Whether you're a recent graduate or just taking a new direction in your career, looking for entry into a line of business, or not exactly sure where to start, a career in customer service may bring you incredible opportunities for what you're looking for. A job in customer service can be a striking first step on the path towards a successful career - on almost every business side, you might want to grow.
A career as a customer service administrative assistant offers you a set of unique benefits and instant gratification by serving and helping people with their issues. Besides this, starting a career in customer support administration sets you on the right track for learning and building invaluable skills and positive attributes that you can use throughout your professional career.
Working as a customer service administrative assistant, you might be a primary source of contact between a business and its customers, carrying out both administrative and customer service tasks. As a customer service administrative assistant, your core duty is to make sure each customer who comes through the door leaves happy.
Other duties may include attending and answering customer calls, emails, or queries, scheduling appointments, maintaining and updating customer database, checking stock availability, and handling all types of customer complaints or concerns.
Working in customer service, most commonly, you may work in an office or a customer service desk, dealing with a constant queue of customers or phone calls. Typically, you'll work full-time office hours, but you might need to work weekends, evenings, and even through nights, depending on the company where you work. Part-time and flexible working options may also be available to you.
Another great advantage of the customer service administrative assistant role is that it doesn't require any formal qualifications. The minimum requirement to become a customer service administrative assistant is a high school diploma or GED. However, earning a college degree or equivalent certification may help boost your resume. Most employers prefer an individual with extensive experience in the relevant field rather than formal qualifications.
To be successful as a customer service administrative assistant, you must have complete knowledge of admin systems and procedures, salesmanship, excellent customer service skills, and an ability to stay calm under pressure and work to meet the targets. Being a customer service administrative assistant, you may earn an average annual amount of $28,933 or more with more experience. In addition to your salary, you may also get a commission or bonuses for meeting your targets.
Another best thing about the customer service administrative assistant position is that it offers endless career advancement chances. With advanced customer service skills and enough experience, you may be able to get the role of supervisor, or a manager, particularly in larger organizations, or even may join other industries or sectors.