How to hire a customer security clerk

How to hire a customer security clerk, step by step

Here's a step-by-step customer security clerk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer security clerk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer security clerk
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the customer security clerk you need to hire. Certain customer security clerk roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer security clerk to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer security clerk that fits the bill.

   This list shows salaries for various types of customer security clerks.

   Type of Customer Security Clerk	Description	Hourly rate
   Customer Security Clerk	Security guards and gaming surveillance officers patrol and protect property against theft, vandalism, terrorism, and illegal activity.	$9-16
   Officer	An officer is responsible for managing the daily operations of the assigned area, ensuring its peace and security by monitoring and reporting unusual and suspicious activities. Officers are the ones enforcing strict safety protocols and procedures to maintain the order within the premises... Show more	$12-49
   Non-Commissioned Officer	A non-commissioned officer (NCO) is responsible for maintaining peace and order during military operations and training. Non-commissioned officers' duties include leading soldiers' training for military operations, responding to the soldiers' concerns that involve their physical and mental well-being, and utilizing military equipment and tools properly while following strict regulatory procedures... Show more	$37-68

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Viruses
   • Customer Inquiries

   Responsibilities:

   • Assist customers in ringing up groceries.
   • Instruct and guide customers on removal of viruses, inform customers on data usage.
   • Report and confirm that phishing websites are bring down and that email containing phishing email is process through cloudmark spam filtering.
   • Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
   • Perform personal escorts, VIP services, and experience in controlling and deescalating physical altercations and accidents among customers and personnel.

3. Make a budget

   Including a salary range in your customer security clerk job description is a great way to entice the best and brightest candidates. A customer security clerk salary can vary based on several factors:

   • Location. For example, customer security clerks' average salary in mississippi is 40% less than in north dakota.
   • Seniority. Entry-level customer security clerks earn 41% less than senior-level customer security clerks.
   • Certifications. A customer security clerk with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer security clerk's salary.

   Average customer security clerk salary

   $12.88hourly

   $26,796 yearly

   ---

   Entry-level customer security clerk salary

   $20,000 yearly salary

   Updated December 24, 2025

4. Writing a customer security clerk job description

   A customer security clerk job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a customer security clerk job description:

   Customer security clerk job description example

   JOB TITLE: FLORAL CUSTOMER SERVICE CLERK REPORTS TO: FLORAL MANAGER
   
   Floral Customer Service Clerk Summary
   
   I measure my success as a Floral Customer Service Clerk by the following:
   
   * I strive daily to exceed my customers' expectations by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with a lasting positive last impression. I know by following the Reasor's Service Model, I do make a difference.
   * I respect my customer, and those I work with, and this empowers me to do my very best to deliver a quality customer experience for each customer, and to assist those I work with in doing the same.
   * My fellow employees and I work to ensure that our department meets the high standards set out for us, and that we deliver on every aspect of the Reasor's Value Proposition daily.
   * I follow the floral department's merchandising plans and standards so that my customer will find what they are looking for with ease and will be excited and delighted by all the other possibilities available to them.
   * I adhere to all processing and preparation procedures when working with floral product and follow department standards to ensure that floral offerings add value to the customer, and department profitability.
   * My fellow employees and I follow the Reasor's policies and procedures as we go about our daily tasks knowing that this creates a safe and secure place to work and shop.
   * My safety, my customer's safety, and the safety of those I work with is my first responsibility, and by following the procedures in place, and using the training provided, I go about my daily business mindful I have control over my safety and the safety of others.
   * I am mindful that the equipment and tools that I use to perform my job are to be used properly and only after proper training. That used improperly, I am a danger to myself, those I work with and possibly my customer.
   * I execute Standard Operating Procedures (SOPs)
   * I execute all other job duties as assigned
   
   Floral Customer Service Clerk: What I Do, How I Do It, and Why I Do It
   
   As a Floral Customer Service Clerk, this is what I do:
   
   Floral Department Operations - I support and follow all Standard Operating Procedures (SOPs) supporting floral department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
   
   Replenishment & Inventory Procedures - I support and follow replenishment and inventory Standard Operating Procedures (SOPs) including ordering, replenishment, receiving, invoicing, and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
   
   Merchandising and Sales Floor Standards - I support and followmerchandising and sales floor Standard Operating Procedures (SOPs) including proper stocking, rotation, signing, setting, and maintaining displays, sampling, and overall department zoning procedures.
   
   Fresh Floral Preparation -I support and follow Standard Operating Procedures (SOPs) including processing and preparation for fresh floral products in accordance with department guidelines and customer requests/orders, including setting department standards that add value to the customer and department profitability.
   
   As a Floral Customer Service Clerk, this is how I do it:
   
   Team Champion - Builds teamwork and collaboration. Holds a "no task is beneath me" attitude and steps up whenever needed - within and outside of one's department.
   
   Standards and Ownership - Produces high quality products and services in a timely manner through application of our procedures and processes. Takes ownership of actions, decisions, performance, and results in ways that earn the respect of others.
   
   Continuous Learning and Curiosity - Finds and acts on opportunities to learn that further one's own success and that of Reasor's. Acts with optimism and a drive to make today better than yesterday.
   
   As a Floral Customer Service Clerk, this is why I do it:
   
   Intense Customer Care and Reasor's Ambassador - Anticipates customer needs and adds value to their experience. Acts as an ambassador for Reasor's by sharing a passion for what we do, consistently living our values and beliefs, and encouraging others to do the same.
   
   Supporting Reasor's Mission Statement - With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Reasor's Mission Statement, "Depend on us to be the best place to work and shop."
   
   POSITION REQUIREMENTS:
   
   * Must be at least eighteen (18) years of age.
   * High school diploma or G.E.D. equivalent preferred.
   * Ability to work a flexible schedule including evenings, weekends and holidays as needed.
   * Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
   * Ability to interpret, understand and follow instructions.
   * Ability to complete tasks in a timely manner.
   * Moves, lifts, carries, and places merchandise and supplies weighing less than or equal to 40 pounds without assistance.
   * Frequently reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching, and twisting with or without bearing weight. Occasionally required to squat, kneel, and climb.
   * Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping, and turning.
   * Stands and/or walks continuously throughout shift.
   * Visually locates merchandise and other objects, as well as verifies information, often in small print.
   * May be exposed to all weather conditions (hot, cold, rain, snow, ice, and wind) as well as, inside work with variations in heat, cold, dust and humidity.
   * May be exposed to cleaning solvents or other chemicals.
   * May be exposed to latex, eggs, nuts, soy, and wheat.
   * Employment at Reasor's may be contingent upon completion and our evaluation of a personality assessment, drug screen, employment reference check and criminal background check.
   
   Days, Evenings. Wknds. Holidays

   Copy this example

   

5. Post your job

   To find the right customer security clerk for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer security clerks they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit customer security clerks who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your customer security clerk job on Zippia to find and recruit customer security clerk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with customer security clerk candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer security clerk

   Once you've found the customer security clerk candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new customer security clerk. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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