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Best customer service administrative assistant certifications
The best certifications for a customer service administrative assistant are Medical Assistant, Certified Nurse Assistant (CNA), and Certified Medical Administrative Assistant (CMAA).
Customer service administrative assistant certifications demonstrate your competency as a customer service administrative assistant to employers. However, not all customer service administrative assistant certifications provide the same value.
Below is a list of the best customer service administrative assistant certifications. Obtaining a customer service administrative assistant certification will give you a leg up when you apply for jobs and increase your potential salary.
9 best certifications for customer service administrative assistants
| Rank | Customer service administrative assistant certification | Organization |
|---|---|---|
| 1 | Medical Assistant | ASPT |
| 2 | Certified Nurse Assistant (CNA) | American Red ... |
| 3 | Certified Medical Administrative Assistant (CMAA) | NHA |
| 4 | Certified Pharmacy Technician (CPhT) | PTCB |
| 5 | Dental Assistant (RDA) | AMT |
| 6 | Certified Medical Office Manager (CMOM) | PMI |
| 7 | International Accredited Business Accountant (IABA) | ACAT |
| 8 | Microsoft Office Specialist Master Certification (MOS) | MS |
| 9 | Certified Customer Service Representative (CCSR) | ICB |
9 best customer service administrative assistant certifications
1. Medical Assistant
The medical assistant job description varies depending on the employer's needs. A medical assistant is a multi-skilled professional and an asset to a physician.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
2. Certified Nurse Assistant (CNA)
Train to be a certified nurse assistant working with other health care professionals to provide quality care for elderly or sick individuals in nursing homes and hospitals and at home.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
3. Certified Medical Administrative Assistant (CMAA)
A Certified Medical Administrative Assistant (CMAA) performs routine administrative and clinical tasks to keep the offices and clinics of physicians running smoothly.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
5. Dental Assistant (RDA)
A Dental Assistant is an integral member of the dental health team, competent via education, experience, and understanding of patient welfare. The Dental Assistant is qualified to provide support in administrative duties: chairside, laboratory, and radiological procedures, as defined by existing state laws. As an agent of the Dentist, the Dental Assistant strives to cultivate good will and confidence within the dental practice.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
6. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
7. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
8. Microsoft Office Specialist Master Certification (MOS)
The Microsoft Office Specialist (MOS) Master certification helps demonstrate an individual's overall comprehension and expertise of Microsoft Office programs. Microsoft Office Specialist Masters have more than a working familiarity with Microsoft Office programs-they are technically skilled to take advantage of the breadth of features efficiently and effectively.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
9. Certified Customer Service Representative (CCSR)
Applicable to financial services professionals who have completed the AIB Customer Service Representative Certificate and who function as customer service representatives.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
What is the best certification for a customer service administrative assistant?
The best customer service administrative assistant certification is Medical Assistant. The Medical Assistant is awarded by the American Society of Phlebotomy Technicians. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this customer service administrative assistant certification:
- To become a certified Medical Assistant, you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 1 year.
What certifications can impact a customer service administrative assistant career and salary?
The Certified Nurse Assistant certification will help you to secure a certified nursing assistant position, which will increase your pay and career trajectory. A certified nursing assistant's average salary is $28,738 whereas customer service administrative assistants make an average salary of $33,741.
The most common combination of customer service administrative assistant certifications include: Medical Assistant, Certified Nurse Assistant (CNA), and Certified Medical Administrative Assistant (CMAA).
Online courses for customer service administrative assistants to earn certifications
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