Customer satisfaction manager jobs near me

Summary: As a PMO Manager, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. The PMO Manager integrates project management and aspects of DevOps practices to ensure the successful delivery of software development projects. This client-facing, strategic role combines organizational, technical, and leadership skills to oversee project teams, and drive continuous improvement. Roles & Responsibilities: • Team Leadership & Collaboration o Manages client relationship. o Oversee project management team (10+ members), fostering collaboration, mentorship, and a culture of continuous improvement. o Provide periodic performance feedback and mentorship to team members, ensuring alignment with organizational goals. • Project & Process Management o Coordinate status reporting for internal and external stakeholders, ensuring clarity and compliance with requirements. o Proactively identify, mitigate, and manage project risks and issues, including response strategies and status tracking. o Integrate and coordinate efforts with internal and external leadership, internal and external project managers, and system managers. o Develop, maintain, and enforce processes related to system implementation. o Enforce change management and governance policies for both the organization and clients. o Collaborate with software development, QA, and IT teams to align priorities, requirements, and improve overall delivery performance. Required Skills & Experience: • Project Management: Minimum 3 years (preferably 6+) in similar roles; PMI certification; knowledge of PMBOK and best practices. • 9+ years' experience in project management both waterfall and agile methodologies • 7+ years' experience with healthcare delivery, health insurance management, managed care management or pharmacy benefit management. • Demonstrates advanced knowledge of project management methodologies and tools, client relations, IT industry, accounting, risk management, change management, and effort tracking. • Healthcare/IT Experience: Experience supporting healthcare claims, financial processing, or pharmacy benefits manager projects for state governments, hospitals, or insurance companies. • Technical Proficiency: Skilled in using laptops, Microsoft products, and project scheduling tools (e.g., Microsoft Project). • Leadership & Communication: Excellent verbal and written communication; ability to train, guide, and mentor personnel; effective with technical and non-technical stakeholders. • Attention to Detail: Strong compliance orientation and ability to analyze data and processes. • Advanced Planning: Project management skills to keep deliverables on track during review cycles. • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration). • Project Management Professional (PMP) certification required. Skills: Project Management, Medicaid, PMBOK, PMP, PMO, MS Products Education: Bachelors' Degree About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Akib Email: *************************** Internal Id: 25-52840

🌟 Join Our Team as an ICA Team Manager! 🌟 Choose to be part of a team grounded in the virtues of being: ✅ Humble ✅ Hungry ✅ People Smart At LSS-Connections, we're a non-profit organization that values inclusivity, diversity, transparency, respect for ideas, ownership, and accountability-all while working toward a shared vision. As an ICA Team Manager, you'll empower clients to live the promise of self-determination and lead a team of professionals dedicated to making a difference. What You'll Do 💼 Lead and mentor ICA Teams to deliver exceptional service. Ensure compliance with state ICA contract requirements. Build community connections and foster cultural competence. Oversee hiring, training, and development of team members. Manage budgets and maintain fiscal integrity. Support outreach strategies and ICA service enhancements. Perks & Benefits 🎁 Flexible Schedule & Remote Work Robust Benefits Package: Medical/Dental/Vision 403B Retirement Plan Life Insurance & Disability Coverage Mileage Reimbursement Paid Time Off: Vacation, Sick, Personal, and 10 Paid Holidays Employee Assistance Program Technology Provided: Laptop, Cell Phone, Printer, Office Supplies Qualifications ✅ Bachelor's Degree in social work, psychology, human services, or related field (Master's preferred). 3+ years experience working with similar populations; supervisory experience strongly preferred. Valid Driver's License and satisfactory driving record. Ability to pass a Caregiver Background Check. Strong communication and leadership skills. Proficiency with Microsoft Suite and ability to learn internal systems. Physical Demands & Work Environment 🏃 ♀️ Regularly required to talk or hear; frequently stand, walk, and sit. Occasionally lift/move up to 10 pounds. Vision requirements: close, distance, color, peripheral, depth perception, and focus adjustment. Keyboarding required for this position. Work occurs in community environments (home, office, community settings) and may involve outdoor conditions during travel. Possible exposure to chemical fumes, smoke, dust, mildew, and pets in client homes. Noise level is usually moderate. Travel ✈️ Ability to travel on day trips up to 50%; occasional overnight travel may be required. Ready to Make an Impact? 🌍 If you're a caring person with a passion for serving others, we want you on our team! 👉 Apply Today and Help Us Empower Lives! LSS is an Equal Opportunity Employer (EOE).

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role We are looking for a driven, customer service oriented, roll up your sleeves type of leader who has a proven track record in building and delivering excellent service operations within financial services and is curious about innovative blockchain technology. As the Customer Service Operations Director, you will build out the initial customer service operations team for Figure Markets and learn all things about the business by sitting in the heart of the action. You will provide leadership to the Figure Markets Customer Service Operations team and oversee the day to day customer service. You will show your commitment and enthusiasm for the Customer Success function and the high level customer experience Figure Markets strives to achieve. Your effective communication, problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure Markets accountable to its customers by leading the team in troubleshooting problems and providing solutions with knowledge and empathy. What You'll Do Define and build out the customer support operations processes for Figure Markets Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email Oversee the day to day workforce management of the customer operations team and focus on delivering industry leading service Manage the shift schedule for accurate planning and shift coverage Resolve escalated complaint issues from the team and provide oversight Provide insight into metrics to collect and report Manage and report on onboarding processes for Figure Markets and all customer service interactions Read, analyze reporting, and make data-driven recommendations to management Provide regular performance feedback to the team Ensure performance and disciplinary issues are dealt with and escalated appropriately Drive a culture of diversity and inclusion within the team Make process improvements for Figure Pay and Figure Marketplace Participate in new training and licensing programs to expand the team's capabilities What We Look For BA/BS from an accredited university preferred 8+ years of experience in customer service and operations 5+ years of experience leading or supervising a team providing customer service and operations An experienced leader who fosters a value-based culture, with respectful interactions, behaviors, and attitudes. Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to successfully complete the required compliance training A positive and problem solving approach to customer service Process driven organizational skills A quick and flexible learning style with the ability to navigate new technology platform Salary Compensation Range: $138,400 - $173,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-RF1 #LI-Remote

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. What You'll Do Become a Tekmetric Product Expert Provide detailed account walkthroughs and assist many new customers with implementation. Clearly communicate account setup requirements and expectations with customers and key stakeholders Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations. Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership. Ensure customers receive superior service. Collaborate with the sales, customer success, operations, support and engineering teams. Leverage feedback for continuous improvement to the onboarding process Develop a deep understanding of customers' business and operational objectives. Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric. Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders. Run and manage customer data migrations. This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression. What You'll Bring 1-2 years' experience in Customer Onboarding or a customer facing function. Project Management Skills Track record of proactively resolving escalated client service issues while sharing insights with the organization. Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite. Ability to improve team processes and direction. Work closely with the Customer Success team to solve problems collaboratively. Bachelor's degree Preferred Who You Are Successful candidates will also demonstrate many of the characteristics that our core values represent: Build things that matter : You have a love of building something new or improving on current processes and care about making a positive difference. We're all entrepreneurs : You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches. Yes before no : You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context. We matter to each other : You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company. Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life-with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we're invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Title: Remote Customer Satisfaction Manager Hourly Pay: $22 -$26/hour We are looking for a proactive and customer-focused Customer Satisfaction Manager to join our remote team. In this role, you'll play a key part in ensuring our clients consistently receive exceptional service. You'll be responsible for monitoring satisfaction levels, addressing client concerns, and leading efforts to continuously improve the overall customer experience. Job Responsibilities: Monitor and enhance customer satisfaction across all service touchpoints Address customer complaints promptly and ensure effective resolution Conduct surveys and analyze feedback to identify trends and improvement areas Prepare reports on satisfaction metrics and present actionable insights to leadership Collaborate with customer support, sales, and product teams to elevate service quality Develop and implement initiatives that improve the customer experience Qualifications: Excellent communication, conflict resolution, and problem-solving skills Experience in customer service, satisfaction management, or related fields Strong analytical abilities to interpret customer feedback and performance data Proficiency with customer service platforms, CRM systems, and survey tools Highly organized with the ability to manage multiple priorities Reliable high-speed internet and a quiet, professional home workspace Perks & Benefits: 100% remote work with flexible hours Competitive hourly pay: $22 - $26 Paid training and opportunities for professional development Option to work evenings or weekends to suit your schedule Positive and supportive team culture Clear path for career growth in customer service leadership

We're looking for a hands-on Customer Support Manager to build, lead, and scale a high-quality support organization. This is a “player-coach” role where you'll design the foundation of support operations while also rolling up your sleeves to handle frontline support during the early stages. What You'll Do Build and refine support workflows, SOPs, and escalation paths. Manage day-to-day support operations and ensure timely, high-quality responses. Hire, train, and mentor a growing support team. Define and track KPIs such as SLAs, CSAT, response times, and efficiency. Evaluate and implement support tools, including automation and AI-driven solutions. Develop incident-response processes and knowledge-management systems. Partner closely with Product, Engineering, and Operations teams to surface customer insights. Maintain flexibility to support operational hours that may include evenings, weekends, or holidays. What We're Looking For 5-8+ years in customer support, customer success, operations, or similar functions. Experience leading or managing support teams. Proven ability to build or scale support processes in a high-growth or early-stage environment. Strong communication skills, both written and verbal. Comfortable working cross-functionally with technical and non-technical teams. Data-driven approach to improving support performance. Empathy, patience, and a customer-first mindset. Bonus: experience or interest in retail, grocery, or supply-chain technology. Why This Role Is Exciting Build the entire support function from the ground up. High ownership and direct impact on customer satisfaction and product quality. Collaborate across teams and influence product direction with real customer insights. Work in a fast-moving, mission-driven environment focused on modernizing an essential industry. Compensation & Work Model Salary range: $120,000-$150,000 Competitive equity package Remote with travel

At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies-ranging from industrial chemical manufacturers to global food ingredient providers-to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products-we create solutions that strengthen client-customer relationships and build lasting success. The Director, Customer Experience & Success will lead a team of 30+ people and be responsible for scaling and evolving the global Customer Success organization. This role involves developing and implementing strategies to enhance customer satisfaction, creating a resilient team culture and structure, and collaborating with other departments to improve overall customer support processes and technology. FLSA Classification Exempt Reports to SVP, Operations Essential Job Duties * Define and execute the customer support and order fulfillment experience, ensuring scalable service delivery across industries, customer segments and network of warehouses and truckers * Own the order-to-cash customer journey and lifecycle management, driving retention, loyalty and long-term customer value * Champion a customer-first culture, driving operational excellence and fostering a mindset of agility, ownership, and continuous improvement. * Build and mentor a high-performing customer service team responsible for predictably delivering the Xenon arc customer experience * Establish metrics and feedback loops to monitor customer satisfaction, on-time delivery, and service quality-translating insights into strategic initiatives that elevate customer experience * Analyze customer feedback and trends, proactively identifying opportunities and solutions to streamline processes and reduce bottlenecks, including the creation of escalation and resolution frameworks * Create and monitor KPIs across service teams, using performance data to guide team development strategy and resource allocation * Evolve service delivery processes and tools that support scale, speed, and flexibility-leveraging automation, ERP platforms, and data analytics to continuously optimize performance * Lead workforce planning and talent development, building a resilient team structure that can flex with seasonality and business expansion * Influence cross-functional planning and product/service innovation to resolve most common customer challenges Preferred Qualifications * Bachelor's degree in business administration or management with relevant work experience in a customer service/support/success role managing customer issues and escalations * Demonstrated success building and leading teams of 20+ people * Proven ability to balance strategic planning with hands-on execution in a fast-paced, high-growth setting * Detail oriented, hands-on leadership and coaching experience * Proficiency using Microsoft Office Suite is required. Familiarity with ERP and CRM software and/or D365 and Zendesk preferred! * Excellent verbal and written communication skills to ensure effective communication with direct reports, customers, and internal teams * Demonstrated ability to effectively collaborate with internal and external teams across different departments to achieve common objectives * Strong analytical and problem-solving skills to identify issues, develop solutions, and make data-driven decisions that advocate for the customer Benefits * We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match. * Vacation - Annual accrual is 120 hours, prorated based on start date. * Sick Time - 1 hour for every 40 hours worked * Paid Holidays - New Year's Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day Location & Commitments * Full-time, permanent * Reports to office HQ in Rosemont, IL * Work Schedule: 4 days in-office, 1 day work from home Physical Demands * Must be able to remain in a stationary position * Must be able to operate a computer Travel Required * Moderate (up to 20%) Equal Employment Opportunity Statement It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Full-time Description CUSTOMER SUPPORT MANAGER Customer Support | Irving, TX RollKall was founded by a retired police officer with one goal in mind: help public safety professionals-police, firefighters, EMTs-connect with their communities through something called off-duty work. These are extra-duty jobs that enhance local safety while putting some extra cash in first responders' pockets. We built the platform that makes it easy, efficient, and trusted-for departments, officers, and the organizations that need them. POSITION OVERVIEW The Customer Support Manager is responsible for delivering an exceptional customer experience to Law Enforcement Agencies (LEAs), Law Enforcement Officers (LEOs), Coordinators, and their business partners. This role combines hands-on support with strategic leadership, managing day-to-day calls and cases while setting direction, driving departmental objectives, and fostering a strong support culture. The ideal candidate thrives in a fast-paced, high-growth environment and embodies RollKall's values of honesty, hard work, initiative, and thoughtful problem-solving. WHAT YOU'LL BE DOING Customer Support Leadership Act as a player/coach, leading a team of support associates (including 24/7 after-hours coverage). Take calls, resolve cases, and remain accessible to the team while modeling best practices. Serve as a trusted technical advisor, guiding associates on complex problems and preventing unnecessary escalations. Operational & Strategic Management Contribute to defining departmental goals, KPIs, and SLAs, and ensure team execution aligns with company objectives. Monitor and present KPI results (CSAT, handle time, first-contact resolution, etc.) to senior leadership. Maintain and optimize support processes, documentation, and self-service resources. Use data to identify trends, drive efficiencies, and influence long-term improvements. Cross-Functional Collaboration Partner with Development, Product, Sales, and Marketing to resolve customer issues and relay insights. Communicate customer feedback clearly to inform product and process enhancements. Build trust and maintain clear, timely communication with both customers and internal teams. YOUR SUPER POWERS Player/Coach Mindset - you can jump in to solve tickets hands-on, while also inspiring and guiding a team to grow and perform at their best. Data-Driven Problem Solver - you use reports, KPIs, and trends to uncover insights and drive smarter, faster decisions. Trusted Troubleshooter - you thrive on digging into technical and business issues, resolving them quickly without unnecessary escalations. Customer Champion - you know how to turn feedback into action, ensuring customers feel heard while influencing product and process improvements. Adaptable Leader - you embrace change, navigate fast-paced environments, and keep your team motivated through it all. WHAT WE'RE LOOKING FOR 5+ years in technical/software service and support, including 2+ years leading and managing multiple teams with varied responsibilities. Strong troubleshooting skills across technical and business issues, with proven ability to de-escalate difficult customer interactions and coach teams through high-stress situations. Skilled in support tools (Salesforce, Jira, Slack, SQL, Excel, Google Workspace) with the ability to build and optimize reporting dashboards, not just pull reports. Proven experience scaling support teams and developing support methodologies/frameworks in fast-growth SaaS environments. Experience implementing or managing Knowledge Base / self-service platforms to reduce case volume. Excellent written and verbal communication skills; able to explain complex issues clearly and concisely. Ability to thrive in a dynamic, fast-changing environment and manage time-sensitive issues. (Bonus) Familiarity with omnichannel support, API troubleshooting, or automation/AI-driven support systems. ROLLKALL CULTURE FIT One Team: People-first, collaborative, inclusive, and supportive. Servant Leadership: Lead with empathy, integrity, and accountability. Humbition: Combine humility and ambition while keeping the customer's needs central. Deliver Results: Show a bias for action, embrace change, and innovate to improve. COMPENSATION, BENEFITS & SCHEDULE The RollKall office serves as the hub for innovation, creative thinking, and idea sharing. As such, RollKall employees are required to work in the office three days each week (Tuesday, Wednesday & Thursday) unless they have been officially authorized to work on a fully remote basis. Along with competitive pay, as a full-time RollKall employee, you are eligible for the following benefits: - Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teladoc services) - Employee Assistance Program - Maternity and Parental Leave - 401(k) Plan for eligible members - Sick, Vacation time, and Paid Holidays RollKall Technologies is committed to a diverse and inclusive workplace. RollKall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

at LeadVenture Customer Experience Operations ManagerWe are looking for a Customer Experience Operations Manager to join LeadVenture who wants to optimize the customer journey at scale. You will take your expertise in operations, SaaS tech stacks, and data analytics and to enhance the customer experience and retention by overseeing and optimizing the customer journey. You will focus on identifying insights from both qualitative and quantitative customer data and build solutions and programs to drive meaningful change in the way our teams operate and the way customers see value with our solutions. Here is more of what you'll get to do: Collaborate with CS leadership to develop and implement scalable strategies that improve retention and drive customer growth, including customer health monitoring and risk mitigation playbooks Serve as the primary administrator for our CSP (Gainsight CS) and a SME on other key products in tech stack (Gainsight PX, Qualtrics, Salesforce), optimize the systems to align with business needs Develop dashboards to monitor KPIs (ie retention, health, churn risk and deliver actionable insights Identify inefficiencies in our current processes and tools, recommending and implementing improvements that drive team productivity and customer outcomes. Lead initiatives related to digital customer success, account management, risk mitigation, and more Partner with teams across Revenue Operations, Finance, Marketing, and Product to optimize customer experience Essential Functions of the Role: Technical Skills: Gainsight Admin(required) and strong experience in Salesforce, Excel (pivot tables, VLOOKUPs), and data visualization tools. Customer-centric: Deep understanding of customer needs and passion for enhancing customer experience. Data-Driven: Strong analytical skills and the ability to synthesize complex data into meaningful insights. Strategic Thinker: Ability to bridge strategy and execution, translating high-level goals into actionable solutions. Problem Solver: A proactive approach to identifying and resolving challenges with systematic solutions. Collaboration: Comfort working cross-functionally with diverse teams and stakeholders to drive alignment. Does this position sound like something you would enjoy and be successful at, but you're not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we're looking for, it is not a checklist. We encourage you to apply! This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Who we are:LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, InteractRV, Net Driven, TCS Technologies, Dealer Car Search, and Frazer. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India, The Netherlands and The United Kingdom. Together, we are LeadVenture! LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

Basic FunctionThe Manager, Client Experience (CX) is responsible for cultivating deep and trusted relationships with assigned financial institution clients by ensuring their satisfaction, retention, and long-term success with Lumin Digital's platform and services. This role oversees a team of Account Executives, providing leadership, coaching, and performance management to ensure alignment with client experience goals and company objectives. The CX Manager is a strategic partner and liaison between clients and internal teams, translating client goals into actionable strategies. Success in this role requires a proactive, relationship-driven approach, strong operational oversight, and a passion for improving digital banking experiences. Essential Functions and Responsibilities:Monitor and support the execution of account plans across the AE team, ensuring consistency in client engagement, issue resolution, and strategic delivery.Act as a senior point of contact for escalations and complex client relationships, guiding AEs through problem-solving and communication strategies.Oversee the end-to-end client renewal process, ensuring proactive engagement, strategic alignment, and coordination with internal stakeholders to drive successful contract extensions.Analyze team-wide client health metrics (adoption, satisfaction, engagement, retention) and own strategies to improve outcomes and mitigate risks.Champion account management standards and operational processes that promote accountability, efficiency, and client value delivery.Collaborate with cross-functional teams-Product, Engineering, Support, and Sales-to align on client needs, prioritize enhancements, and optimize the customer journey.Participate in internal client health reviews and drive preparation for Quarterly Business Reviews (QBRs) in partnership with AEs.Contribute to departmental planning, strategic initiatives, and reporting for CX and Delivery leadership.Lead and contribute to special projects and initiatives that advance client experience goals, support departmental innovation, or address emerging business needs.Perform other duties as assigned. Supervisory Responsibility:Set clear expectations, offer direction, and ensure alignment with organizational goals while fostering a supportive environment that encourages collaboration, accountability, and growth.Coach, mentor, and provide training opportunities to build team members' skills, promote internal growth, and prepare staff for future roles and responsibilities.Manage hiring, onboarding, performance evaluations, promotions, compensation, and terminations, ensuring fair and consistent application of policies and procedures.Assess team performance regularly, address gaps, and ensure duties are completed efficiently and effectively in alignment with department and organizational objectives. Position Specifications Education: Bachelor's Degree preferred. Experience:Six (6) years of experience in client experience, client success, or account management within a SaaS or digital environment is required.Experience in financial services, digital banking, or fintech strongly preferred.Experience managing complex client relationships and leading cross-functional collaboration to deliver business outcomes required.Experience driving client retention, expanding account value through upsells, and improving customer satisfaction metrics required. Knowledge, Skills, & Abilities:Strong leadership and relationship-building skills.Excellent communication and presentation skills and the ability to influence at all levels.Strategic mindset with strong problem-solving capabilities.Familiarity with CRM systems, customer success tools, and analytics platforms.Ability to navigate ambiguity and prioritize effectively in a fast-paced environment.Deep understanding of customer lifecycle, digital banking trends, and client engagement strategies.Passionate about delivering exceptional customer experiences.Comfortable leading through change, focusing on continuous improvement and scalable process design. Travel: 25-40% - Between 65 and 104 work days of travel per year for a full time employee LIFE AT LUMIN DIGITAL Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base. Lumin is 100% cloud-native, purpose-built to unlock the full advantages of the cloud for financial institutions and their users. At Lumin, we thrive on curiosity and innovation. Our culture fosters trust - in our expertise and decisions, respect - for diverse perspectives and talents, and boldness - in pursuing innovative paths. These values guide us, shaping a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered. Focused on continuous improvement and innovation, we encourage our team to explore, experiment, and put new ideas into action, challenging the usual way of doing things. All qualified applicants, including those with arrest or conviction records, will be considered for employment. Any conditional offer will include a notice regarding the review of the candidate's criminal history as part of the hiring process. For more information, visit lumindigital.com.

Role: Customer Experience Manager Travel: Approx 25% regional travel required Experience: Minimum of 3 years' experience / success managing customer relationships and process improvements in a post-installation technical customer-facing support environment. The ideal candidate will bring a high degree of professionalism, strong communication skills and business acumen to the role. They demonstrate a strong customer centric mindset, with the ability to build customer relationships and proactively anticipate and resolve customer issues. Role: Reporting to our Director, Customer Success, the Customer Success Manager responsibilities include developing long-term relationships with a portfolio school districts and bus operators, connecting with key business executives and stakeholders. Customer Success Manager's liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client's needs and contractual obligations. This position interfaces with the regional customer base, Field Services, Law Enforcement Liaisons, Project Managers, Learning and Development, and other functional teams to drive quality improvements in the preparation, delivery, and continuous improvement of our field services activities. This position will be responsible for quality planning, assurance, control, and improvement for BusPatrol's camera system and partner products. Responsibilities Maintains and improves relationships with transportation customers to include school district transportation teams and school bus operators by providing support, information, and punctual responses to customer requests Works closely with Field Service to ensure timely and accurate execution Monitors and reports to the customer on fleet performance by monitoring dashboards and gathering feedback from clients Ensures accuracy of customer scorecard metrics and escalates concerns appropriately Assists with data mining and reporting general customer account information Owns transportation and operator customer meeting setups and agenda Identifies breakdowns and best practices for Bus Drivers and provides training with examples to make sure safety best practices are in place Facilitates Service/Replacement Order process for all company products Identifies opportunities for service and support process improvements Ensures refresh installation and maintenance are up to the highest standards. Sets the Servicing agenda for fleets under management for a rolling 2-week period Creates wide ranging campaigns to upgrade, improve, and remediate BusPatrol hardware Ensure Fleet data quality is pristine across all systems Partners with project management, field services, and IT to maintain quality standards, and alerts field services to trends that may require intervention from the team. Performs root cause analysis to troubleshoot issues and provide resolution (5 why, 8D, fishbone/ Ishikawa, poka-yoke). Role models Safety, Quality, and Compliance centered ways of working and demonstrates a strong Quality and customer centric mindset in support of business goals and objectives. Qualifications Bachelor's degree required. CCXP (Certified Customer Experience Professional certification preferred) Minimum of 3 years' experience and demonstrated success/knowledge, managing relationships with internal and external customers and process improvement in a post-installation technical customer-facing support environment. Experience working with program management to grow the business and address issues. Customer-Centric mindset, strong relationship building skills, and ability to anticipate and resolve customer issues that may delay or inhibit contract renewal. Technology skills which support the ability to communicate effectively and work remotely (e.g., through Teams and e-mail) and the ability to learn and operate effectively in Salesforce Usage of various Six Sigma methodologies and root cause/corrective action tools. (Six Sigma yellow belt preferred) Experience with operational risk management. Experience analyzing, solving quality problems and performing root cause analysis. Experience working in a matrix team environment. BusPatrol Value Proposition WHO WE ARE BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students. As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol's technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world. WHAT WE OFFER BusPatrol employees get: · A competitive salary and benefits package · Comprehensive personal time off, including volunteering and birthday days off · An opportunity to help build a company dedicated to children's safety · The chance to join an innovative and dedicated team, focused on leading edge technology · The occasion to participate in BusPatrol's culture of safety, learning, and teamwork BusPatrol's school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors. HOW WE WORK On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars. · SAFETY Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams. · CONNECTION We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together. · EXCELLENCE We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf. · IMPACT We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities. We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children's safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed. The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits. EOE/AA Disability-Veteran Minimum US Base Salary USD $100,000.00/Yr.

* This position may primarily be performed remotely; however, candidates must live within 50 miles of our headquarters office (1725 Duke Street, Alexandria, VA 22314). Please apply online at ******************************************** . Who we are: HRCI , headquartered in Alexandria, Virginia, is the premier credentialing and learning organization for the human resources profession. For over 50 years, we have set the global standard for HR expertise and excellence through our commitment to the development and advancement of businesspeople in the people business. HRCI develops and offers world-class learning, as well as the administration of eight global certifications and is dedicated to helping professionals achieve new competencies that drive business results. We are a dynamic non-profit with a hard-working, committed team. Want to know more about what life is like at HRCI? Find out more about us at ********************************************* Why HRCI: We are a Washington Post Top Workplace, two years running (2024 & 2025)! Be part of a dynamic and passionate team of professionals focused on driving the organization forward. Have the autonomy to grow your career and opportunities for professional development. Highly rewarding work in a fun, team-oriented culture. Great benefits (health insurance, generous time off, 401(k) match, parental leave) and a flexible working environment. Position Overview: The Customer Experience (CX) Manager is responsible for overseeing the daily operations of the CX team, with a strong focus on staff scheduling, performance management, and operational efficiency. This role ensures consistent delivery of high-quality customer service by actively monitoring team performance, addressing service issues, and supporting employee development through product knowledge and training initiatives. Oversee the day-to-day activities of the CX team (approximately 8-10 team members); ensure the delivery of value-add services, provide effective problem solving, and drive sales opportunities. Foster a data-driven, coaching-forward culture and reinforce accountability measures by conducting regular check-ins and providing timely performance feedback to team members, including team stand-ups. Manage the coordination of staffing coverage and time-off approvals. Collaborate with the Chief Business Officer (CBO) on the development and enhancement of work procedures, workflows, and training programs for optimal customer service delivery. Liaise with the Technology team to monitor, maintain, and optimize CRM, telephony, and ticketing platforms to ensure seamless CX performance, enable automation, and support operational efficiency. Identify and work with team members to implement standards/procedures for ensuring optimal customer experience and effective sales solution by following a continuous improvement trajectory. Oversee quarterly and annual revenue targets and associated goals. Support the selection, training, coaching, mentoring and motivating of the CX team to meet current and future sales goals. Effectively communicate and present information and updates to the CBO and the CX team. Analyze data, such as direct web traffic and phone calls, and create tracking reports to measure set goals, efficient operations, workload balance, and attain NPS scores. Establish an audit routine for all daily activities to ensure that effective processes are followed and to provide performance feedback to team members. Monitor key performance indicators (KPIs), service levels, and call activity to identify areas for improvement. Analyze the database to project sales, determine profitability and targets, and identify potential opportunities. Assess impact and support the adoption of AI-enabled tools (chatbots, sentiment analysis, internal copilots). Ensure adherence to service standards and company policies. Escalate complex issues or trends to the CBO for resolution. The Skills You Need to Succeed: High school diploma or equivalent, required; Bachelor's degree, preferred 6+ years of increasing customer service responsibility, including sales and/or operations functions, required Experience in a team lead or senior customer service role, required Familiarity with AI-enabled tools (chatbots, etc.), highly desirable Some exposure to training, scheduling, or mentoring, preferred Certification (aPHR, PMP, etc.), highly desirable Effective operational acumen with strong analytical, organizational and time management skills. Quick learner and able to acquire in-depth knowledge of HRCI's products/solutions/processes. Empathetic, active listener, with proactive ability to solve problems effectively and efficiently Intrinsically motivated and emotionally intelligent to manage and develop a diverse CX team. Confident and effective use of technology. Collaborative team player with exceptional interpersonal skills exhibiting a positive attitude and a professional demeanor. Salary range: $87,000 - 92,000/year; Compensation is based on a variety of factors including, but not limited to, relevant experience, skills, and internal equity.

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. Accountable to prioritizing work that meets the needs of iRhythm business goals Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements Bachelor's degree required, Master's degree preferred: Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months Strong communication and presentation skills Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity Strong understanding of the healthcare landscape and experience in cardiology preferred Ability to multi-task and prioritize in a fast-paced environment Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

About Lexful Lexful is a stealth, AI-native Managed Service Provider (MSP) startup, building the next unfair advantage for MSPs in the AI era. The powerful Lexful platform will not only alleviate major challenges for MSPs but also help them generate new revenue. We're an AI-native SaaS startup building from first principles. We're pre-launch (targeting Feb 2026) and moving fast, with a tight feedback loop between product, design, engineering, and our design partners. We're not just bolting AI onto an old product-we're a multi-tenant product that enables partners to drive a sell-through motion. You'll be joining a founding team that's deeply committed to shipping real customer value, testing often, and iterating based on what works in the field-not just what we imagined in a whiteboard session. Why This Role Matters Reporting into the Chief Technology and Product Officer, as the L2 Technical Support Manager, you'll be the go-to technical expert to provide comprehensive support for MSP customers who are using Lexful's AI-native platform. In this customer facing role, you'll handle end-to-end customer engagement from onboarding through ongoing technical support, resolving complex integration issues and partnering with engineering to continuously improve our platform. You'll work as the trusted technical expert MSPs rely on across all communication channels. What You'll Do Customer Support & Issue Resolution Support MSP customers through end-to-end engagement: onboarding, account setup, debugging, and feature discovery. Investigate and resolve inbound issues across all channels (email, Slack, chatbot, in-app support). Reproduce bugs across different environments (browsers, Windows, Mac, mobile) and partner with engineering to document fixes. Achieve 90%+ first-contact resolution without engineering escalation. Adapt communication style for both technical MSP staff and non-technical end users. Platform Implementation & Integration Support Lead technical onboarding and guide migrations from legacy solutions to Lexful. Troubleshoot API integrations into PSA platforms RMM tools, and Microsoft 365. Configure optimal Lexful setups for multi-client MSP environments. Help customers discover and implement advanced features and integrations. Strategic Support Operations Surface trends and insights from customer feedback to inform product development. Lead strategic projects to improve support experience and internal knowledge sharing. Create and maintain technical documentation and Knowledge Base and other troubleshooting resources. Build processes and tools to enhance support efficiency. What We're Looking For Technical Skills & Experience 3 - 5+ years technical support experience with B2B SaaS platforms. Strong troubleshooting skills for APIs, integrations, and technical issues across different environments. Experience with Microsoft 365 administration and enterprise integrations. SQL, JavaScript, APIs, and GitHub experience preferred (curiosity to learn is valued if no direct experience). Understanding of AI/ML concepts and natural language processing is a plus. MSP Industry Knowledge Deep understanding of MSP workflows and technology stacks. Experience with PSA platforms and RMM tools. Familiarity with MSP documentation platforms and automation tools. Knowledge of MSP compliance requirements (SOC 2, ISO 27001). Communication & Mindset Excellent communication and customer service skills with technical and engineering user base. Ability to adapt communication approach for non-technical users. Passion for technology, quality, and a job done right. Self-directed with systematic approach to problem-solving. Experience creating technical documentation and training materials. What We Offer The chance to be a founding team member, shaping the company's product vision and culture. A competitive salary and meaningful equity ownership in a pre-funded, high-growth startup. Top of the line benefits package. A fully remote, flexible work environment with autonomy and ownership. The opportunity to work on cutting-edge technology with a strong product-market fit. A team that values collaboration, innovation, and continuous learning. We invite all qualified candidates to apply. We thank you for your interest, and only successful applicants will be contacted. Please no recruiters or phone calls.

We're Changing the Rentals Industry We're a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.'s largest rental marketplaces, Rentable has since expanded its portfolio to include two high-growth products: Daylight, our Revenue Management solution, and Explore, our analytics and portfolio intelligence platform. We're a 100% remote team of 100+ employees across the U.S. We operate on a strict no a**holes policy and have built a community of high-performing people who take our work seriously but not ourselves. While we've raised $30MM+ from world-class investors, we're profitable, well-capitalized, and have an indefinite runway. We pride ourselves on achieving rapid growth without burning capital. If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you. The Role As an Onboarding Manager - Daylight, you'll lead high-impact implementations of Rentable's revenue management platform and help define how Daylight onboarding operates at scale. You'll manage each engagement from kickoff through go-live and transition to Customer Success, ensuring customers achieve time-to-value quickly and confidently. Daylight is a technically complex product that sits at the center of a customer's pricing and operational workflows. This role requires a higher-level operator who can navigate product nuance, guide customers through data and configuration decisions, and build repeatable onboarding processes as we grow. You'll serve as a trusted advisor for customers and a key internal partner to CS, Product, and Support, shaping the onboarding playbook as the function matures. Responsibilities Own and lead end-to-end onboarding for new Daylight customers, from project kickoff through go-live and handoff to the CSM, ensuring a smooth, high-confidence launch. Drive technical and operational readiness, guiding customers through data validation, configuration, integrations, and platform setup required for revenue management workflows. Act as a senior subject matter expert on Daylight and multifamily revenue management concepts (pricing strategy, comps, occupancy/availability dynamics, constraints, seasonality, etc.). Design, build, and refine scalable onboarding processes-templates, milestones, documentation, enablement artifacts, and customer best practices. Identify recurring friction points in implementation and partner with Product/Support/CS to resolve root causes and improve the customer experience. Manage multiple complex implementations simultaneously, coordinating stakeholders across customer teams and Rentable functions. Set clear expectations and timelines for customers, proactively surface risks, and keep projects moving to completion. Support internal teams with Daylight expertise, including troubleshooting, playbook contribution, and internal enablement. Track onboarding progress and outcomes in CRM/project tools, using data to improve performance and forecast capacity. Qualifications 6+ years in SaaS onboarding/implementation, customer success, or customer-facing technical project management, ideally with complex data products. Multifamily industry experience strongly preferred, especially revenue management, pricing, leasing/operations, or multifamily proptech. Demonstrated success building onboarding or implementation processes from scratch or significantly improving/scaling existing ones. Ability to operate effectively in ambiguity and rapid change-comfortable creating structure where none exists. Strong technical aptitude: able to diagnose data/configuration issues, translate technical concepts to customers, and partner efficiently with Product/Engineering. Proven project leadership skills and experience running multiple concurrent customer implementations. Excellent communication, stakeholder management, and documentation discipline. Experience with Salesforce, Asana (or similar PM tools), and data-driven workflows. Bachelor's degree or equivalent professional experience. Nice to Have Direct experience supporting or implementing revenue management systems in multifamily. Experience scaling CS/Implementation functions in a high-growth SaaS environment. Familiarity with property management systems, pricing tools, integrations, and housing market dynamics. Why Rentable 100% remote workplace Competitive Compensation Flexible Vacation Policy Medical, Dental, and Vision Insurance 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program 401k Program No A**hole policy If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit ******************* to learn more and join us in building great experiences together! Job Description The Manager, Customer Experience, is responsible for maximizing the value of the SaaS platform across the organization. This role serves as the bridge between business stakeholders and technical teams, ensuring that SaaS solutions align with strategic goals and deliver measurable business outcomes. This is a people management role, responsible for leading and developing a team of Business Analyst. YOUR ROLE: Product Vision & Strategy Define and communicate a clear product vision aligned with business objectives. Develop and maintain a product roadmap that reflects priorities and timelines for delivery. Serve as the voice of the customer and business stakeholders in all product decisions. Backlog Management Own and manage the product backlog, ensuring it is visible, transparent, and prioritized. Write and refine user stories with clear acceptance criteria. Collaborate with cross-functional teams to ensure stories are well understood and ready for development. Stakeholder Engagement Act as the primary liaison between business units, end users, and the development team. Facilitate discovery sessions and workshops to gather requirements and feedback. Align with Experience Designers, SMEs, and analytics teams to ensure cohesive delivery. Delivery Oversight Guide Agile feature teams (PODs) through sprint planning, reviews, and retrospectives. Conduct UAT and ensure successful handoff to support teams. Monitor progress and resolve issues that may impede delivery. Team Leadership Manage and mentor a team of Business Analysts, fostering growth and accountability. Conduct regular performance reviews and support career development. Promote collaboration, innovation, and ownership within the team. Continuous Improvement Analyze platform usage and performance to identify opportunities for enhancement. Lead initiatives to improve user experience, data quality, and process efficiency. Stay current with product releases and recommend relevant features for adoption. Qualifications 3+ years of experience in SaaS Product Ownership, administration, or business analysis. Willingness to own Salesforce Service Cloud/Field Service and support Sales Cloud, Marketing Cloud, and Experience Cloud capabilities. Proven experience working in Agile/Scrum environments. Experience managing direct reports or leading cross-functional teams. SaaS Administrator or Manager, Business Analyst certification preferred. Excellent communication, facilitation, and stakeholder management skills. Preferred Experience Background in manufacturing, distribution, or customer experience operations. Familiarity with tools like ADO, Jira, or similar backlog management systems. Experience with SaaS integrations and third-party applications. Cultural Norms & Work Expectations Willingness to travel an average of 25% for stakeholder engagement, workshops, and team collaboration. Core working hours are 8:00 AM to 5:00 PM Eastern Time. Remote work is supported and encouraged, with a strong emphasis on building relationships through video meetings and active virtual collaboration. Expected to champion continuous improvement, proactively identifying opportunities to enhance processes, tools, and team dynamics. Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

Working at RippleMatch: The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding - including from prominent investors like Goldman Sachs - helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works. The role: We are hiring a Customer Operations Manager to maximize our annual customers' results on our platform. Customer Operations Managers sit within the Customer Success department and are the operations and analytical powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. In this role you will: Provide daily operational support for our annual partners Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite Use data analysis to inform and drive decision-making on your book of business Become an expert on the ins and outs of the RippleMatch platform Help solve tricky customer issues with product-focused solutions Relay feedback and advocate for customer and candidate product improvements Comfortably utilize and examine our data to solve customer problems and analyze trends Manage projects to help push account-specific and Customer Success team objectives forward Help students find their dream jobs What you'll bring to the team: 0-3 years of experience working on detail-oriented operational tasks or projects A self-starter mentality with a strong work ethic Laser-focused attention to detail and willingness to tackle any assignment, no matter how small A competitive nature and strong desire to win Data-driven and a constant drive to utilize data to answer questions and inform customer strategy Resourceful; Strong problem-solving skills, and a determination to always find creative solutions Excellent written & verbal communication skills Experience managing projects from the beginning of the ideation phase through to conclusion is a plus Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus Experience working at a startup is a plus Culture & Perks: At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and - our favorite thing - comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less. RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City. The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Operations Manager - Customer Success and Strategic Support (Pupil Transportation) Starting Salary $67,500-70,500 Per Year What's in it for you (benefits will vary if not hired for full-time permanent): Health insurance PTO (120 hours accrued per year starting) 13 Paid company-wide Holidays Please note that you may occasionally be required to work on some of the standard paid holidays (e.g. Labor Day or MLK Day) if we have routes running, but you will be compensated by being able to take a day off of your choosing at a later time 401k plan An annual $250 stipend to support any home office needs Competitive salary, commensurate with experience Work in an inclusive, caring and values driven environment Make a critical difference for children, families and educators Weekly Hours: 40-55 Hours/Week General Shift Hours: Preferred standard schedule is approximately 9:00am-5:30pm Central Time to support Eastern, Central, and Western US time zones. However, specific hours will shift depending on business and coverage needs and could be an 8-9 hour shift anywhere from 6:00am Eastern Standard Time to 6:00pm Pacific Standard Time We are seeking an Operations Manager - Customer Success & Support who will provide high-level leadership across our operations department. This person will join a high-growth, high-volume, fast-paced business and play a critical role in helping us to ensure exceptional daily service for hundreds of children and school districts, as well as a fulfilling and sustainable employment experience for drivers and supporting staff. This role carries responsibility for ensuring results in routing, dispatch, and customer success where assigned. The Customer Success & Support Manager may be assigned to a geography, project, or function depending on business needs; for example, covering a region during an absence, strengthening routing performance within a particular geography, or leading escalations and follow-through with districts. This is a hands-on leadership role requiring operational expertise, customer-facing strength, and flexibility to step into high-need areas. This role requires a strong leader who thrives in ambiguity, communicates clearly, and can quickly earn trust with staff, drivers, and district partners. We are seeking a core values-aligned, goal-driven, and enthusiastic operations manager who is comfortable in a remote small business environment. This person should be a proven manager and team leader, have a high standard of excellence, strong analytical thinking, exceptional written and verbal communication skills, and a deep connection to our mission of providing access to opportunity for all students. This position reports to the Director of Operations, and you will collaborate regularly with other managers, and the operations team as a whole. This role does not currently include direct reports but provides leadership, direction, and accountability across multiple teams. Who you are: A strong leader who is confident in giving direction and setting expectations, even without direct reports Flexible and adaptable, thrives in environments where priorities shift daily Customer-focused, with strong relationship-building skills and the ability to restore confidence following service issues Ambitious and eager to grow within the company, open to taking on increasing levels of responsibility Calm under pressure, detail-oriented, and driven to deliver results and exceed metrics Calm but urgent problem-solver; sees solutions where others see problems Strong attention to detail and impeccable follow through Tech-savvy and comfortable with navigating multiple online platforms Energetic, enthusiastic, connector who forms relationships and earns genuine trust quickly, even when working with a diverse, distributed team and customers Role model the company core values and hold others accountable for doing the same; builds community across functional teams and roles Able to exhibit our company competencies at the manager level (review by clicking here) Travel required annually at a minimum, may be more to train new staff members or attend meetings with key district partners What you'll do: Work closely with the Director of Operations to analyze data across the department and develop a weekly action plan to achieve ambitious goals, including fulfillment rate, on time arrivals, district and driver satisfaction, and more Step into regions as needed to provide manager-level leadership when a manager is out, the workload is high, or extra support is required Provide direction, feedback, and accountability to assistants, coordinators, and specialists to ensure goals are met and customers are satisfied Lead escalations during on-call shifts with districts, guardians, or drivers, ensuring concerns are addressed promptly and relationships remain strong Support routing and change requests when needed, ensuring new and existing student rides are implemented smoothly Collaborate with other managers and the Director of Operations on strategic initiatives and process improvements Support recruitment, screening, onboarding, and training of new Operations team members ranging from administrative assistants to managers Model calm, solutions-oriented leadership and coach staff through conflict resolution Serve as a member of Operations Leadership Team, including contributing to department-wide strategic plans and decision making, including critical budget and forecasting decisions/strategy Required Qualifications At least 5 years of relevant experience; at least 3-5 years of leadership or management experience (ops, logistics, etc) Bachelor's Degree or higher in a relevant field Strong written and verbal communication skills. Proficiency with online platforms, data tracking, and remote team tools. Demonstrated ability to provide feedback and coaching across levels. Have a working computer with a camera and microphone Have a reliable internet connection Exhibits all competencies up to Manager (Application) level on Core Competencies Ability to travel up to 30% of the time Must live in one of the following states: AZ, AR, CA, CO, DE, FL, GA, IL, IN, KS, MI, MN, MO, NY, NC, NV, OH, OK, OR, PA, RI, TN, TX, VA, WA, WV Preference for individuals who live in Portland, OR; Kansas City, MO; St. Louis, MO; Harrisburg, PA Preferred qualifications: Master's Degree in a relevant field Strong knowledge of pupil transportation industry processes and regulations High level routing and dispatching experience Experience in customer service or account management 2+ year of full-time remote work experience (remote experience related to COVID or hybrid do not meet this criteria ) Start date: Negotiable within 2 weeks of offer About Us: At BuckledIn, we eliminate transportation as a barrier to children's success. We do this by mobilizing outstanding adults who want to have a positive impact on children. Our drivers transport many school-age students experiencing homelessness, living in foster care, living with mental or emotional special needs, or other circumstances that make traditional yellow school buses a poor transportation option. That's where we come in. We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are current or former teachers, nurses, nannies, babysitters, personal caregivers, nursing home aides, social workers, parents, and grandparents who are eager to be a positive influence in their student's lives. Our values: Excellence Everywhere - We don't settle-we set the standard. From safety to service, we exceed expectations to protect and support students at every turn. Driven to Learn - Curious, open-minded, and always improving. We embrace feedback, seek new ideas, and grow so we can serve better every day. Trust is Everything - We earn trust through consistency, respect, and follow-through. Our words and actions align, every time.