Job Skill\: Customer Service
Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.
Background Check Information
A BCI/FBI fingerprint check and background check may be required on all selected applicants.
To request a disability accommodation, please email ************************* as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
$29k-37k yearly est. Auto-Apply 10d ago
Office Manager
FBT Gibbons LLP
Columbus, OH
Job Description
FBT Gibbons is seeking a full-time Office Manager to join our Columbus office. The Office Manager plays a pivotal role in fostering a professional and collaborative work environment where both clients and team members feel valued and supported. This position works closely with leadership to align office operations with strategic goals and is responsible for anticipating, identifying, and planning for the evolving needs of the office.
Ideal candidates will demonstrate strong leadership skills, sound judgment, and the ability to manage multiple priorities in a fast-paced professional services setting.
Key Responsibilities:
Foster a work environment that reflects FBT Gibbon's culture by promoting high morale, supporting productivity and efficiency, and upholding a strong commitment to client service.
Maintain a regular physical presence in the office during business hours, ensuring operations run smoothly.
Demonstrate strong support for firm initiatives and change, actively engaging with team members to ensure a smooth transition and fostering a culture of adaptability and continuous improvement.
Oversee the allocation of legal assistant workloads and routinely assess attorney-to-assistant ratios to ensure fair distribution, balanced support, and alignment with market standards. Proactively adjust staffing as needed to maintain efficiency and meet the evolving needs of attorneys and clients.
Regularly collaborate with the office management team to review staffing levels, assess employee morale, align on strategic objectives, and identify opportunities for workflow and operational improvements.
Engage with timekeepers regularly to gather feedback, addressing concerns and implementing opportunities for process improvement in a timely manner.
Oversee the recruitment process for new team members, including reviewing resumes, conducting interviews, and making hiring decisions. Develop and implement effective onboarding programs, ensuring new hires receive the necessary training and resources to be successful in their roles.
Collaborate effectively with colleagues across multiple offices and departments to ensure cohesive communication, streamline processes, and support firm-wide initiatives.
Provide continuous coaching and mentorship to direct reports, offering constructive feedback to support professional growth and skill development.
Review and approve timesheets for direct reports on a regular basis including the accurate reporting of PTO/Vacation/Floating Holiday hours, ensuring accuracy in reported work hours, compliance with firm policies, and timely submission to payroll for processing. Promptly address and make any necessary corrections as requested by payroll.
Work with the Facilities Manager regarding space planning and design of the office.
Serve as the primary liaison with the building property manager for communication regarding security, maintenance, and facility-related issues.
Oversee the preparation and setup of offices and workstations for incoming attorneys and business professionals, ensuring a seamless onboarding experience and fully functional work environment.
Ensure the general upkeep of shared office facilities such as halls, reception areas, kitchens, and conference rooms.
Manage ordering and inventory of office supplies to ensure the office is well-stocked and operating efficiently, while monitoring usage and staying within budget.
Prepare and manage the office's operational budget, monitor expenses, and identify cost-saving opportunities.
Coordinate with the firm's accounting department to make client deposits into the firm's operating and retainer accounts.
Reconcile the office's credit card statement each month by reviewing all transactions, ensuring proper documentation is provided for each charge, and addressing any discrepancies with business professionals.
Review all vendor invoices for accuracy and submit invoices to the accounting department for processing on a timely basis.
Manage the office's operating cash account, including issuing checks for urgent needs, making deposits, and maintaining accurate account balances as needed. Submit monthly reconciliations of account expenditures to the accounting department, ensuring all submissions include necessary approvals, supporting documentation (i.e. receipts), and copies of issued checks (where applicable).
Job Requirements:
Bachelor's degree or equivalent combination of education and experience.
Thorough understanding of administration, people management, human resources and operational functions, typically acquired through a bachelor's degree in Business Administration, Human Resources Management or a closely related field, or through equivalent practical experience.
Five years of progressively responsible work experience with legal or other professional service organizations to gain experience in managing business operations including planning, human resources and purchasing functions.
Previous experience in preparing and managing budgets.
Five years of direct supervision experience of managing business professionals.
Ability to proactively identify and analyze issues and problems and to recommend and implement solutions.
Exceptional organizational and multitasking abilities to manage competing priorities in a fast-paced environment.
Ability to manage and work through conflict as well as the ability to build trust.
Emotional Intelligence skills necessary to maintain effective relationships with partners, attorneys, clients, and business professionals in person, by e-mail and by telephone and to manage business professionals and facilitate individual and group meetings dealing with the law office operation.
Proven ability to handle sensitive and confidential information with the highest level of discretion.
Work occasionally requires a high level of mental effort and strain when performing the essential duties. Must be able to perform the essential duties of the position with time constraints, interruptions, and demanding attorneys and business professionals.
Work frequently requires more than 40 hours per week to perform the essential duties of the position.
FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.
#LI-hybrid
$31k-49k yearly est. 11d ago
Office Manager - Senior Home Care
Visiting Angels 4.4
Columbus, OH
Type: Full-Time, In-Person
Compensation: $63,000-$68,000/yr. Plus bonuses, commission, benefits, and PTO
Reports to: Executive Director / Ownership
The Office Manager is a key leadership role responsible for coordinating and optimizing the daily operations of the home care office, with a primary focus on Marketing, Administration, Case Management, and Scheduling. This position ensures that caregivers, clients, and office staff receive consistent support, communication, and guidance. The Office Manager helps drive growth, maintain compliance, and deliver exceptional service to seniors and veterans in the community.
The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple workflows simultaneously while maintaining a positive, professional environment.
Key Responsibilities 1. Marketing & Growth Support
Support our marketing team as they make business partnerships across central Ohio
Support the onboarding and follow-up of new inquiries to ensure timely assessment scheduling.
Manage the seamless transfer of client contacts between referrals, sales, and case management.
Assist in the facilitation of referrals to our strategic business partners.
2. Administrative Oversight
Serve as the primary point of contact for the office, managing phones, emails, walk-ins, and general inquiries.
Maintain accurate office records, filing systems, and documentation required for compliance with state regulations and Visiting Angels standards.
Oversee office supply inventory, equipment maintenance, and vendor relationships.
Assist with payroll preparation by verifying caregiver timesheets and resolving discrepancies.
Maintain audit readiness in compliance with Visiting Angels and Ohio standards.
Assist in the creation, improvement, and modification of new policies and procedures.
Ensure policies, procedures, and forms are updated and followed consistently.
3. Case Management Support
Assist with the coordination and delivery of care plans under the direction of the Client Wellness Manager (LPN).
Communicate with clients and families regarding schedule changes, care concerns, or service adjustments.
Maintain client files, care plans, and documentation for accuracy and regulatory compliance.
Participate in service recovery and problem resolution efforts to maintain high client satisfaction.
Track client care needs, reassessments, and required documentation to support compliance and continuity of care.
Identify additional client needs and facilitate services either through our care or an outbound partner referral.
4. Scheduling & Staffing Coordination
Manage caregiver schedules to ensure all client shifts are staffed appropriately and efficiently.
Monitor open shifts and proactively fill them through caregiver outreach, texting systems, or scheduling software.
Maintain accurate schedule records and notify clients of changes promptly.
Collaborate with HR to match new caregivers to suitable clients based on skills, availability, and location.
Assist with caregiver attendance management, including late arrivals, call-offs, and performance-related scheduling adjustments.
Maintain the on-call rotation requirements if applicable.
Qualifications
Experience in home care, healthcare administration, or a service-based business preferred.
Strong organizational and multi-tasking skills with the ability to prioritize effectively in a fast-paced environment.
Excellent verbal and written communication skills.
Proficiency in scheduling software, CRM systems, and basic office applications - Wellsky (ClearCare), Google Workspace, etc.
Ability to maintain confidentiality and handle sensitive information professionally.
Compassionate, patient-focused mindset aligned with Visiting Angels' mission.
Core Competencies
Leadership & Accountability: Takes ownership of office operations and supports team success.
Attention to Detail: Ensures accuracy in documentation, scheduling, and compliance tasks.
Customer Service Orientation: Provides responsive, empathetic communication to clients and caregivers.
Problem Solving: Quickly assesses issues and implements effective solutions.
Team Collaboration: Works closely with caregivers, clinical staff, and administration to keep operations running smoothly.
$63k-68k yearly Auto-Apply 60d+ ago
Office Manager in Maintenance
Kenyon College Inc. 4.2
Gambier, OH
Kenyon College is conducting a search for a qualified candidate to fill the position of Office Manager in Maintenance. The Office Manager will provide administrative and secretarial support to the Director of Facility Operations and the Facility Operations managers; prepare correspondence, reports and files; responsible for the processing of all maintenance purchases and invoices for payment and file copies, accordingly; assist other office staff in their job functions and provide back-up support during their absence.
Hours are M-F, 7:00 AM to 4:00 PM to be available to distribute keys/card access to vendors and contractors.
The hourly rate for this full-time, with benefits, position is $17.
96.
$48k-61k yearly est. 30d ago
Office Manager- Powell Primary Care Associates
Central Ohio Primary Care-Employees 4.7
Powell, OH
Job Description
Central Ohio Primary Care is seeking a full time Office Manager for our Powell Primary Care Associates office in Powell, OH! This person will be responsible for directing, supervising, and coordinating the overall operation of the office.
Duties/Responsibilities:
Maintains an orderly, efficient and well-run office. Continually assess office operations and recommend changes in office workflow, policies and procedures, programs, products and services.
Staff recruitment, orientation, and training. Responsible for daily schedule of work assignments and operations. May need to cover other employees' work responsibilities to ensure work is completed.
Facilitate employee performance evaluations and responsible for performance management of team. Manage ongoing training for current staff as needed.
Completes bi-weekly payroll entries and ensures personnel information is sent to Corporate Human Resource Department. Provides oversight of appropriate time use and monitors the need and frequency of overtime and float positions.
Creates an environment of customer service and compassion that promotes exceptional patient experiences.
Serve as liaison and primary point-of-contact by answering inquiries, providing information, and addressing concerns. Communicate regularly with Physicians on office management items and CBO updates.
Promote a welcoming and inclusive environment for both staff and patients.
Drive practice alignment with COPC corporate strategy and initiatives intended to improve operational success including, but not limited to, quality and financial success.
Collaborate with the CBO to promote effective relationships with patients, government agencies, vendors, insurance plans and all departments.
Support and comply with all COPC corporate policies and procedures. Implement and communicate changes to company policies and procedures
Provide coaching support to all staff and serve as a role model in support of office and corporate initiatives.
Coordinate with Revenue Cycle for management of accounts receivable, collections and billing issues. Oversee daily balancing, deposits, and timely invoice payment.
Promote a culture of inclusion and belonging that values and embraces the contributions of all team members.
Participate in professional development activities to keep current with trends and practices in health care. Attend regularly scheduled Central Business Office meetings for updated corporate operations.
Maintain strictest confidentiality and ensures compliance with HIPAA, OSHA, CLIA and all labor laws.
Perform other duties as assigned.
Requirements:
High School Diploma or GED Equivalent. Associates or Bachelor's Degree preferred
Clinical experience (Medical Assistant, Nursing Degree) preferred
Three or more years of office management experience preferably in a medical office setting
Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization
High level of computer literacy; experience with Electronic Medical Records system preferred
Knowledge of medical terminology preferred. Knowledge of ICD-10 and CPT coding preferred but not required.
Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third party payers, patients, and the public.
Skill in interpersonal communication including the ability to address HR issues tactfully and in a timely manner to enhance the team dynamics.
Skill in exercising a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives.
Skill in analyzing situations accurately and taking effective action.
Skill in organizing work, making assignments, and achieving goals and objectives.
Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
Ability to assume responsibility and exercise authority over assigned work functions.
Ability to establish and maintain quality control standards.
Ability to organize and integrate organizational priorities and deadlines.
$29k-40k yearly est. 23d ago
Office Manager
Senior Helpers of The Treasure Coast 3.9
Chesterville, OH
Job DescriptionSenior Helpers
Private Duty Home Healthcare Agency looking for a person with experience to join our team. Our agency is looking for a qualified candidate to perform the duties of an Case Manager. These duties include but are not limited to: Client Inquiries, Hiring, Scheduling, Caregiver Services, and Client Services. Comfort talking to clients and families is required. Additionally, comfort within Microsoft and related applications is required.
We are excited about the growth we anticipate in the coming months and years. We hope to find an Case Manager with the same passion and excitement as well.
As a member of our Home care agency, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.
Our agency is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our STNAs ( State Nursing Assistant & HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.
Primary Responsibilities
· Under direct supervision of the owner and Director of Operations where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
· Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
· Track and record in Soneto all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CM or OM on a regular basis as determined by the CM
Communicate with the Director of operations to Hire for the Void on a regular basis
· May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in Soneto. Collects new documents as directed, notifies CM when new documents cannot be obtained.
· Audits time cards on a regular basis to ensure hours match scheduled hours
· On Call on every other weekend
Qualifications:
· Minimum of one year of Case manager experience
· Professional experience in the field of Customer Service and Management
· Knowledge of general healthcare staffing requirements
· Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
· Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment
· Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
$28k-37k yearly est. 2d ago
Part Time Customer Experience Manager
Michaels 4.2
Reynoldsburg, OH
Store - COLUMBUS-BRICE, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$13.00 - $17.50
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$13-17.5 hourly Auto-Apply 18d ago
Customer Experience Banker - Granville
Huntington 4.4
Granville, OH
Summary: Serves in a concierge role by servicing walk-in customers. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Required Qualifications:
1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role
High School Diploma
OR
Bachelor's Degree
Preferred Qualifications:
Bachelor's Degree
Cash handling skills preferred but not required
Comfort with technology such as mobile services and online banking services is a plus
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$30k-43k yearly est. Auto-Apply 11d ago
Full-Time Customer Experience Manager
Michaels Stores 4.3
Reynoldsburg, OH
Store - COLUMBUS-BRICE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Lead the omnichannel processes
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
* Acknowledge customers, help locate the product and provide solutions
* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross train in Custom Framing selling and production
* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
* Retail management experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$13.00 - $17.50
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$13-17.5 hourly Auto-Apply 19d ago
Office Manager
Senior Helpers of The Treasure Coast 3.9
Chesterville, OH
Senior Helpers
Private Duty Home Healthcare Agency looking for a person with experience to join our team. Our agency is looking for a qualified candidate to perform the duties of an Case Manager. These duties include but are not limited to: Client Inquiries, Hiring, Scheduling, Caregiver Services, and Client Services. Comfort talking to clients and families is required. Additionally, comfort within Microsoft and related applications is required.
We are excited about the growth we anticipate in the coming months and years. We hope to find an Case Manager with the same passion and excitement as well.
As a member of our Home care agency, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.
Our agency is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our STNAs ( State Nursing Assistant & HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.
Primary Responsibilities
· Under direct supervision of the owner and Director of Operations where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
· Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
· Track and record in Soneto all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CM or OM on a regular basis as determined by the CM
Communicate with the Director of operations to Hire for the Void on a regular basis
· May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in Soneto. Collects new documents as directed, notifies CM when new documents cannot be obtained.
· Audits time cards on a regular basis to ensure hours match scheduled hours
· On Call on every other weekend
Qualifications:
· Minimum of one year of Case manager experience
· Professional experience in the field of Customer Service and Management
· Knowledge of general healthcare staffing requirements
· Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
· Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment
· Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
$28k-37k yearly est. Auto-Apply 15d ago
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