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Top 50 Customer Satisfaction Manager Skills

Below we've compiled a list of the most important skills for a Customer Satisfaction Manager. We ranked the top skills based on the percentage of Customer Satisfaction Manager resumes they appeared on. For example, 37.5% of Customer Satisfaction Manager resumes contained Customer Service as a skill. Let's find out what skills a Customer Satisfaction Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Customer Satisfaction Manager

1. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Customer Satisfaction Manager jobs:
  • Developed and executed strategic customer service plans and strategies, including tools to allow team members to manage business responsibilities.
  • Created operational procedures for customer service associates * Resolved concerns while maintaining accuracy, efficiency and a customer first attitude.
  • Resolve issues escalated from Customer Service by finding creative solutions within company guidelines.
  • Recognized as Outstanding Customer Service Team Manager.
  • Implemented customer service and organizational procedures.
  • Established higher call center standards by redesigning employee performance scores to capture essential qualities of high-level customer service.
  • Coached team to provide excellent customer service through problem resolution, research and troubleshooting of the ordering process.
  • Managed a team telephone customer service team of 25 -Top performing manager 8 out of 9 months.
  • Managed 40+ full-time and part-time customer service representatives, directly monitoring and coaching their call center performance.
  • Directed and was responsible for 10 customer service reps, receptionist, and two graphic artists.
  • Maintained the API system between the Sigma customer service software and the KitchenAid Portables website.
  • Handled all incoming Customer Service emails from the general customer service email address.
  • Designed and implemented a training program to prepare consultants for customer service.
  • Home owner with wide variety of duties while providing excellent customer service
  • Ask customers to provide feedback on agents and customer service experience.
  • Managed Customer Service Department, Field Service, RMA and Receptionists.
  • Worked with management on customer service initiatives for our team.
  • Hire, train, and terminate customer service agents.
  • Managed and hired customer service team.
  • Handled customer issues escalated by customer service representatives (CSRs).

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2,402 Customer Service Jobs

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2. Credit Card Accounts
demand arrow
high Demand
Here's how Credit Card Accounts is used in Customer Satisfaction Manager jobs:
  • Provided prompt and accurate responses to Customer inquiries relating to their credit card accounts.
  • Assisted customers with routine and complex questions or problems regarding their credit card accounts.
  • Assisted customers via the phone with questions and concerns regarding their credit card accounts.
  • Skilled at working independently to assist and manage customers with their credit card accounts.
  • Assisted customers with questions or issues regarding credit card accounts.
  • Provided customer service via telephone in regards to credit card accounts, processing payments, and resolving any customer service issues.
  • Managed a wide variety of customer inquiries on credit card accounts Resolved complex questions and issues.

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6 Credit Card Accounts Jobs

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3. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Customer Satisfaction Manager jobs:
  • Collaborated with Technical Support and Critical Situation teams to identify and develop processes to address pervasive issues.
  • Conduct weekly reviews to identify improvements within the Technical Support queue structure, people, processes or tools.
  • Have managed 6 to 9 client groups at one time for help desk technical support.
  • Managed team of quality coaches responsible for coaching all technical support and account services agents.
  • Managed help desk team to provide technical support for the City of Chicago client.
  • Managed in bound call center technical support.

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84 Technical Support Jobs

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4. ISO
demand arrow
high Demand
Here's how ISO is used in Customer Satisfaction Manager jobs:
  • Managed ISO9001-2000 conversion to TL9000 telecommunication certificate.
  • Manage and schedule duties of Checkers, Courtesy Clerks, Service Operations Assistant, Service Supervisors, Personnel Coordinator and Scan.
  • Deployed ISO 9001:2000 based Quality inspection and process management auditing program to Asia/Pacific, China, Europe and South American regions.
  • Managed over 100 agents, handled better business bureau complaints and executive level escalations, lead and developed supervisors.
  • Served as liaison between CONTEL Cellular and ALLTEL Mobile during the conversion to a new billing system.
  • Served as a liaison between the Operations and Human Resources teams to retain and grow client relationships.
  • Helped to restructure and start up various departments, ISO, HR, Training, and Safety.
  • Acted as liaison between Customer Support, PQA, Development, Marketing, QA and Plant Integration.
  • Assisted supervisor in mentoring new associates to reduced Call Average handle time and other critical drivers.
  • Recruited and interviewed applicants for employment as call center agents, team leaders, or supervisors.
  • Established corrective actions, ISO procedures, forecasts, and upgrades along with prioritizing mfg.
  • Handled escalated & supervisor calls while resolving diverse complex issues i.e.
  • Answer all supervisor request calls Monitor queue and track inbound calls.
  • Assisted supervisors and their teams in meeting customer satisfaction goals.
  • Maintained companies QMS and process improvements per ISO standards.
  • Handle escalated customer calls from the supervisor.
  • Performed the functions of the Call Center Liaison to the International DEFINITY User Group.
  • Consulted with dealers on customer handling and trained service advisors on those processes.
  • Maintain liaison with the third party customer service vendors such as Service Trac.
  • Lead supervisor for installation team onsite.

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118 ISO Jobs

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5. Customer Complaints
demand arrow
high Demand
Here's how Customer Complaints is used in Customer Satisfaction Manager jobs:
  • Solved customer complaints to elevate customer retention and gain referral business.
  • Resolve customer complaints regarding service.
  • Managed all divisional quality metrics including returned material, customer complaints, warranty, FTQ, scrap and budget.
  • Handled customer complaints and ensured all situations were handled amicably and to the customer's satisfaction.
  • Resolve all customer complaints, problems, and questions in a timely and professional manner.
  • Research and respond to escalated customer complaints for Iowa, Minnesota and Wisconsin customers.
  • Track and report customer complaints to key stakeholders and regulators.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Guaranteed positivecustomer experiences and resolved all customer complaints.
  • Resolve non-routine customer complaints; resolve major problems with orders, product delivery, or service.

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37 Customer Complaints Jobs

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6. Phone Calls
demand arrow
high Demand
Here's how Phone Calls is used in Customer Satisfaction Manager jobs:
  • Managed and motivated a team of 12 to 15 telephone representatives that handled an average of 125 phone calls a day.
  • Followed up on sales leads for internet department, responsible for aftermarket sales, sold warranties during follow up phone calls.
  • Experience with customers, sales, taking phone calls, experience with inventory, over stock, audits, etc.
  • Processed 60-70 incoming telephone calls per day from customers responding to marketing offers.
  • Respond to all emails, phone calls, of customer complains.
  • Receive and enter orders on over 100 phone calls per day.
  • Tended to customer account inquiries via inward phone calls.
  • Provide scripts to read from during phone calls.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Stock product , answer phone calls, clean the store, work on cash registers.

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147 Phone Calls Jobs

No jobs at selected location

7. Process Improvement
demand arrow
high Demand
Here's how Process Improvement is used in Customer Satisfaction Manager jobs:
  • Produced top level reports to management teams on key customer satisfaction metrics and make recommendations for continuous product and process improvements.
  • Provided leadership and process improvement consultation to operational/technical teams in South America to ensure customer support team's continuous readiness.
  • Provide input to Customer Satisfaction Director on process improvements, department goals, and implementation strategies.
  • Provided data and analysis of process improvements for reporting to senior management.
  • Developed a quality process improvement program to improve customer satisfaction.
  • Identified and communicated opportunities for process improvement.
  • Work with IBM management to facilitate process improvements, program changes, and problem resolution on issues escalated within IBM.
  • Worked with Manufacturing and Engineers on process improvements to cut costs or product defects.
  • Tabulated results were used for training, process improvement and bonuses.
  • Synthesized feedback for use in strategy, offering, and process improvement Led implementation of customer satisfaction process.
  • Solicited direct engagement from VCNA Retailers and Field in customer satisfaction process improvements.
  • Lead process improvement projects using Lean or Lean Six Sigma Method.

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171 Process Improvement Jobs

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8. Customer Relations
demand arrow
high Demand
Here's how Customer Relations is used in Customer Satisfaction Manager jobs:
  • Resolved the most challenging customer telephone inquiries with the goal of delivering complete customer satisfaction and maximizing customer relationships
  • Resolved critical customer relations problems involving customer dissatisfaction and concerns about perceived breaches of contracts.
  • Utilized effective communication skills to develop customer relationships and provide resolutions.
  • Enhanced customer relationships with the bank and generated revenue through cross-selling additional products and services.
  • Increase Customer relations to maintain High return and satisfaction.
  • Transformed a troubled customer relationship by focusing action on key customer deliverables and engaging competency experts focused on problem solving.
  • Provided frontline expertise and astonishing service creating and maintaining long term customer relations.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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11 Customer Relations Jobs

No jobs at selected location

9. Passenger Survey
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high Demand
Here's how Passenger Survey is used in Customer Satisfaction Manager jobs:
  • Collected and Recorded data for Amtrak/ Cal train passenger survey
  • Collected and recorded data for Amtrak/Caltrain passenger survey.
  • Collected and recorded data for Amtrak/Caltrain passenger survey Interacted with passengers to collect varying information
  • Collected and recorded data for Amtrak/Caltrain passenger survey Interacted with passengers to collect varying information Practiced practical safety precautions on moving trains
  • Collected and recorded data for Caltrain passenger survey Interacted with passengers to collect varying information Ensured safety of passengers at all times
  • Collected and recorded data for Amtrak/Caltrain passenger survey Interacted with passengers to collect varying information Maintain a safety environment at all times

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10. Customer Contact
demand arrow
high Demand
Here's how Customer Contact is used in Customer Satisfaction Manager jobs:
  • Designed, developed and implemented corporate standards for customer contact etiquette, including a training video.
  • Handle and document all customer contacts regarding their Financial Services account(s) within established service levels.
  • Developed and delivered customer contact skills training to cross-functional audiences in the field and various headquarter groups.

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11. Satisfaction Surveys
demand arrow
high Demand
Here's how Satisfaction Surveys is used in Customer Satisfaction Manager jobs:
  • Analyzed customer satisfaction surveys and complaints to identify key issues.
  • Prepared Customer Satisfaction Surveys and Post Installation Surveys.
  • Power and Associates) in designing Customer Satisfaction surveys (phone & email) for both sales and service.

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8 Satisfaction Surveys Jobs

No jobs at selected location

12. Oversaw
demand arrow
high Demand
Here's how Oversaw is used in Customer Satisfaction Manager jobs:
  • Delivered training on internal procedures to company merging with IHS and oversaw teambuilding of merger to improve teamwork and acquisition process.

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13. Customer Feedback
demand arrow
high Demand
Here's how Customer Feedback is used in Customer Satisfaction Manager jobs:
  • Developed and implemented Voice of the Customer feedback process through daily customer satisfaction surveys.
  • Received Customer Service awards for outstanding track record of positive customer feedback
  • Increased eBay customer feedback from 99.2% to 99.9% positive reviews through process reengineering and effective change management.

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25 Customer Feedback Jobs

No jobs at selected location

14. Action Plans
demand arrow
high Demand
Here's how Action Plans is used in Customer Satisfaction Manager jobs:
  • Analyzed failure data and led the development of corrective action plans across all product lines and functional groups.
  • Led cross-functional customer teams focusing on root cause analysis and developed action plans to improve service levels.
  • Perform twice yearly performance appraisals and determine action plans to address needed areas.
  • Worked with product engineering to close recurring issues and suggest corrective action plans.
  • Developed individualized action plans with stores in Washington D.C. and up to Boston.
  • Developed action plans to assist Account Managers in exceeding company goals.
  • Developed action plans to improve any scores less than 95%.

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71 Action Plans Jobs

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15. Project Management
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average Demand
Here's how Project Management is used in Customer Satisfaction Manager jobs:
  • Restructured documentation and project management processes for CEO, technicians, managers, and administrators to manage time and effective communication.
  • Maintained constant customer contact while insuring flawless internal execution through focused project management.
  • Communicate with Product Development and Project Management as necessary.
  • Implemented project management methodology and integration activities.
  • Designed, developed and taught software and project management courses for clients, who typically managed 100 concurrent projects.
  • Improved Client service by redesigning company s corporate portal with in-house project management system.

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1,079 Project Management Jobs

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16. Management System
demand arrow
average Demand
Here's how Management System is used in Customer Satisfaction Manager jobs:
  • Implemented entire Quality Management System, including ISO procedures to ensure everyday manufacturing operation was conducive to a quality product.
  • Developed and successfully deployed a certified AS9001A Quality Management System for TRW
  • Installed a stock management system and commercial offer system.
  • Installed a stock management system.
  • Maintained the Quality Management System per ISO [ ].

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269 Management System Jobs

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17. Customer Care
demand arrow
average Demand
Here's how Customer Care is used in Customer Satisfaction Manager jobs:
  • Rolled out sales guidelines and strategies for customer care departments Facilitated weekly calibrations with Oklahoma Senior leadership team
  • Contracted out services to improve Customer Care in foreign countries.
  • Managed Customer Care measurement system and monthly and yearly goals.
  • Demonstrated excellence in customer care Commended by upper management as a team leader and a high performing individual.

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44 Customer Care Jobs

No jobs at selected location

18. World Class
demand arrow
average Demand
Here's how World Class is used in Customer Satisfaction Manager jobs:
  • Led team of 20+ direct reports and 230 indirect reports in providing World Class service levels and cross-selling additional products.
  • Coach a team of 6 agents on how to improve skills and provide world class customer service.
  • Executed "World Class" customer service by answering customer questions in an efficient and courteous manner.

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17 World Class Jobs

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19. Customer Base
demand arrow
average Demand
Here's how Customer Base is used in Customer Satisfaction Manager jobs:
  • Performed vendor analysis and selection for the automated surveying/reporting tools that allowed SPS Commerce to monitor its fast growing customer base.
  • Work within the US Area Management Center supporting the OEM Customer base.

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5 Customer Base Jobs

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20. Mbna
demand arrow
average Demand
Here's how Mbna is used in Customer Satisfaction Manager jobs:
  • Assisted current MBNA customers with questions and concerns on their accounts.
  • Focused on cross-selling products and services to MBNA customers.

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21. Balance Transfers
demand arrow
average Demand
Here's how Balance Transfers is used in Customer Satisfaction Manager jobs:
  • Worked with customers to answer their questions in a timely manager, as well as offer them products and balance transfers.
  • Completed balance transfers on clients' accounts in an accurate and timely manner.
  • Negotiated various fees from late fees to balance transfers with appropriate candidates.

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22. Customer Retention
demand arrow
average Demand
Here's how Customer Retention is used in Customer Satisfaction Manager jobs:
  • Analyzed results and maintained a database designed to strengthen customer retention.

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13 Customer Retention Jobs

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23. Inventory Control
demand arrow
average Demand
Here's how Inventory Control is used in Customer Satisfaction Manager jobs:
  • Purchased and defined inventory control of raw materials, purchased components, WIP and finished goods.
  • Stock room inventory control, parts distribution / issue for manufacture of photovoltaic manufacturing equipment.

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133 Inventory Control Jobs

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24. Sigma
demand arrow
average Demand
39 Sigma Jobs

No jobs at selected location

25. Staff Members
demand arrow
average Demand
Here's how Staff Members is used in Customer Satisfaction Manager jobs:
  • Oversee sales and customer service staff members to ensure timely completion of work as well as complete performance reviews.
  • Mentor of fifteen staff members to assist in achieving quality and production goals.
  • Coordinate host responsibilities and their interaction with patrons and other staff members.
  • Interviewed, hired, and trained new staff members as required.

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150 Staff Members Jobs

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26. CRM
demand arrow
average Demand
Here's how CRM is used in Customer Satisfaction Manager jobs:
  • Launched new CRM application for dispatching and tracking services.
  • Quote Process Management Quoting Administrator CRM integration with Channel Online mapping.

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240 CRM Jobs

No jobs at selected location

27. Product Quality
demand arrow
average Demand
Here's how Product Quality is used in Customer Satisfaction Manager jobs:
  • Led improved customer relationship and communications on divisional warranty performance and product quality.
  • Directed product quality operations within the Far-East for finished products which were sourced by OSRAM SYLVANIA
  • Initiated new system to prevent and manage issues affecting product quality.

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11 Product Quality Jobs

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28. Executive Management
demand arrow
average Demand
Here's how Executive Management is used in Customer Satisfaction Manager jobs:
  • Analyzed all customer satisfaction measurement results and presented findings to executive management for action.
  • Exceeded all metrics defined by AT&T executive management as well as State and Federal regulatory bodies.
  • Anticipate and present customer requirements, issues and solutions to SITA's executive management.
  • Coordinated and presented quarterly regional customer satisfaction reviews with executive management Leveraged national customer satisfaction incentive programs to maximize ROI.

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1 Executive Management Jobs

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29. Survey Results
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average Demand
7 Survey Results Jobs

No jobs at selected location

30. Direct Reports
demand arrow
low Demand
Here's how Direct Reports is used in Customer Satisfaction Manager jobs:
  • Manage teams of 14-20 direct reports in an inward call center unit.
  • Supervised team of 7 direct reports.
  • Managed team of direct reports.
  • Supervised 50 direct reports in regards to hiring, counseling/coaching sessions, performance appraisals, and employee development.

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55 Direct Reports Jobs

No jobs at selected location

31. Level Agreements
demand arrow
low Demand
Here's how Level Agreements is used in Customer Satisfaction Manager jobs:
  • Core member of management team tasked to negotiate & establish Service Level Agreements with various service providers.
  • Started a new team to manage queues to meet service level agreements supporting 385,000 users.
  • Negotiated RFPs, Statement of Work, Service Level Agreements, and pricing for each outsource call center.
  • Managed all quality, contractual and legalissues, as well as Customer Service Level Agreements.

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6 Level Agreements Jobs

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32. Service Department
demand arrow
low Demand
Here's how Service Department is used in Customer Satisfaction Manager jobs:
  • Supervised Customer Service Departments within the store, Responsible for onboarding of new associates

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25 Service Department Jobs

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33. Customer Accounts
demand arrow
low Demand
Here's how Customer Accounts is used in Customer Satisfaction Manager jobs:
  • Maintained customer accounts from relationships built over my many years of being with the company.

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17 Customer Accounts Jobs

No jobs at selected location

34. Daily Operations
demand arrow
low Demand
Here's how Daily Operations is used in Customer Satisfaction Manager jobs:
  • Scheduled manufacturing priorities and daily operations for on time deliveries.
  • Managed daily operations of Sales and Management departments.
  • Oversee and assist in the daily operations of the Telephone/Dispatch Department at all locations.

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53 Daily Operations Jobs

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35. Data Analysis
demand arrow
low Demand
Here's how Data Analysis is used in Customer Satisfaction Manager jobs:
  • Performed data analysis, coordination of customer satisfaction database inquiries for organization, generation of periodic reports, and management summaries.
  • Provide data analysis, including up and downstream reporting to management and interested stakeholders.
  • Perform in-depth data analysis of web reviews and retailer web sites to measure customer satisfaction, loyalty and feedback about products.
  • Led projects and data analysis initiatives to solve and control enduring quality, safety and inefficiency issues.

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89 Data Analysis Jobs

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36. Sales Goals
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low Demand
19 Sales Goals Jobs

No jobs at selected location

37. Inventory Management
demand arrow
low Demand
Here's how Inventory Management is used in Customer Satisfaction Manager jobs:
  • Demonstrated outstanding versatility in managing 20 employees across marketing, operations, sales, inventory management and pricing business areas.

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77 Inventory Management Jobs

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38. Service Delivery
demand arrow
low Demand
Here's how Service Delivery is used in Customer Satisfaction Manager jobs:
  • Communicated to all levels the service delivery and operational needs, that are critical to the success of contractual client business.

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70 Service Delivery Jobs

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39. GM
demand arrow
low Demand
Here's how GM is used in Customer Satisfaction Manager jobs:
  • Provided leadership to drive Six Sigma service quality by recruiting, coaching and directing customer service and billing representatives.
  • Used Six Sigma practices and launched a consumer- and data-driven approach to fleet business management.
  • Schedule and organize deliveries from local steel banks to GM Stamping Plant.
  • Achieved 4.37 Sigma in Customer Service Core Process in 1998.
  • Insure all GM's, AGM's, KM's, Assistant Mangers follow proper guidelines.
  • Provided pre-sales engineering for $1.5M client and helped establish a new market segment.

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21 GM Jobs

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40. Ensure Compliance
demand arrow
low Demand
Here's how Ensure Compliance is used in Customer Satisfaction Manager jobs:
  • Ensured that updated customer requirements are communicated throughout supply chain organization in order to ensure compliance and avoid retail deductions.
  • Prepared required business reports, monitoring performance within sales and customer service departments daily to ensure compliance.
  • Managed consumer loan credit exceptions to ensure compliance.

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239 Ensure Compliance Jobs

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41. Auto Parts
demand arrow
low Demand
Here's how Auto Parts is used in Customer Satisfaction Manager jobs:
  • Sell auto parts and services to customers and commercial shops.

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42. OEM
demand arrow
low Demand
Here's how OEM is used in Customer Satisfaction Manager jobs:
  • Led crisis problem solving team that enabled OEM customer to resume production within two hours after a quality disruption was identified.

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9 OEM Jobs

No jobs at selected location

43. Information Gathering
demand arrow
low Demand
Here's how Information Gathering is used in Customer Satisfaction Manager jobs:
  • Utilized computerized system for tracking, information gathering, and/or troubleshooting.
  • Used computerized system for tracking, information gathering, and troubleshooting
  • Used computerized system information gathering and /or troubleshooting.

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2 Information Gathering Jobs

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44. Monthly Reports
demand arrow
low Demand
Here's how Monthly Reports is used in Customer Satisfaction Manager jobs:
  • Analyzed survey results and provided monthly reports and trending to executive team and department leaders.
  • Provide monthly reports on the customer survey program and volume service at all locations.

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7 Monthly Reports Jobs

No jobs at selected location

45. Customer Expectations
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low Demand
Here's how Customer Expectations is used in Customer Satisfaction Manager jobs:
  • Developed a hierarchical structure of service components to determine customer satisfaction gaps between performance and customer expectations.
  • Strive to exceed customer expectations and build strong relationships with every call.
  • Field service Engineer, Ensuring customer expectations are met or exceeded.

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25 Customer Expectations Jobs

No jobs at selected location

46. Trade Shows
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low Demand
Here's how Trade Shows is used in Customer Satisfaction Manager jobs:
  • Organized, presented and participated in trade shows, conferences and regional seminars solidifying existing relationships and established new customers.
  • Coordinated department's representation at Cisco trade shows and attended these events in order to directly communicate with customers.
  • Introduced and demonstrated products through product knowledge seminars and trade shows.
  • Represented the company at International Trade Shows and Exhibits.

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23 Trade Shows Jobs

No jobs at selected location

47. Company Policies
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low Demand
Here's how Company Policies is used in Customer Satisfaction Manager jobs:
  • Ensured strict adherence to company policies and procedural guidelines.
  • Hired employees and gave interviews in accordance with company policies.

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89 Company Policies Jobs

No jobs at selected location

48. External Customers
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low Demand
Here's how External Customers is used in Customer Satisfaction Manager jobs:
  • Communicate complex issues and policies to internal/external customers regarding support operations.
  • Provided desktop support for internal and external customers.
  • Work with internal and external customers to resolve issues on a daily basis.
  • Recruited to provide top-notch service to both internal and external customers.

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154 External Customers Jobs

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49. Outbound Calls
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low Demand
16 Outbound Calls Jobs

No jobs at selected location

50. Lexus
demand arrow
low Demand
Here's how Lexus is used in Customer Satisfaction Manager jobs:
  • Ensured completion of associate goals which created eligibility in the Lexus Lease Subsidy.
  • Managed corporate Lexus training for all eligible associates at the dealership level.
  • Awarded Lexus Rep of the Month, March 2011

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Customer Satisfaction Manager Jobs

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20 Most Common Skills For A Customer Satisfaction Manager

Customer Service

50.4%

Credit Card Accounts

6.8%

Technical Support

4.3%

ISO

3.8%

Customer Complaints

3.2%

Phone Calls

3.0%

Process Improvement

2.8%

Customer Relations

2.6%

Passenger Survey

2.4%

Customer Contact

2.4%

Satisfaction Surveys

2.1%

Oversaw

2.0%

Customer Feedback

2.0%

Action Plans

1.9%

Project Management

1.9%

Management System

1.8%

Customer Care

1.8%

World Class

1.6%

Customer Base

1.6%

Mbna

1.5%
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Typical Skill-Sets Required For A Customer Satisfaction Manager

Rank Skill
1 Customer Service 37.5%
2 Credit Card Accounts 5.1%
3 Technical Support 3.2%
4 ISO 2.8%
5 Customer Complaints 2.3%
6 Phone Calls 2.2%
7 Process Improvement 2.1%
8 Customer Relations 2.0%
9 Passenger Survey 1.8%
10 Customer Contact 1.8%
11 Satisfaction Surveys 1.6%
12 Oversaw 1.5%
13 Customer Feedback 1.5%
14 Action Plans 1.4%
15 Project Management 1.4%
16 Management System 1.3%
17 Customer Care 1.3%
18 World Class 1.2%
19 Customer Base 1.2%
20 Mbna 1.1%
21 Balance Transfers 1.1%
22 Customer Retention 1.1%
23 Inventory Control 1.1%
24 Sigma 1.1%
25 Staff Members 1.1%
26 CRM 1.0%
27 Product Quality 1.0%
28 Executive Management 1.0%
29 Survey Results 1.0%
30 Direct Reports 0.9%
31 Level Agreements 0.9%
32 Service Department 0.9%
33 Customer Accounts 0.9%
34 Daily Operations 0.8%
35 Data Analysis 0.8%
36 Sales Goals 0.8%
37 Inventory Management 0.8%
38 Service Delivery 0.8%
39 GM 0.7%
40 Ensure Compliance 0.7%
41 Auto Parts 0.7%
42 OEM 0.7%
43 Information Gathering 0.7%
44 Monthly Reports 0.7%
45 Customer Expectations 0.7%
46 Trade Shows 0.7%
47 Company Policies 0.7%
48 External Customers 0.7%
49 Outbound Calls 0.7%
50 Lexus 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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14,276 Customer Satisfaction Manager Jobs

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