Customer service administrative assistant vs clerical/administrative assistant

The differences between customer service administrative assistants and clerical/administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and a clerical/administrative assistant. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $30,983 average annual salary of a clerical/administrative assistant.

The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for a clerical/administrative assistant are data entry, word processing, and payroll.

Customer service administrative assistant vs clerical/administrative assistant overview

	Customer Service Administrative Assistant	Clerical/Administrative Assistant
Yearly salary	$33,741	$30,983
Hourly rate	$16.22	$14.90
Growth rate	-8%	-8%
Number of jobs	93,535	56,261
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 35%
Average age	50	50
Years of experience	2	2

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

What does a clerical/administrative assistant do?

An administrative assistant, also known as a secretary or office clerk, is someone who carries out daily clerical and administrative tasks. Admin assistants do a variety of tasks such as answering phone calls, organizing files, maintaining contacts, schedule meetings and appointments, and many more. Their task can be extensive, depending on the needs of operations and higher management. They serve as a gatekeeper of the company, so strong verbal and written communication skills are a must. They should also exhibit great organizational skills and time management since they act as the resource of the company.

Customer service administrative assistant vs clerical/administrative assistant salary

Customer service administrative assistants and clerical/administrative assistants have different pay scales, as shown below.

	Customer Service Administrative Assistant	Clerical/Administrative Assistant
Average salary	$33,741	$30,983
Salary range	Between $28,000 And $40,000	Between $24,000 And $38,000
Highest paying City	Everett, WA	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	Uline	University of California
Best paying industry	Finance	Government

Differences between customer service administrative assistant and clerical/administrative assistant education

There are a few differences between a customer service administrative assistant and a clerical/administrative assistant in terms of educational background:

	Customer Service Administrative Assistant	Clerical/Administrative Assistant
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Customer service administrative assistant vs clerical/administrative assistant demographics

Here are the differences between customer service administrative assistants' and clerical/administrative assistants' demographics:

	Customer Service Administrative Assistant	Clerical/Administrative Assistant
Average age	50	50
Gender ratio	Male, 10.7% Female, 89.3%	Male, 14.5% Female, 85.5%
Race ratio	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.4% Unknown, 3.9% Hispanic or Latino, 16.4% Asian, 3.8% White, 65.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	6%

Differences between customer service administrative assistant and clerical/administrative assistant duties and responsibilities

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Clerical/administrative assistant example responsibilities.

Work with QuickBooks to manage store invoices and accounts.
Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
Support medical doctors, manage sensitive and confidential records pertaining to high risk patients with emphasis on accuracy.
Check patients in and out, EMR, collect co-pays, answer phones, and take patients to exam rooms.
Assist with preparing and printing of exhibits, spreadsheets and PowerPoint slides as needed.
Maintain payroll and expense information.

Customer service administrative assistant vs clerical/administrative assistant skills

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

Common clerical/administrative assistant skills

Data Entry, 31%
Word Processing, 18%
Payroll, 14%
Customer Service, 7%
Scheduling Appointments, 4%
Clerical Support, 3%

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Customer Service Administrative Assistant
Customer Service Administrative Assistant vs Clerical/Administrative Assistant

Updated January 8, 2025

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