Find The Best Customer Service Administrative Assistant Jobs For You

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Average Salary
$28,770
Average Salary
Job Growth Rate
-7%
Job Growth Rate
Job Openings
46,372
Job Openings

Customer Service Administrative Assistant Careers

Whether you're a recent graduate or just taking a new direction in your career, looking for entry into a line of business, or not exactly sure where to start, a career in customer service may bring you incredible opportunities for what you're looking for. A job in customer service can be a striking first step on the path towards a successful career - on almost every business side, you might want to grow.

A career as a customer service administrative assistant offers you a set of unique benefits and instant gratification by serving and helping people with their issues. Besides this, starting a career in customer support administration sets you on the right track for learning and building invaluable skills and positive attributes that you can use throughout your professional career.

Working as a customer service administrative assistant, you might be a primary source of contact between a business and its customers, carrying out both administrative and customer service tasks. As a customer service administrative assistant, your core duty is to make sure each customer who comes through the door leaves happy.

Other duties may include attending and answering customer calls, emails, or queries, scheduling appointments, maintaining and updating customer database, checking stock availability, and handling all types of customer complaints or concerns.

Working in customer service, most commonly, you may work in an office or a customer service desk, dealing with a constant queue of customers or phone calls. Typically, you'll work full-time office hours, but you might need to work weekends, evenings, and even through nights, depending on the company where you work. Part-time and flexible working options may also be available to you.

Another great advantage of the customer service administrative assistant role is that it doesn't require any formal qualifications. The minimum requirement to become a customer service administrative assistant is a high school diploma or GED. However, earning a college degree or equivalent certification may help boost your resume. Most employers prefer an individual with extensive experience in the relevant field rather than formal qualifications.

To be successful as a customer service administrative assistant, you must have complete knowledge of admin systems and procedures, salesmanship, excellent customer service skills, and an ability to stay calm under pressure and work to meet the targets. Being a customer service administrative assistant, you may earn an average annual amount of $28,933 or more with more experience. In addition to your salary, you may also get a commission or bonuses for meeting your targets.

Another best thing about the customer service administrative assistant position is that it offers endless career advancement chances. With advanced customer service skills and enough experience, you may be able to get the role of supervisor, or a manager, particularly in larger organizations, or even may join other industries or sectors.

There is more than meets the eye when it comes to being a customer service administrative assistant. For example, did you know that they make an average of $13.83 an hour? That's $28,770 a year!

Between 2018 and 2028, the career is expected to grow -7% and produce -276,700 job opportunities across the U.S.

What Does a Customer Service Administrative Assistant Do

There are certain skills that many customer service administrative assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed organizational skills, writing skills and interpersonal skills.

When it comes to the most important skills required to be a customer service administrative assistant, we found that a lot of resumes listed 18.8% of customer service administrative assistants included data entry, while 9.1% of resumes included customer service, and 4.6% of resumes included purchase orders. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service administrative assistant job title. But what industry to start with? Most customer service administrative assistants actually find jobs in the professional and retail industries.

How To Become a Customer Service Administrative Assistant

If you're interested in becoming a customer service administrative assistant, one of the first things to consider is how much education you need. We've determined that 29.1% of customer service administrative assistants have a bachelor's degree. In terms of higher education levels, we found that 2.4% of customer service administrative assistants have master's degrees. Even though some customer service administrative assistants have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service administrative assistant. When we researched the most common majors for a customer service administrative assistant, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer service administrative assistant resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service administrative assistant. In fact, many customer service administrative assistant jobs require experience in a role such as administrative assistant. Meanwhile, many customer service administrative assistants also have previous career experience in roles such as customer service representative or cashier.

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Average Salary
$28,770
Average Salary
Job Growth Rate
-7%
Job Growth Rate
Job Openings
46,372
Job Openings

Customer Service Administrative Assistant Career Paths

Top Careers Before Customer Service Administrative Assistant

Cashier
9.3 %

Top Careers After Customer Service Administrative Assistant

Cashier
7.3 %

Customer Service Administrative Assistant Jobs You Might Like

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Average Salary for a Customer Service Administrative Assistant

Customer Service Administrative Assistants in America make an average salary of $28,770 per year or $14 per hour. The top 10 percent makes over $35,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$28,770
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Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range25k - 37k$31k$30,955
Silver Spring, MD
Salary Range24k - 37k$31k$30,519
Oakland, CA
Salary Range23k - 38k$30k$30,208
Waukegan, IL
Salary Range22k - 33k$28k$27,601
Lakewood, CO
Salary Range22k - 33k$27k$27,335
Statesville, NC
Salary Range21k - 33k$27k$27,076
$17k
$38k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Administrative Assistant I-Payroll Customer Service
Administrative Assistant I-Payroll Customer Service
Fort Worth Independent School District
Fort Worth Independent School District
05/27/2021
05/27/2021
$37,35605/27/2021
$37,356
Customer Service-Administrative Assistant
Customer Service-Administrative Assistant
Atlas Staffing
Atlas Staffing
05/27/2021
05/27/2021
$31,30505/27/2021
$31,305
Customer Service-Administrative Assistant
Customer Service-Administrative Assistant
Atlas Staffing
Atlas Staffing
05/22/2021
05/22/2021
$31,30505/22/2021
$31,305
Customer Service/Admin Asst.
Customer Service/Admin Asst.
Randstad
Randstad
05/19/2021
05/19/2021
$27,13105/19/2021
$27,131
Customer Service/Administrative Assistant
Customer Service/Administrative Assistant
Randstad
Randstad
03/18/2021
03/18/2021
$29,21803/18/2021
$29,218
See More Recent Salaries

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Customer Service Administrative Assistant Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Administrative Assistant. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Administrative Assistant Resume

At Zippia, we went through countless Customer Service Administrative Assistant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Administrative Assistant Demographics

Gender

female

83.3 %

male

12.2 %

unknown

4.5 %

Ethnicity

White

69.9 %

Hispanic or Latino

15.2 %

Black or African American

9.1 %

Foreign Languages Spoken

Spanish

73.1 %

French

6.6 %

Portuguese

3.1 %
See More Demographics

Customer Service Administrative Assistant Education

Majors

Business
34.0 %

Degrees

Bachelors

29.1 %

Certificate

25.7 %

Associate

21.6 %

Top Colleges for Customer Service Administrative Assistants

1. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. Ball State University

Muncie, IN • Public

In-State Tuition
$9,896
Enrollment
15,529

4. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

5. Bowling Green State University

Bowling Green, OH • Public

In-State Tuition
$11,105
Enrollment
13,729

6. Cedar Crest College

Allentown, PA • Private

In-State Tuition
$39,216
Enrollment
1,303

7. Morgan State University

Baltimore, MD • Public

In-State Tuition
$7,900
Enrollment
6,404

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Siena Heights University

Adrian, MI • Private

In-State Tuition
$27,124
Enrollment
2,035

10. University of Akron

Akron, OH • Public

In-State Tuition
$11,463
Enrollment
13,676
See More Education Info

Online Courses For Customer Service Administrative Assistant That You May Like

Customer Service
udemy
4.5
(3,785)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.5
(8,824)

Master Customer Service using this practical customer care course...

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.5
(613)

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

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Top Skills For a Customer Service Administrative Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.8% of customer service administrative assistants listed data entry on their resume, but soft skills such as organizational skills and writing skills are important as well.

Best States For a Customer Service Administrative Assistant

Some places are better than others when it comes to starting a career as a customer service administrative assistant. The best states for people in this position are Rhode Island, Massachusetts, Vermont, and Connecticut. Customer service administrative assistants make the most in Rhode Island with an average salary of $39,087. Whereas in Massachusetts and Vermont, they would average $34,374 and $34,149, respectively. While customer service administrative assistants would only make an average of $33,490 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Customer Service Administrative Assistant Jobs:
778
Highest 10% Earn:
$46,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Massachusetts

Total Customer Service Administrative Assistant Jobs:
2,054
Highest 10% Earn:
$45,000
Location Quotient:
1.29
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Vermont

Total Customer Service Administrative Assistant Jobs:
169
Highest 10% Earn:
$42,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Administrative Assistant Employers

1. Kelly Services
4.5
Avg. Salary: 
$31,813
Customer Service Administrative Assistants Hired: 
111+
2. ManpowerGroup
4.4
Avg. Salary: 
$29,805
Customer Service Administrative Assistants Hired: 
69+
3. Adecco USA
4.4
Avg. Salary: 
$27,973
Customer Service Administrative Assistants Hired: 
69+
4. State Farm
4.6
Avg. Salary: 
$29,072
Customer Service Administrative Assistants Hired: 
56+
5. AppleOne Employment Services
4.7
Avg. Salary: 
$34,845
Customer Service Administrative Assistants Hired: 
48+
6. Allstate
4.7
Avg. Salary: 
$28,853
Customer Service Administrative Assistants Hired: 
45+
Updated October 2, 2020