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Whether you're a recent graduate or just taking a new direction in your career, looking for entry into a line of business, or not exactly sure where to start, a career in customer service may bring you incredible opportunities for what you're looking for. A job in customer service can be a striking first step on the path towards a successful career - on almost every business side, you might want to grow.
A career as a customer service administrative assistant offers you a set of unique benefits and instant gratification by serving and helping people with their issues. Besides this, starting a career in customer support administration sets you on the right track for learning and building invaluable skills and positive attributes that you can use throughout your professional career.
Working as a customer service administrative assistant, you might be a primary source of contact between a business and its customers, carrying out both administrative and customer service tasks. As a customer service administrative assistant, your core duty is to make sure each customer who comes through the door leaves happy.
Other duties may include attending and answering customer calls, emails, or queries, scheduling appointments, maintaining and updating customer database, checking stock availability, and handling all types of customer complaints or concerns.
Working in customer service, most commonly, you may work in an office or a customer service desk, dealing with a constant queue of customers or phone calls. Typically, you'll work full-time office hours, but you might need to work weekends, evenings, and even through nights, depending on the company where you work. Part-time and flexible working options may also be available to you.
Another great advantage of the customer service administrative assistant role is that it doesn't require any formal qualifications. The minimum requirement to become a customer service administrative assistant is a high school diploma or GED. However, earning a college degree or equivalent certification may help boost your resume. Most employers prefer an individual with extensive experience in the relevant field rather than formal qualifications.
To be successful as a customer service administrative assistant, you must have complete knowledge of admin systems and procedures, salesmanship, excellent customer service skills, and an ability to stay calm under pressure and work to meet the targets. Being a customer service administrative assistant, you may earn an average annual amount of $28,933 or more with more experience. In addition to your salary, you may also get a commission or bonuses for meeting your targets.
Another best thing about the customer service administrative assistant position is that it offers endless career advancement chances. With advanced customer service skills and enough experience, you may be able to get the role of supervisor, or a manager, particularly in larger organizations, or even may join other industries or sectors.
Anne McConnell Ph.D.
Professor, West Virginia State University
Avg. Salary $33,741
Avg. Salary $59,228
Growth Rate -8%
Growth Rate 0.3%
American Indian and Alaska Native 0.73%
Asian 3.81%
Black or African American 9.16%
Hispanic or Latino 16.05%
Unknown 3.87%
White 66.38%
Genderfemale 89.31%
male 10.69%
Age - 52American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 52Stress level is manageable
7.1 - high
Complexity Level is basic
7 - challenging
Work Life balance is good
6.4 - fair
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Skills | Percentages |
---|---|
Data Entry | 23.64% |
Purchase Orders | 6.04% |
Payroll | 5.67% |
Scheduling Appointments | 4.52% |
Front Desk | 3.40% |
Customer service administrative assistant certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific customer service administrative assistant certification, having one may help you stand out relative to other applicants.
The most common certifications for customer service administrative assistants include Medical Assistant and Certified Nurse Assistant (CNA).
When your background is strong enough, you can start writing your customer service administrative assistant resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service administrative assistant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Now it's time to start searching for a customer service administrative assistant job. Consider the tips below for a successful job search:
Are you a Customer Service Administrative Assistant?
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The average Customer Service Administrative Assistant salary in the United States is $33,741 per year or $16 per hour. Customer service administrative assistant salaries range between $28,000 and $40,000 per year.
What Am I Worth?
Writing a message,Organizing receipts and expenses and sending them out when needed
Failure to comply with working hours, theft and fraud,
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
It my passion to help people in need. It makes me feel good to see people the Youth do well in the life
I don't like to see anyone stuck in between and not being helped.