Customer satisfaction manager jobs near me - 276 jobs

*Responsibilities/Essential Functions (Daily, Weekly, Monthly, Quarterly, Annually, or as needed)* • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. • Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. • Communicate daily with direct supervisor. • Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. • Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required *Education & Qualifications*: • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred.

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

Job Title: Remote Customer Satisfaction Manager Hourly Pay: $22 -$26/hour We are looking for a proactive and customer-focused Customer Satisfaction Manager to join our remote team. In this role, you'll play a key part in ensuring our clients consistently receive exceptional service. You'll be responsible for monitoring satisfaction levels, addressing client concerns, and leading efforts to continuously improve the overall customer experience. Job Responsibilities: Monitor and enhance customer satisfaction across all service touchpoints Address customer complaints promptly and ensure effective resolution Conduct surveys and analyze feedback to identify trends and improvement areas Prepare reports on satisfaction metrics and present actionable insights to leadership Collaborate with customer support, sales, and product teams to elevate service quality Develop and implement initiatives that improve the customer experience Qualifications: Excellent communication, conflict resolution, and problem-solving skills Experience in customer service, satisfaction management, or related fields Strong analytical abilities to interpret customer feedback and performance data Proficiency with customer service platforms, CRM systems, and survey tools Highly organized with the ability to manage multiple priorities Reliable high-speed internet and a quiet, professional home workspace Perks & Benefits: 100% remote work with flexible hours Competitive hourly pay: $22 - $26 Paid training and opportunities for professional development Option to work evenings or weekends to suit your schedule Positive and supportive team culture Clear path for career growth in customer service leadership

Customer Renewal Manager Remote - US The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit ****************** The Anthology Global Renewals team is focused on partnering with our internal field team and our strategic partners to secure long-term relationships with our customers with a focus on improving our customers' experiences with Anthology and expanding on the broad range of innovative products/services which will deliver continuous improvement in their learning ecosystem. As Customer Renewal Manager, you will support our North America business segment. Primary responsibilities will include: Acting on behalf of Anthology as the primary sales interface for renewals with our partners and customers Working with the internal account management and sales teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology's corporate strategies Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders This role requires approximately 25% travel The Candidate: Required skills/qualifications: At least 5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment 2-5 years of experience working with, building relationships with, and executing transactions through partners Highly developed client service and client satisfaction focus Experience operating within a fast-paced, multi-disciplined virtual team Excellent oral and written communication skills and presentation skills Fluency in written and spoken English Preferred skills/qualifications: Bachelor's degree Strong knowledge of the higher education and e-Learning sectors While the full salary range for this role is $65,300 - $97,900, the expected hiring range for this opening is $65,300 - $81,600, depending on experience and budget availability. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay . This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

We're looking for a hands-on Customer Support Manager to build, lead, and scale a high-quality support organization. This is a “player-coach” role where you'll design the foundation of support operations while also rolling up your sleeves to handle frontline support during the early stages. What You'll Do Build and refine support workflows, SOPs, and escalation paths. Manage day-to-day support operations and ensure timely, high-quality responses. Hire, train, and mentor a growing support team. Define and track KPIs such as SLAs, CSAT, response times, and efficiency. Evaluate and implement support tools, including automation and AI-driven solutions. Develop incident-response processes and knowledge-management systems. Partner closely with Product, Engineering, and Operations teams to surface customer insights. Maintain flexibility to support operational hours that may include evenings, weekends, or holidays. What We're Looking For 5-8+ years in customer support, customer success, operations, or similar functions. Experience leading or managing support teams. Proven ability to build or scale support processes in a high-growth or early-stage environment. Strong communication skills, both written and verbal. Comfortable working cross-functionally with technical and non-technical teams. Data-driven approach to improving support performance. Empathy, patience, and a customer-first mindset. Bonus: experience or interest in retail, grocery, or supply-chain technology. Why This Role Is Exciting Build the entire support function from the ground up. High ownership and direct impact on customer satisfaction and product quality. Collaborate across teams and influence product direction with real customer insights. Work in a fast-moving, mission-driven environment focused on modernizing an essential industry. Compensation & Work Model Salary range: $120,000-$150,000 Competitive equity package Remote with travel

This position is intended to supervise the Technical Assistance Center's (TAC) daily business activities in order to provide the highest level of service to our customers. At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description Duties and Responsibilities: Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts in order to provide optimum coverage to our customers. Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC; acts as a technical resource to the department. Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel. Assists with developing, collecting, tracking, and analyzing individual and department performance metrics. Evaluates and improves TAC processes and tools. Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures; conducts department and individual training analysis. Tracks and reports TAC activities (call volume, calls abandoned, call waiting time, calls closed, agent performance, call reporting, etc.) and provides regular status reports to management. Monitors random telephone calls to determine adherence to established goals and objectives; takes corrective actions, when necessary. Develops detailed knowledge of the Company's quality management systems, policies and procedures and FDA compliance requirements and ensures that all TAC personnel strictly adhere to all applicable regulations. Maintains technical product knowledge and stays current with product trends, features and enhancements. Records TAC hours worked in the timekeeping and payroll systems in accordance with applicable guidelines. Plans, conducts, and attends meetings related to TAC business activities; documents and publishes outcomes, as appropriate. Maintains a travel schedule that is consistent with the requirements of the position. Performs projects, tasks and studies as may be requested by management. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications: Minimum of an Associate degree, preferred Bachelor degree in related field. Minimum of 5 years' experience troubleshooting complex electromechanical systems. Experience servicing CR & DR systems, Physical Requirements: The position requires the ability to perform the following physical demands and/or have the listed capabilities: The ability to sit up 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. The ability to lift and carry up to ten pounds up to 20% of applicable work time. Close Vision: The ability to see clearly at twenty inches or less. Travel: Occasional (up to 10%) travel may be required based on business need. Salary and Benefits: $115,000.00 - $120,000.00 (DOE) + 10% Bonus opportunity Medical, Dental, Vision Life Insurance 401k Paid Time Off * #LI-Remote In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.

Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers. Requirements Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Partners with internal teams to launch new & support existing clients. Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations. Ensures a seamless experience through all phases of the customer relationship. Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engages with key influencers and decision makers across different teams within the customer's organization. Conducts business reviews and goal-setting meetings. Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings. Performs other related duties as assigned by management. Directly supervises employees within the department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Other skills: Bachelor's degree in sales, project management, or business administration or equivalent number of years of experience 5-10 years of experience in a Customer Success or related role. Business Acumen. Communication Proficiency. Customer/Client Focus. Leadership. Presentation Skills. Problem Solving/Analysis. Results Driven. Strategic Thinking. Technical Capacity. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Job Type: Full-Time | Commission-Based Compensation: $90,000-$120,000/year AO Globe Life is hiring mission-driven qualified candidates to serve veterans and their families through structured virtual consultations. This is a fully remote position designed for individuals who want to build meaningful careers while making a real impact-without the pressure of cold calling or traditional sales tactics. Whether you're a veteran, a military spouse, or someone with a passion for serving those who've served, we provide the tools, support, and systems to help you thrive in a flexible, high-growth environment. Key Responsibilities Conduct virtual meetings with veterans and their families to assess their benefit needs Present supplemental life, accident, and health insurance options clearly and confidently Maintain organized and compliant digital records Assist clients with policy updates, claims, and post-enrollment support Participate in team development, mentorship, and leadership workshops What We Offer 100% remote work (U.S. only) Flexible scheduling - set your own hours All pre-qualified leads provided - no cold calling or prospecting Commission-based weekly pay with vested renewals Monthly and quarterly performance bonuses Equity opportunity at qualifying performance levels Licensing support for qualified candidates Fast-track promotion and leadership development opportunities Supportive team environment that values service and mission Ideal Candidates Background in client service, consulting, or benefits advising (not required, but helpful) Strong communicators who build trust virtually Organized, detail-oriented, and self-motivated Tech-savvy (Zoom, CRM, digital tools) Passionate about the veteran community Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or PC with webcam About AO Globe Life For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to deliver personalized supplemental benefits to working-class families. Our commitment to ethical service and remote-first opportunity has made us a trusted name in the industry. Interested in building a career that's meaningful, flexible, and mission-focused? Apply today. Let's serve those who've served-with purpose, precision, and heart.

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

Department Production Employment Type Contract Location Richardson, US Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise About Tripledot We are Tripledot Studios, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment. Our teams drive projects together from conception to launch in an indie-style process combining data and creativity to make games that can be enjoyed by everyone.

Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe-including in-person, online, and on the water-we believe curiosity is the key to a well-lived life. At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve. In addition, we are dedicated to being an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations. About the role... The Digital Experience Manager is a key member of the Participant Experience (PX) team, supporting Road Scholar's goal of helping participants feel confident, informed, and well prepared for their learning journey. This role partners closely with the Director of Participant Preparation, who serves as the architect of Road Scholar's post-enrollment digital experience. The Digital Experience Manager helps bring that vision to life by managing execution, day-to-day performance, and continuous improvement across key digital touchpoints - most notably the new mobile app and participant community. Road Scholar offers a remote work environment. The compensation range for this exempt level salaried position is between $75,000 - $80,000 based on experience. In order to be considered, please submit a cover letter with your resume telling us why you are interested in the position. Key Responsibilities Include: Managing Mobile Application Serve as the primary day-to-day contact for Road Scholar's new mobile app. Support the execution of the in-progress cross-functional app rollout. Oversee ongoing app performance post-launch, prioritize fixes and ensure a smooth experience for participants and staff working with the external vendor to manage enhancements, bug fixes, and a prioritized feature backlog. Define and track success measures; gather participant and staff feedback; and review performance data. Partner with PX leadership to create a long-term vision and roadmap translate into execution. Collaborate with Marketing and Communications to support app adoption and awareness. Coordinate with internal teams to understand dependencies with other technology initiatives. Manage Participant Community Oversee Road Scholar's private discussion boards. Serve as the primary contact for the platform vendor (Verint). Support a consistent, intuitive participant experience and healthy engagement. Partner with PX leadership on ongoing community strategy. Manage Other Digital Experience Collaborate with the Ecommerce team to gather user feedback, review data to drive improvements to the My Account experience. We're seeking... Experience managing digital initiatives in mobile and web environments 2-3. Strong analytical, communication, and collaboration skills. Ability to work effectively with cross-functional teams and external vendors. Self-directed, detail-oriented, and committed to continuous improvement. Experience with external developers required; experience with Verint or similar platforms a plus. Why join the Road Scholar Team... We offer a competitive compensation and benefits package! Medical, Dental and Vision Insurance (with a substantial employee subsidy!) 403(b) Retirement Plan with a company match of 5% after 1 year of employment! Up to 20 days of PTO annually, accrued every payroll cycle Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season! A generous employee discount on our programs As a Road Scholar employee, you can opt-in to receive an IATA membership We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities That's right, we're fully remote! To learn more about our benefits offerings, check us out at ************************************ Equal Opportunity Employer Road Scholar supports diversity in our staff, participants, and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law. Cybersecurity At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Manager - REMOTE. In this role, you will lead and grow a high-performing support organization that focuses on enhancing the customer experience across multiple communication channels. You will be responsible for developing your team and ensuring that operational metrics such as service levels and customer satisfaction are consistently achieved. Your leadership will foster a culture of trust and accountability, positioning our team to deliver exceptional service that aligns with the core values of hospitality and care. You will also work closely with other departments to ensure a seamless customer journey and operational excellence.Accountabilities Lead and develop a team of customer support professionals. Ensure targets for service level agreements (SLA), quality assurance (QA), and customer satisfaction (CSAT/NPS) are met. Develop and implement operational strategies and policies. Foster a high-trust culture with clear ownership and accountability. Manage performance reviews and coaching programs for continuous improvement. Oversee workforce management and capacity planning. Drive process improvements to enhance service quality and efficiency. Requirements 3-5+ years of experience in customer support roles. Proven experience in managing team leads and multiple squads. Demonstrated ability to improve multi-channel operations metrics. Experience in handling complex customer escalations. Strong leadership skills with a focus on coaching and development. Operationally minded with proficiency in data analysis and metrics. Familiarity with customer service tools like Zendesk. Benefits Dynamic remote work environment with autonomy. Opportunities for professional growth and development. Collaborative team culture focused on hospitality and care. Flexible working hours to promote work-life balance. Access to resources for continuous learning. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. Accountable to prioritizing work that meets the needs of iRhythm business goals Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements Bachelor's degree required, Master's degree preferred: Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months Strong communication and presentation skills Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity Strong understanding of the healthcare landscape and experience in cardiology preferred Ability to multi-task and prioritize in a fast-paced environment Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from ****************** email address. Please check any communications to be sure they come directly ********************* email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from ******************* email address ONLY. For more information, see *********************************************************************************** and *****************************************

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: Medical, Dental, Vision, Life, and Disability Insurance 401(k) with company match Pre-tax spending accounts including health care FSA and commuter savings Flexible paid time off Professional development reimbursement and ongoing skills training opportunities Employee resource groups Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role As a Customer Ops Platforms Delivery Manager at BetMGM you will be responsible for delivery of internal Customer Ops projects within the established scope, budget and timeline, as well as participate in corporate projects. You will work closely with all departments across the business and key decision makers such as Customer Care managers, product owners, and technical teams. Delivery of projects must bring value to our customers and the business. You will work in the Customer Ops Platforms team which is very supportive and committed to the Group's success. The successful candidate will thrive in a dynamic, ever evolving marketplace and should possess a passion and flair for project management. Strong English language skills and a keen attention to detail are also necessary skills for this role. Responsibilities Develop project scopes and work packages through close work with requestors, knowledge experts and business owners Manage project portfolios to track progress Ensure resource availability and allocation Deliver assigned projects on time and within scope and budget Create project documentation Communicate and maintain close relationships with internal/external stakeholders and vendors, across multiple time zones Support corporate strategy and drive change Qualifications Ability to gain and maintain a gaming license via the appropriate jurisdictions as a condition of hire and continued employment 3+ years of project/product management, vendor management, customer service, or similar role Understanding of online gaming/sports/entertainment/gambling industry a plus Certified Associate of Project Management (CAPM) certification or similar a plus Ability to navigate through ambiguity in a highly-regulated and evolving gaming industry Experience with synchronous and asynchronous chat channels is a plus; strong preference for those with experience with AWS Connect, Sprinklr, Medallia, Liveperson, and Zendesk Understanding or previous working experience in customer services Ability to deliver projects within deadlines and excellent time management Knowledge of project management tools such as Microsoft Project Good MS Office skills (Excel, Visio) Great communication and interpersonal skills Strong ability to organize yourself and result orientation Critical thinking and creativity to find solutions Understanding of software development process and release cycles Willingness to travel We seek individuals who are thrilled by challenge and consistently rise to it by performing in a fast-paced, innovative, and diverse environment that will result in a strong culture that promotes growth and development. Compensation The annual salary range for this position is $84,000 - $110,250. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at **********************. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips. Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we're looking for The Customer Support Manager is a dynamic role responsible for leading, mentoring, and developing a team of customer support professionals. This position includes a range of activities from day-to-day team management to strategic planning and implementation, executing projects from inception to completion, and contributing significantly to the team's success and organizational impact. What you'll be working on Team Leadership and Development: Oversee a team of customer support professionals, providing guidance, mentorship, and performance management to ensure high-quality service delivery. Operational Management: Manage daily operations, ensuring efficiency, effectiveness, and adherence to company policies and standards. Customer Experience Enhancement: Continuously seek ways to improve the customer experience, leveraging insights from customer feedback and team performance data. Execution and Impact: Oversee and coordinate internal team projects to ensure effective implementation and alignment with departmental goals, while managing project communications and resources. Cross-Functional Collaboration: Work closely with other departments to align support initiatives with company-wide strategies and objectives, ensuring seamless execution and impact. Process and Quality Improvement: Identify opportunities for process optimization and quality enhancements within the support function, and lead these initiatives from concept to fruition. Professional Development: Engage in activities and projects that contribute to professional growth, focusing on the practical application of strategic planning and execution skills. We'd love to hear from people with Leadership and Strategic Management: 1+ years of experience leading a team, including mentoring and training. Experience in fostering a collaborative team environment and motivating team members to achieve high performance. Operational Excellence: Advanced knowledge of operational metrics and KPIs to gauge and improve team performance. Ability to design and optimize support workflows and processes for maximum efficiency and effectiveness. Stakeholder Management: Strong capabilities in managing stakeholder relationships across various levels of an organization. Proven record of successfully collaborating with other departments to enhance customer support strategies. Change Management: Experience leading change initiatives within customer support, ensuring smooth transitions and adoption of new technologies or processes. Skills in managing resistance and effectively communicating change benefits to teams and stakeholders. Problem Solving: Experience in identifying low to moderately complex problems and developing innovative solutions that enhance customer support delivery. Project Management: Ability to manage small projects or components of larger projects, focusing on execution and team coordination. Skills in organizing team resources effectively to meet project goals and deadlines. The base pay provided for this position ranges from $71,825.00 / year - $84,500.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We're glad you asked At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Customs Brokerage Manager (Remote) Preferred: New York area (remote candidates welcome) Full-Time | Salary: $85,000-$100,000/year Join a well-established international logistics firm seeking a seasoned Customs Brokerage Department Managerto lead and manage a high-performing team of four. This is a fully remote position, ideal for a candidate with strong leadership experience in customs brokerage and hands-on entry processing. Key Responsibilities: Oversee daily operations of the Customs Brokerage Department, ensuring compliance and efficiency Lead a team of four (including licensed brokers), with one upcoming retirement creating a key leadership gap Manage and process customs entries (approx. 325-350 entries/month) Monitor and interpret tariff changes, customs regulations, and trade compliance updates Keep the department fully informed and trained on regulatory changes Work directly in CargoWise to manage processes and data Maintain departmental performance metrics and drive continuous improvement Qualifications: Required: Prior experience managing a customs brokerage department Preferred: Licensed U.S. Customs Broker Proficient in CargoWise software (required) Strong knowledge of U.S. Customs regulations and HTS classification Willingness to be both a hands-on contributor and strategic team leader Excellent communication, compliance, and leadership skills Requirements Qualifications 5-10 years of experience in customs brokerage or import operations within the freight forwarding industry CargoWise experience is required Strong knowledge of HTS classification, CBP regulations, and PGA requirements Experience with FDA codes, Lacey Act entries, and DDP procedures Excellent communication, problem-solving, and organizational skills Customs Broker License is preferred but not required Benefits Compensation & Benefits: Salary: $85,000 - $100,000 based on experience Vacation: 10 business days annually 401(k): 3% company contribution (eligible after 1 year, with enrollment windows on Jan 1 and July 1) Health Insurance: Offered after 2 months of employment

Working at RippleMatch: The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding - including from prominent investors like Goldman Sachs - helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works. The role: We are hiring a Customer Operations Manager to maximize our annual customers' results on our platform. Customer Operations Managers sit within the Customer Success department and are the operations and analytical powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. In this role you will: Provide daily operational support for our annual partners Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite Use data analysis to inform and drive decision-making on your book of business Become an expert on the ins and outs of the RippleMatch platform Help solve tricky customer issues with product-focused solutions Relay feedback and advocate for customer and candidate product improvements Comfortably utilize and examine our data to solve customer problems and analyze trends Manage projects to help push account-specific and Customer Success team objectives forward Help students find their dream jobs What you'll bring to the team: 0-3 years of experience working on detail-oriented operational tasks or projects A self-starter mentality with a strong work ethic Laser-focused attention to detail and willingness to tackle any assignment, no matter how small A competitive nature and strong desire to win Data-driven and a constant drive to utilize data to answer questions and inform customer strategy Resourceful; Strong problem-solving skills, and a determination to always find creative solutions Excellent written & verbal communication skills Experience managing projects from the beginning of the ideation phase through to conclusion is a plus Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus Experience working at a startup is a plus Culture & Perks: At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and - our favorite thing - comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less. RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City. The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Operations Manager - Customer Success and Strategic Support (Pupil Transportation) Starting Salary $67,500-70,500 Per Year What's in it for you (benefits will vary if not hired for full-time permanent): Health insurance PTO (120 hours accrued per year starting) 13 Paid company-wide Holidays Please note that you may occasionally be required to work on some of the standard paid holidays (e.g. Labor Day or MLK Day) if we have routes running, but you will be compensated by being able to take a day off of your choosing at a later time 401k plan An annual $250 stipend to support any home office needs Competitive salary, commensurate with experience Work in an inclusive, caring and values driven environment Make a critical difference for children, families and educators Weekly Hours: 40-55 Hours/Week General Shift Hours: Preferred standard schedule is approximately 9:00am-5:30pm Central Time to support Eastern, Central, and Western US time zones. However, specific hours will shift depending on business and coverage needs and could be an 8-9 hour shift anywhere from 6:00am Eastern Standard Time to 6:00pm Pacific Standard Time We are seeking an Operations Manager - Customer Success & Support who will provide high-level leadership across our operations department. This person will join a high-growth, high-volume, fast-paced business and play a critical role in helping us to ensure exceptional daily service for hundreds of children and school districts, as well as a fulfilling and sustainable employment experience for drivers and supporting staff. This role carries responsibility for ensuring results in routing, dispatch, and customer success where assigned. The Customer Success & Support Manager may be assigned to a geography, project, or function depending on business needs; for example, covering a region during an absence, strengthening routing performance within a particular geography, or leading escalations and follow-through with districts. This is a hands-on leadership role requiring operational expertise, customer-facing strength, and flexibility to step into high-need areas. This role requires a strong leader who thrives in ambiguity, communicates clearly, and can quickly earn trust with staff, drivers, and district partners. We are seeking a core values-aligned, goal-driven, and enthusiastic operations manager who is comfortable in a remote small business environment. This person should be a proven manager and team leader, have a high standard of excellence, strong analytical thinking, exceptional written and verbal communication skills, and a deep connection to our mission of providing access to opportunity for all students. This position reports to the Director of Operations, and you will collaborate regularly with other managers, and the operations team as a whole. This role does not currently include direct reports but provides leadership, direction, and accountability across multiple teams. Who you are: A strong leader who is confident in giving direction and setting expectations, even without direct reports Flexible and adaptable, thrives in environments where priorities shift daily Customer-focused, with strong relationship-building skills and the ability to restore confidence following service issues Ambitious and eager to grow within the company, open to taking on increasing levels of responsibility Calm under pressure, detail-oriented, and driven to deliver results and exceed metrics Calm but urgent problem-solver; sees solutions where others see problems Strong attention to detail and impeccable follow through Tech-savvy and comfortable with navigating multiple online platforms Energetic, enthusiastic, connector who forms relationships and earns genuine trust quickly, even when working with a diverse, distributed team and customers Role model the company core values and hold others accountable for doing the same; builds community across functional teams and roles Able to exhibit our company competencies at the manager level (review by clicking here) Travel required annually at a minimum, may be more to train new staff members or attend meetings with key district partners What you'll do: Work closely with the Director of Operations to analyze data across the department and develop a weekly action plan to achieve ambitious goals, including fulfillment rate, on time arrivals, district and driver satisfaction, and more Step into regions as needed to provide manager-level leadership when a manager is out, the workload is high, or extra support is required Provide direction, feedback, and accountability to assistants, coordinators, and specialists to ensure goals are met and customers are satisfied Lead escalations during on-call shifts with districts, guardians, or drivers, ensuring concerns are addressed promptly and relationships remain strong Support routing and change requests when needed, ensuring new and existing student rides are implemented smoothly Collaborate with other managers and the Director of Operations on strategic initiatives and process improvements Support recruitment, screening, onboarding, and training of new Operations team members ranging from administrative assistants to managers Model calm, solutions-oriented leadership and coach staff through conflict resolution Serve as a member of Operations Leadership Team, including contributing to department-wide strategic plans and decision making, including critical budget and forecasting decisions/strategy Required Qualifications At least 5 years of relevant experience; at least 3-5 years of leadership or management experience (ops, logistics, etc) Bachelor's Degree or higher in a relevant field Strong written and verbal communication skills. Proficiency with online platforms, data tracking, and remote team tools. Demonstrated ability to provide feedback and coaching across levels. Have a working computer with a camera and microphone Have a reliable internet connection Exhibits all competencies up to Manager (Application) level on Core Competencies Ability to travel up to 30% of the time Preferred qualifications: Master's Degree in a relevant field Strong knowledge of pupil transportation industry processes and regulations High level routing and dispatching experience Experience in customer service or account management 2+ year of full-time remote work experience (remote experience related to COVID or hybrid do not meet this criteria ) Start date: Negotiable within 2 weeks of offer About Us: At BuckledIn, we eliminate transportation as a barrier to children's success. We do this by mobilizing outstanding adults who want to have a positive impact on children. Our drivers transport many school-age students experiencing homelessness, living in foster care, living with mental or emotional special needs, or other circumstances that make traditional yellow school buses a poor transportation option. That's where we come in. We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are current or former teachers, nurses, nannies, babysitters, personal caregivers, nursing home aides, social workers, parents, and grandparents who are eager to be a positive influence in their student's lives. Our values: Excellence Everywhere - We don't settle-we set the standard. From safety to service, we exceed expectations to protect and support students at every turn. Driven to Learn - Curious, open-minded, and always improving. We embrace feedback, seek new ideas, and grow so we can serve better every day. Trust is Everything - We earn trust through consistency, respect, and follow-through. Our words and actions align, every time.