Automatically apply for jobs with Zippia

Upload your resume to get started.

Customer satisfaction manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Yeqiang Lin Ph.D.,

Andrew Gilliam

Below we've compiled a list of the most critical customer satisfaction manager skills. We ranked the top skills for customer satisfaction managers based on the percentage of resumes they appeared on. For example, 11.7% of customer satisfaction manager resumes contained customer satisfaction as a skill. Continue reading to find out what skills a customer satisfaction manager needs to be successful in the workplace.

15 customer satisfaction manager skills for your resume and career

1. Customer Satisfaction

Here's how customer satisfaction managers use customer satisfaction:

Performed data analysis, coordination of customer satisfaction database inquiries for organization, generation of periodic reports, and management summaries.
Produced top level reports to management teams on key customer satisfaction metrics and make recommendations for continuous product and process improvements.

2. Call Center Management

Here's how customer satisfaction managers use call center management:

Provide quality feedback on individual representatives to call center management team.
Collaborated with call center management peers to meet the center objectives for inbound employee base of approximately 450 associates.

3. Center Management

Here's how customer satisfaction managers use center management:

Center management team for the #1 Customer Center for Fiscal Year 2012.

4. Customer Feedback

Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.

Here's how customer satisfaction managers use customer feedback:

Identified and corrected gaps in the customer experience based upon qualitative and quantitative customer feedback resulting in service improvements.
Incorporated customer feedback into the product development process ensuring top customer pain points are addressed in next generation products.

5. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer satisfaction managers use customer care:

Contracted out services to improve Customer Care in foreign countries.
Managed Customer Care measurement system and monthly and yearly goals.

6. Customer Complaints

Here's how customer satisfaction managers use customer complaints:

Solved customer complaints to elevate customer retention and gain referral business.
Managed all divisional quality metrics including returned material, customer complaints, warranty, FTQ, scrap and budget.

7. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer satisfaction managers use outbound calls:

Created application for department utilization for tracking inbound/outbound calls with customers increasing efficiency and tracking of department statistics.
Maintained efficient customer service when handling incoming/outbound calls from borrowers who are seeking mortgage workout assistance options.

8. Customer Inquiries

Here's how customer satisfaction managers use customer inquiries:

Resolved customer inquiries with professionalism, one call resolution and fee retention Proficient with window based applications.
Assisted customers with account maintenance and resolving customer inquiries.

9. Credit Card Accounts

Here's how customer satisfaction managers use credit card accounts:

Assisted customers with routine and complex questions or problems regarding their credit card accounts.
Assisted customers via the phone with questions and concerns regarding their credit card accounts.

10. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how customer satisfaction managers use sigma:

Maintained the API system between the Sigma customer service software and the KitchenAid Portables website.
Achieved 4.37 Sigma in Customer Service Core Process in 1998.

11. ISO

Here's how customer satisfaction managers use iso:

Implemented entire Quality Management System, including ISO procedures to ensure everyday manufacturing operation was conducive to a quality product.
Managed the Quality Improvement Request system developed in accordance with ISO standards addressing both external and internal customer concerns.

12. Process Improvement

Here's how customer satisfaction managers use process improvement:

Provided leadership and process improvement consultation to operational/technical teams in South America to ensure customer support team's continuous readiness.
Provided data and analysis of process improvements for reporting to senior management.

13. World Class

World-class is a person or something of the highest rank internationally. You receive the world-class title if your status or qualities surpasses everyone in that category.

Here's how customer satisfaction managers use world class:

Led team of 20+ direct reports and 230 indirect reports in providing World Class service levels and cross-selling additional products.
Coach a team of 6 agents on how to improve skills and provide world class customer service.

14. Customer Issues

Here's how customer satisfaction managers use customer issues:

Utilized excellent problem-solving and effective decision making skills to resolve customer issues.
Coordinated daily executive review of all customer issues.

15. Survey Results

Here's how customer satisfaction managers use survey results:

Analyzed survey results and provided monthly reports and trending to executive team and department leaders.

What skills help Customer Satisfaction Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer satisfaction manager skills would you recommend for someone trying to advance their career?

Yeqiang Lin Ph.D.

Interim Department Head & Associate Professor, California Polytechnic State University-San Luis Obispo

In the next 3-5 years, skills in artificial intelligence, user experience design, and sustainable practice will become increasingly important in the experience industry. Proficiency in technology that enhances virtual and augmented realities will also be valuable, given the growing trend towards digital integration in creating immersive experiences.

What type of skills will young customer satisfaction managers need?

Andrew Gilliam

Customer Experience innovator and change agent,, Informa Tech

Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.

Do you want to know more?

List of customer satisfaction manager skills to add to your resume

The most important skills for a customer satisfaction manager resume and required skills for a customer satisfaction manager to have include:

Customer Satisfaction
Call Center Management
Center Management
Customer Feedback
Customer Care
Customer Complaints
Outbound Calls
Customer Inquiries
Credit Card Accounts
Sigma
ISO
Process Improvement
World Class
Customer Issues

Survey Results
Customer Retention
Management System
Product Quality
Customer Support
Data Analysis
Net Promoter Score
Customer Relations
Customer Satisfaction Surveys
Customer Accounts
OEM
Level Agreements
Inventory Control
POS

Service Delivery
Balance Transfers
Direct Reports
Executive Management
Inbound Calls
Computer System
Customer Expectations
Customer Orders
Trade Shows
HR
Performance Reviews
Inventory Management
Lexus
Clean Environment

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs