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Job outlook for customer satisfaction managers in the United States
Are customer satisfaction manager jobs in demand?
Customer satisfaction manager job and salary trends over time
Customer satisfaction manager jobs over time
Customer satisfaction manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 846 | 0.00% |
| 2020 | 836 | 0.00% |
| 2019 | 872 | 0.00% |
| 2018 | 866 | 0.00% |
| 2017 | 855 | 0.00% |
Average customer satisfaction manager salary over time
Customer satisfaction manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $95,697 | $46.01 | +3.2% |
| 2024 | $92,701 | $44.57 | +1.5% |
| 2023 | $91,374 | $43.93 | +1.4% |
| 2022 | $90,147 | $43.34 | +1.3% |
| 2021 | $88,968 | $42.77 | +3.2% |
Customer satisfaction manager jobs by state
Most common states for customer satisfaction managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 300 | 43% |
| 2 | Rhode Island | 1,059,639 | 129 | 12% |
| 3 | Vermont | 623,657 | 74 | 12% |
| 4 | Massachusetts | 6,859,819 | 760 | 11% |
| 5 | Utah | 3,101,833 | 333 | 11% |
| 6 | Delaware | 961,939 | 105 | 11% |
| 7 | Virginia | 8,470,020 | 837 | 10% |
| 8 | Oregon | 4,142,776 | 410 | 10% |
| 9 | New Hampshire | 1,342,795 | 139 | 10% |
| 10 | North Dakota | 755,393 | 76 | 10% |
| 11 | Illinois | 12,802,023 | 1,206 | 9% |
| 12 | Georgia | 10,429,379 | 915 | 9% |
| 13 | New Jersey | 9,005,644 | 789 | 9% |
| 14 | Washington | 7,405,743 | 686 | 9% |
| 15 | Maryland | 6,052,177 | 533 | 9% |
| 16 | Minnesota | 5,576,606 | 483 | 9% |
| 17 | New York | 19,849,399 | 1,497 | 8% |
| 18 | Pennsylvania | 12,805,537 | 1,046 | 8% |
| 19 | North Carolina | 10,273,419 | 785 | 8% |
| 20 | Connecticut | 3,588,184 | 281 | 8% |
Most common cities for customer satisfaction managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Detroit | 2 | 0% | $99,908 |
| 2 | Atlanta | 1 | 0% | $81,028 |
| 3 | Chicago | 1 | 0% | $88,707 |
| 4 | San Francisco | 1 | 0% | $126,941 |
Customer Satisfaction Manager job outlook: Expert opinions
Our panel of customer satisfaction manager experts
California Polytechnic State University-San Luis Obispo
Informa Tech
What general advice would you give to a Customer Satisfaction Manager?
Yeqiang Lin Ph.D.: For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.
What Customer Satisfaction Manager skills would you recommend for someone trying to advance their career?
Yeqiang Lin Ph.D.: In the next 3-5 years, skills in artificial intelligence, user experience design, and sustainable practice will become increasingly important in the experience industry. Proficiency in technology that enhances virtual and augmented realities will also be valuable, given the growing trend towards digital integration in creating immersive experiences.
What will help Customer Satisfaction Managers increase their earning potential?
Yeqiang Lin Ph.D.: To maximize salary potential early in your career, focus on gaining diverse experiences and specialized skills that are in high demand, such as digital marketing, data analytics, and experience design. Pursuing certifications in experience design and management and attending industry networking events can also elevate your visibility and desirability to potential employers.
What type of skills will young Customer Satisfaction Managers need?
Andrew Gilliam: Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.
What general advice would you give to a Customer Satisfaction Manager?
Andrew Gilliam: Searching for jobs is always intimidating, and this year provides many new reasons to be discouraged. However, based on research HDI conducted in July, 57% of support organizations are creating new positions or continuing to fill vacancies. Furthermore, 82% of organizations say it is likely they will continue working from home long-term. Many companies are opening their minds to hiring candidates who don't live near their offices. That's great news for anyone entering the job market!
When looking for work, the best thing an applicant can do is to think like a hiring manager. They're filling a position to meet their needs, not yours, so consider the context in which they're hiring. Right now, businesses are searching for applicants who can contribute to remote teams and support customers remotely. Experience with unified communications, mobile, cloud, and remote support technologies are in high demand. Additionally, organizations are changing how they work at a rapid pace. Understanding the fundamentals of knowledge management, enterprise service management, incident and problem management, and organizational communications will help candidates speak directly to prospective employers' challenges. Having a dedicated space and internet connectivity to enable working from home and a proven ability to work independently or remotely helps dissuade managers' fears of hiring remote candidates.
There are plenty of ways to build these skills and competencies, even without direct work experience. HDI offers numerous resources, many of them free, to expand your knowledge, including articles, webinars, toolkits, research, and virtual classroom training. Dedicating yourself to independent learning, experimenting in a home-lab, and networking at virtual industry events are fantastic ways to demonstrate your job-readiness.