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What is a customer service administrative assistant and how to become one

Updated January 8, 2025
5 min read
Quoted Expert
Anne McConnell Ph.D.
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Whether you're a recent graduate or just taking a new direction in your career, looking for entry into a line of business, or not exactly sure where to start, a career in customer service may bring you incredible opportunities for what you're looking for. A job in customer service can be a striking first step on the path towards a successful career - on almost every business side, you might want to grow.

A career as a customer service administrative assistant offers you a set of unique benefits and instant gratification by serving and helping people with their issues. Besides this, starting a career in customer support administration sets you on the right track for learning and building invaluable skills and positive attributes that you can use throughout your professional career.

Working as a customer service administrative assistant, you might be a primary source of contact between a business and its customers, carrying out both administrative and customer service tasks. As a customer service administrative assistant, your core duty is to make sure each customer who comes through the door leaves happy.

Other duties may include attending and answering customer calls, emails, or queries, scheduling appointments, maintaining and updating customer database, checking stock availability, and handling all types of customer complaints or concerns.

Working in customer service, most commonly, you may work in an office or a customer service desk, dealing with a constant queue of customers or phone calls. Typically, you'll work full-time office hours, but you might need to work weekends, evenings, and even through nights, depending on the company where you work. Part-time and flexible working options may also be available to you.

Another great advantage of the customer service administrative assistant role is that it doesn't require any formal qualifications. The minimum requirement to become a customer service administrative assistant is a high school diploma or GED. However, earning a college degree or equivalent certification may help boost your resume. Most employers prefer an individual with extensive experience in the relevant field rather than formal qualifications.

To be successful as a customer service administrative assistant, you must have complete knowledge of admin systems and procedures, salesmanship, excellent customer service skills, and an ability to stay calm under pressure and work to meet the targets. Being a customer service administrative assistant, you may earn an average annual amount of $28,933 or more with more experience. In addition to your salary, you may also get a commission or bonuses for meeting your targets.

Another best thing about the customer service administrative assistant position is that it offers endless career advancement chances. With advanced customer service skills and enough experience, you may be able to get the role of supervisor, or a manager, particularly in larger organizations, or even may join other industries or sectors.

What general advice would you give to a Customer Service Administrative Assistant?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would say it's important to be very attentive to the way you communicate with your employers, managers, and co-workers. Even sending an e-mail can be an opportunity to demonstrate your professionalism and communication skills. Some people think that no one knows how to write anymore, or how to communicate in a professional way. I don't think that's true. But we don't always think about how our writing can be a tool to communicate our competence and seriousness. If you know how to write and communicate professionally-which college grads do-then make sure to demonstrate that in the workplace.
ScoreCustomer Service Administrative AssistantUS Average
Salary
2.6

Avg. Salary $33,741

Avg. Salary $59,228

Stability Level
6.0

Growth Rate -8%

Growth Rate 0.3%

Diversity
3.0
Race

American Indian and Alaska Native 0.73%

Asian 3.81%

Black or African American 9.16%

Hispanic or Latino 16.05%

Unknown 3.87%

White 66.38%

Gender

female 89.31%

male 10.69%

Age - 52
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 52
Stress Level
6.0

Stress level is manageable

7.1 - high

Complexity Level
4.4

Complexity Level is basic

7 - challenging

Work Life Balance
7.6

Work Life balance is good

6.4 - fair

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Customer Service Administrative Assistant career paths

Key steps to become a customer service administrative assistant

  1. Explore customer service administrative assistant education requirements

    Most common customer service administrative assistant degrees

    Bachelor's

    37.7 %

    Associate

    28.1 %

    High School Diploma

    20.7 %
  2. Start to develop specific customer service administrative assistant skills

    SkillsPercentages
    Data Entry23.64%
    Purchase Orders6.04%
    Payroll5.67%
    Scheduling Appointments4.52%
    Front Desk3.40%
  3. Complete relevant customer service administrative assistant training and internships

    Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New customer service administrative assistants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service administrative assistant based on U.S. Bureau of Labor Statistics data and data from real customer service administrative assistant resumes.
  4. Gain additional customer service administrative assistant certifications

    Customer service administrative assistant certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific customer service administrative assistant certification, having one may help you stand out relative to other applicants.

    The most common certifications for customer service administrative assistants include Medical Assistant and Certified Nurse Assistant (CNA).

    More About Certifications
  5. Research customer service administrative assistant duties and responsibilities

    • Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
    • Provide support to accounting personnel with data entry into QuickBooks and document processing
    • Coordinate with clients, vendors, lawyers, CPA, and other employees.
    • Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
  6. Prepare your customer service administrative assistant resume

    When your background is strong enough, you can start writing your customer service administrative assistant resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service administrative assistant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Customer Service Administrative Assistant Resume templates

    Build a professional Customer Service Administrative Assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Customer Service Administrative Assistant resume.
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    Customer Service Administrative Assistant Resume
  7. Apply for customer service administrative assistant jobs

    Now it's time to start searching for a customer service administrative assistant job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Customer Service Administrative Assistant Job

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Average customer service administrative assistant salary

The average Customer Service Administrative Assistant salary in the United States is $33,741 per year or $16 per hour. Customer service administrative assistant salaries range between $28,000 and $40,000 per year.

Average Customer Service Administrative Assistant Salary
$33,741 Yearly
$16.22 hourly

What Am I Worth?

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How do customer service administrative assistants rate their job?

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Customer Service Administrative Assistant reviews

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A zippia user wrote a review on Dec 2022
Pros

Writing a message,Organizing receipts and expenses and sending them out when needed

Cons

Failure to comply with working hours, theft and fraud,


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A zippia user wrote a review on Oct 2022
Cons

Sometimes I had to finish up job tasks that were assigned to others that were not completed.


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A zippia user wrote a review on Aug 2020
Pros

It my passion to help people in need. It makes me feel good to see people the Youth do well in the life

Cons

I don't like to see anyone stuck in between and not being helped.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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